Efren stayed late to ensure I was able to get all my things from the rental into my suburban. He also kept us updated throughout the process which reassured me our vehicle was being well taken care of!
Very satisfied with the work done renewing my cars paint job. Thank you.
I liked the way you were informing me about the process in reparing my car.. thank you for all the effort you put on my car..
I'm thankful that my representative called me with updates and that my car was available exactly been they said it would be. My car is running really well as I am satisfied. If I have any concerns the I will reach out to you.
Couldn't be happier with the service.
Professional. Everything completed earlier than expected. Looked awesome. Very pleased. Thanks!!
Excellent service. Everything was good.
Professional, friendly and honest. Thank you!
Fast service. Great courtesy drop off service. Pleasant adjusters.
Vehicle Make : Volkswagen
Loved the way my car came out at the end! Looking brand new!
Dissatisfied with the excessvtime over and beyond what was told at the estimate stage.
I was very happy that everything went well with the repair to my car. Caliber Collision you did an awesome job! Thanks again
Very pleased with the service, from the advisor Efren, to the receptionist Sonia, pleasant & courteous, very accommodating, offering to deliver or pick up my car. This is certainly good customer service. I certainly would recommend this company in the future.
Efren Corrales was my service advisor for the second time. His attention to detail is irreplaceable. He kept me abreast on my vehicle every step of the way. He made me feel like I was his only customer. His customer service alone will keep me as a customer or referring others to him at this particular shop. Thank you Effren for an A+ experience.
I am pleased with the service Mesa provided and glad they accepted my vehicle after the unfortunate bad experience I received at the location on Gateway E. with the front desk and service advisor. Mesa was prompt with repairs and continued to provide updates throughout the repairs.
Very professional service !
The shop is run very well. The staff is very professional. I particularly liked the text messaging advising me of the stages of completion. I never had to wonder what was going on.
Had a wonderful experience - thank you to Martin and the rest of the staff.
Fernie and the team were great!
The staff did an aiutstanding job in keeping me informed. I appreciated the friendly enviroment and I will gladly recommend Caliber Collision to my family and friends. Thanks!
Great services and quality job. Thank you..
People who work there are courteous, professional, and helpful. They kept me updated the process and progress of vehicle status. My vehicle was fixed in timely manner. I was fully satisfied with the outcome of vehicle.
Very courteous, professional staff. Liked the daily texted and verbal updates from my repair coordinator, Efren. Took a couple days longer than anticipated but I had a nice rental car to get me around. No hesitation about recommending Caliber for car repairs. All around positive experience.
Vehicle Make : Volkswagen
Great job and very courteous and respectful reps. Thank you.
Always kept me updated with how my car was coming along. Very good customer service and left my car looking great again.
Very good service. Car was ready early
Awesome service!!! Thank you!!
OmG!! THE MOST HIGHLY OR HE STARTED PROFESSIONAL POLITICIANS WELCOMING STAFF EVER!! THE TOTAL "HIGH END NORDSTROMS.PHILOSPHY...THE CUSTOMER COME FIRST!!
I was impressed by the welcoming assertiveness of Caliber Las Cruces Telshor Office Manager..Front Desk..Beautiful Thoughtful Miss Jovanni!! I LISTEN ED WATCH ED her Multitasking Interpersonal Skills in Spanish and English so effortlessly and smiling beautifully!!!
I was quickly introduced to the gentleman who checked in my car having me witness his bright pink highlighted areas of damage to my car. I received text updates, I received personal phone calls asking authorization totow my vehicle to El Paso Tx...This was the common sense approach vs having car locked for weeks incurring rental car costs.
I loved the Common Sense Consumer First vs Gouging Insurance Companies and customers!!!
The phone etiquette and overall voice tone from each employee outstanding!!
Day 1 when my car was taken behind secure ggates...wow! As I walked directly in the car yard I could see employees working in clean bays!! I was standing in the last bay when a Caliber Employee asked if I would like a cold water on this hot day!!! She was thoughtful and quick to multitask with her job duties!!
Every work bay clean with employees happy!!
I was impressed to have Enterprise Mgr.Matt so thoughtful, proactive in checking availability and cross referencing with Farmers Insurance Notes!! Technology Rocks! YET REAL PERSONABLE.LIKEABLE.FRIENDLY.HARDWORKING AMERICAN EMPLOYEES AT THE HELM!!!
What a Positive Common Sense Approach to the Collision Business!!
Ps..As I was checking in my rental vehicle I noticed a young employee happily enthusiastically washing cleaning rental cars on the side of the building on a hot day!! I WAS TEMPTED TO BY A PLASTIC CANOPY..FOR THIS AMAZING HARD WORKING KID!!!
This same kid came into Enterprise office to turn in keys to Mgr.Matt.and said he was wing and wanting to wash the next car! It was 5pm.and mgr.boss said pitely..it's been a long hot day for you washing cars for us we really appreciate your service. If your okay to wash another car great..if not in the morning g would be fine..The kid too happy to finish his daily goal of hand washing detaing..each car..to the last vehicle with pride!!!
GOLD MEDALS..BONUS..FOR EACH VALUED.CALIBER.TEAM.EMPLOYEES!????????
THANK YOU MAYOR.CITY KEN MYAGHISMA...OF LAS CRUCES!! FARMERS INSURANCE.DISTRICT SALES MGR!! LOVE MY farmers Agent at Betty Solice.Agency!! THANK YOU MISS TERRY! MISS ILEANA!! YOU LADIES PROUD FARMERS INSURANCE FAMILY!!! COMMON.SENSE SUPPORTING THE BACKBONE.OF Hardworking American Families! !!
A PUBLIC.SCHOOL TEACHER..INSPIRED TO SEE AMERICAS LEADERS IN ACTION IN THE TRENCHES!!!! COMMON.SENSE VOTE move America Forward!! TECHNOLOGY ADVANCES.INNOVATION!
Took a while and really should have an on site mechanic as the car wasn't fixed when we first got it back. But Fernie and Chris went above and beyond to take care of us. Thank you!
Customer service was excellent. Very polite and courteous employees. Will definitely recommend your services. Thank you!????
Vehicle Make : Mitsubishi
My son is very pleased with the work Caliber Collision did with his vehicle. You all estimated the car completion to be August 1st and it was finished earlier than expected. The process was overall painless. Thank you.
Fernie and Chris were professional and attentive. They do an excellent job.
I thank you for doing such a fantastic job. I was worried about what it would look like but I see now my car was in good hands.
Vehicle Make : Volkswagen
Excellent service!, especially appreciated Fernie coming in on Saturday so I could pick up my car. Above and beyond!
Efren was amazing. And I also got my car back in 4 days. Super happy with caliber!
Professional, courteous and always informative with the current status of your vehicle. Thank you Fernie
Great service. I like the way I was kept informed about my jeep status Also there was a glitch with my rental and your company immediately took care of it. Hood Job!
Very competent as collision repair specialists.
I am extremely happy with the finished product.
Extremely please with CALIBER COLLISION I will tell me friends and associates about high standards and very professional employees.
Robert J ****
Had to call and find out if my car was actually going to be ready the day I picked it up.
The initial evaluation of the extent of repairs was insufficient , resulting in a month and a half repair time. While the vehicle is satisfactorily repaired now, I will not be using Caliber again, nor will I recommend anyone else do so.
fast,friendly,good work, car is in better conditiin than when we took it.Thanks, Fernie and crew.
Fernie was very attentive to my repair. He always kept me informed of what was going on and the estimated time of completion. The great thing is my car was completed one week early! Thank you for everything, I trust caliber collision with any car repair. Fernie is awesome! He's a 10!
The final price was over twice the original quote and I was never contacted to confirm I was comfortable with the new price.
Staff was very friendly and helpful. I appreciate the staff keeping me up to date and informed about my car's status. Very satisfied. Thank you
Part of the repair, the alloy shop work on one wheel which was identified on day one, was not ordered until the car had been in the shop for several days. This required the car to remain in the shop through the Memorial Day weekend. Not a big deal, but it was slightly inconvenient.
Vehicle Make : Mitsubishi
Christian Reyes, manager at Mesa Caliber Collision, is superb in all he does. His pleasant and friendly reception of clients makes their day. He performed the work he said he would do precisely, and even beat his own deadline.As a Real Estate Broker, I truly value his professionalism and people skills. It doesn't get better than that. Thank you, Christian!
Thank like nice jobs all nice and friends they call tall about trako they fix my
happy thank u
Very good customer service and staff answer all my question and repair my car in a timely manner a very good service.
The customer service was excellent, everyone I interacted with was friendly and professional. Also, the repairs were amazing!
Great service and Efrain was very professional! Thank you all.
Very satisfied. No problem recommending to anyone. Attitude and courtesy was outstanding.
A 2 ft section of damaged bumper was not repaired and my car was returned with an additional area of chipped paint, caused by Caliber Collision. I will return with my vehicle on Monday.
Estimated 3 day job, took 9 days.
I really appreciated the frequent updates.
The paint chipped again. The door is still hitting the hinge
My truck looks better than before ,staff was friendly and always giving me updatedsome about my truck ,I'm extremely satisfied with the services and the amazing customer service
Estoy muy satisfecha con el trabajo que hicieron gracias y gracias tambien a la personal que me limpio mi vehiculo y limpio mis heath lights muchas gracias estoy muy satisfecha
The lever that opens my gas filler door was broken, the car was driven 50 miles without my permission and not even filled up with gas, and the repair took twice as long as it should have
Everything was performed promptly and everything ran very smoothly. The man Fernie, who took my car in was very polite and fajst. When my car was done the young man, Chris, offered to drliver my car to my home because I was running errands. He was very nice and brought my car to my home, with half a tank when I took it in on empty, and retuned my rental. I can't ask for any more than that. I was very impressed with all of the service and the nice clean car that was brought to my house
Excellent service. Thank you
Excellent customer service from Sean. Overall great work.
Can't believe how well the repair was done. Can't see that there was damage! Even did some extras! I appreciate that as most do less rather than more! Thank you! It was a stressful time!
You guys were great from start to finish. Excellent customer service and my car was left impeccable.
A great and personable staff.
Customer service was amazing, thank you guys.
Excellent repair work and very good communication through the process. Thank you !
Awesome job! !! Thank you
Sean my advisor very helpful
My Chevy looks great. Thanks.
Sean was a pleasure to work with-- and my car is great!
Timeliness was great. Rep was knowledgeable. I've been trying to get a hold of the manager and have yet to get a call back. I spoke with Chris (I think) who took a message and my number for the manager but I have yet to receive a follow-up. Seems as if picking up a phone is a major issue at this location. I dropped off my car and never got a call again. The only reason I found out my car was ready was because I called I didn't even know repairs had started. Help.
I still have a few white marks on my right side mirror. Would be nice if they could double check everything before they return the car to the owner.
During the initial estimate, I was treated with absolute respect. I was given a quote on the repairs which didn't change after the work was completed.
My car was not going to be ready on time. It is still clunking when i drive on a bumpy road
After this experience with calliobor Collison I am convinced that this is the only place I will take my car. From day one to day twenty I encountered nothing but exceptional customer service and care. Thanks to all the staff in the El Paso area, you made my experience stress free.
The person that took care of our car was a really nice person. Respectful and did really good job
I would appreciate honesty next time. However, there won't be a next time at this location.
The job was done perfectly, and we got the car back a day earlier than expected.
Great quality work will definitely recommend the shop.
Thanks for the great work.
Car looks great and was completed ahead of schedule.
Your business has great customer service, which really helped me feel at ease after my car accident. Additionally, I thoroughly appreciated the consistent updates regarding my car via text messages and phone calls. Lastly, the service was quick; my car was repaired and home a lot earlier than the original estimated date. Thank you for all your help!
They were all very nice , helpful and friendly
Fair, honest, up front estimate with the job completed in a timely manner.
Great job done and friendly and courteous staff. If I ever need car repair again I will defiantly choose Calibur Collision
Liked the updates and the car was ready a few days sooner than expected. Thank you!
Fernie did an outstanding job
Received my car looking just like new. Very pleased with the outcome. Especially pleased with the service of every employee involved. Sean did a great job and he is a great asset to your company. Thank you.
Need to bring back bumper not aligned will be back Monday
I am the owner of the policy. I received an email that I was to be kept in the loop with updates. I never received one. No feedback or calls when truck would be ready. Basically no customer service from Chris. Repair cost almost doubled and was not notified. Outside truck was cleaned, inside had sanding dust everywhere. Your comments.
My experience was awesome.great customer service.if I ever need repair work again.caliber will be my place if choice
The car wasn't ready as suggested in the estimate. Conjointly, a part was missing due to a lack of attention to details. Subsequently, I have to take my vehicle back when the part is being located or found in the coming week. This is unacceptable! I had a terrific experience in the past--I'm sure that Caliber can do better...I hope that doesn't happen in the future again. You guys have done a terrific paint job in my AUDi. Thanks
Sean kept me well informed. Was done faster than expected and the job was done perfectly, cant even tell it was involved in an accident.
Appointments are quite prompt. Waiting area(not really needed as I never had to wait) is clean and nice.
Great work and wonderful customer service.
Took 9 days longer than I was told. However the staff was very nice and Shawn was very helpful. Would use them again.
The car was not ready yet. They had to take it back
It took a few days more than expected but truck came out nice.
Great work. Thank you for not telling me I needed to get my door painted when all I needed was a buff! Love honest work.
thank you for a job well done and i can recommend you to my family and friends.
I received updates repeatedly as long as things were on time. When the timetable was going to be exceeded, however, it was all on me to find out what was happening and where my vehicle was in the process.
I guess 2 1/2 days late wasn't too bad, but a simple phonecall would have made my experience better.
I appreciate the detail job on my vehicle very much, but, I suggest continuing your progress updates, even when things aren't on schedule.
Overall, decent service.
Thanks for the updates and good customer service, I have been in this town for almost 3 years and I haven't received good customer service like you all gave me. Thanks
Thank you fernie and receptionist.
Car looks great! Thanks to everyone who worked so hard.
I really appreciate it :)
Very surprised with the speed, attention to the customer, updates of the repair and final delivery. Congratulations!! (Very efficient way to run your business)
Everyone treated me professionally and
Several of the dents were rwmoved, but this was obviously a rushed job. Now I have to return the vehicle for more repairs. I'm not too happy about this
Great job! Trustworthy and professional.
You did a wonderful job. Staff was very friendly and accommodating. Car looks great! 5/5
Smooth process from start to finish. A company you can definitely trust and depend on to get the job done right the first time.
Excellent service and very helpful staff & management.
Kept me updated throughout the whole process, and did a great job! Thanks guys!
Adrian and team are the best on their field in El Paso
A car wash would have been nice
Excellent communication and results.
I was originally given a completion date of 7/7/2015. I actually got the car back on 7/2/2015. Great job. I was kind of disappointed when I heard the original estimate.
Thanks for taking care of my car. No worry never made since my car was in good hand.
Excellent service and communication on progress throughout the repair process.
The damaged bumper was not replaced, yet the repair shop charged my insurance. I'm not pleased with the fraud that has been perpetrated. USAA has been informed of my concerns.
Caliber members were professional, friendly and efficient! I am very pleased with their service.
I had an excellent experience at Caliber Collision. All the staff were very professional and friendly. I received daily updates regarding the repair on my car. I have to particularly highlight the performance of Chris Loya - he was simply excellent.
Ms Rosas was bery professional and vey thorough in explaining step by step everything that needed to be done. Everything that she promised was fulfilled to satisfaction. Also her receptionist Ashly was very accommodating, respectful and helpful. Thank you for all that was accomplished to return my call in time.
Outstanding work. The car looks brand new.
Great communication throughout the entire proces. I never expected my car to be pulled up to the front door once I was ready to leave. I will be quite honest, I never expected this level of service from a body shop. Even after I had to return because I forgot my remote control for the garage the young lady was waiting for me at the front door. I will never take my car to get repaired anywhere else and I will recommend your business to everyone I know. Lastly, I'm going to use my experience at your business as an example of what customer service should look like.
I was very impressed and satisfied with not only the quality of work but the hospitality and professionalism from making my appointment, to walking through the door being greeted, and from day 0 all the way through the whole process. I was kept informed every other day on the progress of my vehicle. Thank you to Chris and the whole staff for an awesome experience.... One very Happy Customer...
SSG Almendarez, Jaime D
Everyone was curtious, thourough, and helpful. I would recommend you guys to anyone. Very impressed with service.
The receptionist who handled my pick up was condecending and didnt seem to understand proper customer service. Christopher Loya was an outstanding representative for caliber collision. He provided timely updates for my repair and was always friendly and respectful. Thank you Christopher Loya and caliber collision for a smooth and flawless service.
Your level of professionalism was impressive. Chris' daily status reports were informative and most certainly welcome. Good job guys!
Thank you for the outstaning service. Very professional company with great customer service. Thank you Chris
It's a very nice place ! I will come back in case I will need it ! Thank you so,much!!
Excellent job! Even beyond my expectations! Thank you!!
I am terribly dissatisfied with the service at Caliber Collision. I was referred by my insurance company for damage repair. While getting the repair estimate I inquired about getting the rest of the car painted. Service adviser was Rosa Gallegos at the Mesa St shop in El Paso. She specifically pointed out the areas that would require bodywork/prep prior to paint as the car had quite a few dings and scratches. She gave me a preliminary quote of approximately 3000. She soon followed up with an official quote, at which time I agreed to the additional work which I would pay out of pocket aside from the collision work being covered by my insurance. Since then, I've had to repeatedly call to follow up on the status of the car. It was painted and reassembled nearly two weeks ago. A week and a half passed and I was told the car was awaiting wash and inspection. I had to call again after not hearing anything for a couple of days and then Rosa advised that car required alignment and STILL required a wash and inspection and that the car would be ready on Tuesday March 3rd. Tuesday came and went and I heard nothing as usual. I finally had to call again today, March 4th, and was told the car was ready. I go to pick up the car and it's riddled with dings! Adrian, the manager who presented me with the car said that Rosa specifically instructed that no bodywork was to be done to the car prior to paint. Really? On a black car? What did I pay 3000 for? I've never heard of a body shop that treated bodywork as an option when getting a full paint job. Not to mention, Rosa specifically pointed out the areas that would require bodywork when inspecting the car for the estimate. We spoke about it specifically! I'm blown away that Caliber Collision would put out such a poor, half-done product. People are going to ask who did the paint job and they are going to see the obvious dings and dents that were lazily left all over the car prior to paint. I'm not sure what else can be done other than repainting the car with the required bodywork or a refund. I can't begin to explain the extreme frustration I've felt about this entire process. I'm an active duty service member that works hard to provide for my family. I spent my hard earned money expecting a quality product and instead I feel like I've been taken advantage of. This reflects poorly not only on Caliber Collision but also USAA which referred me. I am TERRIBLY dissatisfied!!!
Chris did an excellent job managing my auto repair, I was kept updated with twice a day text messages. He also coordinated the Emterprize return. Thanks to all the guys in the shop too. Nice job guys!
Very professional with timely updates and fast turn around.
Rosa Gallegos was awesome. Although the insurance was neglecting my requests, Roda advocated and kept me up-to-date on the car progress. In addition, to phone calls,I received text messages.
The process was much more difficult than it needed to be. The results appear to be ok but the process was logistically challenging. Not sure if i will use this caliber location in the future.
My rep was helpful and everything was done on time. I am very busy right now with my career and having this repair done right was a great relief.
Paint looked runny and grill looked like someone was hitting little tiny rocks with it hood had some kinda paint crack or metal crack in it
Great job to Ashley and Rosa
Absolutly happy!! Loved that car was cleaned also ????
Excellent service! The speed of getting the repairs completed was amazing! Chris communicated with me and kept me informed throughout the entire repair process which was much appreciated---great customer service!
Thank you for your friendly service and great work! Arkinus.
The service was outstanding. I never met the guys who did the job, but the people up front are great!
Very pleased with business and all the updates I received from Chris. My vehicle was ready before date promised hope I never have an accident again but if I do I will definitely bring it here and also recommend it to anyone again thanks job well done
I was delighted to get messages daily telling me about the progress on my car. Rosa Gallegos was extremely professional and helpful, as was your receptionist, Valerie (?). Thank you!
Everybody was very helpful and very professional in the handling of my truck. Thanks. Well done
All of the staff members are very nice. My one comment is that I did not receive any calls to update me on the status of the work, I always had to call. But the actual work on the car was fantastic. Thank you.
CHRIS LOYA AND THE STAFF AT CALIBER COLLISON WERE GREAT I AM EXTREMELY HAPPY WITH THE FAST SERVICE AND HOW THE WORK CAME OUT. I WILL DEFINETLY REFER FAMILY AND FRIENDS TO CALIBER IF THEY HAVE ISSUES THANK YOU THANK YOU FOR THE GREAT SERVICE
The staff went out of its way to ensure the vehicle and myself were taken care of. They also kept me informed throughout the entire process.
Thanks for everything everyone was very kind. Makes a difference.
Quick and friendly service
They did a great job and had my car fixed in a timely manner... great job!
We think this is the very best company that we
have ever dealt with for an auto/truck repair!!
Every employee we had dealings with was more than polite and pleasant to us. We still cannot believe they took the time to deliver our truck back to us!! My husband has been in the hospital and ill, so they accomodated us with delivery!! What a great company! We just
cannot say enough how happy we are with your company and appreciate you all so much!! Well done team!!! Thanks again!!
Fernie is one of the best customer service reps I have ever dealt with in any field. He is a keeper. Thanks for the great work and customer service!
as promised I was kept up to date on the dates that I was told without exception
Fernando Ortega went beyond his duties to deliver my car before the promise date. He worked on his day off to deliver my car. The service provided by him was outstanding and rarely seen on automotive shops. Great job!
you made me feel like We were your only customer.... great service