Not only was I given numerous pickup dates, but after picking up the vehicle once repairs were "completed", the repairs were found to be unsatisfactory.
Good communication about the progress of the repairs.
Friendly and effecient. A pleasure to work with
Jim totally took care of things
My car was fixed on time. Everything looks great.
ABRA went above and beyond my expectations. Although I believe there's always room for improvement, my experience was pretty seamless and I can't think of any ways it could be better.
I was unhappy to get a call from accident angels after speaking to your rep. Are these ambulance chasers affiliated you? Or have they just tapped into a lucrative source? The work performed couldn't have been better. Thanks.
Great customer service! Front desk to technician were positive and polite.
Did a beautiful job on my car, looks so brand new!
On schedule, estimate correct, knowkedgable, kept me informed, professional and courteous staff. Facility clean. Overall good experience. Will recommend.
Great job. Kept us informed of the progress.
ABRA did a great job and was nice enough to wait a little bit after there closing hours so that I could pick up my car since I was runing late from work. ABRA employees are very friendly and kept me updated with the car status thru out the whole process. There is no doubt that I will be recomending ABRA for anyone who needs there service...THANK YOU ABRA????
Fantastic service! Thanks for keeping me update on all repairs.
Vehicle Make : Volkswagen
Fast, efficient and professional
The job came out better than I could hope. I couldn't even tell there was ever any damage.
They are quick getting the job done and do a fantastic job with all repairs. Staff is friendly and remembered me.
Very happy with repairs and professionalism.
Thanks for going the extra mile and finding out about the recall. Super.
Jim and the entire staff were incredibly helpful with the entire process. We will absolutely recommend them to friends and family. Thanks for making a difficult process easy on our family.
Vehicle Make : Volkswagen
This was a job that Morris was to contact us when they had the mud flap. Plus it had to be 30 days after the car was painted before they could apply protective Mylar that was previously on it. Finally we contacted them and an appointment was made. The receptionist there is the best employee and always so friendly and very professional. She has been extremely helpful. I believe her name is Myra. New manager Dean was very professional and really took care of our car. Everything is done and we are appreciative. Thank you for good employees at this Kennewick location.
I am very happy and satisfied with the quality of work :)
Thank you Jim and your secretary for all the work and information you provided me and kept me updated :)
God bless each one of you. Continue the great work.
Thank you so much for your hard work and great communication. The staff was very friendly and helpful, both Jim & Dean were great to work with. And of course, the body work looks perfect. Little touches like vacuuming the interior go a long way (especially when I have small children who like to throw cheerios on the ground!). I will definitely recommend ABRA to others
Jim and all the employees are so nice and very accommodating. They did a beautiful job. Also, they coordinated with another company to get my car detailed. Very nice of them to go out of their way and help me. I would definitely recommend them to others.
Thank you for the great bumper repair, communication, and service. This was my first experience with Abra and hopefully my last:). Thank you for great service!
Can't tell where the damage was done. Done very quickly. They took good care of my brand new "baby".
There is a small dent in the upper part of the deck where the baseball bat hit. I'm not going to bring it back to get it fixed. I'll live with it
. All else is fine
Everything about my experience with Abra was positive. Quality work, professional service, and friendly staff. Thanks Abra!
ABRA has worked on two of our cars (auto body work) and the work was very well done, very professional.
Fast turnover time, very professional ! I love the updated text messages. My car looks amazing
I was happy with the quality of work that was done to the car. What I am upset about is the fact that they didn't bother to clean the inside of my car at all. When I got in, the dash, seats, all season floor mats, and stereo were all covered in body shop dust. I brought the car in clean. It should have been clean when I picked it up. Sonshine previously did all my bodywork through my insurance. Whenever I had work done, the car was always picked up cleaner than when I left it.
I am very pleased with the wonderful service I received at abra! And the amazing work they did on my car. I loved being notified so much about my car! I have two kids and they made me feel as if I had a third while they had my car. Thanks again abra you all are wonderful!
Awsome experience dealing with the people at Abra Autobody. A great feeling that they care not only about doing a superb job repairing my pickup but getting daily texts to update me on the progress. All the staff i met were so friendly and professional.
Good quality work,
Updated me throughout repair,
I still think you could have have given me the winning PowerBar numbers.
Team was thorough, polite and easy to work with. Jim explained process well, so there were no surprises.
Process was seamless, service was exceptional and loved getting regular info/feedback on how my repairs were going. Definitely recommending them to friends.
Your while staff was very welcoming and personable. The process/repair was very smooth and I felt well-informed and taken care of the whole time. I would not hesitate to recommend your company.
Completed the job on time and on budget. Can't tell the car has been repaired.
Very happy with the service we got at your shop
Jim at Abraham was very professional and made sure I understood each step in the process.
Outstanding experience with Jim and the rest of the Abra group. Really appreciated all of the updates and their effort in getting the repairs done so quickly. They delivered the truck when they said they would. Thank you!
I was very well taken care of. Thank you
Did miss one replacement part that i had to return for, but otherwise a great repair experience.
Very nice and friendly shop. I'll be back. Thanks
If I ever need repairs again, (hopefully not), I will definitely use Abra. The people there were very helpful, informed me constantly about my vehicle, courteous and most importantly, completed the job in a short time with excellent results. Thank you.
The entire experience was excellent. Everyone at ABRA was courteous, professional, and so easy to work with. The repair to our vehicle was completed when they said it would be and our vehicle looked fabulous! We were updated regularly on the progress. We will definitely recommend ABRA.
Very good service and staff was awesome.
From the moment I walked in, I was greeted with smiling faces and a friendly atmosphere. Fortunately I'm not Saavy in the repair world ways, but Abra eased my concerns and made me feel comfortable throughout the process. They were able to take my car in with no wait, provided an explanation of services that would be done and told me they would keep me posted... They followed through on every aspect. I was nervous taking my brand new Kia Sorento in as I was afraid it would show the difference between original and new, but sure enough it looked great and you can't tell anything ever happened. Not only this but Abra he my car completed 6 days ahead of schedule. Couldn't have asked for a better experience. Thank you, Abra!
Awesome team and great work! Thanks ABRA!
They didn't communicate with us very well about the extra expenses. I didn't know about them until I went to pickup the van. I was extremely upset . They didn't tell me the insurance company was going to pay for it until after I got ther and got very upset. They did tell me on the phone they would contact the insurance co. But didn't let me know the extra expenses had been approved. My husband called them twice and nothing was said. Better communication skills are needed!!! Very upsetting. All I needed to know was how much more it would be beyond the estimate and how much more if any the insurance was going to pay. I needed to know that before I came in to pick up the van.
Thank you for making my repairs very painless and very professional .
Vehicle Make : Range Rover
A great experience in all ways! From greeting to good by! I hope I don't need car body work again but if I do I will be back.
They were very kind and efficient and explained procedure to me and done ahead of schedule. I highly recommend them!!
I would have appreciated a true estimate- vs just an off handed comment that it was what the paper from the (other party's) insurance company said. That being said, the work done to the car looks good.
Vehicle Make : Volkswagen
I love Abra auto Body and Glass. They fixed my car really fast. Only had it for 4 days and they did such a great job. I love the way they fixed my car. And the personal is really nice and the best thing was they would always be sending me texts to let me know the process of the repair and what they were doing to my car step by step. Thank you so much Abra auto Body i hope i dont have to bring my car to you guys again that would mean i would have to have a repair which i gope not but if so i would totally take it to you guys. Thanks again from the Villalobos Family ????
I was amazed at the body work that was done. It looked like it just rolled off the showroom floor. It was crunched so bad I didn't think it could be fixed so completely. Paint job was great too.
They were friendly fast efficient a pleasure to work with in fixing our truck
Thanks for getting the work done quickly.
You guys were great at communicating when my car would be done and just an overall great experience.
Great work and customer service!
Thank you very much for helping me in my time of need. You made a horrible situation easy and made me feel valuable when I called to check in. Thank you for your attention to detail and making this a carefree situation for me.
Got truck done really fast I thought. Nice surprise. Thanks
This experience has been much better than my last repair at a local compeditors facility. Will recommend you to others.
amazing employees always have a welcoming smile and ready to help.
The daily Tex was a great surprise. Also fixing the kink in the side molding was sincerely appreciated.
My sincere thanks to you and your staff
You received a thumbs up on the USAA survey.
Outstanding service. Awesome experience.
I couldn't of asked for a better experience. ABRA treated me so well from the moment I walked in the door, to when I was handed the keys to my truck. Their service was phenomenal, I will definitely go to them or refer them for any body work needs .
You exceed my expectations. The job was completed early and the car looks great. Well done folks!
The repairs were well done and in a very timely manner. The staff that I met were easy to work with. My thanks to Jim and all others involved.
Once I was able to talk directly to you all I got more complete and consise information. Thank you for not putting me thru more stress than I was already under. You did wonderful work on my Malibu it looks like it never happened. I'll be back for that other little job that still needs fixed.
I am completely satisfied with the quality work that Abra performed on my 2015 Dodge Challenger. I will recommend Abra Auto Body & Glass to anyone needing a professional job on their vehicle. From start to finish the Team Members at Abra were courteous, professional, answered all of my questions, always returned my phone calls (the same day) and kept me up to date on the progress. You cannot go wrong with Abra. The craftsmanship with the work done on my vehicle is perfect. While backing their work for life!! Thanks Abra.
It appears that the work was done in a timely manner, it would have been nice to talk to a specialist when I came to pick it up.
This was absolutely the worse experience.
Vehicle Make : Volkswagen
This is our first experience with any auto body repair. This place is prompt,above and beyond customer communication and the work they do is immaculate. We just simply cannot say enough about the work they do and the impeccable condition of our auto. Top notch company and beautiful work. Thanks USAA for recommending them.
Thanks for doing a great job on my Ram truck.
The staff was very polite and professional.
The job was done in timely fashion.
Wil be recommending friends.
Excellent thank you so much
Great job your staff is very pleasant and helpful
Thank you for all the great work on my car..
The shop was very accommodating to me and the repair work was excellent, and done in a timely manner... Morris is awesome andwas not rude after getting my attitude in regards to my stereo system, I ddon't look foreword to having future car repairs, however, should it need done, I have the highest confidence in regards to Abraham and wont hesitate to call them up for any future work, thank you!!!
Told car was done twice and had to come back after a weekend and pick up vehicle
Faster than I ever expected, thanks for getting my car back to me right away!
The work was top notch and the staff was professional. I am grateful for the quality work you guys did.
They were two days late and did not complete the additional work requested
They ROCK!! Have never experienced such good care, EVER, thanks ABRA you all did a fantastic job, the car is beautiful!! :-)
Very professional was completed when told it would be
Took my car to your shop at the request off insurance company for estimate. I agreed to allow your shop to do body work ONLY! Asked for my car to go to a certified Jeep Dealer for all other work. Your shopping never took my. car to where I asked them too. When asked why? I was told "we don't have to, we were authorized by the insurance company to do the work." In WA State, it is my right to have repairs made where I wish no matter what. After obtaining my car and driving it home the dash board lights for my airbag system came on again, which makes me think no work was actually done. I called your service man and told him. I was stunned and outraged at his response. "oh yah, you have to take it to the Jeep dealer to turn those lights off!". If my car had been taken where Iasked it would be fixed. I am filling complained with better business Bureau and the insurance commission along with the state officials WA.
Excellent customer service! I would rate my experience and satisfaction 10 out of 10.
Totally delighted with the speed, efficiency, and kindness of my recent repair. The staff and results were outstanding! I felt like they were good friends looking out for me. The cheerful texts made my day, lifted my spirits, and made me feel completely confident that my car was in the best of hands. If God forbid, I ever need another repair, I will run straight there, and recommend the same to any one I know. Absolutely stellar . Thank you so much!
Parts were not available & I Was without my car for 8 days.
Morris was very helpfull by always keeping me informed about the progress of my repairs and I was very happy with my experience overall.
Excellent customer service, timely updates, very friendly and approachable staff.
Finished in a respectable timely fashion . Thank you
10 excellent experience and good customer service as well as job performance.
Excellent service and the repair work was really a great job.
Great customer service! Thoughtful of my schedule. Thanks!
The vehicle looks as good as new.
Great customer service and superb auto body repair work.