I was kept well informed and the level of service made things so easy for me.
Your customer service was excellent. I was constantly updated as the progress of the repairs. The work was completed to my satisfaction and in a timely manner.
The staff at the Folsom Caliber collision did a great job through each step of our repair. I was in constant contact with Mike on the repair status and their care and detail in every area makes them a great company and someone I wll recommend in the future
Awesome experience! Nathan was exceptional and went above and beyond!
Caliber did an amazing job! I was kept in the loop during the whole process. My car came back cleaner and better than it went in! I will recommend Caliber to anyone who needs body work.
Christina was very very helpful and friendly. I'm very satisfied with her service!
You guys are fabulous!! Thank you!!
I knew thisu was the right place when, half way through telling my needs to the receptionist, this smiling woman swept in and said "I'm Chris, let's go look at your car." She took pictures, asked pertinent questions, and laid out the process we would go through. I was kept informed by email or phone until she said, "Your car will be ready at 4:30 So bring your rental car here and we will call Empire to pick it up. I was an Aircraft Maintenance Mechanic, crew Chief, and Chief of Maintenance for large organisations for 24 Years so I recognize a professional operation when I see it. My car looks perfect.
Just got the car, seems excellent.
Vehicle Make : Volkswagen
Such a professional, organized, well-run business.
Some person hit my car while my car was parked - they didn't leave a note or anything, so I had to pay my insurance deductible ($500) to get my car fixed. Not really what I was wanting to use my birthday money for, but I suppose things like this happen. Frustrating.
Anyway, I called USAA, and Caliber Collision was one of the repair shops on the insurance list.
I am so glad I chose this place. Nathan (spelling?) was super friendly & took the extra time to go around my car, checking everything, even where the car wasn't damaged.
He was incredible at keeping in touch, and they finished the car back sooner than expected.
When he called me this afternoon to tell me my car would be ready this evening, he even remembered where I had gone for the weekend (Monterey), and asked how it went.
When I picked the car up, he went over everything he had fixed, and they even cleaned the car afterward!
Truly a great business. Not that I hope my car gets damaged again, but if it does, I definitely want to come back to Caliber Collision!
The Caliber Collision staff and my primary contact, Don were great. Very up front with information, kept me up to date on all of the repairs, and never felt any of my questions were not important. Since my questions were important to me, they were important to everyone at Caliber collision.
Thank you for everything. And oh the car repairs were great too.
Could not have been better service!
My repair was ready a day before it was promised. The repair was beautiful. The staff treated me extraordinarily well. I would recommend Caliber Collision to anyone needing their services.
It was a wonderful experience and I liked being informed every day. He called me every day or text me it was great I would recommend you guys for everybody
The quality time and overall work done is good.
The air conditioner fan sounds different
I really appreciated the friendly service, the speedy service and it looks just like new. The staff was quick to follow up on all stages of the repair. I would recommend your repair service to everyone! It was so convenient to have a rental service for pickup and delivery.
This was our second fender bender you folks fixed. First time was for my pickup. We were extremely please the first time and chose you for our car damage repair.
The minor repair job on my rear bumper exceeded my expectations. The end result was a flawless paint job over a perfectly smooth bumper.
They did a fantastic job, were very efficient & kept me informed of every detail.
Repairs looked great and really liked the text communications to get updates about the progress of the job. Thank you!
Nate was professional and friendly and very good about keeping in contact with us throughout the process. The staff we dealt with were all courteous. We will bring our cars back in the future if we need any work done. Would recommend you to our friends.
Great job on the car, and a very professional staff!
Overall it is good, Just that it takes a long time to complete the service than anticipated, which is frustrating sometimes.
Nina was very efficient. Communicates well. Outstanding customer service. Very detail oriented. Thank you so much Nina.
I really appreciated the team's overall courtesy and frequent updates along the way. Oh, and my car looks GREAT!!! ????
Thank you for a job well done!
Friendly, knowledgeable, timely repair.
Very pleasant experience. Chelsi walked me through the process and arranged a ride to my office when I dropped my car off. Nate provided updates to ensure I was up to speed on my car's progress. It was a great surprise to see my car completely detailed when I took delivery.
Overall a great experience and I would highly recommend Caliber to others.
Everyone was great! Couldn't have asked for better service!
Nina Heppler was on top of the situation was very helpful taking care of everything with my car
Nice job and very satisfied with the work
Thank You Nina Heppler & Caliber Collision
I really appreciated the text msg updates.
I like text messaging on the status updates. Jacob kept me updated with the progress.
Loved the timely communication throughout the process.
Very nice. Jacob was great. Thank you
Wonderful experience. My car looked brand new when I got it back. I was very satisfied
I really liked the update messaging and frequent updates.
Nina was great to work with.
Excellent service. Delivered car in time.
The text messages were a great way for me to receive updates. And the call from Nina to ensure me the car was ready to pick up was a nice personal touch.
Everyone was knowledgeable and accommodating and kept me in the loop
staff was great! done in a timely fashion.
From our first appointment to pick-up, we could not be more pleased. It's never fun to have a car in the shop, but you folks took all the anxiety out of the experience. We loved the daily text updates. Our insurance agent told us to expect a complimentary car wash, but we didn't expect a thorough cleaning inside and out, which was a super nice surprise. It's almost too bad that enjoying your great service requires a wrecked car. At least next time we meet that requirement, we can relax and look forward to seeing you all again and having another excellent experience.
The staff at Caliber Collision in Folsom was most helpful and very professional. Thank you.
Caliber was beyond wonderful! Easy to work with. Constant communication on the progress of my car. And Mike was super amazing in helping me return the rental car!
I really liked the e-mail "updates" on the status of the car.
Vehicle Make : Volkswagen
Thanks for the great service. Awesome job. No complaints.
My car looks even nicer than when I bought it
Caliber was very professional and very nice to work with during our car repair . Thank you !
Refreshingly pleasant experience
Awesome customer service very happy
Everyone I worked with was courteous, knowledgeable and thorough. The car looks great and everything was repaired as promised. The only issue was that the e-mail notifications did not reach me until after I picked up my car. All of the notifications appeared in my in box last night...not sure what happened.
Do it like these guys did it
Professionally, with no compromise in courtesy.
From start to finish, stellar.
I was extremely pleased by the way the associates, especially Nina Heppler, kept me regularly updated on the status of the repair even when I was out of the country.
Caliber did a great job of matching a difficult color. The email updates were helpful and the receptionist was friendly.
Mike Harris was the estimator that helped me again he was very professional and courteous. You have a fantastic employee.
Quality work done in a timely manner. . Excellent staff.
Amazing customer service! I appreciated all of the updates as well.
Your employees were very friendly and willing to answer.any and all of my questions.
In the end my vehicle was fixed before I expected. I didn't like being told I would receive calls about my car and never received any calls during the repair process. If you say you are going to call someone back, you should call them back. Especially when your not the only collision place around. I appreciate my car getting fixed but the process in between was not the best.
Vehicle Make : Volkswagen
Nina worked hard to clearly communicate and exceed expectations.
We had a great experience with you guy's. we were treated very well with the ladies in the front office and we were notified by e-mail on the status of the vehicle almost daily.The guy's did a wonderful job on the car. It did wow me because I did not expect the inside of the car to be cleaned and detailed as well. Job well done. Thanks again for the great service.
It was very nice to get weekly updates on my car repairs. Enjoyed some of the humor.
Thanks for polishing the headlights!
Very friendly and professional
Thank you Mike and Nina! I know if was a major pain (to say the least) to match the paint on my Mazda 6. I am also aware that the labor costs far exceeded your quote. Despite all this you were very professional, considerate and patient with me and this repair. Though I can't give you more money, rest assured you earned a loyal customer and hands-down referrals from me to anyone who asks. You two both deserve raises! Thanks again.
Caliber Collision is the best. Thanks for making a bad experience turn into a good result.
Just picked the car up today, and at first glance all looks great and works great. Great experience so far!
The staff was professional and responsive during the entire process. I will gladly recommend Caliber collision to friends and family. Thank you for a great experience!
Vehicle Make : Mini Cooper
there was uneven spaces on sides of swing gate and I feel the gap on the top near the spoiler is too large, also scratches on spoiler that were not there when I brought the car in. the manager offered to paint the spoiler and adjust the door however I feel these issues should have been noticed by the staff and taken care of before I picked up car. We do not agree on gap on top of car, manager thinks it is ok I will take my car to the dealership and ask them their opinion before I purse it further.
I LOVED how they emailed me daily and called to give me updates on my car. They were also very nice and informative after I got my car. Which by the way was done over a week early :)
They also offered to return my rental car for me which made my life even easier. They made this accident and repair process a breeze!!!
I am an insurance agent for AAA. First,I was charged for removal of the interior door panel and weather striping to remove the side mirror. That is not true as it is removed with 1 screw.Also, I was charged for painting a chip near windshield which was not done. I waited and had them do it and charges removed but I am not happy and after my experience I am not sure about referring you in the future.
Kept me informed all along the way
Staff remembered when I forgot to turn in the rental keys
This saved me from returning
Great office, everyone was friendly and helpful with work completed extremely fast
Excellent service, kept me informed, helped me get a rental to your office and took care of drop off, car looked fantastic and was detailed....extremely satisfied.
I do not wish to be contacted. I have already made the repair shop aware of incorrect repairs.
Excellent service. Took care of my rental car return. Completely unexpected and appreciated. Cleaned inside and out. Car looks like new. Thank you!!!
Very good customer service. The entire shop was friendly and making sure my needs were taken care of. Highly recommended
Great service! Completely satisfied!!
Excellent service from the beginning to the end.
You guys were so helpful and patient.
Krystal was excellent with the customer service part. The techs did great work. The car looked almost new, and was clean inside and out.
Crystal is professional a clear communicator goes above and beyond to ensure customer satiafaction by listening to my needs and exceeding my expectation!
I was very happy with the level of customer service from all of your team members and very pleased with the work performed on the Fiat.
Amazing customer service, would recommend to anyone needing vehicle repair.
The service was great from beginning to end. The staff was really friendly in making sure I was comfortable and telling updates on how the car was. I also liked how they dropped off my car at my house since I was unable to pick it up at the shop.
My vehicle was damaged while parked at an unknown date and location. About a week ago I noticed the damage. On the April 21st I brought the vehicle in and was greeted and assisted by service advisor Krystle Hallam at 1128 Sibley Street, Folsom, CA 95630 location. Krystle was very professional, explained everything, and very promptly provided a detailed preliminary estimate, and the need to have the vehicle for two days. I delivered the vehicle on 23 April and picked it up like new at the end of the on the 24th as promised. The staff at the shop was outstanding. Thank you! Peter M
Krystle was amazing. She is professional, intelligent and customer focused. She kept me completely informed every step of the way without overloading me with details. I felt very comfortable leaving her in charge of the repair process. I am also very pleased with the overall quality of the repairs.
The work was done in a timey manner and with great results. Everyone at the facility is friendly and informative. It was extra special that you washed the car for us - we really appreciated that. We will see you again, if the situation presents itself and will not hesitate to recommend your firm.
We received some of the most incredible customer service we've ever gotten. At no point did I feel uncomfortable or concerned. I genuinely appreciate Caliber Collisions work, and will recommend them to everyone, God forbid an accident occurs.
Your service agents were extremely helpful and when my repair took longer even paid for two days of my rental. So glad that my sister referred me!
Krystle was outstanding, she kept me informed throughout the repairs and had excellent customer service and was very attentive. I had a lot of questions but she assured me the whole way. There was a hiccup with my shock being fastened wrong and Mike made sure it was right after taking my truck back in. The mechanic made a mistake but the team owned it and corrected it with class. I will definitely return and refer this company.
The service was great! Thanks for accommodating the problems with my rental car and rescheduling.
Thanks for keeping me updated on status of vehicle repair
I love how you guys kept me update as to what was being done to the car, it means I don't have to worry as to hat is being done and when it will be done. Over all the survive and work that was dkne on my car was amazing. Thanks guys
The level of service was fantastic! What a great staff. Thank you so much for handling the entire experience so seamlessly.
Very pleasant people to work with & my car looks Great
This is the second repair you have done for me. Both have been great experiences, and the full staff is really professional. It appears everyone is on board with the philosophy of the company. Which shows to me, the customer. Thanks
Talked with Janette. More buffing in a few weeks.
Caliber Collision Folsom is TOTALLY AWESOME!!! Car was delivered on time and in perfect condition. Repairs were perfect, and the windshield was so clean I thought they'd removed it. :-)
Your team was very professional and efficient. The text messaging tool was very helpful to receive updates. I couldn't be more pleased
I don't want to make a habit to have an excuse to pop in but your company was amazing! all of the communication giving me updates and the friendly people ROCKED. Oh yeah, the car was amazing as well.
Vehicle Make : Volkswagen
Super happy with everything!
The ladies in the front office are great very polite and helpful. My Tahoe looks amazing and we couldn't be happier , thank you all very much!
The Staff at Sibley St, Folsom CA are very nice and courteous. They clearly explained the process to get our car fixed and kept us informed each step of the way through emails or any other form of communication you wanted. We really felt like a customer...What a refreshing experience!
Thanks Caliber Collision,
Sean & Maifiny
I absolutely love the daily communications on how things are going. I think the final touch detailing speaks volumes about the quality that Caliber brings to the marketplace. I was amazed by the customer service skills of Krystal. Wow, what a great experience.
Thank you so much for getting my car back ahead of schedule. Looks great! Krystle did a great job keeping me updated as well.
I thought that everyone in the Folsom shop was wonderful, caring and extremely polite and understanding. The work on my vehicle was amazing and it is as good as new! Thank you everyone and Merry Christmas!
Krystle in your Folsom location did an amazing job. She went above and beyond to make sure I was happy with repairs. She was very professional and made the whole process very easy for me. Thanks!!
Don't be overly optimistic on your completion projections!
The service was excellent all around.
I don't know if I have enough space here to write all the good things about Caliber.:) I don't think i've ever had a better overall experience at any type of business, much less one that has to do with our cars. From the minute I met Krystile, she treated me like I was her best customer.... So accommodating, so helpful, anything I needed... Whatever time worked for me... Whatever was easiest for me... I would rate her top notch in customer service. She is most definitely the person you want representing your company. Today when i picked up my car, I felt like I was driving away in a brand new car. I was greeted by an always smiling and cheerful Krystile, who brought my car around to me in the cold and rain with the heater going and my seat warmer on. I noticed!:). My car was spotless... Vacuumed, cleaned, washed, waxed... Smelling just like new. I brought my car to you to be repaired because someone hit it in a parking lot and didn't leave a note. I came to you grumpy and irritated no doubt. Krystile made my experience so pleasant, I somehow forgot how irritated I was and left a very happy customer. Although I hope I don't have the need for body work anytime in the near future, if I do I will definitely return to Caliber and ask for Krystile. I would also give my highest recommendation to anyone who asks about Caliber.
I hope my positive feedback is shared with Krystile.:)