Communication during the process of repair was by far best in class. Rental car arrangements were very convenient. Good, friendly people. Couldn't ask for more.
Im impressed the way Abra took care of my car. David took his time to keep me update in the process of my car. Hassle free, easy to talk to. Abra is just the best in the business.
The car is cleaned and washed. The daily status updates are awesome. Keep up the good work.
The epitome of excellent 'customer service' - period!
- Antonio F
Prompt service with good workmanship.
Friendly, clear, helpful & excellent work!
Great communication, always kept me up to date.
I would like to compliment GEROLD TRUSTY for keeping in touch with me and the updates with respect to the repair work in a timely manner. Arba has done a wonderful work and reassured me of any issues that may arise in regards to the repair.I would therefore recommend ABRA to anyone who need service.
Many thanks to everyone at Abra in Fife. They made a difficult time very easy for me to deal with. 5 stars to everyone there.
Vehicle Make : Volkswagen
Excellent customer service and fine work. Surpassed expectations.
The work on the Flex was excellent and the concern for my convenience was greatly appreciated.
Staff was kind and courteous, service was prompt, and explained well. I was kept well informed and had an overall positive experience. Would do business here again.
your team did an amazing job on my car! It looks beautiful! thank you so much
Keep up the fine work. Everyone was helpful and friendly. I knew at every step what was going on and what to expect.
Great service. They bend over backwards to make sure the customer is taken care of with the least amount of damage done to his budget. Communication is great. Window and body panel were replaced by the next day.
I got in a car accident and was able to bring my car to Abra within hours. With an insurance adjuster and rental car agency on site, I was in and out quickly and efficiently. Everyone was courteous, and the waiting room was well stocked with coffee.
I love the email updates to let you know the progress of your repairs. Being kept up to date helped me plan, especially since my car was done 2 days earlier than anticipated. Abra is wonderful and will get my business again!
The repair looks great and I was shocked at how fast it was done. Great job team Thanks again!
I was very impressed with the speed and efficiency of the work along with the excellent customer service. Wonderful job.
The guys did an amazing job and were super quick about it.
all went well, car looks good
My bumber got fixed but they put big scratch on passenger door and had check engine light come on. Have to take it to dealer and see what else they did wrong
Awesome customer service! And fast, friendly service! My car looks great!
Abra people were friendly,efficient,kind,and outstanding.The work is excellent.We are very please with our experience with Abra.
Fast and friendly service and we paid less than we were first quoted. Thanks for the buff job as well the car look better than before the accident happened.
Thank you guys so much for the hard work and time you've put into repairing my vehicle. Katanna and David both gave awesome customer service and I appreciate that. Thanks again abra team.
Thank you so much for checking all possibilities in removing the cement from my car before taking it apart and sanding down the paint. I am SO happy that the cost was a fraction of what I was quoted. And my car looks great!!!!
Abra did a amazing job on my car I am so very happy about their work. I will tell my friends how good they are. patty furr.
They didn't meet my expectations. They crushed it and went beyond and exceeded my expectations. Customer service and turnaround on the repair was brilliant. Any future car repairs, I'm coming back there for sure.
The 4runner looks great! I really appreciate the work your team did and all of the great communication maintained during the whole process. I will definitely be recommending your shop to friends and family. Thank you again!
David keep me up to date on the repair status. They did a excellent Job fixing my car and cleaned the inside of it too that was very nice and unexpected.
The team at Abra in Fife were fantastic. They were incredibly helpful and were always keeping me in the loop with the whole process. I am very appreciative of their attitudes and respect for their customers.
You all did an awesome job fixing my car. Thank you!
What a speedy, but thorough process!
Very good service and very nice work. The additional carwash and inside detailing was a very pleasant surprise too!! Thank you!
Thanks for the quick and professional job. I wouldn't hesitate to use or recommend your services again thanks!
Was surprised that I received daily emails, that was very thoughtful. The workmanship is such can't tell there was any damage, the car looks brand new.
Quick, professional and kept my up to date on repair status. Thank you.
OMG!! I received the best customer service and my car repair looks fabulous; my car was washed and vacuumed, like brand new. You can't tell I was in an accident. I had my car back in time and I was constantly updated on the progress. Top Class Customer Service, Thank you Abra! You guys Rock!!
Excellent communication, service and friendly staff.
They did a excellent job on my car and kept me updated on the status of the repairs during the whole process. I'm very pleased with their work and professionalism.
Horrible experience. I would never recommend your shop.
Daily update by email was greatly appreciated!
Thanks for taking care of me! I had a great experience.
The customer service was amazing and they sent me updates through email each day letting me know the progress of my vehicle.
Excellent Customer service, Car looks good, Thank you!
The timeframe to fix $3k worth of damage was horrible. I've had more expensive repair work that was completed in a timely matter.
I didn't have any worries about my vehicle. Everything went so smoothly, from the time I dropped it off to the time I picked it up. Thank you for your professionalism.
Great team. Friendly staff. Great results. Thanks!
I appreciate the effort into making it a positive experience. From the kids coloring books to rental cars and phone calls it was the best experience it could be given the circumstances!
Thanks for well done job and detailing my truck after was fixed, from the rental to work totally satisfy.
Everyone was awesome from start to finish. Kept me updated always professional gave me options to pick up my car. I would recommend to my friends. 5 stars!!!
Vehicle Make : Mini Cooper
Working with Stacey to make proper adjustments to the repairs that were made. Mirror that was replaced is completely distorted and significantly scratched. Door doesn't close properly. Metal strip on edging is warped.
We likely have chosen to replace the appearance strip - not take the adjustment. Still to discuss.
Very helpful and the text updates are a nice touch!
Thank you Abra for doing a FANTASATIC job repairing my honda accord. I took my car in due to a minor car accident and I had another scratch on the right side of my front bumper (not due to the accident) But you guys took the liberty and repainted it for me anyways. Such great customer service and I would definately recommend everyone to go to Abra. THANK YOU!
Kind and professional service
I wouldn't take my cars anywhere else.
Vehicle Make : Volkswagen
I appreciated the Communication and not having to be the one to call and see the status also is nice that they went above and beyond and clean the car afterwards
Spoke with Gary regarding the color of the back panel not marching with the rest of the car color. Will be fixed as soon as car is brought back to ABRA. Thank you !
Your whole team was excellent. I high recommended your company to all of my friends. Thank you for making my experience A??
The whole package working with you and the Geico team was exceptional. I have already told many ppl how impressed I am with the white glove treatment I received.
I am happy with what they did to my car, and make it look nice, as well with fix the bumper problem I had. I liked the people in the front desk they were nice and very friends. They are very professional and need a rise from how good you guys are. Keep up the good work I will be going back to you guys if there is any future care problems I have.
I am very satisfied with the service and quality of work that Abra showed me and my car.
Dave was excellent. The whole place is above and beyond expectations.
Good job! The manager on the right side office.. needs a haircut,,,lol
The Abra Team in Fife was knowledgeable and easy to work with. They kept me informed through the entire process.
Thank you so much for everything. I'll will.be contacting you all for my windshield repair. Also thank you to Gerald for take all of my calls and having so much patience with me. I really appreciate everything you did for me.
Fantastic work on our CRV plus fantastic service. Thank you for making this so easy, I truly appreciate your efficiency since time is precious. Great job!
Couldn't be more pleased with the great job done on repairing my car. Everyone was so courteous and helpful. I was surprised at the fact the repairs were done so quickly.
The service was very professional. I was kept informed on progress made on my car. Job well done and I am extremely satisfied. Thank you.
Overall it was ok. I express my concern when I find out that the hood is only going to be repaired instead of replaced but I was assured that everything will be ok. My good is not closed completely. Is not bad but we notice that it's not as normal.
Great fast service. Kept me in the loop via emails for the entire process.
It was a very satisfying experience, from the beginning to the end.
Thank you all!!
Fast. Looks good. I much appreciate that you also vacuumed and wash the car.
You all did a wonderful job I would recommend you all to other people. For David he's customer service is unbelievable you don't see customer service like that anymore he gave me daily updates which is unheard off I would give David a raise....David I would like to say to you thank you very much for your unbelievable service keep up the great work your a great access to the company. Aloha. ..Mr Lincoln
I had asked them to wash my care which they did not.
Your office kept us informed of the progress on our car
on a daily basis.
Your staff explained what went on with our repair status,
and produced the car as promised, and fully repaired.
The two gentleman who helped me were so incredibly helpful. my bumper on my GMC Yukon was worked on and it looks amazing. Great job and amazing service. Thank you to all!!!!!
Communication about repair status was outstanding. Ease of rental car pickup and drop off was also great.
Everyone that helped through the process were amazing!! I was thankful for the up to date emails and the phone calls from David lacroix. Chris siler was awesome! Always willing to take care of any questions i had along the way to the very end when i picked up my kia! I definitely recommend you guys to everyone! Thank you so much!
Everyone was so professional and courteous. I am thoroughly impressed with with work done on my vehicle. The fact that the car was cleaned both inside and out was a wonderful surprise. When I noticed that there was a slight bubble on the hood, Dave took it right back and sanded that down, plus he filled in a few extra chips on the side that did not need repairs. The workmanship is spectacular. My only wish is that I had asked to replace the other headlamp on the front so they both matched, as now half the front of my vehicle looks brand new and half looks used!
ABTA did a wonderful job having my vehicle repaired. Not only did they have it done in a timely manner, they also kept me updated every step of the way. Would recommend to anyone who needs body repairs!! A
Last time my car was repaired by this shop I got it back clean inside to my excitement! I don't think it was even vacuumed this time...:(
Yall are fast, friendly, knowledgeable, and communicative. Thanks for fixing my car. You guys are much appreciated.
Repairs were not done correctly. My husband is having to take a lot of time to deal with this issue of poor quality while I am out of the country. I was assured repeatedly prior to choosing your shop and dropping my car off to have this work done that these repairs would be done correctly and with highest quality. I am very sad that this was not a true promise and I feel like I have been taken advantage of to believe this from Gerald. As I said in the beginning, my husband, Rob, is talking with your shop about this. I am just letting you know that I will not be able to recommend your shop to others for work to be done. I am so sad about this.
Thank you for reading this.
I like that I received service at one location, i.e. Car repaired and rental car pickup and return. It was very convenient!
Appreciated my car being detailed. Lady at front desk very helpfull.
Great customer service. Super fast service.
The car looks great! Thank you very much.
Very professional, we received our vehicle when they said it would be ready. The repair they did was excellent. Would recommend!
We really appreciated the updates and the tmely manner you fixed the car. We would recommend you to others. Thanks
Thank you for doing a great job!
Customer Service was great-
I love that my car was detailed inside and out. Everything was very timely and I was kept in the loop frequently.
I really liked the consistent communication regarding the status of the repairs. Also the quality of the repair looks to be excellent.
Well done, I will recommend Abra to my friends
Very pleased! Flawless workmanship.
Vehicle Make : Volkswagen
Your employees are all extremely helpful & friendly! The repairs done to my Jetta are definitely done to my satisfaction. Although I was looking at the replaced tail light & it appears to be different. I will look at it more closely in the dark & if it is I will give you a call. Kuddos to a job well done. I will refer you! I will be back if needed! Hopefully not though, but last night around 10pm I was struck by a racing vehicle on 167 northbound! Amazingly enough no one was injured & not a scratch on my car! Thanks again. Keep up the great work & ABRA of Fife will be a well established & successful business!
Very courteous and helpful staff.
You told me just what you would do then did just you had said. Very professional staff, workmanship, and customer service. I wouldn't hesitate referring others to ABRA or returning if more work is ever needed.
I really appreciated the text message uodates and how i was able to bring my car in right away even though it was a busy day for the shop, so they could keep it out of the rain (I park on the street, and had to broken windows on a rainy day). Everyone was very easygoing and super friendly. I was treated very well and really appreciate that!
Super fast repairs and friendly staff. Had my truck looking better than ever.
I very appropriate the calls you made updating the status of my vehicle as it being repaired. Thank you.
Vehicle Make : Volkswagen
Job well done, car looks new
My car came back with significant electrical problems that did not exist prior to ABRA's bodywork.
The car was done faster than I expected, and my initial thoughts are the car looks great inside and out. Your team did a great job! Thank you for all your hard work!
Great service. I really appreciated the frequent updates. Very courteous staff.
Thanks for going the extra mile and cleaning my car too that was amazing and made my day!
Everything was amazing! Chris and the front desk lady were very sweet and helpful. The only thing I would say is the detail guys left wax residue all over my console in my car. But, other than that, great! Thank you!
Abra did an exceptional job on my vehicle!! My car looks brand new inside and out! They even detailed the inside! I am thrilled with the care and concern they gave me as their customer!!
Thanks. I will recommend you.
Very professional and excellent work completed on our vehicle. We have absolutely no complaints. Would definitely use your establishment again.
Overall a great experience. Abra is great at communicating, both via text and telephone. Service was very prompt and all staff were very respectful throughout the experience. I would definitely recommend them to others.
I want to thank you for accommodating my schedule and doing a great job cleaning out my car! Merry Christmas to you all!
The best treatment I've ever received in the auto repair industry. You will get my recommendation with 5 stars!
Very happy with the job, it looks immaculate and much better than it did when I first purchased the vehicle!
Very Helpful, I enjoyed receiving text messages. It's nice to know we don't feel like we get lost in the shuffle. Especially after a nerve racking car accident.
You guys did a fabulous job on my the car.
The staff was friendly and kept me well informed on my car. They also completed my repair on time.
I was very happy with everything with the exception of continued confusion between Abra and my insurance company.
Great people. Great service.
The outside job is excellent but under the hood the front paint is ugly it gives an appearance that the SUVwas in a major accident at least a good paint job could have been more satisfactory .
Very good all around..awesome
Looks brand new with seamless service, one stop professional service. I hope I don't have to come back but if I do I know I will be in good hands and confident in all aspects of their work and service.
Excellent experience. Would recommend you company to others in my podition.
Thank you again.
My car looks better than when I first bought it! Thanks for the detail and the quick fix. You're amazing!
Quick fix and it looks amazing! Thank you!
Great work..very professional and they answered all answered our questions in a timely fashion. Very satisfied.
Excellent work on my bumpers. My car looks brand new again. Very friendly and accommodating staff.
Thank you for detailing my car prior to pick up!
I can't find anything to complain about which means you did a great job. Very professional and I will talk about you only in a good way
Eveeytging woth Abra was awesome. Please send my reguards to Gary he was super helpful :)
My experience with ABRA Auto Body & Glass was great. Almost daily updates by phone and email. Done on time, kind to their clients. Not to mention the work was excellent!
No problem with the repair process. The car was repaired quickly and looks great. Robert and other staff we dealt with were very friendly and professional. Would recommend Abra Auto Body to everyone needing auto repair services.
Customer service is outstanding. Mike is very professional and explained details clearly. I have a month old brand new car when someone scrape off paint in my car while parking. I just want to mention that whoever works on car need to ensure provide good quality, not just on paint job but other section of car that was touched. Right after I picked up my I found a weather strip in the back of my car which I almost discarded. I was told my car was vacuumed which I don't think was done. There was was shoe print in my car which scratches my door panel and put a dent on my speaker cover. Inside my trunk the cloth panel that was touched was not put back. There's long mark which was probably cause by blade when the section was taped. Today, I found that my gas tank fell because it was unscrewed. And lastly inside my car I found a panel screw which I stillhave to look where it should go back.
Love the service and the people at your shop. Will highly recommend you to friends and family
Great job repairing the damage to my vehicle! The one stop shop service made this an excellent experience! Abra, Geico, and Enterprise working together ensured minimal inconvenience to my day. Abra provided a quick Turn Around Time, quality repair!! Excellent communication through text messages and phone calls kept me informed about the repair progress! I am very pleased with the service!
Repair took too long, the repair was subpar paint had to been redone then took longer because bumper had to be repainted , vehicle returned not clean,interior all dusty seat covers not removed ,treated very poorly when I was disappointed with quality of work afterwards in picking up vehicle..overall experience left bad taste in my mouth. Found some more imperfections in paint and not functioning/broken parts that should not have even been affected in repairs.
I was very pleased with the work that was done on my car! I will be coming back to Abra gor any other damages in the future.
Everything went great! Customer service was outstanding. My car is beautiful once again. Thanks to mike and his crew for a very easy and stress free repair job.
The service was excellent, everyone was polite and friendly. All my questions were answered, the damages explained and how it was fixed. They also washed and vacuumed out the inside of my jeep for me, an added bonus! I would definitely recommend these folks to others and will probably return if/when my jeep needs work again.
Staff polite knowledgeable & completed work quickly
Amazing paint guy and super friendly staff!
Enjoyed my first experience with a body repair shop you guys rock
Fast turn around and courteous employees. 10/10
ABRA was great! Bill was a pleasure to deal with! Thanks!
Excellent customer service!
The program, Repair Express, is well thought out. The three men-Jesse, Mike and Phil were extremely professional and well organized. Customer service from the 'front of the house' was superb. But, the workmanship and attention to detail from the 'back of the house' was sadly lacking. I was under the impression that my car would be put back to the condition it was before it was hit. At the first inspection I found several 'nibs'. Also some marks on the rear bumper (courtesy buff). I was told that dust particle caused it and to give them a little bit more time to make it right. I returned at 2pm to find there were still nibs in the front bumper. Mike assured me 'his guys' would fix it. I waited there at the shop with my two young daughters. Mike had them wash my car after the last repair, and at that time we just needed to go home. When we got home, I inspected the car and I discovered there are still 'nibs'. At least one on the front and one on the rear bumper (not sure how that happened as they were just supposed to buff out some scratches. I also noticed a scratch on the passenger door that was not there when Mike and I did the first walk around prior to the repairs. I want to be happy with your company. I chose to bring my car to you instead of Hinshaw which is much closer to my home. I am saddened by the whole situation. Starting with my car being hit in a parking lot, and the fact that it is not the way it was before the incident. I simply wanted my car to look as if it hadn't had body damage. Again, I wish to stress the level of customer service from Mike was above and beyond. However, the work itself wasn't up to par at all. I feel the person doing the repair should have checked for these 'nibs' prior to my being called to pick it up. I would greatly appreciate your fixing the nibs and the new scratch.
Everyone was absolutely wonderful! And my car looks great.
Great customer service. Thanks you guys!!
Everyone was very professional and the customer service was excellent; everything was explained in detail!
Know over spray! Outstanding job to all ,thank you and a big aloha !
Very ,very nice paint job and repair work .
My car looks totally amazing!! Natalie
I took my truck in for repair and they did a horrible job I have a million water marks that where not there and the manager does not want to take responsibility for the poor work I'm furious and want this resolved ASAP this is a brand new truck and should not be in the condition it was left after the repair. This is by far the worst experience I have ever had What are you going to so to fix this problem ?? I hope this is not a survey just try and get positive feeds I really hope you take care of this. Also they left the rear bumper unfixed and sideways
They were fast friendly and very professional
Well all the people that helped me with the repair from first call to come get ur car it done call they where the Greatest a service I was with my last insurance company 11 years I never got this kind of service from them. Ever so thanks again Ralph D
I was impressed w/Abra's representatives & the quality work done on my car in a timely manner.
From start to finish, you guys did an amazing job taking care of us. Clear and open communication and a great job getting us back on the road. Truly excellent.
Polite, patient, understanding, professional and high quality work
I emailed some photos if some additional scratches and damage as well as collision damage that was nit taken care of.
Everything was excellent. I will be sure to use you in the future.
Please let then know they did a subperb job! I am very glad I choose them as the body shop. Thanks so very much. I really how they kept me with the updates as how everything was going while my car was being worked on. Just outstanding!
Thank you for going the extra mile
My FJ looks great!
Your team was courteous and got the work done quickly while maintaining a very high quality finished product.
Thank you for the good job!
Outstanding customer service. Everyone was so friendly and helpful. I love the constant communication and updates that were sent to me about the progress of my car. My experience was nothing less than positive. Thank you ABRA for the outstanding job that you did on my car. I will certainly recommend you to everyone that has need of this type of service.
Thanks again, The Lawrence's
I am very satisfied with my cars repair. We were treated with respect and right away, I would definitely recommend them!
Truly excellent customer service. One of the best examples of existing for the customer. Enterprise car rep was there, roles were explained, timeline presented. Communication via text was super. I would rate them higher than A if i could.
Very very impressed.
especially like the frequent status updates (e-mail) on the vehicle
Hi, Thank you for such a lightening service. I dropped my truck off at around 11a.m., and by 4p.m. Garry called and let me know that it's repaired and ready for pick up. Also thank you for such a professionallism your crews have as well as Geico rep. Such a team you have there. Thanks again, Vongsant (Vince) Chaijaroen
Great check in, staff all helpful and friendly. Good communication by phone
The texting aspect of communication needs work. Work timely completed and it looks great.
The area worked on looks better than new! Thank you for the fantastic work done.
I think that ABRA is amazing. I love how the staff keeps us informed with everything that is going on via text and phone call. Definitely would use them again and refer people.
I had a great experience with them. They extremely professional courteous and repaired my car in a timely manner.
EXCELLENT customer service!
Vehicle Make : Volkswagen
I appreciate Gary keeping me up to date every step of the way. I never felt like I was left in the dark on what is going on with my car. Brandon in Puyallup was very accomodating letting me bring my car in for the initial estimate with only a half hour notice. The work done on my car was very good and the auto mask application wa better than the original - no wrinkles!
My car got an "!" On the dash and it says there's a tire pressure sensor faulty or something close to that will have to take it in to get it checked, hopefully I can get it looked at closer to home? Not looking forward to having to drive back to Tacoma and I don't know how serious it is?
Everyone is very welcoming and friendly. The work that they did couldn't have been better.
My blinker does not work and there were some missing pieces in the truck. I did call and they are going to look at my car on Friday. I just didn't want to take more of my time away to deal with this. Now the repairs to the outside look great. Staff is very friendly we will see how it all turns out
Thank you for taking care of me.
Customer service was superb. I loved getting text updates. Thank you!
Thank you for everything, you all did great work! I really appreciate how quickly everything was completed. I also like the text message updates. My truck looks great and was happy to drive her home.
Thanks again Anna
The staff at ABRA were very nice, courtesy, and professional. They answered all my questions, and kept me updated every step of the repair process. not only did they do a fantastic job on my vehicles body repair, but when I went to pick it up my car looked as it did two months prior when I purchased it off the showroom floor. I mean I knew they were going to wash it, but ABRA went above and beyond my expectations and gave my car a complete detail, inside and out! I will definitely recommend them to everyone I know that may need any repairs done on their vehicles. To EVERYONE at ABRA a HUGE THANK YOU!!! I will definitely use you again for any future repairs to any one of my three vehicles.
Again THANK YOU, and keep up the phenomenal services that you provide!!!
I thought you did great work
After my recent visit I will no longer choose ABRA to handle my vehicle repair.
The new headlight that was placed on my vehicle was pretty dirty. Would have been nice to get a clean one. Not necessarily new but clean. Other than that everything was great! Thanks for the quick fix!
I thank you!For helping a Army disable Veteran been very helpful nice atmosphere working with Green Effect Lawn service that damage my Handa Car bumper! Thank you for showing me the old shotty paint Job that Saulitino Body shop did.And you guys gave me a brand new Bumper better paint Job! A in my Book! I told my state Farm Anna my agent she was so happy I show her the hunda car Bumber! She couldn't believe my car is twenty year old still look new she will refer other people too your shop keep up the good work God Bless your crew & staff stay Bless from Rico R
You guys are really good! I hope I don't wreck my vehicle again, but if I do, I'll definitely go back to your shop.
He done excellence job!!!!!!
You guys were awesome! Thank you for being so accommodating to my situation of being a couple hours up north- it was extremely convenient on my end to have documents emailed to me, and I appreciate all of the updates along the way. I wouldn't hesitate to recommend your business to anyone in need of a great shop. Thank you!
Inaccurate on the release date of my car. Took about 2 weeks more then what was quoted