Actually I am disappointed that I wasnt able to keep the wheel that was replaced, although I understand the circumstances with the supplier picking it up. Thank you for trying to get it back and I hope you are successful. Otherwise this was a great experience.
Sarah was friendly and always kept me up to date on the status of my car. It was a pleasure working with her. Great customer service!
Despite some rather unexpected and frustrating glitches in this job Jeromy made it right. The car looks and drives perfect. Happy ending to a rather sad tale of being hit in a brand new car! THANK YOU.
jessie did a great job keeping us advised of the status of the repairs. he delivered us the vehicle and went over everything and advised if we have any issues, come back and see him. the repair work appears very professional . thanks for everything. great job! jim keener
So far so good. The car looks fine. It took longer than I thought it would.
Nice job very friendly staff.
I was very pleased (yet again) with the level of service and detail on my vehicle and the timeliness of the service.
Girls up front super helpful and nice. Jesse was helpful and got me everything on time and made it easy. Communication was fantastic. A great experience!
Sarah was amazin! She advised me on how my car was doing and when it would be ready through the whole process. She was very professional and patient. She made the whole experience at Calibar a happy one!
You guys did an excellent job with the repairs as well as communications.
The only suggestion would be more timely communication regarding the status of the vehicle. The service advisor was difficult to reach and this was important since the repair took longer than originally quoted.
Quality of work and customer service were excellent.I particularly want to compliment Jesse on is expertise, courtesy, and freindliness.
Thoughtful attention to detail and considerate customer service.
It was a pleasant surprise that the pickup truck was ready at the end of the week in spite of finding some additional repair work that was needed after tear-down. Great job!
Jennifer was really helpful and made my experience go smoothly. Great service will return if needed.
Jennifer was amazing! I've never experienced a higher caliber of customer service. I would highly recommend anyone to her and Caliber Collision.
Jessie was very customer service oriented Anselmo a pleasure to work with. I didn't get the name of the front counter people, but they were terrific as well. They kept me informed while I was on site. I really like the text updates as well.
Thanks for all the help !!
Vehicle Make : Mini Cooper
I was very satisfied with how quickly I was able to get my car back.
Very pleased with the whole process.
Your team not only repaired the damage to my new Colorado they also fixed a small area adjacent to where damage was identified by me and your advisor.
Now that's service.
I will recommend your services to anyone looking for a Top Notch place to repair their vehicle that has been damaged.
It took longer than anticipated.
Sara was great! I was informed the whole time and the repair was very quick. Rental pick up and return was so easy. Car looks great!
The process is flawless! Sarah communicates every step of the way. You never have to wonder where you are in the process!
Awesome experience again!
You got great staff, they got things done!
Good customer service. Kept me informed on progress. Completed on time.
Sarah and the front desk girls were excellent. I loved the text updates
Repair area looked great. Although the interior was much dirtier than when we dropped it off and foot print and fingerprints of dust and debris were all over the interior.
Jennifer Zonneveld did an amazing job with walking through and updating the process. Keep up the great work!
Thank you for keeping me appraised of the progress on my vehicle. I was very pleased with the job you did.
One side of bumper has problems. Missing Chicago Bears magnet as well.
Excellent customer service. Updates extremely helpful as well.
The work done on my car is beautiful. Every staff member I encountered was kind and very helpful.
Great treatment: courteous, efficient, clear, friendly, helpful with details,and overall a good experience. The pickup looks good with a facelift!!
Vehicle Make : Volkswagen
Beautiful job repairing my car! Loved the progress report texts and the staff was very courteous and professional!
Polite, clear explanations, timely and "spot on" with scheduled progress and completion date. Updates provided so I NEVER wondered or worried about the process. My husband owned an automotive business with AAA approval, so I am very familiar with their high standards!
All employees, I came in contact with, were upbeat, easy to speak with and ask questions.
I was upset with the the damage to my new Acura that had only 500 miles on it!!
I am no longer upset...! It is beautiful and new once again!!
Thank you! I will recommend your business every chance I get. Thank you!
Once again the repair was perfect. Caliber is my go-to repair shop because I know they will do a great job.
Everyone was very nice, easy to work with and respectful of my time frame as we need the vehicle for our family vacation that starts Friday the 15th. Not too happy that a portion of the service that was to be completed won't be-as the parts were never originally ordered therefore once they were they did not arrive on time, so now I need to take the car back in. In addition a repair that was apart of the quote and I paid for was not actually repaired, so regardless it has to go back in for that. Overall I am satisfied, I would recommend Caliber and would use them again.
Sarah at Roseville shop was fantastic start to finish keeping me informed all the way through the process. The front desk was pleasant and helpful as well. Nice lobby and facility. Great experience.
My Chrysler 300 looks great and all the updates were very helpful
Everyone was extremely friendly and helpful! They treated me with respect and kindness. The work on my car was absolutely great and it was completed earlier than projected.
Lemme was a terrific claim specialist who handled my car. I was very impressed by him and by the work of Caliber Collison. I would recommend this professional business to anyone. Fantastic job Caliber!!!!!
Vehicle Make : Mini Cooper
Lemi went above and beyond the call of duty to ensure that our experience at Caliber Collision was perfect. He exceeded my expectations!! Carroll Ann Edgar Short and Marcia Ann Edgar
Vehicle Make : Mitsubishi
Excellent frequent updates, personable,
Thank you for making this a completely stress free situation. Sarah was absolutely amazing and made me at ease every step of the way. I'm excited to
have my vehicle back. Thank you so much!
Quality and service was 1st class all the way, you guys made my accident feel so much better. And I will recommend you anytime of the day. Thank you Jennifer Z
You guys did a great job! I did a review online already for you. I was very happy and surprised that you had also washed and detailed the inside of my car. Having 2 kids.. that doesn't get done as often as I like so that was a great surprise. I am happy to have my car back to normal. :)
Your service was second to none. Jesse kept me informed every step of the way. I was ready on time as promised. I will recommend you to anyone who needs their car repaired.
Nice staff. Took a bit longer than I thought, but car looks fabulous
Call me at ****-****-xxxx to discuss
I went to pick up my vehicle and the very dent I pointed out to them was missed had not been repaired. They apologized and said it was a good thing I still had rental car. Totally unacceptable !!!!!
Car was nice and clean. Looked good till later when we were driving into the sun, the front windshield was horrible and hard to see through. Somebody tried to clean it with a wet rag and it collected dirt.
As I was driving home I heard what sounded like scraping on the freeway. A few seconds later the wheel-well on the driver's side flew out from underneath my car. Called and left a message on the answering machine for the company. I know my car was being "quality checked" a full day. Costing me money with a car rental... how much more time/ money will this repair cost me?
Great job done by Caliber technicians. Also, the estimator Sarah, at the Roseville, CA facility, was very knowledgeable, kind, and professional.
The repairs look great.
All the staff were friendly and helpful. The total
experience was very good.
I was pleasantly surprised that the repair was done in a very timely manner, well ahead of the target date.
Time promises ever changing
No knowing how to operate an interlock device
Damaging car sent for tepair
Not removing all equipment in time for pick up
It was great from beginning to end. Nice work.
great customer service!
There were a few issues that I was concerned about but Jesse and the rest of the staff there really worked hard to put my mind at ease. I picked up my truck today and it looks and feels great. Thank you very much
communications was excellent
Speedy turn time and great members of the Caliber family everyone was so helpful and the follow up was outstanding. Lemi made this a seamless experience for me
Thank you!! Great work very happy :)
Jeromy is amazing and so is his entire team who helped with my car!
Jesse and the front desk team were excellent. A great experience from an unfortunate accident.
Lemi was very friendly and helpful, explaining the whole process of what was happening with my car in detail. Because of the customer service and quality of workmanship, I always have peace of mind leaving my car with Caliber.
Vehicle Make : Volkswagen
It seems like there was a fine dust from the work done throughout the inside of my whole car it would have been nice to have a wipe down inside. I did have to bring it back, not sure if it was test driven prior to my pickup but I'd imagine with door work it would be protocol? Car looks good and I'm satisfied. I did find that the text messages was very helpful and a great idea!
Vehicle Make : Mini Cooper
As far as staff and updated messages and repairs done well a huge over sight occurred. The interior is filthy. White powder/dust everywhere and I have black interior. A huge disappointment as I had to point it out as it wasn't seen before delivering my car. It has been offered to have a mobile detail service come to my work and fully detail my car. The carpets are filthy with white powder and will need to cleaned with a shampoo and entire interior detailed. The exterior is filthy as well. Splatter of something all over my car. I will trust that this huge over sight and inconvenience will be corrected promptly. Thank you, Jennifer E
Everyone is cheerful & helpful. I did not wait long @ any time. My car was finished a day earlier than promised. The work looks great. THANKS!!!
While I was completely satisfied, the communications dropped off as the delivery date approached. I was supposed to have my car on April 27, and received an automated message on Monday, April 25, that the Wednesday delivery was still good. I called around 10 AM on Wednesday, but didn't speak to anyone in the know until maybe 3:00 in the afternoon. At that point we both agreed that Thursday would be the preferable delivery date.
Jeremy was awesome and efficient with getting my car looked at. He really put me at ease that everything would be taken care of. Jacque picked me up from work and she was so sweet and quick about getting to me for a ride! Everyone is
Always so awesome!! Thanks guys :)
Sara was extremely helpful the entire time
Excellent customer service. Our car repair was completed five days earlier than the expected completion.
It was a pleasure working with Sarah. She did a great job taking care of everything.
Great people, very courteous and knowledgeable. The work was completed in timely fashion and the quality of the repair was perfect. I especially appreciated the daily personal calls giving progress updates.
Vehicle Make : Volkswagen
I'm absolutely 100% satisfied with the repairs and customer service! Sarah was phenomenal and very knowledgeable. Thank you Caliber Collision.
I dropped in to get a quick quote, but Jeremy was amazing and took my car back within minutes and 20 minutes later my mirror was fixed At No Charge!!! Small job but it was huge to me. THANK YOU Caliper Collision!! Customer Service was amazing and I would highly recommend your services to anyone!
Lemi Paval was very helpful and nice.
Great job! Very easy process!
Sarah was amazing! I was always informed, and my car looks better than it did!
The repair looks very good and the work was completed sooner than expected. Thank you
Great service overall, The team in Roseville off galleria always kept me updated with what was going on with the repairs for my car. Very nice employees and it was convenient to have hurtz rental come pick me up to get my rental car and to drop off the rental at caliber collision
Execellent customer service by Jesse! Thank you!
All but one text message indicated car was 60% done. It went from 0 to 60% to done and nothing in between
CustomeR service was excellent and speedy! All the employees were kind and very helpful. I would definitely come here again.
Great job, with great updates.
The staff is wonderful. Sarah is super personable and professionable. Keep up thegood work
Jennifer was absolutely amazing. Made the entire experience a pleasure
Friendly staff, great communication, however, the plastic screw plate by the handle was on the floor and keeps popping off. I will need to come back in to repair. Minor inconvenience but you asked if I was completely satisfied so the answer must be no.
What a great experience. Sara was awsome. Friendly and very professional. I would use you guys again if I ever have to which I hope I don't. Lol. Thank you so much
My car looked brand new. It was done in a very quick and professional manor. Lemy was very on top of things and always kept me in the loop if what was going on. Great service all around!
You guys were very good, thanks
Sarah and Jennifer are terrific. Work was excellent and truck was clean. Repair took longer than it should have because the wrong front bumper was ordered. Also found some old plastic trim pieces in the bed of the truck when I got home.
Excellent!! From beginning to end, in every area. Fantastic customer service and great work on my car. I will highly recommend your business. Thank you!
Your building is surprisingly clean. Everyone was very helpful and polite. I enjoyed the message from my car each day. Overall a great experience.
I was treated with dignity and respect. I appreciate that above all....the all was very good also ????
I requested small touch up on the driver door...promised but forgotten.
The repair was done when they said it should be done and then they even detailed my car, which was totally unexpected. They also called everyday to give me a status update at the end of the day even though I also got text updates. Thank you!
I run an extremely unforgiving schedule, so I was very impressed with both Jessi and Jeremy's flexibility and patience. They accommodated my schedule-change requests and allowed me to have a great experience. It seemed they have not forgoten the reasons people come in to a collision center, and ensured we had a very positive experience. They are both professional, pleasant and very knowledgeable. THank you for having them there.
Great work, great service. Thank you. David
Great A-1 Customer Service from everyone involved.
Great service, super communication throughout the entire process. Made the car rental seamless as well! Thanks!
Loved that the vehicle was cleaned out. The paint job is excellant
The staff was very professional and the repairs were done in a timely manner. They took care of everything for us and made this a great experience. We will gladly return to this location for our repairs and recommend Caliber to our friends and family.
If I had to do it all over again ... I would do it with Caliber Colition... It's like having real good luck at the Casino ... Winning w/ Caliber Colition I'd do it again ...
Repairs were completed very quick, and the communication was excellent! Very happy with the results.
I was very pleased with the handling of my claim. Your people were very curious and professional in their work.
It would have been nice to receive notice when my car was ready for pick up. I received a message it would be ready on Friday. Then I received a message it would be ready not on Friday but on Monday. Never received a final notice that it was ready. I drove by and saw it sitting out front and stopped in on Wednesday and it was ready.
You're my guys and gals. Hope I don't need you for a long time Tho.
Great customer service and my car looks brand new!
Love e the text messages about how my car is getting along.
Very friendly and professional staff.
The car looks fantastic. Delivered ahead of schedule.
Vehicle Make : Volkswagen
Car looks beautiful! Thanks Caliber and thanks Jesse for making it an easy transaction.
Sarah Hall provided excellent customer service. She was friendly and competent and kept me updated as to the status of my repair.
I was completely satisfied & impressed by the service & product tha Calliber gave. I haven't needed any repair work, ever.. They exceeded my expectations. I would use them again .
Great customer service. Great technicians,they did amazing work,am very impressed and happy for the great work done. My car looks new again. Thanks so much for the good work performed on my car. Happy New to all the staff. Please pass my sincere thanks to every technician that worked on my car.I will for sure recommend your company.
Everything was great. Their computer system was down so they brought my car to me. They fixed everything, found my lost ring, and reset my navigation which wasn't working. The only thing they didn't do was email my recipe to me like they said they would. Overall I would highly recommend them. The job was done fast and well even though it took a little longer as we had to wait for a part to come in and it was the holidays.
We have been customers for 10 yr and had excellent success & happy with all the many times we brot our car in for repairs !! Thank you for your fantastic work on our car this time. It is beautiful!!
God Bless you all,
I was impressively taken care of following the accident on the freeway, where a car rear-ended me...Caliber Collision's staff was helpful and empathetic after my trauma that day!
Jesse was great to work with! Always kept me up to date and was professional in all ways!
It was a pleasure working with Lemi on my recent repair, and your reception staff were also very pleasant and efficient.
Thanks for the good service.
Vehicle Make : Volkswagen
Thanks again for making my car look and feel better than it was before!
The job was excellent. My car looks like new again. Leme, my Caliber Specialist, explained the process and updates me every step of the way (via emails and phone calls). Along with Leme, the front staff were very professional, courteous and helpful. Keep up the good work !
My truck looks fantastic and I am very pleased with the repairs and customer service. Excellent overall.
Bad in giving the right information, 3x delay in estimated delivery and I received mich too many text messages which were not relevant or even tripple send.
Also discover today that one of your employees took a 'tic tac' mint, the box sas full of motor grease. Unbelievable!
Paint was very well done and the fit of the new parts was perfect!
feedback from caliber was timely. I liked the updates via email. The only other feedback I have is that I got confused with an email that said I had an appointment that was scheduled, but it was a way your system knows to proceed with the next step. I showed up at 7:30 am and didn't need to. No worries - it was just confusing the email that I received.
Employee Lonnie and Kayla were efficient and pleasingand friendly.I also noticed that my car was washed. I truly am happy with the car wash and the beautiful job done on the repairs ina timely manner.Iwas updated when nessasary.Caliber Collision is the greatest.Thank You very much A happyclient Dorothy L
Minor detail on repairs mentioned beforehand but not done.
Staff was friendly and professional; Lemmy explained repair work to be done and was knowledgeable answering my questions. Car was completed on time and looks beautiful. What more could you ask for. Will recommend to friends.
Friendly and helpful staff
Thanks ???? You did a great job. And you kept me informed every step of the way. Thanks again ???? Dianna T
Very polite and communicative.
Staff very informative and courteous. Great qualities.
Would totally recommend to all friends family and Co workers...you all did a wonderful amazing work on my car. .the Dallas Cowboys dodge avenger is super happy to be returning home ... we have missed each other .
Your service was excellent. I was very surprised and pleased. I believe the car was repaired well and I will be checking it thoroughly later. I wish I had taken my other car to your facility. The front desk, and Mr. Paval were courteous and professional. I will definitely recommend Caliber to anyone I know that has need of repair.
Thanks, Steve Appleby
Everyone we dealt with was courteous and professional. Couldn't have asked for anything more.
Thanks to all for what you do.
It was great and I got my car back earlier then expected.
Lemi was GREAT to work with! He took the time to call and explain things and always made me feel like my time was important. He called when he said he would and was always available for questions. Not to mention he also had my car ready nearly a week before I expected it to be ready. I'd like pass along an amazing job well done to Lemi and the staff. You guys were kind to work with and very helpful. I'm keeping Lemi's card handy for anyone looking for work done cause he's simply the best!
Great service, great people, excellent quality workmanship. I will suggest anyone needing your services to call or go visit your facility.
Manager is rude and not good at follow up and noise still in car.
It wasn't done. Part of the rear bumper wasn't even attached. Now it has to be kept for up to another week. Was impressed up to that point. Highly disappointed now and am worried about how many times i might have to bring it back for other things that may not been repaired properly. I'm hoping it was just that one thing.
Communication and service were amazing
Wasn't aware that entire bumper would receive new clear coat. Ended up locking in some other misperceptions I could have touched up prior to having the work done. The repaired area looked back to perfect otherwise. Would recommend to others.
Thank you for fixing our car & getting it back to us so quickly.
Vehicle Make : Volkswagen
An outstanding job! The car's appearance is quite as good as new. You undershot your own estimate by 100. Details not a part of the planned repair were nevertheless attended to.
Lemi was great to work with. I would definitely return should it ever be necessary.
Lemi is the type of young professional you need to model your hiring and training after. Perhaps you already do. Very appropriate manner in hadeling people in the difficult situations.
The repair was handled very quickly. Actually the same day I reported it. Thank you and your team!
Great experience with Caliber Collision. My service advisor (Sarah) was awesome!!
Jesse and the mechanics/techs went out of their way to get my car back to me. I appreciate them and the fact that my car was sparkling clean. Inside and out!!! You guys were great!!! Thank you!
My car looks beautiful. Thankyou for a job well done.
Service personnel were exceptional. Lemi is the BEST
Professional, competent, on time completion, kept me well informed throughout the entire process.
Vehicle Make : Volkswagen
Everything looks great except the new headlight that was installed. It is foggy and dirty on the interior of the lens and is noticeably more cloudy. Not sure how this is possible considering that new parts were installed. But the original headlamp on the other side (original) is crystal clear.
There are a few issues, I hope they can be corrected. The hood doesn't line correctly, there's a gap in the bumper, and there was a missing cover.
I don't have my car yet, so I cannot answer your question.
Great job and great service. Thanks to everyone.
Everyone was very professional and friendly. From the helpful person at the front desk that made sure every step from estimate to the rental car was complete and your estimator keeping me informed of repairs and completion date. Thanks to both of them. If i ever have to need for repairs, I'll return to your shop. Thank you. Daniel J
Great job. Needed my car back in three days and got it back in two. I'll share my positive experience with my friends.
Thanks went above what I expected from a repair service, and hope to go back as soon as the money is available to finish the repair.
Jesse did a great job communicating with me about what was going on with my car and it looks great!
Sarah was awesome and very informative, she kept me updated throughout the process of my vehicles repairs. She gave great customer service!
Fantastic experience the whole way through and car was fixed early! Thank you!
While I was most concerned about making sure the repair was done professionally, which it was. I was impressed by the overall customer experience. Appointments where on-time and management of Rental Car was handled by Caliber making the process seamless. I also welcomed the level of interface both thru electronic email and by phone to discuss minor changes. I would highly recommend Caliber.
First of all your manager at this facility is a condescending ****. I felt as though he thought he was doing me a favor and trust me when and if I need a place to have my vehicle repaired it won't be with Caliber. I hope you share this survey with him, he'll get it.
Sarah was absolutely amazing. She had an amazing attitude and got me in and out of there quickly. I really appreciate all of her help with getting my car fixed
Vehicle Make : Volkswagen
Lennie was great
You hire and train very well.
The staff was very professional and curtious. They called every day to update me on the status on the repair. When I dropped off my vehicle it was very dirty inside and out. I was surprised when I picked it up that they detailed it inside and out. Thank you for the excellent service. I will be recommending Caliber to anyone in need.
The repairs were completed a week early and I was happy with the work.
Thx for your help. The updates were very helpful.
I really appreciated the frequent updates... We all live our cars and with your intenitiveness I never had to worry about my car. Thank you for a job well done. How long do I need to wait before I wash my car?
Thank you so much for your amazing customer service and flexibility
Service advisor was very friendly and helpful. He updated me regularly.
Amazing customer service and quality work completed on my car.
Jennifer and Jesse were extremely helpful and thorough. I will highly
recommend Caliber to friends, family and colleagues.
Thank you Caliber Collision for taking excellent care of me and my
You guys were awesome! Professional and courteous. Thank you.
I don't have much experience in repair things but I can said that I'm happy with your job with my car's mirror. Also, the attention was great. Thanks
Vehicle Make : Volkswagen
Totally hassle free! Everyone was very very professional and I really liked the texts with updates. Thank you.
You did a great job with the repairs. Kayla was very helpful and nice every time I called. I appreciated the daily updates on what was going on with my car.
Excellent and efficient repairs. Thank you!
Sarah Wall did an incredible job in keeping me uptodate frequently on the progress of my car's repairs.
Just picked up car for 2nd time and the repairs are still not 100%, additionally when I said something the associate was rude I thought.
Lots of dirty finger prints every were and a disconnected battery hut from that great work
Awesome job! Jeanette Taylor was superb in customer service. Thank you so much!