Auto Craft, Inc. - Eugene

Wished I hadn’t been promised to have car back by a certain date and then actually get it 2 weeks later. Otherwise ok

THANKS for going the extra mile.

My Chevy Cruze looks great again after I was rear ended. Work was completed more quickly than I expected and I truly appreciated the email updates on how work was progressing. Folks I dealt were uniformly polite and pleasant. So glad to have my car back.

I would choose you again. Excellent work.

Very professional and nice. Work on our car was great.

Thanks for the easy scheduling and service.

Chris was great. The estimate was quick. Scheduling the repair was easy. The repair updates were perfect. The repair was done on time. The body work repair was excellent. The bonus was the interior detail cleaning. I give the whole experience and repair a 10.

Superb service!

Thanks for the work done on my truck my experience was pleasant and everyone I encountered seemed nice and respectful. I chose this company over 5 others that the insurer offered after their client hit me, although AutoCraft was the last on the list you exceeded my expectations. Thank you

Everyone was So helpful. They are True Professional. Even had my car done on time and even sooner. Really Great. My car was just like brand new. They even walked me through the whole insurance information and I will Recommend them to Everyone

My tires were not balanced. I had les Schwab do that. The front of my truck is crooked and uneven. There is moisture in the new front light yall put in. The guy argued with me that my passenger door needed to be corrected. Tried to say the pins were going out. Also i now have a grinding rubbing noise coming from the passenger side front. Very unhappy with his comments about mainly working with foreign cars not american, and only being a body shop not a mechanic, and will fix it if he gets paid. Very very unhappy!

Great job.

I've always believed the heart of everything lies in the foundation of your presentation and AutoCraft prison in them self as very professional and caring super positive staff the only thing I can say that hindered the experience was the rep from Enterprise she was driving off even before I got my second foot out of the car LOL it's not a bad reflection on AutoCraft though super grateful and appreciative of all their work. Thank you sending you all an abundance of positive

Only shop to go to, friendly jovial and dead serious about doing the best job possible. Great job!

Very impressed overall. From the moment I entered your facility to get an estimate, to when I picked my truck up. Top Notch customer service. Detailing my rig after the repair was a super nice touch! I also appreciate the periodic communications letting me know the status of my repair

Great Job guys!

Great job! Great people there! Very satisfied.

GREAT WORK

Auto craft did great they were very friendly and fast with repairs!!!

When I left my car to be repaired including all insurance information; even a claim number. They discovered a rather enlongated deep seated scratch just under the passenger side mirror which they were replacing. Dana asked me if I'd like to take care of that scratch while they were already working on a mirror installment; that the fender would cost me $154-174. So I said sure. When I went back to get my car, I was charged $670.28 for that fender replacement out of pocket expenses. I asked why it was included under the same claim no./ they didn't know?? I have full coverage and I had to pay for the entire job (parts and labor)..??? What the heck? It as covered and if they needed a separate claim they should have said do at that time. Nobody should have to pay out of pocket for damages that is covered with insurance! Who has $600++ just lying around? I sure don't!