Stephen is amazing. His customer service skills are exemplary. It took longer than it probably should have to get my car back, but Stephen was so open with communication and finding solutions, that it made the wait ok. Kudos to him!!
People were very polite and friendly. I hope I don't need your services again but I will recommend you to those who do.
These folks were thorough, patient, kind, and stepped up when **** hit the fan in my personal life.
After the very unexpected passing of a friend, the Abra team finished repairing my car a day earlier than I asked, which was already three days earlier than the original timeline, so that I can make a trip out of town with my dog for the funeral and not worry about messing up a rental car.
Unrelated to their quality of service, but something else I am grateful for: there is a dent in my bumper from when someone hit my parked car at the tulip festival last spring. When the folks at Abra and I were doing a walk-through of my vehicle I was honest that it wasn't part of the current damage, but secretly hoped it would need to be replaced as part of the repairs from where the most recent driver hit me. I was with my (now passed) friend at the tulip festival and it was a beautiful, full day exploring new places and eating an enormous amount of ice cream. He passed away the same morning that Abra and I were doing the walk-through for my vehicle. That dent is still there, and I am thankful for a permanent reminder of a favorite memory with him.
Abrais WONDERFUL,MY CAR WAS A WRECK,IT LOOKS BETTER NOW THAN IT DID WHEN I FIRST GOT IT!!!!.WHEN I WAS STUCK THEY GAVE ME A RIDE HOME!!!!WHEN I COULDNT GET THERE ON A REG OOEN DAY,THEY WAITED,!WHO DOES THAT!NOBODY BUT ABRA,THEY ARE KIND,HUMBLE,TRUSTWORTHY AND TO TOP IT OFF THEIR WORK IS 5 STAR PLUS AND THEY STAND BEHIND IT,AND THEY ARE FARMER APPROVED!NO WONDER,IF YOUR CAR NEEDS WORK THIS IS THE ONLY PLACE TO GO,ANYTHING THEY DONT DO,THEY HAVE SOME ONE WHO DOES THE JOB AS GOOD AS THEY DO.UNBELIEVABLE, ITS NOT EVEN CHRISTMAS YET ,I FEEL SO BLEESED,I'm never going anywhere else I called a few friends we sa in my car and took selfies fab u lous????run toabra if your car needs help,they are the only trauma center you will ever need.in fact they are they blue buffalo for cars,love these people,love my farmers for sending me there,thank you thank you thankyou,another happy customer another safe great looking car on the road,go abra,go hawks,J Aikala,mahalo
They did a great job. My car looks awesome!
Outstanding service. Steve was great!
Patrick and his staff was amazing. The staff explained each step in the process to me. They promised me my car in 5 days, it was ready in 3days. This team was very professionalittle. I would definitely recommend.
Thanks of much.
MR & MRS Richard B
Just a good, talented bunch of people that took good care of me and my car
Customer service was great. Steve and Taylor took good care of me during the process. They made me feel comfortable during the entire process.
They did an Awesome job!! Very satisfied!!
I'll forward the email (with pictures) that I send to my adjuster. I really would prefer if you just speak with her.
Thanks for your great customer service.
Great service. I'm extremely satisfied with the result.
Got me in quickly and kept me posted on progress.
Taylor was great. Such great customer service! The job was welll done the car looks great and it only took two days. The car was clean inside and out when we picked it up. We r very satisfied!
Excellent prompt service from Patrick, Stephen and Taylor.
Very pleased with the resultant fit and finish and overall quality of the work. Thank you for the great job!
My car looks absolutely amazing and I was surprised that my interior was cleaned as well! Customer service was top notch. Awesome job to Tacoma/Kent Abra.
Very professional I appreciated the experience and will recommend your company to all friends and family
They. Make a good job I happy
Friendly, fast and informative. Well done.
First off Abra is great and I will tell you why. the day it was ready I was at work and wouldn't be able to take off to go and pick It up before Abra closed. The folks at Abra of Kent desmoines Washington not only took my car to my work but also picked up the rental. Taylor the sweet girl in the desmoines location as well as the manager there made it so easy and unstresfull they kept me updated along the way even going as far as taking Care of teeny tiny scratches throughout the car for me I could not be more happy thanks Kent desmoines, Washington
Taylor at the Kent branch was fabulous. She was very polite, friendly and helpful. She went the extra mile to help me. The finished results are perfect.
Patrick and his team went above and beyond in getting my car done. They kept me up to date on everything and took care of my car as if it was theirs
I think the company truly cares about there customers and want to help them to the best of their abilities. I know in my case they were respectful and honorable in their service and communications with me. My vehicle looks wonderful and I got a detailed information packed of everything they did along with the warranties. They worked well with myself and my insurance company USAA. Would recommend them to anyone. A+++ Thank You ABRA in Kent Washington.
Kent Abra rocks! Renton Abra ****-the most unprofessional office I have ever seen.
One of your team members volunteered to stay after closing to ensure I received my vehicle in time for the weekend! The service was above and beyond and I greatly appreciate it. Thanks!
Great work, friendly staff, couldn't be easier done. Thanks
Very professional and super nice. Kept us updated and informed. If ever needed we would come back. Thanks so much.
From the first day we went to Abra Bremerton to the day we took home our repaired car, we we're taken care of by the Bremerton as well as the Kent Abra team. We were greeted with joy, consistently reminded what's happening everyday by text, and a ton of updates via voicemail (we were ao busy we couldn't pick up the phone). Thank you Abra!
My car has body work done and when I got my car back, my stereo speakers didn't work and I had a huge crack in my windshield. Please take care of this. This accident was not my fault and I should not have my car back in worse condition. The communication with your company and your employees have been helpful, but when I was told the crack in my windshield was caused from the heat up and cooling down from the paint work and would not be part of the repair, that did not sound right. Hoping you do the right thing
Every time I bring my car to Abra, the entire team makes me feel appreciated. They give the best service, always follow up, and even handle special requests with my insurance. They're WONDERFUL and I'll never go anywhere else.
great job as always. thank you for going above & beyond
I really appreciate how professional and friendly everyone was. The job was done on time and my car looked as good as new. Thank you so much for a job well done. I also wasn't expecting to have the inside cleaned!
Thank you for the excellent service
Everything was handled so well I never had to question what was going on. I received texts and pictures every day and felt very well taken care of. I would recommend your shop to everyone I know. Thank you so much
The team treated me like a friend. I will be a future customer when the time comes.
Happy with the job done with my vehicle.
Excellent work. The staff was very professional and positive. Betsy kept me up to date on the status of the work. I'm very happy.
I worked with Betsey at Abra and was very happy with her service. This is my second time having repairs done here. When the insurance company showed me a list of body shops, and I saw Abra, I was happy to return to them to have the work done. Both times the experience was very good.
Very well done, fast and kept me updated!
Thank you guys so much!
The Team did an excellent job of keeping me informed of the repair process. They were effective and efficient.
I am impressed with theyr work. It is a wonderfull job. Thank you Abra.
They were great and the job was done quickly
Y'all good and made it an easy process.
Betsy was amazing. I thank her for everything and making my experience as easy as possible! Thank you!
All in all customer service was good .daily updating information was very helpful .in general I really satsfied with every things. Thanks !!
Awesome job the8 did on my Subaru, very kind personal. Gave me an update on every step. Very thankful for job they did.
I was happy with the completed job, but also appreciated the support of the entire team in making the experience as easy as possible.
I appreciate everyone's friendliness, and efficiency
Our truck is beautiful! Betsy kept us informed, communicated with us through the whole process. Our truck was practically totaled. The entire driver's side was destroyed from being slammed into the center divider on the freeway. You can't tell anything was ever wrong. We are happy!
The folks at Abra did a beautiful job on our Honda. It took longer than we expected, but we are very happy with the results. They kept us informed all along the way of what was happening, and we were very happy about that. The paint man even came in on Saturday so we could get the car a little sooner. Thank you very much!
I have a problem With the wheel I hear a sound that comes out of rear right wheel I took it back to the body shop, the guy working there told me bring it back next week, he went on a ride with me he said this sound might be from the trunk he tighten the tire in the trunk, but I still have the problem
I came back to him he said he didn't really here anything while that is not true.
It makes noise when I drive it on rough road.
I will take it back there see what he can do next week.
Very good service and also satisfied with the work thanks alot ????
Did a great job and it only took 1 day. Very pleased thanks
Vehicle Make : Volkswagen
The vinyl trim on the driver door does not match the trim on the passenger side. They're going to fix it.
The best service I have received on my car.
They do a very good jod. I can't ask for more. Keep up the good job and more power to all of you.
At this time I cannot give it an overall review. The service from Mike was TOP NOTCH. I couldn't have had anyone better. The only problem I have is when I got home and inspected the work more carefully I noticed a slight flaw in the workmanship. I immediately called Mike and he will be working with me on Monday morning the 21st of September. Therefore, I cannot give a complete review on the final and overall review.
ABRA Auto Body & Glass did an excellent job of repairing my car after it was rear ended. I'll recommend ABRA Body & Glass to my friends.
Mike was amazing - kept me up to date and was not hesitant in explaining things in detail!
Great staff at Abra on Pacific Ave. I felt that my car was as important to folks at Abra as it is to me. Thank you!
The best customer service, on time and they keep you updated everyday:!
Dealing with ABRA staff was easy, professional, and transparent. Truck repair looked excellent and after repair detailing greatly appreciated.
they were friendly very helpful. overall experience was great. definitely recommend to everyone. My car looked great and all cleaned up.
i was very pleased with the service i recieved at abra auto body my car was fixed real quick and i was updated about the whole processes every day that made me feel like my car was in good hands i will definitly recommend it to my family and friends! Thanks patrick for explaining to me in detail and answering all my questions about my cars repair! great job abra auto body and glass!
Mike and Pat we're both awesome!
I'm happy w/job and quick
They did a great job! Looks better than new and finished early. Thankyou ABRA
The staff was accommodating and nice, and the work is high quality. I primarily worked with Mike; great customer service!
They were extremely helpful and very fast.
Vehicle Make : Volkswagen
Absolutely fantastic service experience. Happy USAA is paired up with such a dynamic company. I appreciate all of the communication and in being sensitive to my schedule needs and concerns. Great experience
The car was beautifully and unexpectedly detailed (cleaned), as well as delivered when promised, and the repair looked like brand new/never happened. I especially appreciated the telephone updates as they were real information and helpful for reassurance and planning purposes. The whistling noise and jiggling I was getting from the damaged side view mirror--mentioned in passing-- were gone as well, small details that I appreciated in a big way. On a side note, I found the email updates not at all helpful; they contained no real information and appeared as generic as "robo-calls." I would either discontinue them or provide real info (and ask the customer whether they prefer email or phone reports, and communicate via only one or the other).(I spend more time than I like cleaning out my email inbox.) Thank you for excellent and prompt service, courteous and friendly staff, and attention to the little things. I would recommend your business to others enthusiastically.
They did an excellent job and in better time then expected.
Super customer service by Michael.
A great experience from start to finish. They did an excellent job repairing our car.
You guys do fantastic work and have great customer service! Everyone was so friendly and Mike kept me up to date on my car consistently. I'll definitely recommend you to my friends/family and will return if I need service again. Thank you so much! And thank you for cleaning my car!!
Awesome job guys. You got my vehicle in and out very quickly! I appreciate the hussle and the updates that kept me informed all along the way!
The service is outstanding, and the work is excellent. They kept me inform promptly and finished the repair quickly with a great quality of work. They washed/cleaned/vacumned my car so well, and it smelt fresh inside as I opened the door. I felt like I got a brand new car again! I'm absolutely satisfied! Mike and Patrick showed their caring to customers professionally and sincerely. I would strongly recommend other people to come here for a quality repair and a great customer service. I am glad I had my car repaired at this ABRA Auto Body & Glass. Thanks so much to the great staff for all the effort you made! Very well done!
They kept me well informed..world class service!
You guys did a fantastic job. My Mustang looks good as new. Thank you
Great service all around. Mike was great. Would use again. Thank you.
I liked that you guys got my car done fast and it looks good. Thank you for the good and friendly service.
Very thankful for the service received . My car fixed was quick,! Great quality service. I'm 100& satisfied. I recommend people to chose ABRA Auto Repair. Geeat customer service , open communication and grwat quality service! Love it,,, like it!!!@!@
The team did an outstanding job! They took care of me, kept me in the loop during the repair. They were courteous and friendly. I would recommend this shop to others.
Everyone was friendly, efficient and had great communication!
It was not completed in the time promised. I even received a text saying my car would be ready on the 11th and it was not available until the 13th. I was told it was an easy quick repair, not so.
You have very much surpassed all expectations that I may had. Great job!
Was the worst experience ever, I would never recommend this company to anyone.My contact had poor communication. I will just stop there because there is nothing good to say. If you want me to continue please call me.
Everyone was very helpful and informative and the work was done promptly and effectively.
You and your staff did a wonderful job taking care of my car and making sure it was back to normal when I picked it up. Your communication was great and I appreciate all your hard work. I would highly recommend you guys!
Thank you :)
Vehicle Make : Volkswagen
Difficult situation but y'all did fine by me.
As always, the professionalism and care received is unsurpassed by any other body shop... and I've been to a few. Thank you so much to all who turn a bad situation into a pleasant experience.
Mike helped process the work needed to fix my bumper after I had been rear ended. I have an older car so there are a few 'age' spots. My expectation was for them to just repair the damage caused by the accident. They determined there was no structural damage and my car was completed the next day. My bumper looks brand new! In addition my car was cleaned, vacuumed and all shiny, again I was just in for a bumper repair, they really went above and beyond in service. I will recommend them and also will do business with them in the future.
Thank you so much for the awesome job well done,thank you for welcome me with a wonderful smile helping out y'all did a great great job again thank you GB
Awesome job done very fast!
Fast, friendly service. Ease of stress, and going the extra mile were appreciated.
Fabulous job. I can't even tell i had an accident. I am so pleased.
Everyone at Abra especially Betsy were very kind and informative and patient.
My car door still needs to be properly fixed.
I like there service representative, she's very I'm formative and right on time when you need it and also answer all our question .I would come back and repaired then to family and friends. Thank you ABRA...
Excellent customer service.
Thank you kindly.
Vehicle Make : Volkswagen
Michael and the rest of the team were courteous, kept me well informed and did everything they could to make sure that no part of the job was overlooked. The car is as good as new. Fantastic job!
Abra is definitely a leader in customer satisfaction. I want thank your team and company on a job well done. If ever I need body work to my vehicle, I will choose Abra again and again. Talonnie D
The insurance that arranged the repair at abra was a pain, but abra was awesome and made a normally unpleasant experience a good one. Great customer service and nice staff.
Great experience all the way. Super customer orientation, reasonable prices. Thanks for the car wash--an appreciated touch.
Great service. Fast and courteous and really appreciate getting updates along the way. Would definitely use you guys in the future although I hope I don't need it :)
Vehicle Make : Mitsubishi
Betsy at customer service was great at keeping me informed. The bumper that was replaced looked good and the car was delivered in excellent condition.
Very happy with the service. Everything was very efficient.
Very pleased...great people to work with...always kept us informed...thank you!
Definitely put our needs and concerns first. Very happy with everything.
Even though it's been tough going through this process, everyone at ABRA has been awesome! You all made it easier on us and the end job looks fantastic! ! Thank you so much, especially Betsy Freudenthal!
jUST ABOUT AS PAINLESS AS YOU CAN GET. gOOD STAFF.
100% satisfied, Betsy and Gary were great to work with.
Our car was repaired extremely fast and the quality of the repair was excellent.
Betsy was so nice and helpful. She made my
Staff was nice and kept me informed about the repairs being done
my car is gorgeous and they were very quick about getting out done
Totally easy seem less experience. Quickest repair ever. Brought it in one day and had it back the next. Thanks Abra Kent, WA team.