Casten has always been very professional in how they treat me, extremely fair in your pricing, and great with your customer service. I would recommend you to everyone who needs repair work.
The service was great. I was kept informed about the status of work and the front office assisted me with rental information and coordination. I’ll definitely use them again in the future.
I was very impressed with the level of service from your team. You addressed all my questions right up front (including the ones I didn't know I had) and communicated with me regularly through out the process. Very much appreciated the loaner car too! Best of all was getting the car back 2 days earlier than expected. I've already recommended you to a friend. Steve in LZ
Great customer service! Ruth and Matt are the best. Love the dog. Great work done on my car and love the goodie bag! Made my scary experience feel a lot better. Thanks everyone!
Casten has always done a good job on my cars.
The staff was very friendly, completed the job **** day earlier, did a great job!
The entire process was a breeze and you made it very easy and zero stress. Huge thanks to Eric too.
I really appreciate that Casten was able and willing to find the most affordable way to acquire parts for my older vehicle (2005), avoiding the need for the insurance company to total my perfectly drivable car.
They were also very kind along the way, the car was cleaner than how I left it, and I also appreciate the pleasant holiday gift left in my car when the work was complete.
Very. Cordial customer service and repair was executed in a timely manner
Thank you for the courtesy and efficiency for getting. My vehicle complete in a timely fashion and setting up a rental vehicle for myself
Color does not match and poor quality paint on hood- right side upper corner towards windshield does not have enough paint coverage. Front top face panel all scratched up, was not there before. Buffer swirl scratches on paint quarter panels - disappointed much
The attention to detail and outstanding work gives me confidence and pride in my car once again. It was 6 months and one day old when hit. I would recommend your work and shop to anybody in need of such service. Thanks again. Keeping me advised of progress was very reassuring and appreciated.
The car looks great and I have not seen any problems as of yet. I never worry because they have the best employees if i would have any issues. Great place to go very easy and they help with car rental etc.
Bumper looks great. Extreamly grateful for you getting it done quickly, and for the loaner car. The candy bag on the seat was a nice touch, my kids loved the candy.
The team at Casten Auto Body in Lake Zurich is professional, friendly, accommodating, and educate customers like myself on the work to be done. Their communication is consistent and clear. I knew exactly what to expect. All this is what customers should expect from a service provider. What makes Casten exceptional is that they care about their work and their customers and it shows. They advised me on safety when our family van was still drivable after an accident, while they had my car, they notice a gasoline odor from a spill and cleaned it, when we pick up, they were flexible and accommodating and helped me return the rental. Thank you !
The car looks fantastic, and bringing it to you guys was a great choice. I did notice one problem... my driver's side mirror doesn't work. Maybe it wasn't plugged back in, idk. I talked to Ruth, and she said I could bring it back and get it looked at. It's just a minor detail- you guys did 5 star work. Thanks
great job, as usual. thank you
We have used Casten a lot. We wouldn't go anywhere else.
Outstanding customer service and repair. Will highly recommend