Great customer service!!!
Very friendly and kept me informed and up to date on my repairs.
Excellent work snd friendly stsff
Customer service was fine. Its when you actually need something fixed, go figure. This isn't the first my car had to suffer from the hands of those mechanics. Of course it always take longer than the expected date then when i pick it up my door handle falls apart. How does something not even close to why i came in crunble in my hands cause i want to close my door? I don't know who was working on it but that was more than negligent, that was down right carelessness. Definitely won't be coming back after this, now i know for sure the mechanics aren't there to do their best work.
I dropped off with almost full tank of gas and picked up nearly empty.
The kept me informed and delivered my car ahead of schedule
Great customer service very nice pleasant environment courteous employees and a great working atmosphere kudos to miss Patty and her team!
I went to get an oil change and was told my radiator reservoir was missing
Vehicle Make : Volkswagen
Chris kept me up to date on the status of my repair and was helpful at pick up!
Everyone was very nice and helpful. My experience was great
Took to long to complete my car
Car looked better after the work was done than it did prior to the job. THANK YOU !!!
You did an amazing job with the repair. Your staff is very friendly and helpful. I would recommend you to anyone.
Thank you again for your professional service
My taillight needs to be moved and my bumper step up need to be moved tover
Excellent work with customer service skills to match. Good experience.
I was completely satisfied. My car looked great!!!!!
Great customer service...! Chris from the Hickory Hollow location did a great job communicating throughout the process. I never had to wonder what was going on. On top of that he went above and actually kept my car a few extra hours because he didn't like a sound coming from my wheel. He ordered the parts and finished the same day..!
The body work was great and the paint was a perfect match...!
Also... the entire staff at the Murfreesboro Rd location were great as well...
I will definitely use Service King for all my future repairs..!
GREAT customer service..
Lack of integrity / no weight to promises. Took 6 weeks for delegation of repair through insurance. Finally got a rental car less than 48 hours before completion of repair. Upon pickup my tire had a bolt in it and the repair guy had left for the day. Seems like you didn't want to pay for the rental and gave me an incomplete repair. I would never recommend or utilize this companies services unless it was the only place to go. THANKS FOR LEAVING ME COMLETELY IMMOBILE FOR OVER A MONTH...
I went to Antioch,Tn Service ???? King team. When i say communication goes alone way. The Spanish lady done a wonder job in explaining the process of car insurance painting of car rental car and payment. Thanks Service King for repairng my car..
Your customer service is amazing! Chris took care of me with a cheery and warm smile, was courteous and respectful. My car looks brand new, THANK YOU!
My car requires reworking. The areas that Sirvice King painted look like you blew chunks of plastic under rosin. Looks horrific And the contrast between the smooth glossy finish on the rest of the car and the bumpy rot under teflon look of ****/8 of the bumper the drive's side fender and door makes we wounded if it was painted in a dirty room.
Excellent job..appreciate keeping me updated on status of service.
I was pleased with the service and how they communicated about the progress of the repair.
Thank you for fixing my car so fast and making it beautiful again! You guys are the best. 10 stars
Amazing work and customer service. And don't ever let Patty go. She is also amazing.
Ben and the rest of the team were amazing to work with!! The car looks brand new. Thank you for your excellent service!!
They give good service and are very frindly
The whole team did an outstanding job, I love the job that was done to my truck, I will totally recommend the shop to anyone
Thank you very much for taking care of my Truck!
Be more accurate when telling customers their estimated completion date. We were told several different dates/times and had to reorganize our schedules for each of those days so that we could pick up our vehicle only to find out that it still wasn't ready. It seemed like things kept slipping through the cracks and seemed unprofessional. We just got our vehicle back and it's fantastic. Everything is fixed and works perfectly.
My car door is now beeping with a door open alert.. after my doors were replaced. Service king had my car more than a month and this was not checked after repair . Now I was asked by an angent when I called to advise of the issue ... to bring the car in and possibly wait or leave my car for repairs AGAIN. None of which is acceptable.
My schedule is very tight .
I should note I'm sure this will be taken care of ... however I'm very frustrated because I have to be put out to get the car there and make arrangements . Not good cudtomer service at all . If I heard the beep right away after driving from shop I'm sure s tech would have if they tested it .
From start to finish, excellent service and great repair work!
I never had service done with you all. I told that to Ed, the guy that called me earlier & now I'm getting texts for Hanna!!! My name isn't Hanna & I do not own a Ford!!
Repair work looked great!
They were so gracious. It was customer service at its best!!
Brian was superb in leading the process of repairing my truck.
Best body shop I know of. Everybody I met was extremely nice and knowledgeable. I could not imagine getting any better service or repairs. I just recommended them to my Daughter who needs some body work on her new Ford Explorer.
The service was excellent and Brian **** went above and beyond to ensure I was safely in a rental vehicle when my hood latch would not close unexpectedly. Thank you all for your hard work and wonderful customer service!
My Xterra looks awesome! Thank you everyone for being so helpful!
Excellent, friendly service.
I enjoyed the speed that they were able to put in getting my car back on the road
So far everything looks good. It was a pretty simple process.
I appreciate how Service King contacted me immediately regarding my car appointment and regular status update. My car was given back to me in like new condition two days ahead of schedule. Thanks for a job well done.
Thank you for the clear communication and frequent updates. It was a pleasure to have my car repaired by you! Thanks!
Brian **** was an excellent customer representative who made sure my car repairs were done in a timely manner. My car looks great and I will gladly recommend your company to co-workers, friends and family as the need arises.
Brian is my hero! He kept me informed, took care of my extra days rental, and delivered a beautifully repaired car.
My front driver seat has a few spots on it that are difficult to remove. And I have a hard time getting the trunk to completely latch closed.
All was done quickly and in order. Rate a 10, A+, or any other superlative you choose!
I had asked the representative to look at my brakes and no note was made of it.
Nice people and nice work. This is my second time using them and I will continue if necessary.
Kept me updated with every step on the repair.
I have never experienced better customer service.. Anywhere. I received continual updates throughout the process. Service King completely took car of me and my car. I got my car back not only fixed, but also cleaner than when I dropped it off. I would recommend this business to anyone in the Nashville area alone - not just Antioch.
Service King matched the paint perfectly. I was very satisfied, to say the least!
Completed in a timely manner and also kept me aware of the status throughout the time
The customer service was excellent. The text updates and pics of the repair in process was greatly appreciated. Keep up the good work.
Excellent service! Joseph kept me well informed of the process!
Great job! Kept updated on the whole process!
Efficient, expedient, professional and courteous.
Vehicle Make : Volkswagen
Joe was responsive and pleasant to work with, great experience overall, thanks :)
Service King kept us updated on the repair
status of our car every step of the way, with emails, texts and phone calls. Our service liaison, Joe, was both informative and easy to work with on answering our questions about the process and parts necessary to repair our vehicle. Our completion date was even a day earlier than projected and the vehicle looked great and ran beautifully. Joe made this entire process worry-free and I cannot thank him and his team enough for their dedication to a job well done!
Thank you Service King!
Joe was great. He kept me up to date on how everything was going, was upfront about everything that needed to be done and all-in-all made sure that everything was seamless. Big thanks to him for going above and beyond to make my life easy.
Excellent work. I especially appreciated the frequent updates by text.
I really appreciate the service i recieved from Service King...
Everything was good, Dennis was wonderful
From the service agent to the work performed the experience was great. Friendly curious service and great repair work. I am very satisfied. Thank you sincerely Cheryl L
I did not feel I was kept up to date with my repairs and/or it took way too long for them to be finished. When I did get my car back, it was beautiful.
There were oily black smudge marks on our trunk and scratches when we came to pick it up that wasn't there when we dropped it off. And we were delayed in receiving our car back several times. You all need to clean your all smears off cars before telling someone to come pick it up is my suggestion. But you all won't be getting our business back due to your man not apologizing for your lack of the marks. He lied and said y'all didn't do it. Ha!
The efforts of the staff at Service King were great. Unfortunately, due to the lack of support from the insurance company, Service King had my car for over a month. The rep I was working with (Joe) did a great job of keeping me informed of any new issues or delays came up.
You guys have always done a Outstanding job being that my car gas been in your shop two times this year
Very very good Brian **** gave excellent service and the carping beautiful!!
Dennis handled my claim very well
Excellent work! Timely, expedient, professional services. A pleasure to work with Mr ****, curteous,pleasant young man. Enjoyed the updates. If I needed to, I would use this Service King again.
took way to long, 4-11 to 5-18, had to call for every up date, asked for a wheel slinement check, did not get, hope car drives stright.
Really I'm 95% satisfied with the overall experience. The only issue I have is that the car wasn't ready when initially promised and there was no communication to update me on the status.
The king service was very great and also everyone that work there they was very nice to me with all the texts and phone calls letting me know about my car from when they started on it until they got done with it i was suppose to get it back on May 19,2016 but they really worked hard to give it back to me on May the 17,2016 great job guys i give a 100 to y'all
Paint has bubbles in it and spider webbing. Overspray and bumper still is broke. Other parts of front end were not repaired. I was told i was getting a new bumper but they tried to repair the damaged one. Scratches around driver side key hole. Mumper is not alighned with the rest of the car. I am not satisfied at all. The staff was very nice but doesnt make up for a bad job. Oh yea the right blinker now stays lite when you turn it on and doesnt blink. Did not do this before.
My rep kept me informed all along the way and was very helpful.
I am so happy and I am satisfied about my experience. I will pass the experience to my friends!! Thank you!!!!!!
My mechanic did a wonderful job!
Vehicle Make : Volkswagen
QUALITY OF REPAIR WORK WAS GOOD, ON THE OTHER HAND OFFICE AND ADMINSTRATION WAS NOT.
You guys are awesome especially Brian. I really appreciated the text messages giving me updates on the progress of my car. Thanks a lot. Keep up the good work I will definitely recommend you guys !!!
I think that my doors could have been sanded better, before you painted it
It took too long to complete.
Very efficient and friendly service. Car looked great when picked up. Clean and on good repair.
Please don't ever leave me on hold for 30 minutes again!
Why didn't you do a good job? The Carpet in the driver side is still broken. The front plastic cover of the truck is all scratched,they need to put a new one.
Thank you for making our car beautiful again!
I was kept up to date via email and text, questions were answered promptly and the staff was always very friendly.
Bryan was extremely helpful and friendly. My car was ready in a week's time.
Great workmanship but terrible communication and customer service. Won't be back.
Thanks guys! I totally understand that shipping is sometimes an issue. I appreciate all of your help and hard work!
The car was much cleaner when I picked it up than when I dropped it off. Looks brand new. Super happy
Joe was absolutely amazing! I would come back solely because of him! He was completely honest and had the client's best interest in mind! He caught something on my paperwork from the adjuster and then also warned me about the rental company trying to sell insurance I didn't need. Joe's customer service went above and beyond, and there aren't enough words to express my gratitude!
Dennis was great. Second time having him and he's always great and thorough. Car wasn't ready for pickup when they said it was. Needed some cleaning or something which made us have to wait longer for my car, but other than that, the experience was great! Thanks!
I really never expected such great response and such a feeling of knowing my car was in such good, experienced hands! Every thing I asked a question it was answered promptly. Joe Holmes was great and seemed to care that the car was completed to the best and in amazing time! Thank you all for making a hard situation a time to be so thankful! Catherine W
Pretty good. The repair is awesome. It look like brand new.
My car looked brand new again!!
Thank you so much for your great hard work she looks beautiful as the day I pulled her off of the showroom floor
Thank you so much! It was done in a timely manner and my expectations were met.
Thank you Perry and Misty awesome customer service!
Joe was great. Great job in timely manner.
I need to return for them to turn on backing up device, otherwise great service.
Job well done,thank you for washing and cleaning the inside, exceeds my expectations
The repair was completed on time
and they had my rental car picked
up so I didn't have time
The car has NOT been repaired yet.
I stopped getting updates after it was learned that it would take several weeks to get a needed part.
Denise and perry are amazing . They took great care of me ????
A shabby job was done, so much so that I could not close the tailgate of my truck. Must now drive with the tailgate down! I was treated well but that cannot take the place of shabby workmanship. My recommendation concerning Service King will be "Stay away as far as you can!"
Make sure to be calling the correct phone number when texting updates ,cause when you don't people wonder what is going on.
I was VERY impressed with my service- it was absolutely the best I have had. Your team was friendly and helpful. They even brought me home when i dropped off my car and arranged for it to get back to me when i returned from vacation. Joe and Clint were pleasant and responsive. I will definitely come back if I ever need a repair and will send an email to my office to recommend you as well.
Excellent work and speedy service. Will use again in the future.
My car looks great. I was pleases with the frequent updates
Very awesome job on our Odyssey! Also, we enjoyed the timely service and being kept up to date with the process. I would highly recommend your company! Very professional. Happy Holidays!
Derico & Katea Watson
Grill not centered. Set off to left an inch. Cracked and damaged emblem reused off of old grill.
Awesome Service. Excellent communication. Car looks brand new. Thanks
My car was repaired very quickly. I was updated daily with the status of my repair. After my repair they even washed my car, VERY well. Also when arriving initially, they took care of me very quickly, didn't even take 30 mins.
Everyone was nice and accommodating. Andrea kept me in the loop about my car and the service. Everyone that I spoke with was nothing but a pleasure. Thank you, Service King, my car looks amazing.
Everything went great. Dennis and his team was amazing
The car looks like it did when I bought it
Vehicle Make : Volkswagen
Andrea was very profertional and very friendly and very good customer service rep., will rate her excellent.
They repaired my car quickly and it looks like new. Andrea was absolutely wonderful about keeping me updated about the status of the repair.
Very satisfied, the detailing on my car was a very welcome surprise!
I appreciate being updated and the staff was professional and friendly. Thank you
Great team of professionals at Service King. I was regularly updated on the progress as the car was bring worked on. The work itself was flawless.
I enjoyed the updates about my car. Thank you so much. Everyone was very nice
Great service, polite, on time
service king Collison job looks better than nissan on Thompson Lane.Better Workman shipped. Service King Collison is A
Car looked awesome. Great job!
Everything went well, on time and as planned.
The whole process was incredibly slow. I was disappointed in the length of time it took to repair my vehicle. Also, my door isn't completely fixed. So all in all, rather disappointing experience.
Andrea was great!! She kept me informed throughout the entire process. Work performed on my vehicle was first class!
Prompt service. Completed repairs before the expected date.
Service King had very prompt service. They were friendly, and answered all my questions. Overall I had a pleasant experience!
Everyone was nice, helpful and communicated well.
Awesome! I was updated on progress, and my car looked great, glad it was fixed and handled with care, I will be back and give referrals!!Thank you
Andrea kept me abreast of the whole process. Your team is awesome.
Andrea provided an excellent customer service experience for me. She is the ultimate professional.
Excellent job, they kept me updated about what was happening and answered all of my questions
I was kept up to date on the progress and the car looked great.
Very professional highest perfection of work I have ever experienced thanks so very much for a job well done Linda H
You guys are great! I love the text updates and Joe Holmes did a great job! Thanks! I will recommend you guys to any one in need of repairs!
Although it was good service there was minor paint blemishes when I did my second walk around after I picked my car up from Service King. It may have been by accident when putting the bumper on. Other than that Dennis from Antioch was great.
I thought everything was great. I loved the fact that I was kept in the loop about the progress.
The experience was awesome from the moment I contacted them. They are very organized and professional.
it was the smoothest experience I ever had with transactions of this nature. although it was only one experience I've had with with the service king, I get the feeling that it was routine practice. you will be suggested to my friends.
Andrea helped us beginning to end with the kind
of professional guidance that seems to be rare these days. She was clear, thorough and upfront every step of the way and we encountered no surprises. We will absolutely recommend Service King in the future.
Everyone was efficient at their jobs and took care of you and really made you feel wanted and that they really cared about serving you I would recommend Service King to anyone who needed body work on their car.
Customer service is superb!!!
Happy with service and quality of work done.
The Service King in Antioch, TN., was wonderful. They delivered our Jeep to us on time and on budget. They kept us informed on the progress of the car, and even washed it! The car looks great. And our service adviser, Andrea, was excellent. I will highly recommend Service King to friends and family.
Dennis did a great job with helping out on my case.
Thanks..y'all did a great job.. an I love how Andrea kept me updated and can answer all my questions that I had to ask..good customer service as well.. Thank You service king your the best..
I receive good service from service king
Dennis was extremely helpful and professional. He made my experience very pleasant.
Car looks great, thank you.
The whole experience from start to finish was great and the work performed on my car was outstanding. Thank you for the great experience.
Dennis was great to work with
Vehicle Make : Mitsubishi
Everything was great, big thanks to joe and Pete
Very easy process. All the employees were professional and very polite.
If needed again, I would use this care provider.
I am very satisfied wirh Service King Mr. JOE was very friendly and professional he kept me informed all the time regarding the status of the vehicle. The only disatisfaction I have was the rental Hertz they were supposed to pick me up and never did. Mr Joe had to ask soneone from service King to give me a ride to Hertz..
It took two weeks for repairs and for the first week the secondary phone number was the one they were texting updates to. However, we never received the texts and the primary number should have been the contact number
The staff was great. However, my issue is with the service department. My "new" bumper had scratches on it. And, I did make the service manager aware of it. I also noticed scratches on the outside passenger door handle, hand prints in the interior ceilings and passenger sunvisor. By my car being black in color I felt it should have been handled more delicately, as scratches are very noticeable on black cars. My ceilings and visors are tan. And, I'm not sure why anyone would be touching the interior without clean hands or gloves. The knob used to change gears was scratched as well. Dealing with a loss is horrific. But, to have your vehicle return to you worse off than you left it is a pain.
I appreciated the updates that Andrea sent me. She is very effecient and personable. I will recommend this company to all my friends.
Kept me informed and very friendly