Vehicle Make : Mini Cooper
Excellent work ethics very happy with their work done to my car
Abra team....Job well done...thanks
Raymond is very good.
He gave me a very nice service!
Great job everyone!! Car looks great in a timely manner. Keep up the good work.
Abra Auto Body & Glass in Bellevue has done a wonderful job on the repairs to my car and I would like to say thank you personally again to all of the employees that had put their hands into the repairs that went on with my vehicle and to the management for hiring the correct people so thank you again you guys are doing an awesome job keep it up
Great job, very streamlined process!
The work on my car was too good and the scratch and dent are not seen anymore at all. Thanks Abra for working on mu car and making it look like brand new. But at the same time I was disappointed with the time taken and delay of getting mu car back.
Excellent service and communication. Thank you
Car looks great. Thank you.
All was good. Helpful staff. Will recommend to others.
Great service, will recommend your company
I came there to pick up my car and it would not start, the check engine light came on and my car mats had been stolen out of my car. Since then, your mechanic manager has called me to tell me I'm a liar and has not returned my or Allstate's calls, so I filed a police report letting the police know that I had items stolen from my vehicle while my car was under your care. Would you like to ask me any more questions? There is more, but I'm enjoying my evening and I am over thinking about or dealing with Abra. BTW, I called your Minnesota office and no one has bothered to call me back. Have a good one.
I had fantastic experience with Stephen who was helping with my car.
The text messages are a good idea, but misleading! We got one about a day before the vehicle was ready to pickup that said everything was complete
Thanks Katherine, great job;)
It took a bit longer than I had hoped, but was worth the wait. My car looks brand new and I am so happy. The staff was great, and did a great job of keeping me informed of the progress. Happy to report a good experience. Thank you Abra.
Yes it was a job well done,I'm very happy with your team
The ABRA team was amazing!! From the first meeting, I felt that they were going to take good care of my car and they did. The entire team was friendly and professional. Thank you ABRA!
Amazing. Just simply amazing. And you guys got to meet my neighbor. Which is good as Ian sure with his driving abilities he will bring you a lot of business.
Bruce did an excellent job. He was thorough and helpful during this difficult and stressful time. Strong work!
Everything was wonderful but someone left some stuff in my car.
Vehicle Make : Volkswagen
Excellent team to deal with, start to finish. Could not be more satisfied.
Steven Yankeh went above and beyond to make sure that everything was ok. I was regularly updated via SMS and email.
Will definitely use Abra again
Everyone was very helpful and professional. Made the experience very easy. Thank you very much.
Bruce was great. He thoroughly explained everything, was very prompt in communication and provided regular updates during the repairs. Thec staff was great too. The facility should have free Wi-Fi in-case someone has to wait.
Vehicle Make : Volkswagen
Stephan was great. Thank you very much.
Raymond Fung was very professional and a great representative of Abra. The front desk was pleasant and made the experience better. Nice job, thank you.
I was very impressed with the efficiency and keeping me in contact on the status of the car's repairs. The work performed was great and the car couldn't look better.
The texting update program is somewhat misleading. I would get generic updates that woukd differ from actual progress with my car. In one case, my insurance agent had come out to Abra at their request to reevaluate some rust to see if my car was still worth fixing (or would be considered a total loss). The text update that day said my car was happy staying at Abra, and hey were taking good care of it, as if my car was a dog at a boarding camp. I found that disconnect rather troubling and strange to say the least. I actually stopped by Abra unannounced and caught my insurance agent in the act of reevaluating my car so I was able to get the full story. If I had not randomly dropped in, I may never have known the truth, as a further email follow-up had many part numbers and labor charges that I was not able correlate to the additional damage found on my car. The Abra email follow-ups were not easily intelligible to someone who does not fix cars all day.
Your team did a fantastic job or repairing the damage to my car. The paint looks phenomenal, and I cannot tell their was ever an issue with it what so ever. Thank you!
We are bringing the car back, it has scratches and bumps visible
Excellent service, they really took care of me I highly recommend ABRA Bellevue
Friendly and helpful. Car looks great.
Vehicle Make : Volkswagen
Awesome job. Excellent customer service and communication
Bruce was excellent, helped go over all the details and kept me informed throughout.
I am extremely unhappy that 1. Nobody called me to tell me the full extent of repairs before they began, 2. It was left out in a driving rain despite assurances from the advisors that wouldn't ever happen, 3. I got it back after being washed and there are still bugs stuck in the hood, 4. There are scuffs on the rear fender flares that were not there when I turned it in. They appear to be from the reassembly process.
Love how thorough Bruce is and how he takes the time to let me know status of car as it's being fixed. Thank you!
You guys and gals did an AMAZING job. Thank you again.
The repair was done in a timely fashion. I am very satisfied with your service and the fact that I was kept informed about the progress during the repair process by Bruce. Well done, thank you.
Vehicle Make : Volkswagen
Bumper finish and fit not acceptable needs additional work
The whole experience was great
We have weather tech floor mats that were cleaned just before bringing the car in for repair. They were not cleaned after the repair was finished so are now covered with white chalky dried liquid tracked in from work bay floor. Otherwise everything was great.
Friendly and helpful customer service at a time when I really needed it.
I especially appreciated the prompt and great service experience that Diana provided to me.
Raymond was amazing, and made sure that I was satisfied. He did a great job!
Fantastic communication! Easy to schedule! Thank you!
I picked up my car and theres still so much work that was needed to be done. Plus all my mats are missing also the net that goes on the back of trunk is not there, also on the bumper there this damage that looks like it was done with a tool????????????!!!!
Overall work was great. Just a lack of coordination with Allstate Insurance on the responsible party for payment!
Very helpful and explained everything in detail. There periodic updates were helpful.
You did a great job and in the end everything was great
Great job. On time delivery
Everything about the experience was professional and positive. The communication about the stages of the repair, and the delay due to the needed replacement glass and re-tinting (only a day) was timely and clear. When I had questions they were either answered on the spot, or a call returned in minutes. Everything was checked, I'm completely impresses.
Awesome and on time work..
You guys did a great job! You were very professional, kept me updated with the progress of my car, and had it done when you said it would be.
Great job and fantastic customer service.
Very professional team! Great proactive communication.
Great service all around and Bruce kept me up to date on the status!
Thank you to Bruce and the team. The car looks great and was finished earlier than e expected!
Diana Cetino did a great job in keeping us posted on the car repair status
Easier & faster than what I was expecting
Car was not ready when promised.
Raymond did an amazing job delivering on a tight deadline. He and David kept me well informed as to the progress of the repair as well. They really made an effort to accommodate my needs. I would unequivocally recommend ABRA to friends.
Your team was incredibly helpful in keeping us advised of the status of the car and the offer to drop our car off at home when it was done (we were on vacation) was a nice touch.
Raymond Fung treated me like I was his family. He worked late on Saturday to get my car back to me. He is a true gentleman.
Awesome repair job, the car looks new again. Very friendly people who did the job better than what I expected.
The entire process was pretty simple. I really didn't have to do anything but show up with my car. My rental was arranged for me of which made things easy and stress-free. Had an awesome experience. The staffs that I worked with were all helpful, very professional and most importantly made me feel right away that I was in good hands and that I made the right choice. Thank you for the remarkable service.
Had a very good experience at Abra auto body and glass. Bruce Holeman is outstanding. Thank you!
Everyone on your staff was very professional and made sure to clarify any questions. The work performed on my car was top quality.
Updates on repair status are good.
I loved the customer service and the attention to detail in making sure all my questions were answered. They were great at keeping in touch with me by updating me on the status of my car.
Friendly and kept me up to date on my vehicle repair every day.
since I got the car home, it is pulling to the right. It did not do that before!
Repair was not completed properly. Will have to spend more time bringing vehicle back again.
Very communicative and quick to answer the question I had. Quicker than the time estimate given, and the monetary estimate was close to spot on. Glad that you guys work with State Farm, so no worries there. Bruce was awesome to work with!
Job was not done well. I have to take car back. Very disappointed. Quality control clearly not working.
Thank you for taking care of my car, I definitely missed it and I appreciate your fast service and getting her back to me so quickly. I also appreciate the fact that you cleaned the inside, what a great unexpected touch. Thank you again for your great customer service, I am very happy.
Great work, awesome communication, and super friendly people!
I had my roof repaired at Abra. But after repair, I found the roof liner was dirty and full of hand prints with dark grease. It's clear that the technician was not wearing gloves when reinstalling the liner. Very frustrating for not paying attention to details.
Besides the repair job completed to my full satisfaction, the service provided by Samantha Lovell was a pleasure, the communication was great, and responses to questions were prompt.
Keeping me posted on the repairs rated very high with me.
I was in the loop the whole time and they finished earlier than anticipated. I still
A license plate put in the front but they said when I got the plate in they would do it. Extreamly impressed
Great job plus in and out quickly
Nice job. Hassle free. Great communication on your part.
Great service, outstanding.
Vehicle Make : Volkswagen
Samantha is great at her job.
Great job! Very professional and enjoyable experience
Great service - kept me up to date. Easy to work with and willing to work around my schedule. Got us in immediately unlike other shops.
Tremendous customer experience ....
Your entire staff deserves a raise in salaries, hourly
wages, a 10 day exotic cruise & lavish gifts
On their birthdays....
Outstanding customer service
Raymond did a great job helping me with my car!
Service was enthusiastic and it got done well, but took longer than estimated and communication between internal parties (employees) was often disconnected from each other.
I am planning to write a review on Yelp. The best experience I've had with an autobody shop. Thank you for your great work, and customer care that was impeccable.
Still dont have my car back yet but I'm happy with the way you keep me in the loop.
Samantha kept me fully informed and smoothed the way with the insurance companies and the person n who hit my car.
A very positive experience in all aspects.
They had my car done sooner than they said. They completely cleaned it inside and out. Made it look so beautiful. They kept me up to date on the progress. Very friendly staff.
Need simplier and clear messages.
Great job on keeping me informed about the progress. Estimate turned out accurate and reliable.
I don't think Bruce offered to open the hood and talk me through the repairs, but he gladly did when I asked.
Everything was perfect! Bruce is awesome!
Enterprise was perfect! A great experience
We need to bring it back for work not completed
So far some things have changed like some noises that we're not there before and the turn signaleds
aren't working correctly the left is very rapid and the right is out of sync I will get back to u by Friday
Great job! Quick service!
Steven exceeded my expectations in bellevue. Great job.
excellent and fast service
My steering was hard,earlier it was bit smooth 2. I have seen some scratches on my car. 3. Communication was not so proper.
For the text messages it would have been nice if they told me when the next update would be.
You guys rock! You cleaned my car!!
Your text messages aren't too accurate but your people were great and the service was wonderful. They came in under the estimate which was fantastic.
Incredible service, very quick and they had great communication. Super friendly and professional.
I hope that I don't have t, but I would definitely use your services again.
Bruce was awesome and helped me understand everything with great accuracy, not missing a detail, yet very easy for anyone to comprehend.
Car was clean inside thx????
Very good estimator. .fast and friendly
Excellent work. Thanks Dan.
The paint matching and blending was perfect.
Yes very good job by Bruce
I am so happy! she looks great!
the customer service is amazing!
I can't wait to tell all my friends about you guys!
Great repair and service.
My experience with Abra was exceptional! The Abra team was professional, kept me up to date on all phases of the repair and called when my vehicle was ready for pick up. Repairs were perfect and I received my car back washed and polished. Also, I used the Hertz to rent a car during the repair (Bellevue location closet to Abra). Abra has an arrangement with Hertz and they picked me up at Abra to take me back to their office and they also came and picked up the rental at Abra when my car was ready. Service doesn't get better than that!
Grt service, perfect job!
Loved the speed and attentiveness of your staff. I loved the text updates. Perfect experience.
Bruce handled our claim beautifully. The gals at the front desk explained the procedure very well. We were kept informed of progress of our car several times which was most appreciated. We would highly recommend Abra. Finally our car looks great. I would score the shop a big 10 to the staff that worked on our vehicle. Mabelan Correa
They actually listened to me about the repairs. They were accurate, professional,and got it back as planned. I don't feel they rushed it.
Amazingly fast! Completely exceeded my expectation on price and speed. Thanks!!!
Dropped it off on Monday, ready for pickup on Thursday. Couldn't have been an easier process, thank you so much!
I appreciated that I was kept informed on the progress and hat the car was finished when promised.
Awesome timely updates by Dan! Great job done by the technicians. Loved the ease of car rental! Thks
Bruce is great - went above and beyond to ensure satisfaction
It looks better than the day we picked it up from the dealer.
Thank you for speedy device well done!
Issue with my reverse sensors. They are going to fix it Friday.
Dan Giberson was great! Very helpful and always keep me up to date. I will work with him again.
Thanks for the repair and helping me understanding the overall work
Thanks for your help in a difficult situation,
Outstanding work and service both times I have used this facility! Will definitely refer all my friends and family !
Very happy with the service!
I'm very happy with the way my car was taking care of. I'd like to mention that awhile ago I lost some money in the car and I forgot about it. With the car fixed and clean the money was found. Thank you for the work well done and integrity if your people. Mariana
I had the pleasure of having Dan S. assist me at the Bellevue, WA location.
I found Dan to be very competent and attentive to my relatively small repair. Dan made me feel as if I was his only client, something I was very appreciative of. He never missed a beat when communicating with me and personally kept me updated on my vehicles status.
I will recommend ABRA to my friends because of Dan and his commitment to great service. The repair looks great.
Thank you Dan!
Its almost taking more than a week from the original estimation to fix it, I got a call today that it's going to take more time as some fixes are not done properly so need more time, and unless I see my car how do I rate my satisfaction?
I appreciate how Bruce explains everything in detail. The fix of car is perfect.
As always, Dan never disappoints with his professional and friendly demeanor.
Dan is an incredibly professional individual.
Working with ABRA was simple after I got through the hassle of deciding on a place to take it and actually driving my car to the shop. They were informative of the progress of my vehicle through texts and phone calls. After 3 weeks my car looks just as it did before. Thank you.
Vehicle Make : Volkswagen
Also deep scratches near the repair not addressed
Good company that kept me informed on the progress of my car. Thank you
Vehicle Make : Volkswagen
Very good service and communication
Dan Giberson kept me incredibly informed! Thanks so much :)
They went above and beyond to make sure I was taken care of. Robert Perez is running a great shop and has a great team under his wing.
You kept me up to date and informed every step of the way. I felt like my car was in the best of hands through the whole repair process. I would definitely use this company again!
Very good customer service! Effectient reparing!
Thanks for being helpful and loving up to the expectations
Awesome job! Great communication throughout the process.
I was told my car was done and ready. Engine sounded horrible and shook the whole car, yet no referral was offered to repair the engine. Now I have to go back just to request a referral for my insurance claim to cover. Incomplete service provided making more work for me and wasting my time, losing hours at my job.
Vehicle Make : Volkswagen
Very professional customer service, thank you!
Great service all around. They even cleaned my car!
Wonderful customer care and support
Overall service was good. However, the text messages were not helpful and actually provided incorrect information regarding when my car was going to be ready. I also received a text message at 6am which I felt was entirely too early and that was AFTER I had picked up my car.
This was the third time that ABRA has done work on our car. We are very satisfied with the work that was performed. We worked with Bruce Holeman for all three repairs and he deserves high compliments for his competency and honesty. We will recommend Bruce and ABRA if anyone asks us for a referral to a collision repair facility.
Great job great follow up!
Im really glad they gave me a rental car when repairs took longer than expected (but the rental was a real piece of junk!)
Brandon has been an outstanding service provider with timely updates. My deep appreciation for his high quality service.
this was the best experience I have ever had when dealing with car repair. you guys ROCK! keep up the good work :) ????????
Estimator explained well and everyone was helpful
Good work! You go beyond. Thank you so much for all your help. A job well done. Looking forward to my check. Many thanks, Michele Meston
Good serice, repair good.
I didn't care for the auto generated texts- they were silly and confusing. I thought my car was finished and it was not. Other than that service was great.
The work, professionalism, and attention to detail at Abra was impressive. I greatly appreciate the skills and quality job done by everyone that worked with me and my car, especially Robert Perez, who was extremely helpful. I will definitely use Abra for my future needs and highly recommend it to others.
Robert did a great job of keeping me informed. Daily texts and he responded on the weekend to my questions.
I appreciated the constant communication as to what was going on with my car. Everything was done on time and very professionally. My car looks perfect, I didn't have to worry about anything while my car was being worker on, I'd definitely recommend your shop,
Vehicle Make : Volkswagen
Thank you Robert and Brandon!
You and your team exceeded my expectations.
Did a great job of keeping me informed. Did everything they said they would do on time. Very accommodating and easy to work with.
Thank you for the exceptional customer service.
It was all handled smoothly and I had excellent customer service, thank you!
Everything well done. Especially appreciated the periodic friendly text messages giving status of the car. Nice final job too. Thanks!
I will not be recommending ABRA to anyone. Robert Perez is greedy and money hungry in addition to being rude.
I want to give kudos to Samantha and Bruce. Both of them understand precisely what "superb customer service" means. They are polite, respectful and efficient. Bruce explained the repair to me in great details and was extremely patient with all my questions. The long office hrs are also very convenient.
The repairs came under the estimate-wow! My car looked beautiful!
Vehicle Make : Volkswagen
Fantastic job on the Jetta. I especially want to thank Bruce for a great job managing the repair process. We couldn't be happier with the outcome.
Robert, the gentleman that was my estimator did a really good job of communicating with me about where my car was in the process and when I could expect it to be done. He worked with Sam, the girl at the front desk, to make a generally frustrating experience pretty painless. They also were great about working with my crazy busy schedule to ensure I could be back in my car quickly. I hope I don't ever have another reason to go to a body shop, but if I do, I'll bring my car back here.
Very well done especially by Brent
He was kind and courteous. He is an asset to your team
Dr. Richard M