Friendly staff. Easy procedure
The whole process was very straight forward and the car looks great. Justin was very good at updating me throughout the process, as well. I appreciate a job well done.
Great service,thanks for the ride. You make it real easy and Paine less. . Jerry &Barb
Simple and quick from start to finish
Kudos to both Kara and Vee. I have had several interactions with them and both exhibited exceptional customer service. Well done!
stay with repair admired, thought I had not passed anything, really thank you for the excellent work
Rebecca was very good at keeping me informed and I really appreciated the people at the front desk who made me feel well taken care of.
I was pleased with the attention that Angye gave regarding my concerns with the delay in turn around time for repairs .
However I should not have had to make 3 separate trips back for the same issue. The passenger front door kept making a tin can sound when shut and that was clearly indicative of a part missing to silence the noise. I chose Lindsay as a certified Lexus repair shop and hoped for efficient high quality service .
I appreciated Angye giving me her personal cell number but we shouldn't have reached that far .
I'm a manager myself and when a customer is having a less than desired customer experience I pick up the phone and seek ways to resolve the issues in a one and done manner .
Will I return here ? I cannot say yes at the moment because a 3 week turn around time is a little on the lengthy side .
I did truly appreciate Angye and Chitt's personality and happy persona . I would return and bring them donuts to say thank you .
Vehicle Make : Volkswagen
Thank you to everyone that take such excellent care of my car! Shout out to Rebecca for keeping up to date with the progress and making this so easy on me! And thank you to Doug and his team, the work is wonderful - it looks like a brand car!
More than satisfied. Every staffs work very professionally. My wife and I were amazed by the whole repair procedure and great customer service. Hope other companies learn customer service management from Lindsay.
I was updated halfway during the repairs, great job by your team
My Experience with Ms.Patricia was Excellent.
She provided an Outstanding job with her Customer
Service.She returned my calls in a timely fashion.
I am so ever Grateful to have the opportunity to work with her.I would highly recommend Lindsey Collision to be of service to all my family and friends.Thank you for allowing me the time to share
Service was excellent. They went out of their way to accommodate me and get the work done on time!
Vehicle Make : Volkswagen
Upon delivery of my car and my inspection I noticed there were two scratches on my car that were not there when I left it to be repaired. I was very Satisfied with how it was handled and the repair was done while I waited. Certainly a delay but it was how the issue was taken care that was most important to me and it was professional on Lindsay's behalf. FYI - I would recommend Lindsay to others.
Justin was awesome. The repair looks great. I picked up and got home and noticed long scratches in the trunk that weren't there when I dropped it off. I can't prove it wasn't there before but if you can fix it that would be great. The car was returned extremely dust and dirty inside.
Everything was great and everyone was nice.
Cadillac looks great. All went very nicely.
Justin was excellent. Facility was excellent and convenient
It's was quick and efficient thanks for all that u do mr Lee was Excellent either care of my car and professional
Very nice to see that they had cleaned my car and washed it. The repairs were spot-on too!
Justin did a great job of explaining and communicating throughout the process. He was a pro. My only comment, and it's probably unrelated to the work, was that once I got the car home it wouldn't start. I'm hopeful its just a dead battery. But again, Justin made a stressful process seem fairly easy.
I have nothing to add. Patricia was great to work with. Very professional and efficient and personable
Quick turn around. Courteous staff. Car looks great. Excellent work.
It way longer than I expected
So professional! So competent. From beginning to end.
Kara and Patricia were most helpful! They are true assets to Lindsay Collision!
The team was pleasant, professional and accommodating.
My new car was rear-ended and I was concerned that the damage was so extensive that the estimator would write it off as a total loss. However, Rebecca George assured me that they would repair my car, using Lexus parts, and that it would be a "new" car. She meticulously oversaw the repairs and kept me updated with the progress of the work. I was very happy with my "new" car! Many thanks for your first-class service!
I was very pleased with all aspects of my repair work. Thank you again and all
Of your staff that helped me.
Collision experience just fine
NOT SO for your service dept
They really dropped the ball re communicating with me
Although Larimie was great his superiors were
if you are really reading this and want to know why call me!!
Dr S Cohen
Rebecca and the others were extremely kind, courteous, and helpful - made an unpleasant necessity as pleasant as possible!
Exceptional communication about the status of my car, when it would be ready additional work needed,and follow up with my insurance company. Overall best experience from a body shop and I would highly recommend.
From the time I got inspected to the time I picked up the car, they kept me informed all the way. Very nice job! Brand new looking.
Customer service was amazing! The Gieco Express service made everything go smoothly. Loved having everything (insurance adjuster, repair shop and car rental) in a central location. I also liked the email updates regarding the status of the repair. Hopefully I never have to use this service again, but if I unfortunately get into another accident I would definitely use Lindsay collision again.
The only thing I didn't like was this email update system. It was inconsistent with my estimate and in person conversations. They all said 3 days and the automated system said 7 days.
Great staff. Great customer service. Great job.
Thank you, very easy process
You guys did a great job thank you very very much I really appreciate that
Fast friendly quality service.
You did care about me. You kept me informed. Your job was well done
Fit and finish of the replaced bumper and right rear quarter panel is not acceptable. I will bring the car back in for Lexus Quality attention to detail within the next two weeks.
Everyone who was involved with me was so helpful that I will tell anyone to bring there care right here. The customer service was awesome!!!!!
The best place to work is here..
Great job, and friendly staff!
Justin was great, he kept me informed every step along the way.
My car looks beautiful again!
I'm very satisfied with service!!!
Martin & Chitt provided excellent customer service and expedited the work on my car. I'am very pleased with how my car turned out. They followed up with me and informed me on the status of my car. Kudos to both of them they need a raise!!!! I would also like to thank the Pohanka Collision team for doing a phenomenal paint repair on my car. I would definitely recommend others for your services. Thank you Thank you.
I appreciate giving me the time to time upgrade.
I was not surprised, I've been there a couple times before and I've always been satisfied you guys do a great job! Thanks
Work was satisfactory. Communication on repair status was not.
I am very satisfied with the work that was done on my car. The customer service was good and I was informed on everything that was going on from the beginning 2 the end. GREAT WORK! THANK U!
Lindsay collision did a very good job. Thanks you for your great service.
Received excellent service. Mr. Garage was so helpful. Appreciate the service I received.
I was very satisfied with the work done an will come back to you again if needed thank you
Very professional and a job well done. Thanks!
Great service and great repair.
Thank you so much,
I am really happy with my work done at Lindsay Collision
From the beginning, John Michael treated me and the car as if we were very important. He gave me guidance and even assessed (on my request) another small problem that I will have yo take care of at a future date. My car was ready even sooner than I expected. The finish appears to be a perfect match which is very important since there is a "sparkle" to the paint color. I was kept informed of progress as the repair was made. I would recommend this service to family and friends.
The work is outstanding I'm very please
Excellent customer service. Thanks V
The customer needs to be correctly informed when they enter the facility who to talk to, where to go, etc. Twice I was told to go to one rep but then told I should go to another person. It was as if the right hand did not know what the left hand was doing. My rep was not the most customer friendly person to communicate with nor the other folks at the reception area/ desk. However, the work done to my car seems excellent after one day.
Vehicle Make : Volkswagen
Seat controls left so that seat returns automatically to settings not suitable for me, which I now have to learn how to unset, or adjust seat each time I enter the car. And tonneau cover has greasy handprints at handle that I need to clean. Not essential to repair, but not up to your standards.
Very quick and well done.
Vehicle Make : Volkswagen
More consistent updates on when the repair would be completed. I had to call a couple of times for updates.
The car looks immaculate. Thank you for the wonderful job. I'll definitely be referring folks to you.
Exelente customer service.
The repair was so bad that I can't believe your shop would let a customer leave with such a bad body work done on a vehicle.
When I was in college, I had a $1500 Honda accord and had some work done at Maaco. It was a much better job than what I just got from Lindsay Collision Center. VERY DISAPPOINTED!
I wont take my car anywhere else.
Excellent service !!!!!
I like how I got up the date progress reports on the repair status of my vehicle.
It was all shiny and new again. They even sprayed the tires to make them look new. Fast friendly service, always answered the phine quickly, rare these days. Martin my advisor was there forvme everytime. Makes a hugh impression that someone cares.
As seem less of an experience as you can get! Thank you! FCMOM recommended you to me! We are moms of twins and an occasional triplet
Patricia Casten received an "A" on my customer score card.
Thank you for your excellent and courteous customer service.
I loved the great customer service. John Michael was amazing. My car came back clean inside and out, which was great. BUT.... my navigation map voice was working prior to my visit. I used it to get directions to the collision center but when my car was returned, it no longer works. The navigation is showing up on the map but no sound comes out my speakers. I don't know what happened??? Other than this one problem, I had a good experience.
From the estimator to the representative that brought me the car, I am totally satisfied. Everyone did an excellent job. The Cadillac looks brand new again.
U were very professional at your work, And your employees were very kind. Thanks.
Justin and his crew did a terrific job!!!
We especially appreciated the frequent e-mail updates.
John Michael Stone was an amazing service consultant with my repairs. Prompt and efficient service, excellent customer service and consistent feedback on progress made. The end result was a product of all the good service. Much thanks to John and Lindsey Collision.
I was very satisfied with my experience with Lindsay Collision. Martin dela Paz was helpful with all of my concerns and provided professional and excellent customer service.
Excellent service. Was notified of my vehicle's progress every step of the way Finished repair on the date promised and did an excellent job
Great customer service and I'm overall satisfied.
Probably the best collision repair experience my family has ever experienced.
John Michael was great to work with and very responsive. My car was done on time and looks great! Thanks!
Very prompt in calling, superb work- car looked brand new when I picked it up! Martin Dela Paz was awesome!
V was great to work with!!!
Darion Stuart & John, were very professional, friendly they were right on point! I highly recommend anyone who needs body repair work done on their vehicle, to go Lindsey Collision!! I'm one Happy Camper!! Respectfully, Mary M
John was an outstanding service representative. He went over and above what I consider customer service! He made the experience positive! He needs to be cloned!
Everyone was so nice and helpful. Went pretty smoothly and it was NICE !!!!!!1
My car was returned one day latter than schediled. No attempt was made to say why. No one returned my numerous calls. Although I appreciate the efforts by Gavin and the Enterprise crew to cover rental costs, I was very unhappy with the lack of communication by Julia.
While there was some confusion initially about drop off, the woman who assisted me at the Lindsey Collision center was fabulous. She had the interior of my car cleaned and did a great job dealing with Geico (who was playing games with the scope of my repair)
While the repairs appear to have been done well, what should have taken max one week to complete, took three weeks (!). I completely maxed out my rental coverage, and that was after deferring a few days thinking repairs would be done quickly.
I chose Lindsay for the repairs based on our service rep James Wood's recommendation, and wanting them done by a Lexus repair shop. Hopefully I will never have to make the decision again, but should I have the need, I can't say I'd come back to Lindsay's collision repair. While the young woman I spoke with almost daily was wonderful, something obviously went awry because this wasn't a three week repair job. I was unhappy and disappointed.
What a great experience to pick up my car in record time in service and see the car not only vacuumed and washed thoroughly but even tire shined. The attention to detail does not go unnoticed and is greatly appreciated.
Everything was perfect!!!!!!????????????????????
Did a good job and ahead of schedule. Patricia even touched up some rock chips on my car. Thanks!
(PICTURES ATTACHED TO EMAIL SEPREATELY)
I wanted thank you again for the superb and fast services that was provided by everyone involved with my car. From the desk person to the car rental and specially you. The professionalism is what sets the standard and the reason I keep coming back to Lindsay Collision Center when needed.
I did notice a couple of mishaps with my car I wanted to bring to your attention.
1. There is a light scratch on the truck on the car near the area where the job was performed. It looks as if something heavy was placed there and when it was removed it was not picked up correctly and left a light scratch. I have a picture attached although it does not show well in the pic you can see it up close.
2. There is a line scratch on the front right side of the bumper. I am positive that was not there when we inspected the car upon drop off. Picture is also attached to this email shoeing the line scratch.
3. this unknown item was left in the middle compartment. Should it be placed somewhere or does it belong somewhere?
Thanks again and let me know how to go about these items and or if you have any further questions.
Martin @lindsay had great follow through and customer service! Considering the circumstances of having to go though the hassle of repairing your car, he was a pleasure to work with.
Great job. Car looks brand new.
Your customer service is atrocious. No one calls to update you on your car. When they do, they lie and tell you things like, " I know we said your jeep would be done today. But we didn't want to rush on the install of the motor. We wanted to make sure it was done correctly. " seriously don't insult my intelligence. Giving stupid excuse like that to your customers is insulting. Be honest and just tell the truth. Such as we didn't have time to finish it today or we ran behind or we lied we are going to have your car for another 4 days. You had my jeep for over a month, maxed out my rental, never called to tell me it was going to be maxed out. Then when I finally get it back its not even fixed correctly. So much for not rushing to make sure it was done correctly. On one of my many trip to your shop I see two of your employees speaking to a Spanish man about his van. They almost seemed like they were tag teaming him, asking him if he wanted other things fixed on his van. Then one guy would say he was going to check on a price for him and the other guy would come back over and ask questions about the windshield. The Spanish man clearly didn't understand. They two male employees would roll their eyes at each other and shake their heads. Yet there was a Spanish speaking employee at the customer service desk. I actually feel awful that I did not step in and help this poor confused man. Horrible horrible horrible service. Better business bureau
Thank you so much for helping get my car up and running. After the accident I was not in the best mood. John Michael from the shop and Nicole from Geico were great and made the process very smooth and kept me updated on the progress of my repair throughout. Thanks :)
When I use Lindsay, my expectations are high and they have never failed to go beyond my expectations!! Great Job????????????
Martin and his crew did an excellent job with my repairs! They went above and beyond on making my Lexus IS 250 look brand new!!
Yes very much so very says by customer service great
Easy process and professional staff. Highly recommend Lindsay to anyone that needs work done.
The entire team was fantastic especially Justin. I appreciate the great service, text updates and a beautiful job well done on my vehicle. I will always use and recommend Lindsay Collision Center. Thank you for a great experience!
I scheduled an appointment but when I arrived there was no appointment on the computer. When I picked up the car there was some sort of dried glue on the dashboard. Everything else was absolutely perfect as other visits have been. I have recommended Lindsay collision to others and will continue to do so.
Excellent service. Patricia was outstanding. Thank you so much
A 10 plus to service excellent repairs and keeping your schedule on time.
Job well done by all staff involved, including Enterprise Car Rental.
Great service all around! Thank you for doing a wonderful job with my car!
John Michael Stone was an excellent representative during the whole process. I highly commend his attention to detail, professionalism and customer service.
I liked the attention and courtesy of the employees. Thank you!
Missed a number of damaged areas
When I brought the car in Service writers were very professional they took care of my concerns got me out the door very quickly they told me my car would take five days I had my car done in four days very fast efficient and a great job. I would recommend this shop to everybody I know
Patricia Casten did a superb job in handling my repair. Please convey my appreciation to her. You are fortunate to have her on your team.
I am still waiting on a part but overall satisfied
SERVICE IS WELL DONE , PEOPLE ARE POLITE AND PATIENT WITH CUSTOMERS WHICH IS A WONDERFUL THING TO SEE AND ALSO NO LONG TIME WAITING WHICH WAS AWESOME !!
I am truly pleased and happy with the work that was ddone.You guys r the best.Our car looks better than like new.I will come 2 u if I ever need any repairs in the future.
It took three weeks longer than expected, but most of that was probably the result of Beyer Kia. Justin the service manager was excellent in communicating the status.
Excellent work and helpful courteous personnel!
Excellent work and service
Patricia was a joy to work with!
Excellent work and completed as promised.
Clean, efficient, helpful.
John Michael was so patient with me and informative. He was very professional even when a female advisor was loud and partying. I like the staff there.
The headliner has finger prints on it but everything else was great.
My experience was more than I expected. I was treated with care and kindness. The collision team was very professional and knowledgeable. The scheduling stayed on task. I received text regarding the progress of the repairs. They kept their word and the vehicle look brand new. I'm glad I chose Lindsey of Alexandria versus the collision center that's 5 miles from my door step.
My entire experience with this repair went perfectly smoothly. John Michael in particular made it happen this way. He was the ultimate professional. He explained how everything would proceed; he answered all questions I had; and he gave me updates as things went along. He did his job with a great attitude and cheerful demeanor. My experience with Geico and Enterprise were good, too. But John Michael set a great tone for everything. He was exemplary, and I sincerely appreciate his help and how he made the experience stress-free and easy for me. The repair to the bumper and fender of my Lexus LS460 looks greats, too. Thanks for a job well done, from the customer service aspect and the technical repair aspect. All my best wishes, Jimmy B
Angye did an excellent job on keeping me informed on the repairs. Well done. I have never had an accident but Lindsey Collision made my life less stressful. Thanks so much.
Very good customer service and work on my car from start to finish. I have been looking for a repair center in my area for the longest that I can have a trusting relationship with and have not found one until now! Great job to this shop!
Justin provided great customer service . The TEX updates were great and the front desk staff were great
Excellent updates and response to customers. My customer assistant was great.
Rebecca was fantastic! Great customer service all around. And my car looks like it had never been damaged.
Patricia was very helpful, and Nancy at the front desk is great. Thanks for the great service
Professional customer services, very helpful to escalate the work so I could get my car back fast as I needed, nice work done on the car, work is warranted, convenient with rental car in one place. Good job. Keep it up!!
I don't appreciate robo(?) or routine texts asking me to do a survey especially au 7:00am. The only calls/texts during non traditional business hours (9:00am- to no later than 9:00pm) should be if an emergency nature!
Everyone I encountered knew their job and did it well.
Communication on the progress of repair could have been better as i was told that the vehicle was going to be ready on 7/16 but when i called on 7/16 i was initially told it was going to be Monday. However Julia at the office handled it very well and i picked up my vehicle on time. The repair was excellent but also managing customer expectation and trust during the process is crucial when it comes to repairing a car which costs considerable amount.
John Michael was great. He kept me informed through each step of the process and made sure everything was done to perfection.
Justin kept me informed and car repair lloks good
Very, very happy with the service, quality and price
Julia I. Did great job getting my car ready soon as the initial date of completion was unacceptable. The rental Enterprise gave me was too small to match my Pathfinder. They never tried to get me in a bigger 7 passengers car like mine.
I picked up my Nissan PF on Saturday 7/9/16. I enjoyed working with Julia. She's great repair advisor for Lindsay. Plz give her a raise & well deserved promotion
Updates are great. My service person, V, was excellent.
After keeping it an extra day saying it was going through final wash by hand and there were a lot of cars ahead of mine I expected a clean car. I picked up the car on Saturday morning and getting it home u noticed the windshield was covered with something and hard for me to clean off, inside all the door jambs are covered with what seems to be dust from sanding and the dash was also dirty. It's a 2016, and I just expected a cleaner car.
The people were very nice at the shop
Julia was incredibly helpful and made us feel like we were in the best hands during this stressful time. Thank you all so much!
Patricia is such a pleasant individual to work with. The car looked great - the paint was a perfect match. It was a very pleasant experience.
Vehicle Make : Volkswagen
My adjuster V was super nice and a perfectionist
I appreciate Lindsay's integrated service approach with body work, insurer relationships, and car rental all on site. Very simple straightforward process. Rebecca made the process work well for me.
Quality control suffered on this visit. We'll have to have the vehicle returned to correct "several" obvious oversights.
Rebecca was wonderful to work with! She was friendly, knew her job and made an unpleasant accident very easy. She did everything that she said she would do and my car was ready quickly and looks great.
1) My car was not completely inspected by 2 different people and I as the customer happened to notice a small error/ mistake in the paint so it ended up being looked it and was found the shop forgot to do part of the repair.
2) my representative gave misinformation about car washing wait time and was not curteuos (i.e. When asked again about the same topic said, "I've been doing this for 15 years but you can wait however long you want to") but another person was extremely polite and helpful who ended up assisting me and she was absolutely wonderful and very knowledgeable.
3) I kept receiving incorrect texts messages that my car was still being worked on after I already received a call that it was finished.
I love how your service thank
It was the best car repair experience in my 42 years of driving.
John was the best I really appreciated his help he was very mice to me at all times.
My truck looks great! Thank you!!
3 big dents after they try to give it back to us and the running board wasn't replaced as it has a big dent in it and black marks from the crash. Unprofessional people on your staff and lack of communication because I shouldn't be getting this survey when you still have my truck!
Didn't do the job correctly.
Staff removed loose coins from suv other than that repairs are great.
John Michael was very professional and did a great job making sure my car was returned quickly, well done repairs and very clean!
Mr.John Micheal Stone & Nicole was excellent
I am pleased with my car service. I do want to mention that when driving home i noticed a rattling sound from the right back end. I'm hoping that it will disappear. Will let u know.
Excellent service and experience!
Thank you for a great service!
I truly appreciated the way I was kept updated about the status of my vehicle. They were true to their word about the completion date of the repair work. They ewere extremely nice and I rate them HIGHLY!!!
Great job on time as advertised
I was thankful that John the service coordinator was trying to get things done as soon as possible but at the end it cost me almost a 1000.00 for rental fees because my car want ready until 32 days after dropping it off. Financially it cost my more than expected. Happy with car to a point but there are a few things I have to bring to Linsay attention especially a shortage with my right fog light which comes from them pulling my bumper.
Thanks for the constant updates !! I needed those especially since I was away on business
Mr. V received an A+ on my customer scorecard. Thank you for a pleasant experience.
We are very pleased with the service we receive from Lindsey. We have had a few cars here for repairs and are very happy with the service and the results. We are informed during every step of the way until our vehicle is ready for pick up...so there is no need to call and ask for updates.
The Job looks great! You could communicate a bit better. Thanks, though for being so sensitive to my concerns and providing extra special care.
Martin and his team are great Martin exceeded my expectations. The coffee was fantastic, text message technology appreciated, rental folks available and most of all, the USA flags in the car bay exemplifies the patriotism we desperately need in this country!
Vehicle Make : Volkswagen
Justin did a great job with text updates and the repaired were great.
Great job! Looks like new. Super happy with the work you did.
Friendly service.fast.best service.
reliable service is very assuring
John Michael was wonderful to work with, my car was done early and in great condition.
I will certainly refer anyone who needs body work to your shop.