Glen is great. This was a very difficult car to work on: 1995 Toyota Supra with discontinued OEM parts. The final result was as good as new. I got to talk with Scott who did most of the body work. I was so pleased that I had his experience behind the work on my car. Thanks!
They did great job. Kept me informed. They even cleaned my car, very impressed.
Great experience and Tony was very helpful. Kudos to the team who did a wonderful job on repairing all the damage!
Glenn in Issaquah would self-evaluate that the service you provided was 10/10. It was not. Sad that he couldn't properly self-evaluate. Let me cite the highlights, though the last was where you lost me. Service was at best, 5/10.
- Schedule over the phone was a poor experience. Four days to get an estimate which took no more than 5 minutes, crazy. They also couldn't explain to my why a tow truck drop off would get an estimate that day but I couldn't swing by at any point in the next three days for an estimate.
- When I went in for an estimate, the Issaquah location said I was marked down for Express service and could leave my car that day, but I was not told that on the phone so rental and other scheduling hadn't been done yet. Would have been great service had I been told. If you want 10/10, you need to properly communicate that. Glenn was quick to blame the phone center for that. (He was always quick to blame someone else.)
- Drop off was about the only part that was fine, though no estimate was given of when I'd get my car back. Would have been nice to know.
- The text messages were nice, however, gave no actually progress. A few days in I got "you car is nearly ready", then no messages after that for a few days until I got the call the car was ready. Nice idea, but would love it to be more accurate.
- Got a call from Glenn on Thursday at 11am saying my car would be done that afternoon. I said, "ok, I hadn't really planned for today since I had no recent updates, can I pick it up in the morning." He said, "ummm, I guess that is fine." Then I realized I didn't have afternoon meetings so I offered, "ok, I can come at 4:30, is that ok?" Glenn said, "yes, sounds good." Was my car ready when I arrived at 4:30? No. In fact, Glenn was surprised to see me. "They are still working on your car. Bumper isn't back on yet." Ok. What do you want me to do? We agreed on 4:30 and I already returned the rental car. USAA had called me early to say that Glenn had marked the car as done and I needed to return the car that day or be charged. So I waited. The Issaquah location CLOSED at 5:30 while I was still waiting. By 5:45, Glenn had the car ready. He said "you did the paper work already." NOPE. He blamed the front-desk staff. Glenn then asked me to pay the deductible, which USAA had already waived and paid on the 3rd of March, 13 days before. Glenn blamed your systems for not showing that to him. (But it wasn't like it was the day before...it had been done the day after the payment for the repair when the estimate was done.) Lucky I had the USAA app to prove it to him. And when Glenn took me out to my car was when he told me I should rate his service as 10/10 because "hey, I mean, you might have had to wait but we got you the car the day we said...haha." NO GLENN. YOU DIDN'T. Your office closed 15 minutes before so technically, it wasn't done on the day you told me it would be done.
I have to say I am not super impressed. I think you just barely made the "ehhh" level and for sure not what I would expect as a USAA customer. I'll make sure to tell USAA my experience. I'd hope that you'd strive for better but I guess since you know the insurance company will pay you, there isn't much reason too. At least Glenn could have not blamed everyone else for the issues and could have just been honest that he screwed up at least the last part.
I was texted several times that my repairs were preceding on schedule, but I had not been told what the schedule was. It was a little confusing.
The car was finished earlier than expected!
Well organized! Great customer service!
Not like the bozos at Enterprise Car
Great customer service! Needed a little adjustment made to my car and they did it without a hesitation! The repair was made very timely and frankly sooner than I thought. Glenn and staff are awesome!
The text alerts are annoying
Great communication, friendliness & workmanship. Too bad that parts delivery was slow with suppliers of parts. It is a very busy time all over the USA with the weather contributing to heavy load of accidents. The slowness was due to those delays and not under your control. I definitely will recommend your ABRA shop to my friends.
I had a wonderful experience. Stephen was extremely helpful working with the insurance company and my timeframe. I would definitely go back.
Vehicle looks great thank you
Good communication and the car looks great after the repair.
Your guys text program is not helpful. They contain no real data. No estimates or timelines or updates with where things are at. The phone calls from people were always more helpful.
Thank you for taking care of my car. Looks great.
Greatly appreciate your attention to detail and taking the time to wash and clean my car before delivering it back to me.
Everyone was polite and kept me updated as to the progress. Pleased with the service.
Wanted to mention Glenn specifically. He did the follow ups and provided us frequent updates on the service. Excellent work done and the repairs were completed on time. We are very happy with the work done by Abra.
Friendly updates through the process.
Excellent work and communication
I am very happy with the service and the quality of the work.
All staff were pleasant and professional. Twice in the last three months my car has been here for work and it is been done well and quite quickly. Love these guys!
I want to call out Jaylynn (I believe that's her name but my apologies if I have it wrong) at the front desk - she is an absolute rock star. She went over and above to help me more than once and was such a kind, positive and genuine person. It was a pleasure working with her. She is a super asset to ABRA. And just an absolute light in the midst of the chaos of needing car repairs, tow trucks and coordinating with rentalal car companies. A personal thanks to her and a very merry. Hristmas to the entire team!!!
Thank you for being so kind and welcoming. You did everything on time and very well. Thank you.
Steve & your other staff were a pleasure to deal with. Very professional & efficient.
Very speedy service! Nice employees! And my car looks great!
Glen was very professional and helpful and explained the entire repair process to us. Great employee!
They kept me in formed on the progression and very professiomal and friendly.car looked perfect.
The team was extremely helpful in giving me the best option available to have my car repaired. I loved the experience
Looks fantastic! great job! great communication! Thank you for making this super easy.
Estimate was accurate. Quality and finish seems to be high (too early to tell really). Best part of the experience with ABRA was the open communication and status. Excellent customer service from Steve & team.
Rep was not responsive and failed to let me know of new eta even after I called and he promised to call back. Promised to call me back and never did. When I picked up he was busy trying to fix the copier and asked me to wait until I asked him if what he was doing was related to my car or not. Not of course and it was not urgent either.
Glenn was efficient, kind and professional.
Lights do not flash and horn does not chirp when doors are locked with remote as they did before. Please contact me to discuss how this is going to be corrected.
Good people, professional service.
Professional, friendly, and knowledgeable staff. Will recommend to others and would use again
Excellent customer service from the phone call to the front desk help to the service provider who walked me through the process. Very professional and friendly. I will recommend!
Nice, helpful employees and quality work in a reasonable time.
The follow up and customer service from the lovely woman in the office was A+
As fate has it, i have had all of my cars (old and current) serviced at ABRA. It's never a fun thing when accidents happen, but ABRA did such a good finish job on my first car with them that I knew that I would go to them always for car body work. Their work is very good and the paint finishes have lasted a long time on my cars. Very satisfied with their workmanship.
On time & estimate spot on! Thanks for the text updates, too.
Glen was fantastic. He kept me informed throughout my repair process, and also noticed me as soon as additional damage was found, and the estimate would have to be revised. Totally fantastic work!
They did an excellent job and kept us informed the whole way it was a great experience
All went according to plan. No surprises and everyone was very knowledgeable about the issue and its resolution.
Very nice team to work with!
Excellent communication with customer, meticulous workmanship, ready ahead of schedule. Very satisfied with results.
Good customer service & quality of work is great
Very professional and reassuring!
The team was very helpful, knowledgable, and felt my pain in the damage. They found a quick solution and got me back on the road very quickly at a much lower cost than I was expecting. Great results from a caring and quality team of professionals
Everyone was great and the customer service was amazing!
Vehicle Make : Volkswagen
Great communication and great service!
I was dreading taking my car in for repair. But I was very surprised and impressed with the high level of customer service! Everything was easy and taken care of for me, even rental car. Our rep. kept in great communication with me and the texts were a nice touch. Thank you, will recommend!
Glenn was super fantastic! The best customer service and ongoing communication with status updates I've ever had????! A plus
The team was great!! Dropped my Honda off and right away I was getting texts letting me know what was happening and when!! I didn't need to make any phone calls because they were so proactive !!!! Start to finish everything was perfect!! I would take my car there again for repairs and I would also recommend that my friends bring their cars in as well!! Thanks guys for a GREAT JOB!!
I was kept informed at all times of the status on my car. That was great! Everyone was extremely helpful and nice!
Glen was awesome and provided an excellent services. He called and texted to give me an update very frequently.
I had an excellent experience from start to finish with Abra on East Lake Sammamish, they sent daily updates via text to me and delivered the car at the promised time, the repair looks good and I am a satisfied customer
My car was there for 2+ weeks and when I received it the air bag warning lights were still on. Now I have to go back to abra to get it looked at. Should have been completed while the car was there.
Service other than that was great
Great customer service. Very professional. Good job!
I had to drop my car off the second time due to the rental car did not get reserve with Enterprise as I requested when I set up my apt. Other than that. ... Good service.
It couldn't have been any better! Glen was so responsive and gracious the entire time. I couldn't have asked for better customer service and will absolutely recommend you to anyone and everyone. Thank you for making it so easy for me and keeping me updated regularly.
Car looks great. Easy to make an appointment for the estimate and repair. Greg and team were friendly and professional.
Thank you, Erin S
Glen was very good about keeping us informed
Thank you! Great service and happy with work.
The only thing I would have changed would have been a better ability to fix one area on the front of my car. But the men working here did their best and showed me why I couldn't get more repair out of it.
Nould have preferred vehicle stayed locally where I know personnel.
Glenn was my service write and was a total professional
Very good experience. Would recommend your shop to friends and family.
Great crew to work with and theyou followed up nicely.
Such a great experience!! ABRA totally exceeded my expectations. I absolutely would recommend them!!!
Steve was very professional and kept me posted all the way through. Thanks.
The estimate and scheduling was done efficiently. ABRA drove me home when I dropped off the car and kept me updated by text message as I requested.it was completed on time.
I appreciated the entire process start to finish. They kept us up to date with every part of the process. Steven (?) was super friendly and did an excellent job of explaining what was done to the car. When we picked up our car it had been washed and vacuumed.
Excellent and timely service!
I brought my Nissan Altman in for.repair on the front end after hitting a deer on the freeway. I brought it in on a Thursday and was told that it would take between 3 and 5 days to repair. I was told that I would be given updates while it was in and they were true to their word. They kept me aprised as to.what was going on. It was finished and ready for pick up the following Tuesday. They did a beautiful job on it! It looked like new. They even went above and beyond in my opinion by cleaning the carpet and seats front and back,and washing the car! Everyone that I delt with was very friendly and professional. I was never once talked down to or was made to feel like a stupid woman. That is very important to me as I have had that experience more than once in the past by other places. I will definitely come back here if I am ever in need of repairs in the future. I will happily recommend you to anyone that I know that is ever in need of your services. Everything was made very easy in the fact that they did all of the communications with my insurance company, so I had nothing to worry about except for having to drop off and pick up my car. Everything else was taken care of by you.
Thank you so much for all of your hard work!
I appreciate the quality work with a quick turnaround rate. Additionally, the customer service was great. Thank you for a job well done.
Very professional. Excellent service. Steven was great. I will definitely recommend this location to others and I will certainly come back. Thank you. The truck looks outstanding.
Easy to work with, painless process. Thank you!
The part was not delivered to the correct Abra location so I had to come back the next day after it was not ready when promised. No one called me. The work was done fine but I had to make two trips to have it done.
Great service - Steven was very helpful. Car looks super.
Very professional and excellent communication. Car done and is excellent
Great communication during process!
Great work on my vehicle. Great with communication in keeping me updated and very efficient with getting work done!
I appreciated the courtesy shown and knowledgeable, careful answers to questions. Also, workmanship and repairs appear thorough and well done.
Overall good service. Thanks!
It was beyond horrible to drive away and start realizing my belongings were missing. Either my car was robbed because they left it unlocked with keys inside or someone there stole and rummaged through my things. I am furious and will never go back there.
Staff was very friendly and knowledge! Would recommend to friends and family!
Vehicle Make : Mini Cooper
There is still some body work left needing to be done.
Thanks for your help! Everyone was professional and took great care of me.
Thank you for ordering a new bumper for my car.
Was kept informed about progress.. Also couldn't tell I was even in an accident. Looked brand new as it was before. And clean. Hope I never need your services again, but will spread the news to others.
The job was done in one day and cost exactly what the estimate was. The repair was very professional. Well done!
Great costumer service and car looks great!
Scheduling was ridicously delayed.
From the time I arrived with my car until I picked it up 10 days later...I was impressed by the people I met and the wonderful job they did repairing my car. On a scale of ****-10...ABRA rates a 20! I woukd recommend your shop to anyone and while I hope I never need your services again...good to know you're there if needed.
There was a hiccup with correct phone numbers. When the problem was realized, every effort was made to make things right. I am pleased with the outcome.
Vehicle Make : Mini Cooper
Steven was great, and the repair was perfection.
They offered options for resolving my issue rather than just present me with one expensive option. I was very pleased with them just being real with me.
Super happy with service and endvresult. Surprised at communication and timlyness.
Thank you for everything! Awesome service and excellent staff!!! Very pleased with my experience. Will refer others and return if ever in need again!
Friendly professioal service. Quality work at the highest level. Most satisfying experience. Thank you Glen Fitsimmons and staff for a job well done!
The car looks good. Cannot even tell there was any work done on it. Once the mudflaps are finished and put on, it will look as good or better than when new. Thanks for the easy process.
My car is as good as new. Thank you for doing such a great job. Everyone was so helpful too.
All the employees I dealt with were super professional, knowledgeable and nice!!!
I felt the estimate was described very well and fair
Fantastic service as always
A great team who really cares what the client wants. Thanks for s job well done'
Everything was taken care of nicely. The only issue is that the text message I re dived telling me when my car would be done indicated it would be done on a Saturday and Abra isn't even open on Saturday. Also, if a car is going to be finished on any given day, a phone call should be made by noon to allow people to make plans accordingly.
Well done job. Steven did an excellent job. He followed up with me about my car and returned my calls on time
Very happy with the work and the speed at which it was done. Katherine was a pleasure to work with.
Vehicle Make : Volkswagen
Needed to go back two additional times to get work re-dove
Thank you for making this process so easy.
Repair was very poorly executed.
Dust under paint
Pearl/paint tone does not match existing
Thank you for fixing my truck in a timely manner. It looks great.
Very impressed! From start to finish I was informed of the progress for my vehicle and all the staff was super friendly especially Erica. Thank you all so much!
Katherine was awesome. She had some pitch removed from the body at no cost and did a good job of keeping me informed.
The email and text updates were good but they are about a day behind, which effectively makes them worthless. Good idea - just need to work on the timing.
My car looks amazing! You cannot even tell it was in an accident. Will definitely use them again if needed.
Vehicle Make : Mini Cooper
Thank you for the beautiful job you did on our Mini Cooper. We appreciate your attention to every detail!
Paid to have the hood of my vehicle repainted and there is a section of the hood that looks to be over buffed to the point that the paint came off, this needs to be fixed. The 3M coating on both front headlights were damaged at your shop and needs to be addressed and fixed too. The inside and outside of my car is completely covered in dust from your facility to a gross degree and needs to be addressed too (note: any car that I've ever had body work done on has always come back to me detailed or at least cleaned). I'll be in contact with very soon!
Great service, attitude and updates from Melinda and Erica.
Work well done in the time frame promised, great communication and office staff were very customer focused
Awesome customer service, I would definitely come back if my car needs anymore work!
You're communications with me were excellent.
The job was done quickly and at the price promised. The ride to work and the ride to pick me up was very helpful and prompt. That convenience was one of the reasons I chose to bring my car to you. I would definitely come back if I need any other body work. Thank you.
1St time bring in my car I was terribly dissatisfied and disappointed. Had to bring my car back for Abra to fix 5 things. They did make good on 4 items. Still waiting for a part. Susan
ABRA did an outstanding job with my car. They were professional throughout the whole process keeping me updated by text. I knew I had nothing to worry about. I would highly recommend this company to anyone.
The work done on the vehicle was excellent. Status updates on car were nice. Final invoice was higher by 140 due in part to a higher cost for the front bumper cover. This was not explained at time of payment. Overall experience was positive.
Resin or glue substance was smeared on various parts on the driver's side of the van when we picked it up. We were unable to clean it off, and need to bring the van back in now.
Worst experience EVER! My car was not even fixed! Multiple scratches, HORRIBLE CUSTOMER SERVICE! Report says a part was fixed/replaced that obviously wasn't! I seriously hope the entire staff catches a horrific flesh eating bacteria!
Very happy. Good company and communication during the job.
The text alerts are mostly useless at best, and down right annoying most I'd the time. Would better if either less often, or if determined to have messages that are basically no news at this time, then say that without be cutesy. Same goes for the daily calls that were mostly I can't tell you anything, but....
On the plus side all this over the top CS shows you're trying and that is appreciated.
Such an easy, painless process!
It was the first accident i'd been in. Abra was able to find time to help me even though i hadn't known to echeduke an appointment. They were considerate, kind, and helpful, my car was repaired ahead of the schedule they gave me and looking better than it had been even before the accident. I couldn't be happier with their service.
I didnt exspect such prompt and professional service very happy
Job was done quickly and professionally.
Your team made sure the car was ready on time & it looked great.
Everyone was very kind and job well done.
Beautiful work. Thank you!
Great communications, status, and meeting set expectation - thank you
Loved the daily notes, clean & orderly facility
& the front line staff. I have told others about
you & your excellent service.
Excellent service would recommend Abra too a friend
I was very happy with your service, from beginning to end! Thanks so much!
Great response from beginning to end with continuous updates. Greatly appreciated the communication!
The work itself was excellent. The timer promised was moved twice, and caused me quite a bit of schedule changing for work to make it work. But overall excellent work on the car itself.
Great communication by phone and txt. Thank you for a great experience.
Great communication. Very professional. I would definitely recommend them. Car repair looks great.
Thank you for providing regular updates and completing the work within the specified time frame. I feel comfortable in recommending ABRA for auto body repair work.
I just drove the car a short distance but all seems good ... Love the text updates ., all was easy and all looks great! Thanks tons!
I haven't seen it yet but so far the service has been great!
Thank you for being so flexible with my work schedule and for the great job on my Mazda.
Looks like nothing happened! And impressed that you cleaned my car inside and out before we took it back. I also appreciate the fact that you have these daily text messages just to update me of the status of the car repair. Thanks for the great quality if the repair and the fastness too.
Job done in a timely manner and at estimated quote.
I was surprised on how fast the turnaround time was, only **** day and not even a whole day. The only thing I wish was different was more explanation about what work was doing to be done upfront. Car looks great. Will come back.
Amazing job. My Rav4 looks like new.
There were a couple of things not done to perfection. Left rear lamp is a bit lose compared to the right (which was not hit in the impact), and the gap between the body of the car and the bumper is noticeably bigger than before. I'll keep an eye out and let you know if these issues get worse.
Great service and really fast!
My husband asks to have other dings and scratches taken care of at our visit, I reminded them of this, it took 3 times as long to get done than estimated and they didn't do the extra work we had asked. The estimator acted like she had no idea what I was talking about.
All of the employees that I worked with or talked to were very helpful and courteous. I would definitely use this shop again and I will recommend this shop to family, friends and anyone needing their car repaired. If your other locations are half as good as the location I used I have no problem using them. Again the ABRA Auto Body and Glass I used were top shelf and I can't say enough good things about them, GREAT JOB. I am happy to have my car back in such a timely manner and top notch workmanship.
The repairs look amazing better than I could have imagined! The inside of my car was cleaned that was a plus!
Did a great job. Very satisfied with service.
Vehicle Make : Volkswagen
Amazing service, amazing communication. Best place I've ever had my car fixed - loved the ladies in the front office. Thank you!!
Very good job on the car. Thank you
Dashboard timer showing the duration of the trip is not displaying.
When I picked up my car it appears that ABRA did not check the car computer. It required one more day to do the work. The computer should have been checked since the car has various sensors attached to it.
I was impressed by the speed and quality of the work done. Thank you!
The interior of the door that was repaired is a filthy mess. It was clean when I brought it into Abra.
I appreciate being updated daily on the progress of the work. You guys did an excellent job.
It looks perfect .I was amazed how perfect the color matched and that there were no orange peel.best paint work I've ever seen.thank u again.
Great customer service by Katherine. Fast and quality work.
Melinda walked us through every step of the way and we felt completely confident that we were in great hands.
Service and workmanship was excellent! Thank you very much!
Thanks for keeping me informed throughout the whole process! I'll definitely be telling my friends about your great work and service. :)
Took too long and was still coffee stained.
Excellent business model! !! Very impressed! !!
They competed the analysis and repair much faster than expected as well as the cost was below our expectations!
Stopped to fill up gas tank on trip home from shop and noticed that the drivers rear wheel was smoking and smelled as though brakes were burning. Called as soon as I got home but no one answered when I caled to report the problem. Can't drive it back without burning up brake. Need it towed back and repairs completed.
Great service; car looks perfect!
Kathryn was very helpful. Bless her!
I'm very impressed with your service, and would recommend your place to others. My car was repaired in a timely manner. The quality was superb. It was a pleasure to deal with you. Tatiana
Abreu took such good care of me, they did an amazing job, it was fast and my car looks great. The communication was excellent.