100% satisfaction from start to finish. Thank you so much to everyone at ABRA Totem Lake.
I was satisfied with my service from Abra. My vehicle was in and out. While in, they kept me informed on the status of the repairs. I would highly recommend Abra auto body and glass to others.
I think you did an excellent job repairing
My Soul. I could not ask for a better job
The work was done in a very timely manner also customer service was incredible I was treated very well and I appreciate sb job well done very professional !! When I got my car back it was completely detailed inside and out I really appreciate that . Thank you Abra!
Car looks wonderful! I had anticipated this experience to be a stressful inconvenience but you all did a great job communicating and completing the work in a timely manner. Thank you!
Polite, quick, and efficient. Surely will recommend your service to others.
Many thanks, Dave Matthias
Thank you for the great detail job as well. I didn't notice how great the whole car looked inside and out until I got home. Greatly appreciated!
Great work. Loved getting back such a clean car!
Vehicle Make : Volkswagen
Thank you for making sure that the job was done right and for washing the car when you were done.
The paint does not match the origional. There are much fewer metal flakes. It is most noticeable in direct sunlight.
I really appreciate you texting me updates during my repair. I will definitely recommend you to people I know. Thanks!
The repair took WAY less time than I thought! It looks absolutely perfect, and I am definitely going with Abra for future repairs. Thanks again!
Vehicle Make : Mini Cooper
Great work ... Thanks
Great job and a friendly staff. I couldn't be more pleased. Everything was seamless. The car looks new again!
Excellent job and done on time.
I'm not happy with how my car was returned, please contact me.
All I can say the timing was perfect,the job was professional done
Work looks great and done properly very happy
Excellent job. It looks Brand new. Thank you so much.
The text message updates on the progress was unique and refreshing
We have had our cars worked on before here and we have always been very happy with the device and quality of work !
Customer service was excellent!!! They were very friendly and I loved the text updates. When something happens to your car, it usually a hassle but you guys made it easy! Even got a nice little car wash to put the cherry on top! Thank you all :)
Vehicle Make : Volkswagen
Excellent communication! Thanks!
Great experience. Super friendly staff. Car looks fantastic. Thanks for the detailing!
Great service, great communication, and a job well done. The car looks awesome!
Thank you for the communications and the car wax !
Vehicle Make : Volkswagen
Repair timeline was completely unsatisfactory. Firstly, the period from which you were designated as the repair vendor to when my car was towed from the scene of the hit and run almost resulted in my car getting impounded by the City of Kirkland due to being a safety hazard. I was told the car would be towed the next day after the accident and it wasn't for several days. My contact, Gordy, seems like a nice enough guy, but in the beginning failed to keep me updated on the status. Even later on, I am initiating contact 90% of the time. Your automated text system is horrible and ingenuous. I received a text on 7/8 that told me my vehicle was almost done. It is 8/2 and Gordy tells me that it "might" be ready tomorrow. This is absolutely the worst experience I have ever had with an auto body shop and I won't be using ABRA in the future.
They repaired the damage perfectly and even fixed a few scratches from other things. The inside was a little dusty from the work, but otherwise it was great.
Car repairs look great. Staff was very helpful and courteous.
Your staff is very friendly and helpful. I would defiantly recommend ABRA to anyone in need of auto repair.
Great service. I appreciate the team accommodating my challenging schedule.
Great communication. Nice repair.
The door looks great but there is a film sprayed on the outside of my driver side window. Like paint residue. I tried cleaning it off but it doesn't come off.
They are a total over and beyond team!
Great work Kirkland , WA. Abra!
Great communication and overall customer service. Love getting my car back not only repaired but clean inside and out.
The whole team was awesome. They handled the insurance company and my repair was perfect. Above and beyond!
Gordy very friendly
Nice job they kept me informed all along and
Delivered when they said they would for
The estimated price no surprises
Well done, gordy was great and thanks for always keeping me in the loop for status. So far, the repairs look great
Great costumer service! These guys know what they are doing and they are great at it! Thanks a lot for vacuuming my car!!!
Your guys did a great job I love it
I will recommend my friends and co-workers
To your guys. They ask me who did
My car I told them Abra at Kirkland
They said the car look new.
I say take your car to Abra at Kirkland .
Guys thank you very much
Left a nice review on angies list
the paintjob was amazing and Scott was great to work with. my truck looks great!
a couple of things though...
1) the back vents on the hood were still taped shut. in removing the tape the paint chipped. that's going to have to be patched.
2) the hood release cable was detached. I couldn't open the hood. I had to find a long stick to coax the latch open and then I could re-attach the cable.
3) something happened to the auto-start. my truck will not auto-start now. I'm still debugging what happened to it.
Very expedient and quick to get scheduled. Great job overall
They were AWESOME! They completed the repair way ahead of time. I was so thankful since my husband was out of the country ona bbusiness trip and I was left trying to get people to help me transportation. I was so impressed and I am so thankful for their hard work!
I was pleasantly surprised with how the entire car was detailed when it was only the bumper being repaired. That was great!
I'm very happy with the wonderful job you have done on my car. Thank you for the excellent job you have done. With best regards from your work, Terri S
The car looks fabulous and the folks there were very nice to deal with!! Great to have another local body shop you can count on!
Did a great job with my car, was very happy with the end result. Always kept me updated with the status of the process which was great.
Steve was particularly nice and accommodating in letting me come a little late to pick up my car n drop off the rental. Everything this far has been great!
Great job all the way through.
You left some painting stain all over my over, Can I bring it in to let you take a look at.
The staff was great to work with. The estimate beat the other competitors. The work was done beautifully and i will use the Totem Lake Abra the next time my daughter modifies her car. Thanks.
Very professional staff, and excellent work on my car. Thank you!
I am very satisfied your service! fast and great repair. I am really appreciated.
Thanks for being helpful and for vacuuming my car!
Work was done in an efficient and timely manner. Did not expect that it would be done so soon. When I received my car back, it was clean, vacuumed and shiny. Thank you for the wonderful service.
Great job and fast. Thank you! Koved the wash also.
I appreciate the easy going process and that I was constantly updated on the progress of my vehicle repairs.
Nice work, great service and excellent communication on the progress of the repairs. Thank you!
Great work all around, 100% satisfied... Thank you!
Vehicle Make : Volkswagen
2nd time we have used you guys. Repairs are great and quick turn around time. Great job all around!
Iam very happy with your work, thank you for your help
the highest quality craftsmanship with the best customer service!
Although there were issues with getting the right parts in and a huge delay in getting our cars back, the service was great. They made good on promises and the quality of the work was exceptional so worth the wait
We really appreciated the level of communications during the whole repair process.
Professionally all around...thank you the great service.
My car was in and out in the time frame promised, looks great and the people we extremely nice to work with.
Everything was great looks perfect like it never happen !!!
Robert Perez in your Kirkland shop was really great to work with. His follow thru and communication was outstanding.
Great customer service! Everyone was courteous, helpful and prepared the minute I walked in the door. Thank you!
Everyone at ABRA was fantastic and the work done on my car was as well! Thank you so much. I would recommend ABRA to anyone in need of repairs!
The staff was so helpful and kind and intentionally helped to make my difficulties with the insurance company less complicated. I really appreciate all they did to help me out. And their work was done professionally. They kept me informed of their progress as well.
I had a great experience with ABRA and will recommend your service to my friends. Very great customer service!!!!
ABRA was quick and efficient and their customer service was great!!
Robert and his colleagues were very professional and the car turned out better than I might have anticipated.
Great customer service and the car looks beautiful. Thank you
They were wonderful
-all the way around!
Recommended for sure!
I cannot comment as the work has not yet been completed. Or at least I have not been so notified.
Even though I hope to not need your services in the future, I will recommend your business. The messages regarding the progress of the repairs were very helpful and your staff was always ready to answer any questions that arose. The repairs were complete and professional.
Thank you, the Saarinen family
I couldn't be more pleased with the customer service I received from Robert.
I was so please with the communication, quality of the work and friendly people. Robert made what was a bad situation actually enjoyable. Ann D
Outstanding customer service.
Great communication throughout. Robert under promised and over delivered. Couldn't have imagined better service.
The bumper repair looks like new.... Very satisfied with their work.
Everyone was very polite. There was some inconsistent information given on completion date with one saying it will be ready tomorrow several times and it was still a couple of weeks later we picked up the car which was in excellent shape. Thank you all.
Work looked really good and the staff were incredibly thorough, professional and helpful
Repair itself was fine, but you left grease marks on the upholstery of my car! Also I have no idea why it took a week to complete the work.
Fast and efficient. Loved all the text and really appreciate all the updates. Thank you so much!
The ABRA staff were friendly, helpful and professional. Very happy with my experience with them. Thank you very much, ABRA!
Everyone was very professional and friendly. Kept me informed on the progress of the repair. I would highly recommend your business to anyone. Thanks for making the experience easy.
This has been the easiest, stress free experience I can't thank everyone there enough and keeping me in the loop
I will recommend anybody to you guys
Big thank you to Scott
I made an extra trip because I had a voice message that my car would be ready by 5pm. This took an extra hour and rearranging my schedule and luckily I got the call at 4:15 that it wasn't ready before I dropped off the rental car. Other than that I love the repair job.
Great appreciation and attention to the urgency of my problem combined with creative solutioningvmsde this a five star experience!
Communication was excellent! Everyone I worked with was patient and understanding. The quality of the work was very good!
Thanks for working late Friday night
Thank you for completing all repairs and getting me back on the road fast. Great job!
Fantastic paint match and body work. Great job keeping me updated on repairs status.
I thought the customer service was AWESOME! The text I received saying my car was ready to come home was GREAT. Thank you!
Every one was so helpful and Steve always answer my questions in a timely manner. Would do service with this office again.
Lee **** is the reason I trusted your team
Thanks for getting it done when you said you would.
Everyone was great to deal with. Great job!
Great communication. Great work. Done ahead of schedule. A
Would recommend to any client.
So helpful even before committed
Have older S 2000 ....:2002
Looks as new
Great service all around
Seamless perfect efficient friendly. All good!
Raymond's communication was great and the job was done earlier than expected. quality of work looked good as well. It appeared they stayed after they closed the day I picked it up admiring their own work.
Everyone was wonderful, and they called us every day to update on progress. Job was finished ahead of schedule. The finished job was beautiful!!! Recommend highly.
I liked Abra people with a kind and professional attitude.
Lots of communication from the body shop.
Every one was professional and very helpful. Thanks
It seems that some of the texts were quite unneeded and silly. True updates were appreciated.
The light and panel were fixed to my satisfaction.The color matching was right on this time. However on the passenger door the paint didn't cover all of the unmatching paint that we got last time. You can still noticeably see the off color.
After receiving updates via text, I didn't expect to receive a phone call when my car was Finished. Thus, I missed the chance to get it earlier. Next time, send a "ready for pick up" text instead of or in addition to the call. Thanks!
Fantastic ABRA. Team work
Raymond provides wonderful customer service! I will recommend anyone to the abra kirkland because of the staff and of course because they do a great job on auto body work. Thanks again
Fast service, high quality work, and great customer service.
staff were great and extremely helpful and went above and beyond to help me transport my car, thanks so much i will be back for service
Vehicle Make : Volkswagen
The best customer service...i will definitely recommend you
All around awesome job. Perfect customer service and very speedy work. 100%impressed and satisfied.
Completely satisfied with my recent repair to my vehicle, your team has done a great job and I appreciate the updates during the repair process. Thanks also for completing the work earlier than estimated.
Happy Holidays to you all.
Work was done on a timely manner, loved the updates via text, team was wonderful and very helpful.
I had a great experience. Friendly staff was helpful and communicated proactively. I stopped in on Monday and by Friday my truck was back and working great. Would highly recommend. Thank you!
Vehicle Make : Volkswagen
Car looked as good as new. And runs great. I thought my car would forever be screwed but you guys changed that. Thank you so much.
Raymond at the Kirkland ABRA was fantastic to deal with. They kept us updated regularly and dealt with everything in a timely manner. Their work looks outstanding. We would use this shop again in a heartbeat.
Always a pleasure to come to ABRA in Kirkland
Service was as promised, on time and customer service was excellent. I recommend to anyone.
Vehicle Make : Volkswagen
Great job. The updates were helpful. Thanks!
You handled the insurance, the additionally found issue and got it done earlier than expected! The car looks incredible! Thank you so much!
Excellent service, excellent customer service.
Someone went through my private paperwork located in the visor. There doesn't seem to be a reason for anyone to do this, the visor want damaged in the accident, but I know it was touched. Not ok. I also asked for an estimate on fixing the windshield ding. Didn't hear back so I'm taking it to Safety Auto Glass. Lastly, you kept me current on progress, but after the first day when I asked for an update I was told, "we've only had it for a day." I did realize that, but was naturally nervous about it being possiblt totaled. I think I annoyed that person.
Extremely professional and great communication
Excellent experience. Appreciated the periodic updates, friendly service and quality work. I felt confident that the vehicle was left in good hands. The outcome was great. Thank you so much. Raymond, nice job- thanks again for your work and coordinating. Susann Joo.
Great job! Thanks alot! I was kept well informed and my vehicle was completed in a timely manner and repaired correctly! 10 out of 10!
Best costumer service I have ever had in the industry, above and way beyond my expectations. I will recommend to everyone I know. They made me feel valued.
Very responsive and professional
Vehicle Make : Volkswagen
Outstanding service!! Prompt , professional and courteous !
The body work looked beautiful and I appreciated the extra effort to clean my car inside and out. The team was professional and very friendly! The only side note I have is the hatch door used to replace my old one does not have the hooks my original had to hang the trunk cover. Small detail but I thought I'd mention it for any future client needing the same part.
Thank you for your great service!
Absolutely fabulous. Thank you
They did an excellent job on my car. They kept me well up to date on the status of the repair. The final price was right around the original quote. I couldn't be happier with the repair.
Great team on a job well done. Definitely help the need of the customer. I would recommend anyone who needs repair to do business here. Definitely would trust my vehicle with these guys.
Everything was done as quoted and on time. No surprises; thanks!
Raymond deserves a gold star for excellent customer service
Excellent service thank you
Very poor paint work. Things still broken. Very unsatisfied!
Car looks great, no complaints.
Ray was very accommodating and helpful. He kept me informed every step of the way. He even went above and beyond to work around my travel schedule and deal with the rental car company for me. It was truly a stress free experience...not to mention the superb repair job they did.
I felt taken care of through the whole process. All of the staff I worked with were clear and helpful.
Good and frequent communication. Willingness to complete the job as soon as possible.
The best customer service and repair work we have ever had on a vehicle. The thing I love is that I never had to call and ask about the status of our vehicle because Raymond beat me to the punch and had me updated every day.
We are extremely pleased!
Excellent service and results
Communication was great...work done on my car was great! Friendly staff! I was very happy.
Wonderful customer service! Scott really made me feel that my car was in efficient and competent hands. Got my car back in two days when most places estimated that it would take four!
Unfortunately, this is the second time I've used ABRA. Each time the process is painless, the service is great, repairs are done on time and the work is superb! Thank you!
Kept me constantly informed and extremely helpful.
Great service and work on car
Very professional job. Met and exceeded all expectations.
From start to finish the entire team at Kirkland's ABRA Auto and Glass was helpful and on point. I would highly recommend this shop.
The service was friendly and professional, and my car was fixed ahead of schedule - I'm very satisfied.
Thanks for a great job. My car looks beautiful!!!😊
Awesome job my car looks amazing
The team at abra in Kirkland did a great job informing me of the work to be done and kept me in the loop during the speedy process
Everyone obviously worked very hard and the final product was great. However, there was a leftover fastener in the back end of the car, & I don't know where it's supposed to go or if it's still needed. Also, the inside of the passenger side windows was still dirty and I had to clean them. But these things were minor, and the overall work was good.
10/10. All the staff were super professional and put up with my uninformed questions with a smile!
Thank for the great service! Everyone was very nice to us. We are grateful for your quick and good results. The text feature was easy and appreciated as well.
I have only positive things to say. I see no area that needs improvement
I was pleasantly surprised at the whole process. Having been in an accident in my brand new car and having injuries, I had had enough stress. Abra from point A to Z made the entire process very stress free. Great communication in this day and age is unusual. They were amazing at letting me know every detail about the process. Getting a rental car was a piece of cake. My car looks brand new and I am extremely satisfied with the whole experience. My car was repaired quickly and came with a lifetime warranty. Took the stress out of all my worries. Thank you, Stacie S
ABRA exceeded my expectations! I really appreciated the daily updates, the friendly staff there and how exceptionally accommodating they were. I shared with a friend how fantastic the customer service was and am so glad service like this still exist. Some business/ppl take for granted that you have a choice. Keep up the great work! And my truck looked fabulous!
Your workmanship was great and we are happy with the fix, and your excellent customer service, thank you.
I enjoyed the text message updates and phone call to keep me abreast of the repair.
Very quick and efficient. The final product looks excellent. The staff were easy to interact with.
Vehicle Make : Mini Cooper
Professional, friendly and prompt service - thank-you!
From check in to completion the staff was very professional and I do hope the repair was properly done.
Very friendly staff. Above and beyond.