Shawn & Stacey where very professional and efficient.
The text/update email system didn't work, but the repairs were complete quickly, so it didn't matter.
Quality of the work done was excellent. I was kept informed by the progress with a daily email. The staff explained the process of the repair and defined what was to be done. The car was dellivered before the promised time
From start to finish, it was a great experience.
Great people to work with
Everyone is great, you can tell they love what they do, so that shop is doing something fight!
Rapid response and excellent job. Exceptional organization of the facility and easy to work with.
Everyone from the time I walked in was professional.
My truck looks great can not even tell it was
In an accident. Job well Done!!!
This is my second time having my Toyota in your shop I was pleased with the first time and I am pleased with the second time you have a very awesome group of men and women working for you your's truly Dorothy S
Everyone was so nice and friendly!! Answered absolutely all my questions since I have never been in a car accident situation before.. will definitely return! (But hopefully won't have to.....)
Liked being sent emails on their progress. Every one was very helpful & great especially Sean.
Every person I dealt with was awesome. A pleasure talking to and dealing with them.
Vehicle Make : Volkswagen
Thank you, my car looks like new
The display of courtesy and professionalism by the ENTIRE staff was unlike any experience I have ever had with car repairs. From the moment you walk in through the front doors to the end when you are picking up your keys is an ABSOLUTE pleasure! I'm a tough cookie to please. Everyone knows that about me. I have very high expectations when it comes to customer service and Car Guys exceeded them. I will recommend them to everybody I talk to and I have a big mouth. Lol
I had an issue driving it home but it was rectified immediately I want to thank them for everything they've done and I would recommend
Sean is the consumate professional. He knows his business, is personable and delivers exceptional customer service while the shop does excellent work.This is the winning formula that brings customer loyalty. Thank you Car Guys.
Yall went above and beyond with cleaning and repairs and stay within the estimate
I was impressed with December's help in working with the insurance companies and keeping me informed all the way. It was great working with Car Guys. They did a beautiful job on my car.
Car took longer then expected but they made it right with rental and did great job on repair.
Very friendly and professional service. My car was ready much sooner than I expected. The damaged areas looked like new. They also washed and cleaned the vehicle before returning it which was great. Repairs guaranteed as long as I own the vehicle. This was also one of the cleanest body shops I have ever seen.
PROFFESSIONAL staff great experience all around thank you all sincerely terry d king
I thank you for your prompt repair. I really like the frequent update texts that keep me informed and decreased our anxiety as to what was going on and when we would back in our own car. Thanks again. ????
Quick and courteous. Can't beat that
The entire staff, especially December were assume! They demonstrated flexibility and compassion. A business with old fashion values is hatrd to find these days, but Car Guys fit the bill!
When I picked up the car it look like it did when I first bought it and took it out of the show room. Your representative was very professional And knowledgeable.she also kept me up to date with daily text messages. I would not hesitate to recommend car guys to anyone who needs to have collision work done on their car
Your staff was friendly, courteous and knowledgeable. I actually enjoyed the experience and feel I received a fair price for the work that was performed. I would use Car Guys again and recommend it for automotive body repair work.
I am satisfied with the worse repair & the timely, I get my car back before the estimated time that I was originally given.. :-)
I was satisfied the job they did and the girl who stayed in contact with us I believe her name was December was great, very friendly and courteous.
They did a great job! The customer service was very friendly and helpful!!
I always feel very important and taken care of when dealing with car guys, I would recommend and insist on my friends and family going here. Thank you
Wonderful experience. Great people to work with.
Professional, Detailed,interactional,timely,courteous,are among the few words in a group of many that one can use to describe the experience a well run, clean establishment one encounters in a repair shop that the ambiance can be taken for a high end new car dealership. Sean made my experience totally excellent. I would recommend this shop over 100%.
This was my first experience with car guys. I will be back.
The job well done and was completed as scheduled.
The staff was friendly and helpfuL. Would recommend
Car Guys to our friends and family.
Everyone was nice and polite always got text messages on updates. Will use again if I need but . Hope not thanks again
Excellent job. I am really impressed with the workmanship.
Great service.everyone was very nice. Car looks good as new
Everybody was very professional. I am extremely satisfied with your place of business and the work done on my truck. I will certainly keep you in mind for future repairs and will mention you to all my friends.
They worked with me and my insurance, it made it such a smooth repair without a ton of phone calls
Great job and ahead of schedule.
Very professional and courteous. Made this a painless event.
Excellent job and completed ahead of promised. Stacy and Shawn were very good to work with.
Thank you for the quick service Nd an excellent job on the repairs.
The service was friendly and very fast and efficient.
I appreciate the extra effort by John, the mechanic, with regards to resolving the air conditioning issue on my Audi. He did the appropriate repairs despite being told to "get it (my car) out of here by the manager of the body shop. Also, Justin was easy to work with, even though I feel there was pressure by the manager to "get it out of there". Justin remained very professional and polite.
Unbelievable service provided I was impressed with quality of work that was done in a short period of time.
Justin and the staff were very nice and helpful ! My car was done a day early ! I would recommend then to any .???? Very very pleased ?
Getting the estimate and getting the work done was exceptionally quick. You did a great job. Thank you so much.
Very Professional - received continuous updates on work progress. Whole experience from start to finish very painless!
Staff staying in contact every step of the way with what was happening with each phase of the repair
Stacy and all the staff were great. They were friendly, pleasant, and fun to work with. We had a great experience and will refer our friends and family.
Everyone there was very professional and pleasent to talk with. And my car looks great!! Thankyou????????
Fast efficient service. Nice staff.
Sean and his entire team were very professional and courteous. I would recommend them to anyone in need of exceptional service.
You were surprisingly fast and very friendly. Thanks also for washing it.
I did find a AA battery in the track AREA of the repaired door, but no harm done.
I was very pleased with the Service From the entire team at car guys. The professional service provided was outstanding, I would definitely recommend care guys to any of my friends.
Smooth and easy They called me before I called them Very professional thanks
Absolutely awesome attention by everyone there. Work done met my expectations and will recommend them to anyone.
Excellent experience. Would highly recommend
Loved how they kept me posted daily about my car via text. Car looks great!!!
Next time please cover the front seat if dirty parts will be laid on it. It cleaned up fine, so no harm done. Thanx to Justin, Stacy and everyone for a great experience! Guy
Great job, they finished under budget and ahead of schedule. They took the pain out of this experience!
you have a great staff & the work don on my car was outstanding. would recommend you to anyone
I was very impressed with the updates and the work done. I will recommend your shop to everone.
thank you so much for the amazing job you guys did on my truck it's like having a brand new one.
They have the most congenial staff and great customer service I have experienced in Citrus county. Their repair work is top notch. I would recommend them for any auto body repair
Excellent service. Very satisfied.
They kept me up to date all though the repair
I would recommend CarGuys anytime for their service and friendliness of your staff!! Thank you for your work !
Excellent customer service, excellent work!
All the staff was smiling and greeting as we walked in. Justin kept me updated on my car everyday. Thank you all
They were all so friendly they felt like family.
The team at car guys made me fill very important, and I fill like they care about the job they do. Thank you crystal river flordia car guys
Could not of been happier with the results,the time frame and the communication. Justin was fantastic , kept us well informed of the progress and delivered ahead of schedule. A experience, will recommend Car Guys !
Vehicle Make : Mitsubishi
Great job.! I will recommend Car Guys in Crystal River. The receptionist was very friendly and the guy that gave me an estimate was very knowledgeable.
Car guys did a really good job on my Nissan altima. I recommend anyone to go to them.I like how they were giving me text msgs and phone calls to let me know status of my car. I'm gonna bring more work to them.
Justin was personable and professional. Great experience.
Did not meet expectations for time of completion.
Justin was very helpful and liked that I got emails on updates on car. Good job. Thanks
Everything was on point! Great job
Excellent service, fair pricing, updates on the progress, and great work done. 10/10, would come back again!
Thanks you very much. Will definitely recommend you to anyone that needs the service you provide.
Sean was very helpful and professional. The receptionist also was very friendly and she seemed quite professional. The body and paint work appears to be flawless. I will certainly use your services in the future if ever needed.
Just keep doing what you're doing. Thank you very much
Really good workmanship and customer service. Wouldn't hesitate to recommend shop
Justin and the team did an amazing job on the repairs of my FR-S. The area that was damage has three major angles that blend into the body and they've gotten it as close as you can to being perfect. Top to bottom, the car was delivered back to me looking flawless.
More importantly, they made it a point to keep me informed on the progress of the car (including delays due to bad weather) which is extremely appreciated.
I wouldn't hesitate to business with them again.
The service was excellent and very professional. I especially appreciated the text updates. All of the personnel were very courteous and respectful. Thank you very much.
The whole experience was made much easier and pleasant dealing with Car Guys. I appreicate your staff picking me up and delivering my car.
Everyone, especially Justin and the receptionist were a delight to work with. I will highly recommend your service to friends and family. Keeping me informed on a daily basis was tremendous!!
Sean was very thorough when going over what was being done to our car and insured that the car going to be repaired properly.
Car guys was totally fantastic I appreciate them so much, they did a fantastic job on fixing the car and the customer care was excellent, and I must say that Stacy does an excellent job communicating back and forth with a customer to make the transaction smooth and a lot more comforting after being in the accident. Good job car guys and thank you Sean for taking care of my car in a professional way.
Good people in the offices.Did not meet any of the tecks.
Very pleased with the update text messages. Completing the repair ahead of schedule was great.
My car is new with less than 5,000 miles, and I appreciate very much that after my accident, I found Car Guys to repair my car. The car looks as good as the day day I drove it away from the dealership. Thank you for the excellent service and the speed with which you repaired my car. I will definitely recommend CarGuys to all my associates.
LOOKS GREAT, JUST LIKE THE DAY WE BOUGHT IT. CLEAN INSIDE AND OUT. GREAT JOB AND VERY FAST.
From the moment I walked in the door and was greeted by Stacy and talked with Justin, I knew I was in for an exceptional experience. The friendly, courteous and professional treatment carried right on through to the finished product. The job completely exceeded my expectations, and I am sure would pass inspection by the most discerning eye. I rarely rave about the performance of a vendor, but I would tell anyone that needs body work that if they go anywhere else, they would do so to their detriment. Great crew --- great result!!
Diligent, thorough and ahead of schedule for our need to leave for Christmas trip! Thank you!!!!
Everything was done correctly and timely
They were efficient, did a great job and helped with our insurance company
Thanks for the extra effort by picking me up and understanding, also sorry for my attitude the day I dropped off the car. To your hostess who a great asset to your company.
I really appreciate the way you cleaned the inside of the car to completely remove all of that broken glass. Thanks??
Very good work in and done in a quick manner. Paint match is perfect. Hope I don't have to go back but if I need to have repairs in the future, carguys will get my business.
It was a job well done. Fast, clean, courteous and professional.
We appreciate your work which was done in an efficient manor and pleasant people. We do recommend you to our family and friends. Thank you. Vicky and Mike
The receptionist was very friendly and hospitable and the manager, Sean Gommier was very professional and cordial. He made sure I was taken care of right away. I will definitely be coming back for my brakes and oil changes.
Best service I've had in car repair thanks Vincent B
Justin, and all the Car Guys staff I came in contact with were professional, caring, and were GREAT listeners...a business trait that is very, very, rare today. From start to finish...he texting me & calling me back about my vehicle's repair status was AWESOME! Thanks for making my car repair experience an OUTSTANDING experience. My compliments to your Car Body Repair individuals...they did an outstanding job. I will recommend Car Guy's to all the people I know. Thanks again for an OUTSTANDING experience. Best regards, Fred
Was kept up to date with fun little text messages. I was nore than satisfied with my service.
Excellent service from the time we met. Thank you for returning my vehicle after the repair. Will recommend for repair. Thank you.. Mike
Good folks.Make you feel like family.THANKS to ALL of you especially Stacey and Josh.I know where to come for Top Notch service.
We were truly impressed by the professionalism of the staff of car guys of Crystal River they fixed our vehicle in a timely manner the repairs look awesome the staff at car guys should pat themselves on the back for a phenomenal job Thanks guys Haylee H
Estimate was right on and repair took less time than expected! Car Guys made the damages (and headache) disappear :)
Job was done excellent and beautifully I was very satisfied with the work and how was treated this is a grey company and Justin and he will treat you right
Everything was as stated on the quote and everyone was nice and professional.
I give a solid 10 they were all amazing we couldn't be happier I mean really really happy ... If I ever need any body work again I would come back for sure and recommend to anyone ...
They were very nice and they got the job done when they said they would and it's done right.
We are very satisfied with the way our claim was handled.We are also satisfied about the customer carservice we recieved.And the car looks great
car guys did a fantastic job with my vehicle they went above and beyond more than I ever could have imagined. I even got a phone call the last day that my car was there to ask if I wanted Armor All on my tires they really do think of everything I want to give a special shout out and say thank you again to Justin Sean and Stacey for their great customer service
Beautiful job on my car! I will recommend you
to my friends! Mary O
It was a pleasure to work with everyone and they made the experience easy.
The repair work was done economically, effectively and to my complete satisfaction.
I appreciated the professionalism and the constant updates of how my car was coming. Along
The staff was very helpful and extremely customer oriented
I was completely amazed by the customer service by Justin Paul. He kept me informed throughout the repair process and went above and beyond- he even cleaned my headlights for me. I will gladly recommend Car guys to those I know in the tri-county area. Thank you for treating me and my vehicle with the utmost respect!
Car guys were very professional and caring. We are very happy with repairs! Good as new!
Super job! The car looks great, excellent customer service
I appreciated the status updates.
The finished job was beyond my expectations. I cannot say enough about how pleased I am. I will be telling everyone I know just how professional your team is and yet I felt like I was dealing with friends. Thank you so very much.
They were great. Really nice people. Truck turned out very nice. THANK YOU
Vehicle Make : Volkswagen
The car came out beautifully and the staff treated me royally! They went the extra mile helping meet my physical need.
Thank you one and all.
Very good customer service and detailed wok ethic .
Not only was Justin professional but also a gentleman I would recommend you thank you
What a Great Experience I had at Car Guys. Great Staff( Justin and Stacy) very helpful and went over the top on the delivery of my repaired car.
The work was excellent and the price was even better!
Staff was awesome...great communication...will recommend them to anyone who needs work done on their vehicles
Very happy with the work and service, and getting dropped off and picked up at my job.
The whole experience was very pleasant! The staff was incredible
Vehicle Make : Mitsubishi
Very polite and great service thank you
My first experience with Car Guys was in July. I was rear ended by another car and USAA recommended them. They did an amazing job in a short period of time on my car. I was so pleased with their work,honesty,friendliness and the fact that they gave me updates on my car that I returned to them to have some minor repairs this week that needed to be done. These repairs were not associated with the accident. I highly recommended Car Guys!
Thank you for a great job!
found your team very friendly. Also did as they said they would..
I was very satisfied with the work done on my truck at Car Guys in Crystal River. The staff was very friendly and knowledgeable. They greeted you immediately as you walked in the door and acted as though they knew you for years. The repair on my vehicle was quick and precise. I received an email price quote immediately following the inspection of my vehicle. The customer service representative Justin and Sean made sure everything went smoothly and that I was a satisfied customer.
Staff was very professional and very helpful the work was completed in a timely way and very good
The Estimator was very proficient in the topic: Body work (car painting and manufacturing). The lobby is very clean and welcoming, it reflects the work style of the shop. The receptionist gives is dressed professionally (business casual) and gives you his full attention as you walk in the lobby (hangs up the phone). The prices was the lowest among three bids and the work was completed earlier than promised.
Thank you for being so helpful with our car after a tree crashed our front windshield while in FL for vacation. You were very nice to vacuum it out & clean it up for us. God bless!
I will have to come back. Not satisfied.
Carguys members were great, having to wait the 3 days extra on the car rims Was pretty poor. Costed me an extra 50 bucks on the rental. That may have been my fault it's still on the rim crew to get the job done in time. I would have!
Very happy with the color matching of the body paint. Was pleasantly surprised to find that my truck had been detailed when I picked it up.
Good price, nice job, on time
Awesome job from the minute I walked in the door til the minute I walked out with a great job done in between
Excellent work done in a timely manner will recommend car guys
Excellent repairs and superior customer service from start to finish. You might want to rename the business to Car Gals because the girl at the front desk ROCKS!!!
Excellent customer care. Love the tex messages
I am happy with the repairs because it looks as if it never even happened they done a very good job.
the work was excellent, next time stop the rain ?
My car looks better now than it did before I even got in the accident. They did a phenomenal job!
Justin & Stacy very helpful and professional. Justin's updates on progress of repair was very good and clear explaining the various aspects and steps needed to do the job right !
I was so thankful that they kept me updated on the repairs. Everyone made a bad incident so much easier on me. I had so much else to deal with because of my car accident. They took the worry of my car being fixed off my plate. I highly recommended them!
Thank you for doing such a great job on my trunk.
Great team! Very happy with the work and they treat you like family.
The car guys provided excellent customer service and my experience was professional. I would definitely recommend car guys to anyone looking for a repair.
Wonderful and helpful staff at the Crystal River location...I appreciate the updates and timely service
Good job ,
Better than I deserve,now paint the fire hydrant!
Everyone wad very nice to talk to and explained everything perfectly. They were efficient with details and did a great job.
I love how my car was cleaned after the job was done
Everyone there is so nice and they go above and beyond to help you.
Your staff, Stacy, Justin and Sean were very helpful, professional and competent.
Very professional,great job. I appreciated your txts every day; also happy to get it back sooner than expected and also your returning it to my house. I will be happy to refer anyone to your company in the future.
From the beginning to end your team handled everything perfectly. If i were to rate the whole process on a scale from 1-10 i would definitely have to say the whole carguys experience was a 10.
Great do do business with!!!!
frendly and efficient and was very pleased with the whole experience
Make rude comments. Assume facts not known them. Personally will never do business at crystal river office willingly again.
Very efficient and super friendly. They went above and beyond, will def. Recomme them
Thanks for paying attention to detail.