I feel like just about everyone I dealt with there was more interested in making sure the insurance company was happy rather than me. Have had myI' I have had other cars worked on before at other body shops and have never had that same experience.
You guys did an amazing job! Thank you so much for the work you've done
Vehicle Make : Mini Cooper
Your kept me informed and completed the work in a timply manner
I was very impressed with the quality of service I received from ABRA auto body. They did a outstanding job of keeping me updated on the progress of my vehicle. When it came time to pick up my truck they gave me clear intrucrions on what to do and ample time to do it. Every square inch of the truck looked like it had been detailed from the inside and out. It looked better than when I purchased it from the dealer! Even during extremely busy times, they finished my vehicle in the estimated time they had given me. Well done ABRA.
Thanks for fixed my car and look beautiful my car and clean inside
Thanks many .....
Fantastic service. Thanks **** and staff. Made the bad luck of getting hit into a pleasurable experience.
The car looks great and you kept me well informed throughout the process.
Abra did an excellent job repairing my car.
They not only kept me in the loop with regular
update messages and personal calls, but
showed me what was done including photos
taken throughout the process. I also appreciate
the itemized list of parts needed for the repairs.
I've already been recommending Abra whenever I
discuss this with friends.
I really appreciated all the updates. Thank you
They did a wonderful job with my car kept me up to date with repairs and what was going to happen next I like the way they took my car to the dealer for them to check it out too not many places do that they are wonderful and the people are very noce
The first thing I noticed was that the staff was extremely polite to me, even when I called several times throughout the process to check up on my vehicle. Upon receiving my vehicle, I did a full inspection of my car, and it was immaculate. Looked like they completely cleaned the inside of my car as well as the outside. Nothing was out of place and my car looked great. The job was done in a timely manner and there were no issues. I like the fact that I was kept informed every step of the way.
I'm completely satisfied. Thank you
I have no comments right now, if have any in the future I will let you know but as of now thanks for the good job.
Maybe a couple more calls or texts to keep updated!
Absolutely amazing. Did want I needed and some. Also they clean my car inside out. Definitely will come back for any issues with my vehicles.
The repair was completed quick and the car looks great after they were done!
Continue the text message it was actually really convenient !
You guys did an outstanding job you are the best.
Have always had a great experience bringing my car to Tacoma Abra. Nicole was a great help answering all my questions and Marion kept me up to speed with my cars progress. I explained to Nicole that I had a rental I was paying for while my car was being serviced, she relayed the message to Marion and she ensured that a rush was put on my maintenance and the team got my car back to me a whole day earlier than expected! Thanks to everyone at Tacoma Abra I would definitely refer them to anyone who needs car work done. 10/10!
Very friendly office staff. Love the text updates. A very pleasurable experience!
The ABRA team was great. ABBRA always kept us updated with the progress of the vehicle repair ???????? Thanks
Courteous and professional and friendly
Awesome service! Thank you again
They did not complete the job. My head rests are still not fixed. I'll have to take my car back tomorrow even though I already returned my rental car. I'm not happy.
I plan on referring others that need body work on their cars to you!
I was very impressed at the updates. We all know when you have your car in the shop per se you always want to know when it's ready for class up. Abra contacted me almost daily with updates on the progress of my car. That's awesome. I always knew where their were in the process and that made me feel that they cared. What a great experience for me. Why a great company. Since I only have two thumbs I give them a two thumbs Up!!!!
Had a great experience with ABRA!
They delivered on what they said. Best of all we n vet had to call them since they kept us up to date what was happening with our vehicle repairs day to day. So appreciated that.Superior service!
Will definitely recommend them to others.
I appreciated that everyone was friendly, scheduling was made easy, the work done looks great and thank you for cleaning out the inside of my car!
Hi quality work with outstanding customer service skills. Should I hopefully not ever need additional car repairs I will be back. I will also highly recommend the shop to anyone that I know.
You guys were very friendly and helpful. they kept me up to date with my car. Keep up the good work.
Loved the updates made it very convenient to know what was up with my car everyday.
Great customer service. They kept me informed every step of the way and making recommendations along the way I never considered (front bumper replacement from earlier incident for fraction of the cost). Lastly, taking care of my rental pickup the day I picked up my car, this saved our family a half day of me and my wife taking off work. Thanks ABRA.
Job well done. Updates were helpful! Thank u
Everybody was so kind and helpful. They were able to get me in right away. They kept me posted on the progress of the repairs, which I appreciated. They were done with the repairs when they said they would be. They even contacted Enterprise rental to get my rental transfered to the Enterprise close to ABRA.
Appreciate the text messages with updates on the status of my repairs, and ecstatic about how clean the car was when I picked it up!
Kept me well informed about progress!
Would recommend for sure.
Superb repair coupled with great customer service!!! We will recommend Abra and certainly return if the need arises. Thanks to all involved, especially the paint department crew that treated our car as if it were their own.
ABRA was incredible...they took time to listen to my concerns regarding OEM products and answered all my concerns. They went above and beyond to drive me to the rental agency and buffed out some small scrapes (previous issue) at no cost.
BOTH MY VEHICLE AND I FELT PAMPERED! GREAT QUALITY SERVICE
Very friendly and helpful staff.
My car looks amazing! I also really appreciate that my car was cleaned and detailed when I got it back! I'll only do business with Abra from now on!!
This was my first accident where I had to get repairs done. You guys were very helpful and made this process very easy. The rep also kept me up to date on everything that was going on with my car. Thank you very much
My car look good like at the time I brought it at the dealership.
You let me know always what was going on with my truck!!! I was really happy about that! !! Very professional company, and if anything ever happens to our vehicles you'll be the first i'll go to!!! I'll tell everyone i know to go to you honestly you were awsome! !! Thank you again for a awesome job!!!
I was just surprised at how fast you fixed my truck. You even popped out the dent. Thank you so very much I appreciate you working with me.
The car was returned to me with additional issues, indoor pen mark and an additional scratch on the door that was worked on
Very professional, handled insurance efficiently, the daily update on progress helpful, done before estimated time and car washed and vacuumed. If a need for this type of service ever comes up in the future I would use theie services. Thank you!
Thank you so much for your awesome work on my Kia. I aperiate your communication and friendly staff. I'm very satisfy with my car thank you so much
The car looks great. Wish the updates would have included an estimate of when car would be done. Well done.
The BEST customer service EVER!! I would recommend Abra to anyone/ everyone.
Found a paint drip under rear door handle, you can now easily tell the car has been painted
They did an amazing job! Could not be more pleased with my experience! Thanks Abra Tacoma!
The paint does not match exactly when he car is in the sunlight. This is my only complaint.
Don't need to say much, except Honesty and communication.
Great team always kept us informed and did an amazing job with our vehicle
Great customer service and professionalism. I would recommend them to anyone who needs body work done to their vehicle.
As someone who was in the service industry, I am always critiquing businesses on their customer service or lack thereof. In regards to ABRA, I could not be more pleased. From start to finish and beyond I was well taken care of.
I have had the opportunity to work with Marion Edland on three seep rate occassions. Once with a company fleet vehicle and twice with personal vehicles. He cutomer service skills are remarkable. She not only provides friendly and personable customer service but also provides honest up to date information throughout the repair process. Thank you Marion!!
Excellent customer service. Everyone made a horrible situation as easy and painless as possible. I appreciate everything!
The car looks fantastic
Awesome and they vaccumed and washed it :) couldnt ask for much else
Thank you for doing such a great job? I am very happy with the results and my Jeep looks great. Thank you.
Looks amazing! Great customer service and speedy as well!!! Definitely appreciate you going the extra mile and cleaning the interior! Will be a customer for life!!
Like the text update feature quite a bit!
Very pleased with abra! They kept me well informed! They were very friendly! The car looks great!
I am not only satisfied with the work your team did, I am grateful and amazed how great my car looks. Thank you very much for doing such a wonderful job.
The entire staff was very helpful especially the lady who sits in front of the door I didn't get her name. The detail of my jeep loomed like nothing ever happened to it. They've even detailed my care interior so well I almost didn't recognize it. They did an excellent job. I may consider using this location in the future for some personal work. Thanks again.
I really appreciated the frequent updates on the status of the repair to my car. The staff were very friendly, helpful and knowledgeable.
Great job and fast repair...thank you!
Our cat has a "check engine" light and is making a clicking noise. You had our car for two weeks and now it's not right.
Great work! I was pleased with the entire process.
excellent and speedy repairs, great "out of the way" service far boyond expectation.
We had a light blue 2006 Honda Civic hybrid in for repairs on the front end. I am extremely impressed with how great the car looks. I was also pleasantly surprised to see that it was cleaned both inside and outside. It looks like a new car. Thank you!
I was very happy with the constant contact from you guys regarding the status of my car. Work was done promptly and efficiently. Thank you very much!
I liked the speed at which everything was handled and the courtesy showed to me. Thanks
I would be happy to recommend your group to anyone
having ABRA auto body work on my car was one of the greatest experiences I have ever had. they made my car look brand new. they even did the favor of not just fixing my car door but took the time out to work on the little dents and scratches as well. you guys are the best i definitely recommend others to bring there cars to ABRA body shop.
I was impressed how I was kept in the loop during the whole process.it was a pleasure dealing with everyone I had contact with
The staff at Ambra were amazing! They helped guide me every step of the way. Hey were so gracious and accommodating, especially when, in the middle if tge car repair process, my kids and I suffered a house fire and it took me a little longer to get back to them with answers. I will be forever grateful!
The result was more than I expected! Thank you
Vehicle Make : Range Rover
Best auto body repair experience I have ever encountered. ABRA is fast, professional ????, efficient and their work is amazingly perfect! It took them less than whole three days to repair my truck. I veered away from Gerber Collision and Glass, because it took them two months to fix my truck after they replaced a part and it was coming off,because they did a horrible job. I had to constantly call the owner of the business and it took forever for him to take care of it, this was the one in Olympia. Well, my insurance told me about ABRA and I looked at the reviews and I'm so glad to have chosen them over any other business. Honestly, my truck looked like brand-new after a hit and run damaged my vehicle. It looks right now, like nothing ever happened to it. I recommend the ABRA in Tacoma, Washington to anyone who wants fast, efficient and professional, perfect service !
Fantastic service and amazing communication
The updates as the job progressed was much appreciated. Thanks.
Thank you for such a quick an excellent repair
Mike did a great job in handling our claim. Also appreciated the email status reports that kept us in the loop on the repair. Thanks. The repair looks great and returns our car to its original appearance.
Polite kind service people. Customer service outstanding from estimate to scheduling to completion. Work looks great. I did ask for an estimate on rear drivers door. Never got it. But that's was ok. I was hoping to get it done with the bumper. I will touch up paint it and press on.
The car looks amazing and the customer service was excellent throughout. Thanks so much!!
Great communication, on time completion, friendly experience, could not ask for much more
There is a misfire in the 4th cylinder
Thank you for the frequent emails. I would have found them more helpful if they had specific information about the progress of my car. The car looks great! Thank you for your work!
You already know I like talking about you guys. I was angry that I had to pay for a hit and run damage. Abra made my car better than it was before. You made me feel better with the repair cause you did a sweet job. Thanks tyler and amy.
Did a great job on the car and had a great receptionist. Thank you again!
I am quite happy with the way I was treated by the people in the office, and the work done was fast and perfect! I can't believe how well they matched the paint.
I didn't realize they were going to detail my car was a little uncomfortable with that. But I appreciate it being done. Great turn around getting it fixed and returned. Receive conflicting emails but overall good job
The bumper mold does not fit together properly. It leaves about a quarter inch gap.
Very fast and excellent work. Thank you.
I was surprised at how quickly the car was finished
The experience was very good, I got daily updates on the status of my car and the car was in perfect condition when I picked it up. It was clean inside and out and the damage was completely fixed. I would recommend ABRA to anyone in need of car repair.
Made a lot of mistakes. .
Excellent service! This company works with a great rental service, keeps you updated on repairs and returns the car in like new condition!
The front desk gal was a tad bit unprofessional, but the overall experience was good. Really appreciated the consistent communication about the status of my car.
They did a wonderful job on repairing the parts my vehicle that I originally went in for. Although the repair took longer than expected, I was very appreciative for the contact they made with me along the way. If ever I need assistance in the future or know of anyone else that might need a repair I would be okay with referring them.
I appreciated the quick service the text message updates and having a clean car returned
I provided a personal contact number to use instead of the one on file which was my spouse's, but they called him anyway twice. I would be sure to use the preferred contact provided by the customer. I was also told I'd receive a call the following day to get an update on the status of my vehicle but I never did; I ended up calling the following day to inquire. Just be sure to call if you say you will, or do not say you will so that the customer is not expecting it.
My vehicle looked great when I picked it up; it was washed and polished which was really nice. The paperwork was all ready to go with no time to waste, making picking up my car very easy- thank you!
Excellent customer service. Fast and friendly
Abra stands by its work. They go out of their way to make the customer happy. The service is great, and the quality of the repairs was strong. They got my car done quicker than expected.
The team that help serviced my car from the paperworks to repair did an awesome job in welcoming me like family. I was recommended to a body shop near me but chose the one in Tacoma instead due to this is not my 1st visit there. This past visit was my 3rd and I'm comfortable with the team that works there. When you know of a place that you like it's hard to find somewhere else and to start over. Awesome job guys!
I was very happy that you guys worked fast and efficient to get my car in and out of the shop in less than a week!
Great job on my truck. Thank you
I really enjoyed my experience at your location in tacoma, wa on Washington st.
I always go to Abra. I get quality care. USAA selects premium repair shops.
I don't see where my car was aligned. Or had the alignment checked at all. Vehicles involved in any collision small or large should have it checked as part of the repair procces to protect the investment made by your customers. My tires cost more then the repair work done. Besides that the work was done well and I was kept informed.
Thank you for detailing the car
This is the 2nd time I've used this shop. Totally satisfied both times. I especially liked the text & ph calls that keep me updated on progress. Your people there rock. I got my car back washed & vacuumed & that was so appreciated. I am a totally a happy customer.
I have used your repair shopa couple of times and have been entirely satisfied. The Honda looks great. Thank you.
You were prompt courteous and thorough. It's really cool thank you
This was an easy and amazing experience. The staff was very courteous. I got more then expected from the finished product. I will recommend ABRA to friends in the future.
Customer service was great! The quality of the work was awesome and QUICK! Never had an experience like this at any other body shop! You a turned a horrible hit and run into a pleasant experience. I'm impressed and definitely will recommend to friends and family. Thank you!
Kept me up to date daily with progress.
Excellent customer service!
Abra was excellent service from start to finish. I had appt setup then had to cancel due to death and they were willing to change my appt last minute to the next day. Then had my car repaired and back to me in two days.
Thank you Abra
Almost went off without a hitch but the Check engine light turned on before I left. The guy said it must have just done it. Granted, that's an easy thing to miss, especially if you're unfamiliar with the persons vehicle.
It was nice to get my car back cleaner then I left it
The group that repaired my car worked fast and well looking at it now I can hardly tell that someone even hit it...the work looks GREAT!!
You did a very good job and Thank you for also cleaning my car, inside and out. It almost smelled new when I drove it home. I am very pleased. Thanks so much. Rose C
So far very happy with the communication back and forth and the work done on the vechicle.. Thank you! Henry Family.
I appreciated the thorough explanations and great service. Everything came out as good as new!
The staff was very informative with excellent customer service. They kept me informed about each step that they were taken to repair my car letting me know about any delays that may. occur. My experience with your ccompany was a wonderful experience. I would recommend your company when it came to someone that needed their car repair. I also like the point where you inform me if anything go wrong I have a lifetime warranty as long as I have the car. Thank you so much for the wonderful experience I received from your company
Dealt only with Ron and Sierra. They were very professional, but personable. There work was efficient and I appreciate everything they did for me. A pleasure to do business.
When the damage was assessed the gentleman said he would not have us bring in our Audi until the parts had been ordered and I had arrives for the downtime would be minimal the part had not been ordered so the time that our vehicle is in the shop was much longer than we had anticipated
I like being updated weekly thank you
They repaired my SUV in an timely manner. I was shown courtesy by the staff and received good assistance.
Very friendly secretary. Very professional staff. Strong work with extremely quality repairs. The fastest, yet quality, repair that I have ever experienced. They stand behind their work. This is my go-to shop.
The truck was delivered with a strange noise while idling. Within an hour the turbo charger failed. It will be towed on Monday so I don't have a truck for the third weekend in a row.
I really liked the updated text messages
And follow up calls on the status or my car
While st ABRA.
The shop is excellent in every way and I would recommend them to anyone needing perfect repairs.THANK YOU!
You guys did a wonderful job! I really appreciate the communication and the effort put into my car by you guys. Thank you so much!
Staff was very helpful, attentive and experienced. The repairs looked very good and my car was nice and clean. I would recommend this shop to a friend.
fixed really fast ,very clean n they are friendly and courteous.
thank you sooooo much
It was very nice getting updates from the body shop throughout the process. I have a very busy schedule but they still left voicemails to keep me informed. Again going above and beyond the job requirements to make sure i was completely satisfied. I recommend this shop to anyone i hear needing body work done.
Excellent job done on my vehicle and exceptional customer service.
It's a job very well done. No regrets about taking it here.
Great folks to work with and terrific job on the car!!
I was very impressed with the service and attention I got from ABRA auto body & glass. Your work far exceeded my expectations. I will refer others to your shop as well I will return with any future needs.
Again, outstanding service throughout the entire process! So smooth and no hitches! I would like to bring it back in to have the cd player looked at. It is not working properly. I dont know if a wire was not put back or what the issue is. Besides that, i will always bring my truck back and recommend your shop 100%!
Vehicle Make : Volkswagen
They were very nice and very quick - thank you
Updates every couple days timely service superb work nothing bad to say including my vehicle was ready ahead of schedual
They were amazing there and kept me updated the whole time and had my car done in a really timely fashion. Staff was very friendly and cooperative and nice