Very professional/customer service friendly.
Gordy and Dave and Taylor all made our experience with Abra a pleasure. The finished product was more than we expected. Thank you!
The staff was friendly, professional and easy to work with, the repair was done faster than anticipated and looked great. thank you!
Your service is excellent. Timely and very professional. Looks like I am a continued customer. Thank you so much for my recent repairs. Kathy
fast, good communication, pleasant.
Great and amiable service! Also, very good to see different locations work together as a teamwork to deliver on time.
Excellent service, friendly people, great work!
David McCollum was professional, courteous, knowledgeable, and customer-obsessed! Great work by the crew, great communication from the staff. I'm a 3-time repeat customer. So long as people keep running into my car, I'll keep coming back!
excellent quality body work....thanks!
The work was done really well and cleanly but I also appreciate you guys giving the car a wax job and cleaning up the interiors. Right from the ladies at the counter, to David who helped with the case, everything went very smoothly and I would recommend Abra to all my family and friends.
Vehicle Make : Mitsubishi
Crystal and the staff at ABRA were fantastic, they got my car fixed quickly and restored to great condition. I would definitely recommend going to ABRA for any of your needs!
Great communication and positive energy from start to finish.
They kept me informed through the process. Met the deadline they set. Did outstanding (truly) work. Price was reasonabke. Very impressive group.
The work on my car is fine. My dissatisfaction comes with the customer service not provided. I was initially told that my car would take 5 business days. I had to call in on the 7th business day to find out that my car had more damage than initially thought and would be longer. On that call, I was told I would get a call by the end of the next business day (Friday). That call never came and I again had to call in on Tuesday to get a status. I was told I would get a call with a more precise delivery date by the end of the day. They call never came and I had to call again on Wednesday to learn that my car would be ready they day. More lead time would be better since I have to manage my work schedule and can’t just be gone at the drop of a hat. I did not receive a single call proactively from the repair shop. End to end, my car was in the shop for just over 2 weeks. I can get my car fixed anywhere. Competent customer service is a differentiator that Abra clearly doesn’t have. I hope that I don’t need additional repairs in the future, but if I do, I won’t be choosing Abra.
My Jeep looks immaculate. Almost better than new.
Dave and his team were great to work with. Very proactive with communications and did fantastic work! The car looks like it was never damaged; just like new!
Thanks for staying open a little late and letting me pick up my car when it was past your 5:30 closing when I arrived at your shop.
Excellent service and very considerate of safety.
The repair work looks great on my car, they kept me informed on how long it would take and they even cleaned up my car on the inside and out! Wasn’t expecting that but very happy that they went above and beyond to do that. I would definitely recommend people to Abra.
Abra always does a fantastic job I've brought my car in twice now and both times I got it back looking brand new so I'll always go to the totem lake Abra for any auto body work. They also let me keep my damaged fender so I can turn it into a cool coat rack or shelf thing I thought that was nice of them.