Thank you everything was very professional from the staff to the great job on my car. Thank you so much!..
It was overall very good. My one knock on the experience was they originally told me my car was going to be ready on Monday but then they called me to let me know that my car was ready with only like an hour and some change to come get it on Friday... so I wasn't prepared to come get it and If I didn't come and get it right then, then I wouldn't be able to come get it until Monday, and my rental was due Saturday. I would have appreciated more time because I'm sure not very many people can just get up leave (without their car) with that amount of time.
Very happy with the outcome and must say fast service.
Keep me abreast of all the repairs that were being done
Thanks for finishing the work so quickly. You did a really nice job.
Color match is beautiful. My car was treated and driven wonderfully. The GPS alert system wasn't set off even once. With my phone quiet from no alerts, the frequent updates, and the beautiful job I was very satisfied.
They are Great with communication and customer service
A quick look over before dark ... hood does not fit!! Will look closer in morning....NOT HAPPY...
They did a great job on getting my car together and looking nice.
Excellent job. Very nice employees!!
Very good job! Got my car back quick and looking good! Thanks!
Things were great. They kept me informed and I felt comfortable while rig there
My car got returned to me with broken cup holders and it feels like my alignment isn't correct. I'm very upset to find my cup holder broken and not repaired, and I was never informed about it.
They got the job done in only three. I was very impressed with that. Also they were super nice and they kept checking in with me and telling how the process was going with me car. I definitely recommend this place to other people.
Thank you for texting me updates and letting me know my car was safe and warm. It meant alot to me that you cared for my car. I will definitely recommend you to my friends and family. Thanks again!
Insurance and body shop responses were great
Everyone was very kind and efficient. My car looks great! Thank you!
A very positive experience
You all did a wonderful job. I couldn't be happier
Great service, great work, & friendly staff.
Excellent communication, they called me
frequently(2-3x per week). Kept me well informed.
I will recommend your business to anyone who needs
Your services. Clearly I am totally impressed and will
let my insurance company know my assessment .
Thanks ever so much! ( my insurance is Safeco).
Mary Ellen Corrick
Good communication during and after the repair. Frindly people with a smile and a grate body technition and a first class repair job.
Great job in a very timely manner. Amazing friendly staff.
Everything from booking the appointment to picking my car up was a very pleasant experience. Jessica was especially helpful, giving me very timely updates with a lovely attitude! Hopefully I won't need their services again, but if I do, I will request that I be sent to them.
Thank you for making my experience stress free and professional! I really appreciated it.
I liked how you kept us informed thank you
Appreciated them keeping me up to date on what was happening, the courtesy of the staff and a clean car when they were finished. Would recommend the company to friends/family
Good job. Thanks for being so quick
Great communication, pro finish, pleasant
Excellent service and workmanship. They gave me a call every 48 hours to bring me up to date on progress and what to expect their shop to accomplish over the following day or two. They were great people to work with during a stressful time.
Excellent service, beginning to end!!!!
Jessica was very friendly and professional. It was a pleasure being a customer.
Thank you for providing exceptional customer service, keeping us up to date on the repairs, contacting the car rental company and accommodating our schedule. We will definitely recommend Abra Auto Body and Glass to family and friends!
The staff were very friendly and helpful! Jessica always kept me in the loop and went beyond the scope of her duties to assist with any questions I had. I would recommend them to any of my family and friends should they need any repairs in the future!
Still damage in areas that was previously noted. Besides this the service has been Outstanding!
Abru was very helpful in all phases of the process. They were quick to return phone calls, were always friendly and helpful, and took great care of my vehicle. They only did the work that was needed and didn't try to convince me that I needed more. They did all the contacting of my insurance company and even had the car rental company on speed dial to pick me up. Thank you so much!
The entire process was so easy and stress free. I was expecting things to take much longer than they did and was so surprised I hadn't car back in just a few days.
In an expedient Manner and a professional manner
I liked the fact I could do a walk in appointment to get the estimate done. Once the insurance gave the ok, the repair was scheduled quick and rental car was handled. The turn around time was outstanding. My truck went in mid-day Monday. It was done and looking like new on Wednesday afternoon. Great job!!
My vehicle looks great. Quick and kind folks at ABRA.
Ease of transaction and quality of work were exceptional.
Work completed ahead of schedule, excellent customer service. Provided ride after drop off and to pick up vehicle after work was completed.
These guys were great! Thank you so much for all your care
I am very satisfied with the repairs to my car, the team did a excellent job. I would definitely recommend Abra, to all I know.
Abra was awesome. They called every few days with an update. I picked up my suburban yesterday and the repair looks perfect. I wish the lady that hit me had ruined the other side too. The repaired side looks brand new!
Exceeded all expectations
Thank you all for quick service
Earlier hours would be nice. 7
Great people to deal with
Thank you again for the excellent service!
They kept me up to date with information about my vehicle.
Would highly recommend.
The repair process took too long (5 weeks).
Friendly and professional
Kept me updated as things progressed which was very helpful.
The best experience I have ever had with an auto body repair shop
The best service I have ever had any where. My is beautiful. Thank you for such a great experience.
Great job ..fast and the workmanship is excellent
Still have **** issue. Haven't heard back on that.
I was satisfied with the work done. Satisfaction surveys are a real pain in the
Thank U ,Fort there great employees especially for Schnice
Abra provided excellent service, communication and excellent finished results.
Great communication throughout the process. Excellent workmanship, looks new again.
Awesome staff and super quick! Thanks!
The experience was amazing. From the bid, through the completion of a job well done, the professionalism and follow up was exceptional. The coordination with the insurance and the rental car company was through and timely, and much appreciated.
Your team clearly had excellence in customer service and body repair as a goal to which everyone on the team seems to embrace. I would recommend you in a heartbeat. Thank you for making it easy for me. My repairs are terrific.
Great service! Job nicely done
Your team did a great job, my car looks really nice. Kent was very helpful, answering my questions and keeping me informed. Thank you very much, you have a great team. Doris M
quick easy very pleasant experience
I found the texts void of content and referring to my car as a live being extremely annoying. We get a flood of information all day long and don't need more that say nothing and just think they are cute.
At the same time, I was not informed of a change in scope before it was undertaken. This is improper. I have always had a repair shop call when they found something to be done that was not discussed in the estimate. So, you are presenting as being very communicative and, in fact, are not.
After getting the car back, I drove it 4 miles and the engine sounded a bit rough. OK. A few hours later, I started it up and ****) the cruise control light on the dashboard was flashing and I could not get it to turn off, 2) the check engine light was ON, 3) the anti-skid light was on and I could not get it to turn off. None of these were happening prior to the repair, the repair did not involve any electrical work in or around the dashboard, nor any electrical work at all that I know of save maybe disconnecting and reconnecting the fuel level sensor. I am going to have to bring it in again at some inconvenience.
Thank you so much for the short turn-around.
Everyone was awesome and kept me informed during the while process!
Vehicle Make : Volkswagen
My wife took the car in to have it repaired I have been out of town for work. When I got home I checked it out it looked great from the outside. She said her tail light was out the rear passenger the corner the work was on. I went to work to change it out and found out that the light was not burnt out that the light assembly for the signal was put in the wrong way forced in contacts bent was able to straitened it out and fix it no big deal its a VW the light set up is not friendly but then I noticed that the trim on that side is loose it's never been loose this car is in good shape it was never like that. Then I noticed in the back rear pillars there are black lines above the trim on the cloth. It seems to me that it was rushed back together. My wife has had a very rough time with this car with Les Schwab working on the front end then driving into it and me being gone she has just giving up but I feel if we take the car in for work it should come out looking great not rushed.
The repair itself looks great.
Whoever washed my car was very sloppy.
My windshield is streaky inside and out and I have to clean the glass before I can drive it.
It looks like adhesive residue on the trim of one of the repaired doors. I guess I will have to clean that off myself.
Honestly, when I used Abra a year ago, I was impressed with the cleanliness of my car when I picked it up.
This time, I could have paid the neighbor kid 5, and it probably would have looked better.
On a positive note, Shenise and Karen were great to deal with-
Great job, quick turn around also they keep me in the loop the whole way through the process.
On a scale of **** to 10 with 10 being the highest I would give you a 10 . Thank you!
It was fast and efficient. Good work!
Vehicle Make : Mitsubishi
I am extremely happy with the customer service, timeliness of repairs, and overall getting my car back. My only issue is that the paint on my front and back bumper do not match the rest of the car. It matched before my accident but doesn't now.
Very pleasant staff! Friendly and positive. Efficient and reasonable repair to my vehicle.
outstanding and very good work! very meticulous! you folks will always get my business
Not enough G12 coolant replaced in the Audi. Wife was worried and pulled over. I had to go get her.
Everybody at Abra was so friendly and helpful! Thank you for making a tough situation with my car a much more pleasant and less stressful experience than I'd expected. I really appreciate it. Plus, the car looks great!
Extremely fast work, car looks brand new, great service good people good place. 100 % satisfied
I was extremely impressed not only with the repairs on my car but also by the great customer service. The staff was very knowledgable, professional and friendly. I appreciated how easy the process was and the text messages updating me on the progress of my vehicle. Without a doubt I will seek ABRA for any future auto body and glass needs. I am glad USAA recommended them to me. Thank you for everything!
We have consistently been impressed by the professionalism of this company, including frequent updates of the status of our car, and the quality of their work. Each time we have needed to have more work done to our car, we have requested to return to this company. Thank you.
It's a great experience. Thank you very much.
Thanks for all your hard work. You did a great job. Your staff was courteous and great to work with.
Great job on the truck. Thanks soooo much
Great people...great follow up...hope I don't have to take my car in any time soon, BUT if I ever do, it'll be there.
Great service, great work on my repair. Keep it up!
I appreciate the quality work!
Extremely friendly and courteous. Was very well equipped with the rite personal and tools for the job. They were fast and professional. I will recommend other people going there.
The young woman at the front counter -Cherise?-
She's pretty wonderful. Very professional, courteous, knowledgable.
I've been a manager for almost thirty years, and recognize the potential you have in her.
Thanks for taking care of my vehicle.