I want to start by saying that the entire process was simple and smooth. The staff was kind and helpful. The work was done in a very timely manner, though i am not satisfied with the quality of work. When I dropped my car off, there were a few things that I mentioned. One of those things was my headlight adjustment on the side of impact, which was not only not adjusted but the bolt holding my headlamp on was left loose. My bumper was repainted but I found a new scratch on my fender that was left from re-installation of my front bumper. There was also a pick tool that was left on my car battery when I opened the hood of my car. Upon further inspection I found my fog lamp bezels installed incorrectly and not secure, I also noticed that my front turn signals were loose. I will actually be removing my front bumper to secure my turn signals, adjust the positioning of my headlamps and check for further errors. I appreciate the fact that my car was completed so quickly but would rather it take longer and be completed correctly. As I stated before, I don't want this to reflect on all of the staff as they were great. I hope that my input will affect Red Hill Collision in a positive manner.
From start to finish, my experience was awesome! Maria at the front desk is sweet, personable and friendly. My service with Mike Nguyen was stellar! He kept me informed from the day I dropped off the Acura to the delivery day. I really appreciate the phone calls and the email status updates. The quality of work is flawless - I am so impressed! The shop came very highly recommended by friends and car fam - as well as recommended as a preferred service location by/for Farmers Insurance. I can see why! The one element that distinguishes RHC from every other shop I've ever had to deal with is the service! I will definitely recommend this shop to anyone who needs any body work.
Thank you for the excellent service and piece of mind while my Acura was in your care.
Repairs were completed excellently and a day ahead of schedule. I was very pleased with the status report phone calls and appreciated the ride from home when I didn't have transportation to your shop.
The only thing that can be improved is the e-mail status reports. I received an e-mail saying that the repairs were 52% complete just after a phone call saying that my car was almost ready. With your great telephone status calls, I believe the e-mails are redundant.
Very nice job and completed on time, Thanks
Vehicle Make : Volkswagen
Best experience I have ever had with a body shop. Bryan was fantastic. Only shop I will ever use.
As sometime who was involved in a car accident for the first time, I really appreciate the patience, guidance, and most importantly, the care I've received throughout the repair process. Thank you!
The repair was done in a timely manner and done when expected.
My car wasn't ready when I was told it would be and no one bothered to do a quality check on my car until I came into the office to pick it up.
Everyone from receptionist, Maria answering phone, ray who gave me a ride, and George my service representative we extremely professional and friendly. I would recommend RCS to all my friends and family. Also extremely fast!
My car looks beautiful. Thanks so much for a job well done.
Very pleased and happy to have my Acura get fixed at Red Hill Collision, the staffs (John & Brian) are very helpful and pleasant to contact throughout the process. Thank you very much of your professional business.
Well done. They took great care of my daughter car. Thank you.
Great work and great service
Cesar and John were extremely professional and made our experience a good one. The weekly alerts made a world of difference in our expectations. Great job guys!!
MY car looks great and cleaner than when I sent it in. The inside was cleaned of dust and the floors were vacuumed.
Brian R is awesome and so professional not to mention knowledgeable with an attention to detail! The whole experience was top notch from beginning to end.
You guys are awesome! You even put in a free car polish on parts you weren't repairing - I would totally recommend you to anybody else who needs repairs! Thanks!
something is rattling around and there is black gunk on the top of my car I can't get off....
Red Hill collision far exceeded my expectations. They were so prompt and friendly, arranged to pick up my car due to my very busy schedule. They promised my vehicle to me on mon July 11th and got it back to me the Friday before for the weekend!!! The updates via text were great to know the progress of the repairs. The quality of repair was outstanding as well!! Having a brand new 2016 4 Runner this was biggest concern and the vehicle I got back looks great....not to mention the detail they gave it before I picked it up. I am glad this is a farmers GRP shop and would gladly refer anyone to this shop!! Very impressive!!
Vehicle Make : Volkswagen
Better communication about progress of repair. Return calls in a timely manner. Discuss repairs and visit before starting repairs.
Great follow-up and updates on the status! Thank you George and team!
Very good prompt service..great staff.
My car looked amazing after repairs! George was extremely helpful through the whole process.
Thank You George and Chris for taking good care of my car and updating me with every step of the repair. You guys are the best.
Communication was poor. Color match was off. Completion date was abruptly delayed. Lack of concern by representative.
Great work , great disposition by George the person that dealt with the repair , very helpful , I would definitely recommend red Hill collision in the future Thanx again
Quick and efficient, nice work!
Yes very satisfied everyone was very helpful and made me feel very comfortable.
Thanks you all.
George did a great job handling my car repairs everyone at the office was so professional and nice. I will tell my friends about this place :)
Everyone was very friendly and helpful! My repairs were done quickly and I'm very satisfied.
Overall the experience was good. Just was confused as to how there process of writing an estimate worked with this company. The team should figure out a way to give the customer a cost and time frame for repairs being done to the vehicle. George was very helpful with advice on a rental car and saved me money on that. He also was able to work with me when it came time to pick up my car. Thank you!
The staff was responsive, professional and helpful
Updated repair status everyday, excellent customer service. Thanks!
George did a great job communicating the schedule and was actually able to deliver my car ahead of schedule. Everybody was polite and helpful when I called in to follow up. Would definitely take my car to Redhill collision if needed in the future.
Im very satisfied w a speedy and clean job completed by redhill collision. George is very helpfull and knowledgable.
Thank you again for the supreb work.
Great service and updates on my car's progress.
I love RED HILL Col because they did a GOOD JOB thank you so much
Everyone there are courteous and very professional.
Highly recommend to anyone.
I hope that I am not in need of any more work any time soon but when that day comes I will definitely be back!
Thank you all so much!
Vehicle Make : Land Rover
Michelle was very personable and did an excellent job of facilitating the scheduling of my appointments with Red Hill Collision. George did a great job of keeping in contact with me while my vehicle was at Red Hill Collision, providing me with updated estimates on when my vehicle would be ready.
My vehicle ended up being ready two days before the expected estimate. I was completely satisfied with the work done on my vehicle. The paint matched perfectly. My vehicle looked good as new. Thank you, Red Hill Coliision!
Great customer support. Thanks.
Just that you guys did a great job and were very fast. Thank you for all your help.
Perfect repair facility. Quick repair and even a pick-up service. I would definitely recommend them to anyone.
Yes I had an overall good experience. George was very helpful and kept me well informed and also sent me text messages on my cars progress. The car looked like new when it picked it up. I did hear a gurgling water sound and George checked it and reassured me after coming out to the car that the gurgling had to do with the repair and would eventually stop. One major concern that I had was a few days later. My regular battery died and I called AAA to come and replace it and they found a huge tool left under my hood and it could have caused a lot of damage if it hadn't been found. I called zgeorge who was very apologetic and said he would detail my car if I wanted to come in.Fran Guzek
Thank you for repairing my car so quickly! I appreciated the text messages and that George answered the phone so quickly!
Great service! Thank you! !
I am so impressed with your company. Stunning, excellent service. I will be recommending you to others and also on Yelp. Thank you!
Excellent experience and superior Customer Service. All of the staff on hand were professional, courteous, friendly and quite frankly went out of their way to assist me.
George at Red Hill Collision exceeded our expectations. He was friendly and made sure the work on our car was completed in under the time promised.
Jose was very professional
My experience at Red Hill Collision was very enjoyable. I really appreciate the care and especially the consistent communication. I always new where the repair stood and best of all it was done before the expected time. Jose **** was very attentive and he exceeded my expectations.
Very fast. High quality. Extremely responsible. Thank u Red Hills.
Customer focused and updates via text are a key differentiator.
Thank you for an amazing job and oustanding customer service. Loved the desing and confort of your high end facility.
They are very kind,warm and professional. Everyone there was so helpful and made this experience so easy. I would recommend this company to everyone :)
There were some hiccups with getting the contractor for the decals to show up but Jose and the team did everything I could ask of them to make it right!
Complete surprise and delighted to have my car back sooner than anticipated and it was sparkly clean and delivered to my door. Oh, and the repair was beautifully done.
Thank you very much, I will be happy to refer you to anyone.
You guys are awesome. Thanks