Upon pick up I noticed the hood was not properly aligned, this was because a part was faulty and I now have to take more time out of my day and wait on a part and take my vehicle back. This was after the repairs themselves took almost a month. It should have been perfect. Also, I noticed scratches on plastic parts that surround my wheels which I could only guess were created by the tow straps on being placed on.
They were nice about trying to get the problem with the hood resolved but it is another hassle for me. Overall the customer service professionals were very nice and responsive.
My contact at Abra Brandon kept me updated about the progress and tried to accommodate to my needs with scheduling as much as he could. I was never out of the loop and I appreciate his excellent service.Thank you to Tasha and everyone else at the front desk for always answering any questions promptly.
I wasaw updated daily on cars progress. Staff was friendly and professional.
I really appreciated the detailed explanation of what need to happen and the cost drivers. This is the second good experience with ABRA.
Every one that talk to was very helpful and the text letting me know about my car was great.
Customer service was excellent as well as continuous updates on the progress of my repair
A job well done the service is excellent and the adjuster was kind.
Customer service was outstanding and I was always in the know of what was going on with the process of getting my car fixed. Thanks
Courteous and competent. Thoroughly satisfied.
Was very impressed with the service..Can't tell if the car was ever damaged. And really impressed and relieved when I saw a new tire in replace of the spare tire with an alignment done also...Very impressed and pleased..
I would use again.....I would recommend to a friend
The service was excellent. Kudos to a great team!
Great service and job well done
The repair to my truck was well done. It looked so good.
Hillary was amazing. Kept in regular contact about the progress and arranged for my car to be delivered and my rental to be returned.
The customer service was ritz carlton level throughout the entire process. Hillary, at the ross location was phenominal and did a great job keeping informed and up to date with the progression of my car. I placed my faith in her and she delivered. My car is beautiful as if my accident never happened. I would refer all day long. abra is top notch and is the best. Thank you for your dedication and hard work as your artistry is the best in the industry. I will only use abra.
The light is not working good like before.
I am very satisfied for the job well done thanks
The service at Abra was exceptional as always. I will continue to work with them and refer them to people in the future. Great customer service and great body work on my car. Thank you!
The color matches very well. Thank you for detailing my car as well. Excellent work!
Your associate, Hillary was awesome!!!. She kept me very informed on the progress of my car repairs. I was a little nervous because I had. 2017 Camry with less than 4500 miles involved in a collision. She was able to calm my concerns. My vehicle was repaired within 4 business days with exceptional repairs. I would recommend this business without hesitation to my friends and family for any auto repairs. Thank you for exceptional customer service!!!
Very friendly employees. You truly take care of the customer with contacting insurance companies, rental car company, having a case manager, and sending daily text updates. Very customer friendly and professional. Great work , too thank you
Hillary did a fantastic job of getting my vehicle in to be serviced and updating me during the process as to when it might be ready for pick up
Every one I dealt was very professional and courteous.
Hillary was very friendly and helpful. She communicated well and kept me abreast of the status.
Excellent work repairing my bumper. So far, the paint match is identical!
Abra staff was awesome! They were professional & extremely helpful with the whole experience. I will definitely be back if the need arises & will tell anyone that they are the place to go for auto body repairs. Thank you!
Hillary was wonderful and this is the 2nd time I needed your services. Both times, excellent experience!! Thanks Hillary, you rock!!!
Vehicle Make : Mini Cooper
My body worked looked amazing. Thanks so much.
Car repairs not complete when delivered. Assigned rep not knowledgeable with repairs needed on BMW.
Very professional, excellent teamwork
The service was delivered ahead of time and the quality was excellent. I am extremely satisfied with the end results. Thanks
Everyone involved was great (Mary and Stewart). Thanks!
Abra was very courteous from day 1.....They kept me informed every step of the way.....And they done a GREAT job on my Honda CR-V.....I would definitely recommend them.....THANKS
Clear communication is very important to me so I appreciated the text updates and the personal calls. This was a lengthy process but Hillary did a great job keeping me informed every step of the way. Abra has taken care of cars for our family before, and once again we can say "job well done!"
Your communication & customer service was top notch.
The team kept me informed every step of the way. The work was excellent.
Excellent work! Nice friendly staff! Very professional business!
Our total amount was different than quoted by $200, we received 0 communication in advance till today, when we picked up our car. The amount is also suspect as it was just shy of our $1,000 deductible.
Always a great & professional job
The entire staff was very professional and the job was absolutely amazing!!
All involved were very polite and I was informed frequently about the progress on my car. Also, work was completed quickly.
They are absolutely WONDERFUL. Would recommend to everyone
Everyone was very nice and professional thank you for your service. James J
I felt that I was being treated with couteously and was kept informed of the process from being through the end. I am very happy to have my car back beautiful.
Excellent caring service. Couldn't be happier.
You delivered more than you promised. Thanks.
My experience was greft from the time it took for the repair to customer service. I was more than satisfied with your whole staff. Thanks for a job well done!
Would recommend company to my friends.
I will use your shop for any future needs I have and have already told people about the truly STELLAR customer service I received. I was particularly impressed with a young lady named Hillary McCard. She was knowledgable , professional and very personable. Hillary is a jewel!!
Hillary and Mary were caring, cordial, and efficient. I already recommended you to the folks at Enterprise when I turned my rental in.
Would have been nice if parts were ordered before I brought the car in so I didn't waste a day without a car waiting on parts
Awesome job! This experience was much better than before. Great job!
Jason was awesome! He kept me informed every step of the way of my vehicle repair! My mustang looked brand new again!
It was a very quick turn around on my car repair.
Outstanding customer service! I was scheduled to go to Abra in Conyers GA. They couldn't fix my car until August 4. I took it in to Abra in Lilburn and the process was seemless from beginning to the end. The front staff provided me with a smile and excellent customer service! The repairs was quick and looks awesome. I love Abra in Lilburn.....
Their entire staff were friendly and courteous . I felt confident and knowing that my car was going to be fixed like new. Jason kept me informed also thanks Abra
Appreciated the professionalism and
caring attitude of the employees and management. It kind of makes you feel
Like you want to stop by every now ad then to say hello and see how every one id doing.???? My happy face!!!!
I would just like to say the communication that was received during the whole process was awesome and would definitely recommend this location to others
Everyone was very helpful from start to finish. Martin Nugent was an excellent advisor the whole way! My Jeep was finished early, it looked great, and the cost was exactly as expected. I will definitely recommend this Abra to friends and neighbors. Thanks!
Timely, kind and very professional!
While I have not had an opportunity to test the car on the road, I can say that this is one of the nicest cruise I have met in dealing with any kind of vehicle repair. I would highly recommend him to anyone who needs body service on the car.
This was the best body repair experience that I've ever had. I will definitely recommend this facility to anyone. I don't know if all locations are like this one, but everyone was great!!!!!
Price was good. Process was smooth. Work done fast. Great job.
The service was fast& quick 5 ????????????????
Customer service. My SUV was ready in 2 days.
Excellent customer service
I would recommend Abra to anyone. They have Great Customer Service.
Martin Nugent was very helpful and kept me updated on progress. Mary at the reception was exceptional.
Very good customer service
Everyone at this location was exceptional... From great ting me at the door to opening doors as I walked in... The people are not only friendly but pure pleasant individuals... Thank you so much you all are an awesome team!
I am a repeat customer and I have sent three friends to ABRA for their repair needs.
Far superior and much more professional than any other body shop we have worked with in the past. Would have liked to get in sooner for the estimate, but once we were in, they all did a great job. Car looks beautiful, staff was friendly and helpful. Liked the way you worked with USAA so closely. We will recommend ABRA to others!
Arbra Auto Body Shop is the best body shop I've had service with here in Ga. The service was absolutely awesome and kind. I would definitely recommend others for your service. I thank you for such a great job. Have a wonderful day!
Love Abra! Best customer service!
Jason was very informative and helpful through out service.
The work was planned and executed quickly and without a lot of worry. Thank you!
When I got my car back the interior smelled strongly of paint. There were paint splatters on the outside rearview window. There was also a dent and scratch on the front passenger side that was not there when I took the car in. The repair itself was done well.
Customer service was great. Everyone had a great spirit. They all went the extra mile.
The insurance company gave me over a dozen body shops to choose from. I checked Yelp for guidance and saw that your shops consistently got high customer ratings. I had to wait a few days for an appointment but I am glad I did. Very professional and courteous staff. Was given daily updates via text and telephone call. Workmanship on car is flawless. Front bumper work looks seamless cannot tell at all I was in an accident. I hope I will never need your services again but will highly recommend to family and friends.
Great customer service!!! No issues with any of my repairs and was completed in a timely manner. David called me daily and updated me on any work that had to be completed answered all my questions. I was worried about the paint matching but it's a 100% paint match. Praying I don't have any issues with my cars but if I do I will definitely choose abra again.
Tell the team they get the highest praise of a job well done. Thank you , thank you al so very much. I would recommend your services to all the people that I know. Great job.
I appreciate the updates and the quick service..
Prompt, helpful, courteous, well done
I am happy to choose Abra. Everything is good .thanks
Vehicle Make : Volkswagen
I appreciated the timely updates, the professionalism and excellent customer service, and the work appears to be well done.
Kind customer service
The entire experience was A1
Vehicle Make : Volkswagen
Staff is friendly and knowledgeable, they keep you up-to-date every step of the way and they do great work.
Thank You for your kindness and expertise.
Appreciated the daily updates by text and phone as to the progress of the repair.
Thats the first time i been in a body shop and my experience is great. They did a great job. I will definately go over there for next time and share my experiance with everybody.
Fast and professional job done
I was very pleased with the work that was done on my vehicle. I was treated with A1 hospitality. I would definitely refer others to this location and I would definitely use this company again! Thanks for the great service!
The experience was excellent, efficient, professional, and satisfying. I will recommend to friends. Thank you
Great customer service. I knew where they were at, at all time in process of my repair via text message or a quick call from the body shop.
Andrew was excellent at keeping me informed every day.
Andrew was very upfront and handled the repairs to my vehicle very well. He is truly customer focused. I appreciate the constant updates and notifications on the status of the vehicle.
Thank you for the repairs on the vehicle. You guys did a good job. Andrew did a great job keeping up to date on the progress of the car and I enjoyed talking to him.
My repair was quick and completely satisfactory.
Will definitely recommend your services to others and use again as needed.
Vehicle Make : Volkswagen
Very professional and friendly. I was very impressed
Very pleased with the communication about the job progress and very pleased with the work.
Much appreciation to David for the daily up-to-date phone calls and messages.
We received excellent service thank you very much
Vehicle Make : Volkswagen
You did a very fine job and I thank you.
Great job- thanks for cleaning the inside of my SUV- it was completely unexpected and greatly appreciated.
Thx guys. You were professional, efficient and kept me informed.
Excellent customer service. David kept me informed daily. Definitely will recommend the shop!!!
Everyone was amazing. They made the process smooth and painless. Both Mary at front and especially Patrick did an awesome job. Their communication and professionalism is great. I have 11 restaurants and know how critical quality service and attention to detail is and your company should be VERY proud to have these individuals in your organization. Job well done !!
all employees went above and beyond their job descriptions to make this a wonderful experience. this is my second time using Abra and if the need arises I will use them again
Very pleased with workmanship on vehical, and professionalism from Andrew. He kept me in the loop throughout The repairs.
I appreciated the personal phone calls to update me on the status of my repair daily. It's so nice to hear a human voice you can communicate with in a world that's becoming more and more automated. Thanks
Very good service and updates.will use in the future and recommend family and friends.
Dave was a great help in the process. Thanks for the great work.
Work completed in reasonable time. Very pleased with having the work completed and I did not have to rent a car for errands.
David was great and he keep me informed on the progress of the Kia
I had an excellent experience from my initial call inquiring about the length of time it would take for the repair, to the pick up. Once I dropped my vehicle off, I was kept informed by David as to where they were in the repair process. Keeping me informed was an excellent and noteworthy customer service function, which I appreciate.
Good job thanks for having my car done so fast
Very pleased with the professionalism & workmanship of ABRA.
Andrew very very professional I would tell everybody to see Andrew for service I wasn't going to use ABRA for service this time because of bad service the last time But Andrew made me feel Different about ABRA Glad I Stayed thanks Andrew for the outstanding professionalism you gave me thru out my Auto Repair (2008 Nissian Pathfinder _Dwight L
Picked up 12/30 after 30 days. 12/31 back in shop with loose radiator and smoke from engine compartment. Problem persists and I cannot drive car due to toxic oder in cabin and smoke pouring out of engine compartment after driving 2 miles. Many other issues. Poorly assembled and paint does not match. You're going to have to call me for details. Since shop not open due to holiday,
Concerns put In writing to Abra GA manager Scott Batts and my insurance company.
I was kept updated on how far along my car was. Had daily phone calls or texts. Very happy that my car was completed soon than I had originally thought.
Everything was easy for me.
Both of my rear reflectors were damaged during the accident, but they were not both replaced. And I wasn't notified that the left side wouldn't be replaced until I came to pick up my vehicle. Notifying me could have given me the opportunity to call the adjuster to advocate for coverage before completion of service repairs
Andrew was very good about keeping up with me. I appreciate him calling at the same time every day so I knew exactly what to expect, when to expect it.
Staff were kind, calm, and courteous. Updates were regular and well done, both texts and calls. Work was completed in good time, and very well done.
Thank you all for getting my car back to me in a timely manner
Great work. Great customer service and staff is very personable!
Appreciated the update each day I think Company did awesome job thanks from the Blossomgame
All the folks I dealt with were professional and very pleasant. The work was perfect. I looked hard to see if I could see where the repair was done, but could see no difference. Great job!
Fast and efficient work. Receptionist was very helpful.
Outstanding service for the second time using Abra staff.
Paint mist in my side mirror having hard time taking it off
My car looks great. The best part of the experience was being informed of the process step by step.
Awesome customer service..
Body repair was great, but I'm hearing a loud whinning nose in the morning when vehicle is cold. The nose is loudest when I turn. So I will have to take it to a repair shop for diagnosis.
This noise did not exist prior to body damage repair.
Very thorough and professional. We were Wowed by there standard. Thanks David!
Great job by all involved
Excellent customer service!
Job well done, ABRA. My car is as good as new. I very much appreciate the daily status reports and that the work was completed on time. The whole experience was comforting. Thank you!
David and Mary were phenomenal to work with! My car looked brand new when I picked it up!! Thanks so much for employing a high quality staff!!
I like the professional staff. They kept me updated. Mary was great.
We appreciate the timeliness of our vehicle repair. Our vehicle looks brand new. Thanks for the thorough detailing of the vehicle. Great job ABRA!
Fast, efficient, and curtious. I would absolutely use them again if I needed toto!
Seth, Mary, David, Steve and the team were amazing. Great service from beginning to end!
Car looks great! I am very satisfied with the job done and attention to detail by everyone at Abra'
My washer fluid is not pumping.
They did a very good job. We are very happy.
Vehicle Make : Volkswagen
Honestly I am 90% satisfied, I do not know if I will ever be 100% for a body work
Excellent job. Very satisfied with the paint job as well. Rear bumper and trunk looks amazing like nothing ever happened. Thank you. Well done! JULIA
Awesome service! Very impressed from start to finish!
Very pleased with the work and the people that worked there.
Repair is great. Smell inside of car not so great.
I love people that works at this store. They are very freindly and always helpful.Sandy Hubbell
I was very surprised at how quickly the car was repaired. The texts and updates were great and the staff was very friendly.
Jimmy was a pleasure to work with. He kept me informed every step of the way. I felt my business was valued and welcomed. He exemplified what customer service should be in every aspect.
You took over a minth to do a simple repair, I am in the process of writing a strongly worded letter yo your proprietor. I received my car back and the back panel in the trunk over the battery was dislodged. I am very disappointed and dissatisfied with the time it took to fix my vehicle. I believe that the time exceeded due to negligence. I was yold that the bumper was placed aside and not able to be located. Then another story, then another story. I hope I never have to business with Abra ever again and will see to it that all of my colleagues, chapter fraternity and sorority family know how displeased I am with your conduct.
I was pleased with the quality of service. The car did not pass your final inspection and was held until the problem was corrected. I appreciated the extra care.
Also liked the convenience of being able to return the car rental at your location.
My car looks perfect. You did a great job. Your whole staff from the receptionist to the estimator to the mechanics are professional and friendly. I would recommend your services to anyone who needs body work.
Amanda and Steve were very helpful and informative throughout the whole process I appreciate how much they truly care about their customers!
David.is awesome id.wreck.my car again.just to.deal.with him
It was a joy giving your company my business. The entire experience was good with the exception of a little better communication throughout the process.
We were not satisfied with the level of service we received. It took almost 2 weeks to repair a minor damage to the bumper. When inquiring on the status we received the same line for a week: It's in paint awaiting assembling. I would not recommend this location. Rating: Poor.
David were very good about keep me post about my car . Thank you
I will be contacting tomorrow as there is still issues that were not discovered until I got home
Very pleased with the work and the updates.
After driving vehecle after repair at night., found headlights out of alightment.
Cory kept me informed every step of process
Very happy with your service, the daily up to date communication, the professionalism of your employees was excellent,I dealt with Dave and Corey, great employees and very professional. Overall I'm very satisfied!!
Corey was very professional courteous and kind. Great experience.
Body work is all good. But the body shop lost the center piece to my cup holder, waiting for that to be resolved
It took some time to get things right but I am pleased with the work
Im so grateful for the work that ABRA had done for my car im completely satisfied with the job
David, the customer service manager, provided excellent and top-notch customer service. They provided the best customer service that I have received in a long time. David, along with John, the insurance adjuster at Abra, contacted me about the status of my vehicle's repair every step of the way. Both David and John were friendly, empathic, respectful, helpful, and kind. They paid attention to detail throughout my vehicle's repair process. They went above and beyond the customer service that I expected them to provide. David is a huge asset to your company. As a result of David's kindness, willingness to help, and attention to detail during the entire repair process, I will always recommend Abra to friends and family for vehicle body repairs.