Two fiollow ups that I am disappointed with:
****) there is a pink number painted on the left rear bumper that should have been cleaned off when the car was washed.
2) a rear sensor warning light comes on when the car is started. Thus never happened before.
Seems that both of these are easy to have been noticed by someone before the car was picked up. Please call to discuss these two missed points.
The work was done well however a dial on my gauges was broken off that was not broken when brought in there. There was a piece of a wallow talkie or radio in my backseat along with a brown paper bag. The contents in my trunk I had organized in a box. The box was turned upside and the contents scattered all over the trunk and not put back. The work I am satisfied with but it felt that my car wasn't treated with any respect.
top notch customer service !
I was very satisfied with the work that the Serramonte Ford auto body shop did on my car. They were very helpful and knowledgeable about my cars issue. The team was quick with the repairs and very effective in fixing the problem.
Very fast and friendly service.
We were kept up to date on the repairs and they were done in a very timely manner. Great service, knowledgeable people, very courteous
Very professional, good communication, fast turnaround. Thank you.
Good communication throughout, delivered vehicle and completed service as promised, very satisfied overall
Im so happy and very satisfied
Thank You so much Serramonte Ford
It fees like a have a brand new car again
KEEP UP THE GOOD WORK
PATRICIA PONCE GOOD JOB
Attention to detail, customer oriented, and super timely!
Although I have only had the car back for a day, it remains to be seen if the repairs stand the test of time. That being said, I have every read to believe they will. The car looks beautiful! ALL the staff members we courteous, friendly and completely delivered on time, price and service. I bought the car new in 2011from Serramonte Ford, it has never had any kind of service anywhere but Serramonte Ford and when it comes time to get a new car, it will be at Serramonte Ford. Thank you for the opportunity to comment.
We are satisfied with Mike' service to us. He knows how to deal with the customer.Very polite and nice. Person. Job well done. Thank you Mike for your very good service.
The entire process was extremely efficient, and the repair work done on my vehicle was flawless. The person who did the estimate, I believe her name is Patrisia Cervantes, was very knowledgeable and precise. I was given a date on which to bring my Explorer in for repairs, and a date when the work would be completed, and everything went very smoothly. I hope I don't need collision repair, but if I do, it will be at Serramonte Ford. Thank you for a job extremely well done.
Always being e-mail with the progress which was great
The overall damage on the car was fixed but there was a smug of paint left on the rear bumper which is noticeable and could of been avoided. the initial damage was fixed but it just lead to another paint correction problem on the car.
I was very "Impressed", @ the quick turn-around-time that my auto was returned to me.
Thank you so much, Mike, Patty, & Anton @ Serramonte Ford Auto Body shop.
Body work done was good but I picked my car up and I couldn't believe how dirty it was! The outside was dirty when I dropped it off so I can understand that but the inside was was so dusty when i picked it up. It was like they opened all the doors and just sprayed the inside with dust? Really disgusting and disappointing. But I was in a rush so I had to leave. Later in the day I had to pay someone 60 to clean. This is bad business and unacceptable.
THE CUSTOMER SERVICE WAS EXCELLENT.
FLEET SERVICE IS VERY GOOD COMMUNICATING THE DETAILS ABOUT THE REPAIR . THANK YOU
The workers shown compassion and concern. They finished the work in a very timely matter. They kept in contact with you while was doing the work and letting me know they were working as hard and rapidly to finished the job. I would recommend Serreamonte Ford Repair/body shop to all I know need work done!
I have been recommending your body since i had my car repaired in 2011...This time it's better! You have an excellent person in Mike..best in customer service. He made sure the repair is done perfectly as expected.i couldnt ask for more. You will surely be recommended to my friends. Thanks for a job well done!
Very happy with the quality of the repair. Very disappointed with the communication between the repair shop and me. Took forever to schedule an appointment and I wasn't contacted when the time to complete the repair was estimated to have changed dramatically.
IT WOULD BE HELPFUL IF THE SERRAMONTE FORD AUTO BODY SHOP WAS OPEN ON SATURDAY FOR PROVIDING ESTIMATES AND DROPPING OFF AND PICKING UP MY AUTO.I LIVE AND WORK IN SAN FRANCISCO,AND SATURDAY IS A BETTER DAY FOR ME TO OBTAIN AN ESTIMATE AND DROP OFF AND PICKUP MY AUTO.
Super friendly extremely helpful and 5star service *****
Repaired quickly. Very helpful explaining what needed to be repaired
And how to deal with the insurance.
Excellent service. I will recommend family and friends to go to Serramonte Ford for service.
Thank you I appreciate my car job done.
Mike and all the staff at Serramonte Body shop were fantastic. Cannot even say the car had work done. The follow up and update was amazing.
Most was good, but they finished the repair on my car at 2pm last Friday, and then I could only pick it up until 5:30pm or wait until Monday. Then, the rest of SerraMonte Ford was open most of the weekend, yet no one could help me get my car in the entire organization since the body shop was closed. Seems to me that this could be a more seamless process.
My lense on my reflector was never replaced it has scuff marks on it I thought it was to be replaced
But after all, the work that was done I am satisfied exept for my reflector issue since the car is brand new I would have expected it to be fixed
Excellent care. Great communication. Work on the damage is well done. Mike was the best! Thanks!
One of the best dealers and repair shops in the Bay Area and I know because I have been a customer for a long time. Congratulation to SERRAMONTE FORD!
SIGNED: DR. Margie B
We waited too long before they start repairing the car and they didn't clean the car after it was repaired. Orherwise it's OK
I appreciated the daily e-mail updates.
very satisfied. everyone was very nice and they did a great job.
Satisfied for the second time.????
Besides the insurance problem that delayed the work, I was satisfied with the work and communication with me to keep me in the loop.
Great job by all - Mike & Patti are the best!!!
Thank you for finishing the repairs so much earlier than expected! I really appreciate it.
When I finally called onThursday, August 25, 2016, at about ****:20pm, the phone rang several times and then rolled over to a answering machine. Called back about ****:40pm and finally was told my vehicle was ready. When I got to the body shop office, there was nobody at the front desk to greet me but a gentleman finally helped me. In the process of checking out, I asked when the vehicle was ready and was told several days ago and that a phone call was made to me. I said there was never a phone call or message left on my phone numbers that they had. This is totally unacceptable business practice. I had given them two phone numbers and both are capable of taking a message.
All staff members were friendly and they kept me apprised throughout the entire process.
Job done well by all!
Work was done rapidly and they did a good job, but missed some damage which was one of the things needed to be fixed. Did noticed a scrape on the front bumper as well. Rather than go through the hassle I cover it with some touch up paint and will get it buffed else where. Overall okay work.
Big thank you to Mike Greenblat. Great customer service!! :-)
Everything went very well. My car was completed n time. Everybody who helped me was great> Thanks for a job well done.
I wish I was told that. It would take only **** day for repair. Originally I was told it would take 2days. I rented a car i didn't need.
Your courtesy and kindness is much appreciated. My car looks wonderful!
I like that the repair people kept in touch with me and gave me updates. And, they finished before the estimated deadline! Yay!
Very satisfied. Thank you for fixing my car.
Great job and my car was ready earlier than expected
We love Ford and they've always done fantastic work
when my car was there so when my son was recently
in a car accident the first place I thought to bring it to
We recently just purchased the truck so when he he
was hit I felt awful.
He was worried that the truck wouldn't look the same
or as good as it did.
We picked it up today and we have a beautiful, brand
new truck! He is so ecstatic at the workmanship.
Thank you so much for taking care of us!
This is why we keep coming back!
I've needed to bring vehicles to the Serramonte Body Shop several times over the years. They always perform a highly professional, quality job. Very satisfied!
I like the updating email or text to let me know how the job was going. Good customer service from the moment I walk in. I definitely will recommend serramonte ford body shop.
The repair staff was professional and nice and I loved the updates via text message. We have always taken our fords to Serramonte and then last summer we moved to the east bay. We took my flex to the walnut creek ford because it is closer to our house. They had my car for 2 weeks for a minor dash board repair and oil change and then I got it back and it broke down on the freeway. After having it towed to Serramonte you tightened a loose part and it has worked wonderfully. We will never go any where but Serramonte ford. The service is amazing.
Thank you for the clear explanations and the follow-up calls. It gave me peace of mind that my car is in safe hands.
The service is excellent! Thanks!
Fast and professional, thank you.
Serramonte Ford Body shop, had given me the best and most quality service I have ever had! Usually with serramonte ford, the dealership gives me a hard time with warranty, even till this day. But when it comes to their body shop, they know customer service. Mike at Serramonte body shop knows how to guarantee a customer quality work and I will for sure be back there if situation seems to be necessary.
They did a great job on our truck with the paint job and repair. The staff in the office Mike, etc where great, very informative. Thank you to all!
Great customer service and such friendly staff.....
Great customer service very happy my car looks great
Great personality and installation.
Great job!!! Very happy that it was ready way before you guys had originally told me
Amazing service that I've experienced in a while. Fast appointment scheduling with fast service. I was expecting my car to take longer on repairs but I thought wrong. Car was done in 2 days which was great. The staff was friendly and answered any questions I had. Overall a great experience and recommending everyone I know to the his facility!!
Serramonte Ford service was super excellent.Thank you very much.*****
Michael was very helpful. He assured me that my concern for color matching in paint would not be a problem - or it would be redone. I am very happy with my experience!
I can recommend to my family and friends. OUTSTANDING WORK!
You guys did a fantastic job. You exceeded the service expectation. You're super easy to work with and I would refer anyone to you.
Good job of keeping us updated while car in the shop. Everybody we talked to both in person and on the phone was very friendly and efficient.
Thank you for a great job on repairing my truck. It was done completely to my satisfaction. My truck looks beautiful again.
Could not have been better
The Ryan's are repeat customers so that says a lot. We hope we don't have to return but, it is great in the knowledge that we know we can return to have work performed on our cars and that that work is performed to 100+ per cent to our satisfaction
Thanks for a terrific job superbly done on my 2008 Bullitt Mustang, Keep up the Excellent work ~ Donna Ryan
best service ever there was so kind my car is as if it's brand new
Is good service excelling work
Mike was gracious, accommodating, and went the extra mile to be sure my Ford Edge was repaired quickly, and with literally zero hassle or complications. I wish every car service could be this smooth and painless. Thanks, Mike! You are a 10!
Paty was great-- very professional
Thank your team did a outstanding job for my car. I'm completely satisfied.
I salute your team! I give them a rating of EXCELLENT for the services done. From the time that i got a call from them to schedule the body repair, everything went on smoothly. I would say everything was properly coordinated. The rent-a-car service was informed already, even before the estimate was done. We didn't even notice that we had to wait. Everybody was nice. Congratulations for the Excellent customer service!
They provided updates of progress which was greatly appreciated
The updates, getting the truck prior to the scheduled date, and completing the truck within the estimate are well appreciated.
Easy, so easy. AND the car came back clean and smelling like new!
Not only was the job well done, it was completed 8 days early! Thanks.
Excellent in keeping client inform of the status of the vehicle. Return Vehicle looking brand new.
Your body shop has always given us fantastic service. Also your Fleet repair service advisor Anton is another example of superb customer service. You have a great team combination with these two groups!
Patty was delightful, helpful and professional.
thanks so much for repairing our Toyota Matrix. I was completely satisfied with the service from the time u walked in to the finishing of my vehicle. Your front office was very customer oriented and I am pleased that you and enterprise car rental worked great as a pair to coordinate the accommodations for a rental. Thank you for everything
Thanks for the fine job you guys have done my car look nice and smoot again ???? . Thanks again ????????????????
Mike was very nice and helpful, I will go back to them for other car repair needs.
Great work, it looks better than when I bought the car 4 months ago.
Vehicle Make : Volkswagen
Very fast! Thank you!
It was a very good job indeed. And I am very happy for yours. Well done! Thank you. Have a nice day????
Amazing quick service! Pat was awesome! She helped me the whole way. The service itself was quick and came out great.
Very good, and quick job. Thanks.
You are so fortunate to have such a Mr. Greenblat! What great customer service skills! His experience made all the difference in handling am insurance issue upon picking up my vehicle.
The service manager further exceeded my expectations!
Mike G. was very pleasant t work with.
You guys did a excellent job, and provided very good service, thank you
Thank you so much for the speedy repair and the awesome service I always receive
Thank you for excellent service
My car was fixed **** day ahead of schedule! Thank you!
They are quick and helpful to answer questions we had pertaining to the body repairs of our car.
The car was repaired to appear as though nothing had ever happened and drove nicely, even though a rear wheel had been hit. Color-March was perfect. Thanks for a great job done quickly.
Got the car on time before thanksgiving,
Thank you for repairing my Lexus car. I'm very satisfied. Your team did a great job.
Thank you so much for a job well done!
I am returning it to get it fix properly.
You have done an excellent job., I will recommend your name to my friends and colleagues.
The body work done on my car is perfect, I'm really happy with it. It was done way sooner than I expected, and Mike was very helpful and great to work with. Overall, I'm very happy I chose to get my car done at Serramonte Ford.
Car ready as promised, friendly accommodating staff. All was great
Thanks for the job well done!
The repair is not 100% good there's still gap in between. Not the same as the other side of the bumper
Job was completed in less than 3 hrs! Your staff was very kind, knowledgable and efficient :-)
Thanks for replacing our new bumper.
The fog light is not working and the windshield washer! Can you please fix this asap. Thank you
thanks for a job well done on my mercedes suv !
Resurreccion Anacleto - Velasco
650 -255- 3354
Vehicle Make : Volkswagen
Great staff, great experience, great work
Excellent service, thanks.
Jose Garcia provided excellent customer service from the time I met him when I got an estimate, his follow up calls and picking up my car.
Yes I was happy to see fixed right but when I got home I checked it I felt a tiny debt was not smooth maybe I should not worry about now
Absolutely, great service from everyone.
Above and beyond the best service and communications I cannot thank all of you enough Jose Garcia and Christina were wonderful in a stressful situation you have a fine team and I thank you so much Nancy
Everybody at Serramonte Ford's body shop was totally courteous and professional. The work to be done was explained clearly. Nobody tried to charge me for anything extra, that I did not request. The body work was A excellent. And, the best thing was that the work was finished earlier than I had expected. Thank you so much!
Sadly this is the my 2nd repair in a year. The entire team was great the whole way through both times. I love the email updates telling me where it is in the process. It appeases some anxiety. Thanks
They are really very nice and professional they help me lot when i see my suv i coudnt not believe it it just like brand new it is worth recomding it thank you guys
Mike & Jose were both nice and professionals. They are knowledgeable on the service rendered. They always keeping you informed on updates and status of job works. Appreciated even though my car is Toyota, Serramonte Ford Body Shop took care of my car during the days of stay. Great job... Thanks & God Bless...
I did not know what to expect as I had never been in any kind of accident before. Everyone was well organized, courteous and informative. Great service! My car looks brand new again!
Jose Garcia was just fantastic. He kept me informed and even helped along the process of retrieving information from the insurance company. I really appreciated his updates and he made sure to ask me if i had any questions. And my car looks wonderful, I couldn't be happier.
Thank you for doing a very fast and high quality job!
If I leave my truck at the service department with Carl are more recent in Micheal's hand I don't worry if it will be done properly I know it will be. I have had five FORD's and I always leave my vehicles at Serramonte Ford for what ever needs to be done with full confidence in all repairs. Happy Holiday 's from a satisfied customer.
We got excellent customer service from Jose. He understood our concerns with the paint defect issue from a previous repair and worked with the vendor to get it resolved with no fuss or stress on us. Not only that he also get the current repair done in a timely manner.
The car is overheating and showing the coolant level a very low. I am very dissatisfied and may have to bring the car back in. More time should have been spent making sure the car was right.
****) great job on my car.
2) Personnel very knowledgeable and accommodating.
3) I really liked the updates as my car was going through each stage
Everything is perfect.I'm going to tell about Ford repair experience all of my friends. Thank you FORD.
My car looks like brand new
excellent work would highly recommend
Poor customer service. The representative mike ( or whoever responsible to explain the work they did) is nowhere to be found to help answer some of my questions. The front desk person just immediately ask for my credit card, gave me the key back and pointed to me the car waiting outside. Nobody is ever available to give me info as to what kind of work they did to my car, materials they used etc... Just nothing. They only care for customers' money and business. I ended up inspecting my own car and figure out myself about their work. Definitely bad experience compared to other auto body shop that serviced my car in the past.
Fast and reliable repair service.
My 1990 Volvo's bumper and tail light fixture was damaged and replaced at Serramonte Ford's Auto repair shop. It looks and works AMAZINGLY well. You did an awesome job -- Thank you!!
I really liked the consistent email reminders/tracker of the progress of my car. It helped me plan my schedule ahead of time. I was in and out with my car without too much hassle on my part. Thank you to the Serramonte Ford team!
I have to bring it back tomorrow due to a notice coming from the passenger tire. The area that it was worked on.