The emails could use some improvement I received an email saying my car would not be ready until Monday but it was ready when I was told it would be by end of day Friday
Brian and staff were great! My Tahoe looks great!
Leslie says you made the whistling window sound go away, she is very happy
Very nice to work with. Did a great job
Vehicle Make : Volkswagen
Great group. Courteous and professional. I had a *small* dent fixed and magically my car was BEAUTIFULLY cleaned inside and out!! Wow!
David's pickup of me to get my completed car was intelligent and charming as well!
Thank you for taking such good care of me and my VW.
Vehicle Make : Volkswagen
Great service and quality work from personable people.
Very professional in all aspects of the work we had done!
Brian was kind, professional, and funny. I felt good trusting him with my car and sure enough it came back perfect. Thank you!
Great job overall and I'm very satisfied with the service.
Great job. ABRA is the best in repairing auto.
great team. nice work on the damage to my car. I appreciate the quick turn around and the "friends" atmosphere.
Great Service from all especially Brian
You absolutely cannot tell there was any damage to my car. The staff very friendly and accommodating. They went above and beyond by cleaning the interior of my car even though all damage was to the outside.
The team at Abra did a great job. My truck was completed ahead of schedule. The works looks good and the costs were reasonable. The staff who answered the phone and manned the front desk were courteous and easy to work with. In particular, Brian Klein did a great job in ensuring the customer experience exceeded my expectations. Thanks.
Mike was great. Very was professional
Great customer service. Kept us updated.
Everyone was friendly and helpful. Appreciated being kept up to date throughout the process. This is our second car Abra has worked on and both times Abra did a wonderful job. Very happy with the work done on my car!
I would recommend more phone calls. Emails are great, but I'm someone who doesn't always check my email as well as a phone call I can ask my questions and get more of a time estimate than the emails sent. Other than that you all are great.
Quick and efficient, constant status communication. The work of true professionals, so lacking in today's world. A 10 in my book!
Wonderful job and friendly staff!
All of the staff at Abra were friendly, professional and very helpful. You made the repair of my car so easy, and I am so happy with the results. Thank you for your service.
Done in a timely manner and did a great job.
Good job. Car looks like new. I appreciate you working hard to get the job done as quickly as you did. Take care
It took entirely too long to get my vehicle fixed. My bumper does not match the rest of my car at all, and it looks like it wasn't even replaced. They used parts of my old bumper. I was told I could get my car detailed so that my paint will brighten up and match the bumper, instead of the bumper itself actually matching the car like it should have. The associate that helped me did say that if it doesn't even out in a few weeks I can come back and they will try to darken the bumper so it isn't so bright. Wish that would have been done in the first place. Overall I am not happy with the results.
You guys are great! Top notch service with quality workmanship. Thank you for arranging to pick me up when my truck was done!
Paint color does not match doors too red not enough orange very apparent that the front end has been painted a different color, very unfortunate fora nice car like this , hope We can do something about it otherwise I do not want to keep this car.
Good people great service
Thank you Brian for a job well done. Your receptionist gave me a prompt appointment and even assisted with my check in. The technician did a perfect job. The entire experience was a pleasure. Rating a perfect 10
An extremely easy, pain free and fast experience. Great communication the entire way through.
I like the fact that one the staff members told me he didn't feel comfortable giving my car back due to it doesn't feel right to him. That made me feel good that the company cares about doing a quality job and my safety.
Everything was done right it would appear.
When i am goin to pick up my Nissan Murano i found more scratches and dent from the accident they ask me to teturn by Monday . And still the trunk door still wont open. I hope they can put it back exacty like the original. I expecting the QUALITY.. thank you
I was very impressed with the high quality, professional service and repair work done on my car. Abra Auto Body worked directly with my auto insurance company, saving me the time it would have taken to do so. All of the staff there were friendly, efficient and professional. They repaired the interior handle on the back hatch of my car, which was a pleasant surprise! I highly recommend Abra Auto Body to anyone that needs to have their car repaired. Thank you very much!
Dropping off the car was great, everyone was super friendly and happy. The online updates are a nice feature. There came a point after 2 weeks of the vehicle being in the shop that when I would call I would get transferred to a specific gentleman (whose name I do not recall). Every time that we would speak, he would give me a vague update and tell me that he would call me back. He never once did. I had to call every time. This happened about 5 times. Outside of my experience with him everything else was great. The van looks awesome. Thanks
All good. This is my 2bd repair with Abra. In both cases the repair is was flawless, very satisfactorily and on time. Thank you.
A special thanks to Sean, for making sure that we got our car back in time for our daughter to drive back to college. Appreciated his extra effort in working on Friday evening to get it taken care of. And the car looks great!
Thank you for your exceptional and prompt service. My daughter will be glad to get her wheels back and great work that you did.
Marsha is amazing!!! Abra did a great job with my car. It was fixed within a week!!
Vehicle Make : Volkswagen
My car looks great! The paint-match is perfect. The car was cleaned and sparkling when I picked it up. Thank you very much????
My Subaru outback looks like it came off the showroom floor. Great job.
Work was done well, people were nice, kept in touch with me.
The email updates I received were useless. When I said my preferred contact method was email, I expected updates about what work was being done on my car similar to the conversation that I would have if someone had called me, instead I got weird canned responses that told me nothing. I am very happy with the work done on my car, but next time I would appreciate better communication.
Vehicle Make : Volkswagen
Great service. Car looks just like it did before I wreaked it. Thanks Lynnwood ABRA!
The one that worked on my car he did a beautiful job at it. I love the work on it
So thank u
Brian Klein is a pro! His customer service skills are outstanding!
I was very pleased with every aspect of this experience. Professional, friendly staff, excellent communication and updates along the way during the repair process.
I will recommend Abra to my family and friends who may need your services!!
Your team had a positive attitude throughout the entire process and was very easy to get a hold of regarding my car.
Very good job, thank you.
Bryan was very helpful, and made sure our car was done to his standards. We do appreciate his efforts on our part.
Thanks for a timely job well done.
Excellent and prompt customer service.
Great service! Thank you!
Friendly and professional service from the minute I walked through the door. I couldn't't be happier...except if someone wouldn't have hit my car. Marsha walked me through the whole process, the receptionist had my rental car scheduled (sorry, I forgot her name). My car was fixed and cleaned. I will recommend ABRA and use you for all future repairs. Thanks for being amazing!
Inside of car was covered with white dusty material. Appears most of dash was wiped off but nothing else. Had to vacuum and wipe down the inside of car. Detail work poor. Body work looks great.
Professional and expedient.
Thank you so much! Overall I am very pleased with the entire repair process. I would definitely refer friends to seek your service in similar situations. Once again thank you so much
We were offered great service all along the way.
Excellent service and super job!
Your Staff was courteous and very helpful!
the vehicle looks very good!
The service I received was above and beyond my expectations. Repairs were completed quickly, at an excellent price, and my car looks good as new! Would definitely recommend ABRA to all!
I was called baby no less than three times by the woman running the front desk. I did not appreciate it. She was very friendly, but she is neither my husband nor my mother.
Brian was very helpful and kept me informed the entire way. I appreciate that they were more concerned with getting things fixed correctly rather than quickly. I highly recommend Abra. Thanks again Brian.
Great, friendly customer service from the front office!
I was especially thankful to Brian Klein for making the experience pleasant and less stressful for us. The work looks great just as if nothing ever happened to it.
I think they need to do a better job at predicting when your car will be ready. Mine was changed 3 different times. No mystery parts need. It was pretty clear up front. It is difficult to arrange time off from work to pick your car up when it is changed a lot. Also the email messages don't really give you any updates. Saying you are working on my car, or you're almost done doesn't really carry any meaning. So far my car looks god and I'm happy with the repair work itself.
very satisfied, Marsha was very knowledgable and polite.
You guys are the best! Thank you!
Vehicle Make : Volkswagen
Top notch customer service, great communication...I had a very positive experience and would recommend this Abra to others without hesitation! Marsha and her team do a great job!
The people at the location where excellent
The only thing that could've gone better is that when my car repair was delayed, I wasn't contacted about it even though I received an email that said I would be if anything came up. Instead I found out when I called to see if it was ready. Other than that, everyone was nice and friendly and got the job done right the first time.
Vehicle Make : Volkswagen
Well received at initial visit. Work done completely as required. Vehicle was detailed inside and out. A complete summary of work done on vehicle provided.
Everything went very smoothly. Easy to work with and deal with my insurance company. Car looks great.
It was done quickly, everything was fixed well.
HI you guys did an awesome job with the damages! But wanted to let you know that sometime during the rework, my alarm may have been disconnected. When I lock the door, the light that flashes on the drivers side door is not functioning. Also, I had an issue with the locking mechanism yesterday after picking up the car. When i got home after locking the car - after leaving Abra, i was unable to unlock the car using the inside lock switch. I also was not able to pull on the drivers side to unlock the door. I was able to unlock the passenger side lock and exit the car through the passenger side. I will need you to look at the locking mechanism and the alarm.
No need to contact me. I was happy with the repairs When you said completely satisfied, there were some aspects of the picking up part that could have been better. Nothing major, it just going that extra mile.
Kind and friendly group doing their very best to accommodate
Abra made it easy for my insurance claim. They kept me informed as to the status of my repairs and was very pleasant!
The staff at Abra were very professional and friendly. They made me feel welcome there and like I could trust them. They also did everything they said they were going to do and finished when they said they would! I would definitely come back to them if I ever need any more repair work on my car.
Getting the repair done ontime
EXCELLENT WOULD COME BACK AGAIN 10/10
Vehicle Make : Volkswagen
Thank you so much for keeping me in the loop! There were some frustrations, but I understand that it was because of policy. You guys did an amazing jpb, it looks just as the day I bought it!
Vehicle Make : Mini Cooper
Sean was great! Kept me up to date and returned my car promptly.
Excellent staff - Shawn and CoraLee - were great with customer service and smoothing the way
Each person I interacted with on the team was friendly and informative. I appreciated the updates. Abra went above and beyond in assuring my car was not only repaired but did some extra rubbing out of an old "injury" to my car while waiting for the final work to be accomplished.
Great service and my car looks great!
I think the work done on my vehicle was great. Paint match has my vehicle looming brand new! One note is that the trunk cargo bungee hook was removed and I had some difficulty putting it back in place.
When I got my car home, I discovered car parts, screws, and screwdrivers left inside my car. I wonder if my car is missing any pieces.
The team was very professional, efficient, and kind. The work looks great. Thank you.
I give your Lynnwood shop a 10 out of 10... very professional and the whole process was seemless! I am back in my car and the quality of the work that was done is superior...
Have taken my vehicle to ABRA I think 3 or 4 times now - the staff is great, super responsive and helpful. My only complaints are that it takes a long time to complete the repairs - I have to make an inspection appointment first, then wait for the repairs themselves to be completed. I believe this is just due to capacity issues (you guys are super busy) so I do understand, but at the same time it's also kind of frustrating to deal with. Perhaps if you are that busy, you can invest in additional capacity to make things go faster.
Great customer service, and pleasant staff!
Friendly and awesome-- my car has never looked better, and they detailed it inside and out!!! Fast and efficient also. I will never go anywhere else.
Great job in my car, and excellent customer service.
The team did a fantastic job and their email updates kept me in the loop the whole time and I really appreciate that.
A+++ Service. Car looks great!!! Brian was the best to work with. Very helpful and patient, and great communication. Thank you again!
All the folk I worked with were great, professional, courteous, and helpful!
They completed the work fast and was of top quality
I was not expected with the level of service, from SMS updates to the cleanliness of the wash upon receiving my vehicle. Brian was very much enjoyable to do business with and I most definitely impressed with pre/post repair photos shown. I will definitely recommend ABRA, and can see why USAA truests you all.
Repairs carried out quickly and efficiently ! Thank you!
I have had a fair amount of body work on my cars over the years and your place is abdolutely the best. You were so nice and so professional and I am just so happy with the service I received. You guys are amazing. I love your incredible customer service and very fast work! Also I can't believe how you detailed my filthy disgusting car! I never write reviews but I sat down and wrote you an excellent one on Yelp when I got home last night after picking my car up. Thank you so much! **** B
Vehicle Make : Mitsubishi
I appreciated how welcoming the employees were and I was impressed with the quality of their work.
Great job. Very professional
A complete hassle and stress free experience! I appreciate the top notch service ABRA provided from start to finish.
This was the best Auto body experience that I have had. From my first phone call to picking up my car, everyone on the team was courteous and professional. Brian Klein did a great job of keeping me up to date with the repairs, and I was blown away by how quickly the work got done. THANK YOU!!
You guys always rock! Thanks so much!
Great work and great service!
WE REALLY APPRECIATED THE FACT THAT YOU WASHED THE CAR BEFORE RETURNING IT TO US. THE STAFF WERE HELPFUL IN ANY QUESTIONS WE HAD
The auburn office was very informative, friendly, and helpful!
Thanks for the great job in fixing and detailing my vehicle. It looks great!
Quality of work appears top notch.
E-mail progress updates were sent to my wife's email account which had been uploaded w/ info from my insurance company.
This occurred despite me having provided my personal e-mail more than once.
Wonderful better than best job. The Lynnwood shop did more than a standard job and were kind and helpful to a senior disabled lady. The communication was wonderful. You never expect to see businesses go that extra unnecessary mile anymore, but your company is deserving of some kind of top reward! Thank you everyone, from the office staff, to the people who even went to the trouble to detail the car before I got it back! THANK YOU ALL for a wonderful experience.
Very efficient and the whole proces was communicated and very smooth!
I appreciated the text msg status updates. Would have liked a little more detail ... i.e. what damage was found, to better understand the time & parts estimate, more about what you're doing, i.e fished replacing parts & moved it to paint shop today, etc.
Everything was handled in very professionally and in a timely fashion. Thank you
Great service and great communication throughout the service. I would definitely recommend ABRA!
Great communication, great service, great work done om my PT Cruiser! Thank you for the professionalism through and through!
My Parking radars didn't work after fixing by Abra. I felt so disappointed with Abra
Very very good job. Thank you so much. :)
The backup sensor replaced does not work
Marcia and Shawn both did an excellent job of making sure that my car and myself were taken care of. Coralee was always very pleasant and courteous and every time I saw her had a smile to share with me.
Perfectly done, on time. Plus you guys cleaned my interior pretty good (even though it wasn't that dirty to begin with) so that was a nice touch! Thank you so much! ABRA in Lynnwood rocks!
I had good experience at the Abra Auto Glass, quick estimate and later made an appointment to get to dings fixed in my car. It was a pretty seamless process between Abra and Enterprise. Shawn was very helpful in explaining the process and repair and great at following up with me as the repair took place and was finished.
The young lady I delt with was VERY helpful.
I brought my part into your business because I had success last time.
She stayed late to deal with me and the job was done quick, with Great detail and on time. Above my expectations!
Thank you much.
The young lady who helped me deserves a bonus or a raise.
We thought your work was fantastic and your quality control was equally fantastic . We definitely refer friends to you are fine autobody and glass repair shop should they need any assistance in the future. Thank you for your outstanding work
Shaun was great In assisting me in the process
From drop off to pick up service was exceptional. Fantastic communication from your team, and the repairs look great. I didn't check my voice mail until late in the day Friday, and got stuck in traffic going to get my car. The front desk person assured me she would wait, and stayed late to make sure I had my car for the weekend. She was so nice, and made the pick up process super easy. I really appreciated the extra service. Thank you!!!
Appreciated the fine communication and attention to detail. You made the process very easy
Very friendly service and they all did such a great job keeping me informed. Not to mention my car looks great!
It was fast, easy, and looks great. Thank you!
Although it took sometime to fix my car, which was to be expected, I experienced great customer service and so happy to have my car back like new. Thank you
When I picked up my car the paint was OK but the right side muffler is still pushed in about an inch or so I was told that the it was all replaced on the paperwork it says it was done I showed Sean he said he could see the problem I just want it fixed
Great service! Thank you :)
Great business. I would recommend them to anyone.
Service and communication top rate! My car was cleaned on the interior as well.
We loved how you sent us updates as you worked on our car. We were also very impressed with how you handled the power outage and appreciated your help in setting up the rental car. The only thing that could have been improved is that we tried at least three times to change who you contacted as I was out of town and my husband was dealing with the car and it didn't change anything. I kept getting updates and my husband didn't. Thank you for doing such a great job on our car!
My car looks great! Everyone was friendly and very helpful
Shaun was very professional. He was patient with my questions and kept me updated on progress. I hope I don't need body work again, but I will refer to this body shop. The office staff drove me personally to my rental car office when the rental company could not pick me up. They went above and beyond to ensure a pleasant experience.
Great job fixing my truck. Can't even see that there was any damage to it.
Although cystonercservive was frienly, the work in my car was poor. I will have to have it redone right away. Very disappointed and feel like expectations was not up to par. As I said, Abbra will have to re do it it
Mr Dave was very professional and I felt very confident and happy with his feedback till the day I picked my truck up.Thank you Dave...
Great customer service. Better than expected.
Good work and good service. Very friendly staff. I will be bringing my car here again. Hopefully not too soon.
Looks like new and thank you for the free vacuum and wash!
Great service, friendly and efficient staff. Job done sooner than I expected. Staff took the extra steps to make it an easy and pleasant experience! Thank you.
The process was really easy abs the results were great. Thank you
Completely satisfied-great work!
Vehicle Make : Volkswagen
Marsha, my service advisor, was friendly and kept me apprised of service progress throughout the repair. The estimate was clear and reasonable. My car looked like it was new when they were done! A service.
You are very professional very friendly and very nice people
Job well done and explained from beggining to end. Courteous and polite people.
I was blown away with the constant updating on the process of the repairs on my carevery person I met or received a call from was very friendly and professional excellent experience
I think the idea of sending updates via text msg is a great idea. I was very pleased with the overall experience. I would recommend Abra to anyone that asks.
Everything was great, but really no need for daily texts. Loved the service, the work and the people!
Thank you so much for staying in constant contact with me and getting my car completed in less than a week ! So happy with the work you all did !
Abra was awesome! They were on the **** from day one through the day we picked up the car. I really appreciated the phone calls and the texts updating the entire process. I would absolutely use them again. Thanks Abra of Lynnwood...your team did a great job. Mike Garritson.
Want to thank the entire team at ABRA for their top notch customer service. Special shout out to Sean who was incredibly thorough making sure I understood what work will need to be done, answering all questions I had. Greatly appreciated his follow up call informing me of some additional items they discovered after removing the bumper, then giving me an idea when my car would be done.
How your team got the parts & repairs done so quick was a true testament of teamwork. Thank you for the first class service!!
I had a great experience with my car. The associates were informative at every step and very friendly! I would bring my car here again if needed.
Great staff, quality and fast work, clean car!
I am very happy with the service and my car is as good as new. Thank you!
Vehicle Make : Mini Cooper
Awesome job and done very fast!
The only thing is that we have a problem with the fan hitting the fan shroud. We'll be calling on monday to get that taken care of. We may try to do it tomorrow, but I'm scheduled for neck surgery and don't want to be late.
It was hassle free and turn around time was quick.
It is very nice to work with you. It was beyond my expectations the work you done to my car. I also would like express my happiness and admiration to the mechanic name Daniel or Dan he was an excellent communicator and respectful. thank you
Sincerely your customer Eliasl
I have never been so satisfied. The representative was so good and knowledge about what they needed to make my car ???? so right.I'm impressed.thanks mr Shurtleff.!!
Great work and communication. Follow-up calls from Sean kept me informed and in the loop.
Fantastic job! I will recommend Abra to friends and family! Shawn was great.
I so appreciate all the updates. My car may be even better than new. Excellent work and genuine concern - a perfect combination
Shawn did an amazing job repairing our Subaru and even finished a week earlier than we expected. I would recommend Abra to others in a heart beat!
Fantastic job. We were kept in the loop all the time, and the team went above and beyond to ensure that we were happy.
They were very polite and professional.The car looked as good as knew. I would definitely recommend them to anyone.
I thought that the text messagesI got was a waste of time.
I am extremely satisfied with the repair of my car the guys did a great job and excelant customer service I will refer all my friends there, Thankyou so much I've never experienced such great customer service and the repair was done so fast ????
Shawn and Molly were great. They answered all my questions and my car looks like new.
Thanks Shawn for your attention to detail.
I want my spare key back. I Was in a hurry and the gal forgot to give it back to me. When will you return it???????
Everything was great from start to finish. Everyone was very helpful and friendly, both on the phone and in the shop. The car was fixed back to it's pre-accident condition as promised in a timely fashion. I also liked the use of daily text updates. We were referred by the Harris Ford dealership and now we will also be happy to refer services from Abra. Thank you.
The repair was speedy and well done. The shop personnel kept me up to date as the repair progressed with text messages, which I appreciated. The shop personnel were very friendly and competent.
We appreciate the cleanliness of your front offices
Service was prompt, friendly and completed to my satisfaction
Sean and the staff were all very polite and friendly. Very straightforward explanation of their services. The work they did on my car was top notch and very speedy. Thank you all for your help in a time that could be very stressful.
Great job! Nice People! Fair price! Who cod ask for anything more?
Very professional, and would highly recommend your business.
I liked that Shawn and the company kept me in the loop thoughout the repair process. A clean car at pickup was a nice bonus and the estimated price and pick time was reasonable. Thank you
I am 100% satisfied with the work itself, duration it took & the customer service provided.
I will definitely recommend this auto repair shop to others.
Amazing work. . They are the best
Great service & great repair. Staff was very friendly and knowledgeable. The work done on my car was fantastic, very happy with the results. My only suggestion would be to communicate any delays from estimated completion time. I had to call in to find out about a parts delay. No biggie, and would definitely use ABRA again, and recommend to others.