very disappointed in customer service. The overall experience with my car and how fast I was able to get it back was great. I was dealing with IVAN the whole process and he failed to keep me updated and contact me. the times I did have contact with him he had an attitude and no answers. He made me feel like I was bugging and bothering him. After I then started dealing with Alberto the manager. He was great. He was very nice and explained everything they did to my car and thanks to him I was able to get my car back in a timely fashion.
Ivan handled my repairs quickly and competently. He kept me informed about my vehicle through the whole process and treated me with courtesy.
Great work, excellent communication. Thank you!
Ivan was really great!! Made is all a very pleasant experience.
I'm really happy with the repairs done on my car. It looks and runs excellent. All of the staff at the shop were helpful.
Vehicle Make : Volkswagen
They did a beautiful job!
Thank you very much, you did an excelent repair on my car
Vehicle Make : Volkswagen
They left my battery dead
I have a great experience
Each employee I encountered was helpful and seemed genuinely concerned with my satisfaction. ????
Stop sending me these; my answer will NOT change and I will report you to authorities, BBB, USAA etc.....
Do you think by repeatedly sending me these is helping your reputation? Think about it.
Failed to keep promises. Not just once or twice. I keep getting the run around why my front bumper couldn't get fixed on a timely manner. It took close to three weeks. I had to take time off from work to get my car to have it not finished. I had to accommodate Caliber my time and they couldn't work around my time even though they messed up the first time. Caliber closes at 5:30pm and most people work a 9-5 or even later. Cant even get there on time. My front bumper still isn't fixed. Theres a lump and paint isnt even cured. Theres still wrinkpes. Even though theres a warranty. I will never take ny car back. Never recommending anyone here and never coming back. Thanks Joe.
Ivan was very attentive and helpful. He kept me informed every step of the way. the repair was done timely and well.
Enjoy the updated communication related to the repair process
Quick turnaround time. Car looks great.
RT taillights were not functioning. I replaced both bulbs and one socket to fix it.
Otherwise it was a good job.
Ivan was so extremely helpful. The process of getting my car fixed was quick and easy and the results are beautiful!
Everything was handled quickly and professional. I would recommend this repair shop to anyone
Frank and staff were great! Very efficient with setting up appt to get my truck in to get repaired.
Great customer service, organized and clear communication.
The car did not sound right when it idled. I opened the hood and the radiator was covered in coolant. I am having to have the car towed and I am back in a rental car. I am very disappointed.
Thanks for the great service!
It was quick and easy. Exceeded my expectations.
Everyone in the office was wonderful, friendly, competent and easy to work with. I can't thank you enough for the quick turn around in fixing my vehicle & even giving me a ride home in the rain.Your professionalism, expertise, and thorough repair of my car is so much appreciated.
My car looks amazing and everyone was wonderfully helpful. My car was ready two days before the estimate and looks perfect. I was kept very well informed of the progress. Excellent work and even better customer service.
Fast, friendly and very welcoming. The moment I pulled into the parking lot Javier greeted and welcomed me to the shop. It didn't matter that I was driving my 2010 Ford Ranger company vehicle. They made me feel as though I was driving a brand new Maserati. If I ever need body work done on my personal vehicle, there is no other place I would rather go. Thank you for such a great experience.
Very happy with the experience. Great turn around
Vehicle Make : Volkswagen
Excellent customer service and communication!
I have gone to other car body shops and once they get your payment they are never available if you have a question or complaint. All the employees that I met
we're very polite and tried to help me or find someone who would be able to.
A special thanks to Jorge and Ivan who kept me up to date on the progress.
I have sent a few friends there and even posted their business cards on the
the bulletin board in the lobby of the building that Iive in.
Keep up the good work guys and I hope to see you again
but as friends and not needing your services.????
Ivan did an awesome job of keeping me informed
My car is in a worse condition after being so called repaired by caliber collision
I'm very happy and satisfied with the repair on my car and Ivan is professional and give and update doing my car in the shop thanks you
Professional customer service and friendly staff. Very efficient from both Alberto Morales and those who worked on my vehicle. Not only was it conveniently located, but the staff strived to make the experience as convenient as possible. I really appreciate the service.
Who would have thought getting into an accident would motivate me to reach out and give kudos? Ivan Vargas at Caliber Collision in North Park Immediately made me feel at ease explaining the whole process and answering all of my questions with that professional personal touch of someone who is knowledgeable and confident. Not once did I feel that the staff going thru the motions of another busy day dealing with another customer. Keeping me informed via text during the process was a nice touch. Excellent work on the repairs and matching the pearl paint. I felt comfortable inquiring about other services for my Lexus and Ivan shared Mobile Auto Detailing which is scheduled this weekend and I was curious about a place to eat lunch that day and of course he came thru with that also at Carnitas Snack Shack down the street! Who would have known an accident turning into a positive experience? ****
Everyone I dealt with at Caliber was very professional. I really appreciated how well the team did at keeping me informed about the status of my car's repair.
Ivan was awesome, keep it up!
Very friendly people--called me by name when I came in. Did a great job on the car with encouragement to contact them immediately with any problems. Also, they finished before the expected date and offered pick up service!!
Ivan was super helpful and informative. He kept me updated and had my car ready ahead of schedule.
Ivan was great! He texted frequently to let me know the status of the repair and my car looks as good as new.
I had excellent service by all personnel. I was notified by phone and email regarding my cars status daily. I would recommend Caliber Collision to my friends. My car looks like new and with a bonus of a car wash. Excellent!
Alberto was very communicative and worked with my schedule without rushing the work. A great experience--thanks!
Ivan was extremely nice and kept me updated the whole time. I would definitely recommend caliber to friends.
excellent care andservicefrom all
and Alberto thanks you
Alberto was extraordinary in all measures.
Vehicle Make : Volkswagen
completely stoked about having my car finished in two days. Ivan and the rest of the crew at the North Park Caliber Collision were top notch.
Very satisfied and impressed with the service I received. Alberto did a fantastic job keeping me up to date with my vehicle's progress, and it was done a day earlier than expected. I would definitely recommend Caliber Collision. Thank you.
Awesome job on my 2014 Dodge Charger R/T 100th Anniversary Edition! Doors and fender look great. Big thanks to Alberto Morales for his 10.0 customer service and answering my many questions.
I really was impressed by the finish and would use the shop again if need be.
I couldn't ask for better. Alberto was so kind and helpful, the repairs were done quickly and beautifully
Professional service, great repair work, and very timely. Great job!
ght my car ton cCaliber in North Park. I can't name all the employees but
The receptionist to the workers and of course (bossman) were wonderful. I kept getting texts on the progress and PIckus up the car on Wednesday. The car is 18 months old but it 'looked better than when I drove it off the dealer's lot. The inside of the car was spotless. There was even an area on the roof which no one able to get out the mark which must have comei from the
car wash. I tried to find but it wasp gone.
I can't say enough about this business but thanks for a great job and wonderful experience,
Alberto was awesome! He kept me informed during the whole time my vehicle was being repaired. He has great customer service skills! I would definitely recommend Collision Caliber to family and friends.
Great communication of the status. The car was done on time as promised and everyone was very helpful and friendly
Alberto was very helpful and understanding! Repairs were finished quickly and beautifully. Thank you!
Ivan was fantastic and kept me in the loop during the whole process.