I was not informed until I returned to my car that the work discussed was poorly performed.
Beautiful work. I couldn't be happier! Thank you
Great job and also wow not only did they clean outside but inside we also clean.. Thank you
Thanks so much for the awesome job and great customer service! You even cleaned out the inside of the car! I loved it!
I the communication you have provided during my car s repair. It is very comforting.
Very satisfied. Highly professional.
Car returned cleaned and detailed.
Cliff was very professional and great to deal with. He bent over backwards to ensure all my needs were meant. The Burlington branch is great to deal with and will do all the work needed on all my vehicles.
I appreciate the workmanship. My car was repaired perfectly.
I appreciate the communication. I was informed frequently each step of the process.
I appreciate the courtesy and respect shown me from beginning to end.
I especially appreciate the professionalism demonstrated by Kevin.
He was thoughtful and courteous but most important, effective.
Thank you very much for making a stressful event much better.
Fast service. Repaired my car quickly and with expertise. Very friendly customer service. Will come back if I ever need repair work done again.
Vehicle Make : Volkswagen
Just tried to submit the follow-up survey and it errors out
The car looks perfect.
If anything, your team over ommunicated.
Ot a bad problem to have
My Honda guys refer me to abra..they were wonderful everything was up to date and they did an amazing job made my new year great so thank you Kevin and the whole team..
Vehicle Make : Volkswagen
You guys did an awesome job. Cliff was on top of things kept us up to date every step of the way.
Outstanding job and very professional. Thank you Frank B
On time. Coordinated with dealership while we were away. Great communication
I just got car back...it was dark out. So ivd yet to see it in the light...but every thing seems good s o far.
Very welcoming and nice people.
Was kept extremely informed while they had my vehicle. Body work is immaculate and I was generously offered a hand wash during the time I can not take it to a car wash while the paint sets. (I live in an apartment therefore have no way of hand washing my vehicle) Outstanding customer service!
Super easy to deal with insurance coverage (Allstate).
I hope my car doesn't need Body work again but if I do I will be a return customer for sure
Great work, finished when expected! God job!
Professional, friendly, Ajob on the car!
The man that helped me was awesome!
Appreciated the info texts & the car wash & vacuum!!
Will definitely recommend Abra to friends!
Thanks for everything!
Great communication, car looked perfect
Awesome experience. My car looks fabulous. Kevin was great and kept me informed every step of the way. Hoping I don't have another accident , but if so I'd be back! Thank you!
Staff were very friendly and informative, thank you
I don't understand why it took 3 weeks to make the repairs or why you continually got my name wrong even after I corrected you more than once. That being said the craftsmanship seems to be very good.
Great customer service friendly professional best experience I have had
Communication was great, I was out of country and Cliff kept me in the loop and the vehicle was ready upon my return!
Outstanding customer service very responsive and not afraid to go that extra mile. Exceled in all our expectations. Thanks
I was very pleased with the service and how quickly they repaired my car. Thank you!
It looks and drives as good as new!
Great job and customer service!
Service was friendly and proffessional. I will be back and will reccomend to others. I would appreciate though the cessation of text messages.
You all have excellent service with the way we were treated to keeping us informed about the car. Our car looks awesome. Thank you!
Once again, Abra has taken care of our auto repair needs at a reasonable price.
Very helpfull and the car looks nice I'm happy overall
They have earned my trust for all body work.
Great service. Loved the text messages to keep me informed of what was going on with the repair.
Car looked great when I picked it up. And the instructions on how to wash the car till the paint is set was good to know.
Thanks to Guy for exceptional customer service!
Wonderful work on time. I really liked their extra work to clean the car inside and outside. Thank You!
Very professional, on time, done everything the said they would.
Great job and very nice customer service the best
Guy did a great job doing the est. and explaining what was needed. Veronica got me scheduled asap. Logan gave me a ride home and after the job was completed he did a superb job washing my truck,it had been sitting 2 years and had green stuff all over it. As a senior with a very limited income my hat is off to you. I'm already telling all the people at the senior center about your team thanks
Completely satisfied! :-)
The staff was very professional and friendly. My BMW is my baby and the staff took care of it like it was their own. Thank you all so very much
They were real fast and did a great job
Very good service and quick
Excellent service for us as the customers and for the repairs on our vehichle. The facility is very nice and welcoming! Will reccommend.
We always head for you guys when we have such problems. You have always made it right so we know we can count on you. Many thanks, Paul
Repair looks great! Scheduling was quick and easy; receptionist excellent PR person; giving updates was appreciated. I will recommend you to others! Thanks
Repair and clean up look great
Kevin Wolf, Customer Service Manager, did a great job of letting me know how long the repairs would take and what to expect. My vehicle looked like new when I received it back. I would highly recommend Kevin and his staff.
Vehicle Make : Mitsubishi
Very quick and knowledgeable, would send all my vehicle's to Abra
I was impressed how you kept us informed and when we got the car back it was like a new car inside and out. You treated us with such respect and took a lot of stress out of a hard situation
I also liked how you were immediately on the phone getting parts and when it was done a detailed list of parts and hours worked. I was surprised how reasonable you are . I would certainly recommend you to whoever needs such services. I give you all 10's ????????
Liked the texts keeping me posted.
My 2nd repair at ABRA and both were beyond my expections.
Vehicle Make : Volkswagen
I just want to thank Abra's Service Manager, Kevin, and the staff for going out of their way in paying attention to detail like correcting my name in the system and putting the final touches to the repair job.
The staff was great. They kept me informed and the work was done expertly and efficiently. They are the only shop I sould use.
Kevin did an awesome jib as the advisor in this process!!
Kevin and staff did an excellent job!
Great customer service
This will be the place i go to from now on if i ever get into future car trouble.
Thanks, it was difficult to have my truck injured. Thanks for taking care of it!
Kevin was wonderful took work with. Car looks great.
Thank you so much for making a rental available to us. Our pup is our fur baby and all her appointments are very important to us right now.
Excellent customer service and quality work. Thank you!
Kevin Wolf and his staff did a great job!
Excellent customer service and my car is good as new!
My jeep looks like new and they cleaned it inside and out before I went and picked it up. The customer service was excellent and the facility is very nice and clean. If I ever need body work done on any of my vehicles again I'll be taking them to ABRA.
Courteous team, very efficient. I'd definitely recommend to friends & family.
Second time I have used your companies services and have been very satisfied with the results .
Excellent work finished on time.
Always informed and I feel like you would take that extra step whatever it was.
Robert delivered exceptional customer service. I received continued updates on the progress of my vehicle and the work turned out great very happy with the customer service at the Burlington Washington Abra!
They kept us in the loop as far as progress on our car and our car looks very nice.
Everyone I worked with was very friendly and professional. My vehicle looks like new and was even hand washed and vacuumed prior to me picking it up. I was updated often through the process and the crew completed the job in a very timely fashion. A real standup outfit. Thanks again Abra!
Burlington branch did a good job on the repair and had my work truck back to me on Time. They where on top of the job from start to finish. I well be back to have other work done down the road.
Appears nice. Appreciate the work, and Kevin did an excellent job of keeping me updated all the way through the process. Thanks!
Vehicle Make : Volkswagen
Very satisfied, very impressed, and will suggest you people from now on.
ABRA Auto Body & Glass repaired the sensor on my Ford Escape and removed the scrapes I had on my fender. The workmanship was excellent, and done quickly. I will highly recommend ABRA Auto to people for body and glass work. The office crew were very polite and efficient also. Thank you for all of the help.
The email and voicemail updates were appreciated.
Very helpful staff made it easy to get the job scheduled and done.
Was kept up to date with text and phone calls from Kevin on the status of my vehicle. Great service and great work on my Nissan. Great job overall. Couldn't be more pleased with the outcome.
Great job. I was impressed with their customer service.
Robert was great help for me and I am happy with the process.
I will highly recommend how great EVERYONE was from the front desk to the sales and repair people. The work was perfect as well. Thank you I will advertise for you and mention you on facebook as well!!!!!
Repair work looks like new,customer service was great,and having the car interior detailed was icing on the cake! Very satisfied, would recommend your shop in an instant!
Very satisfied! I would definitely visit Abra again.
ABBA did an excellent job of handling my truck repairs in every aspect. Each employee contact was helpful and professionally handled. I look forward to highly recommending ABBA to others I know. Kerry W
Great body shop to work with
Very efficient, Robert was a great help in meeting a deadline that my family could still make our planned camping trip. He was very informative and very helpful! Thanks
Kevin was very Pleasant to work with and kept me well informed of the progress
of my car.The work done on my car was very well done.
I was very pleased with the service, especially that provided by General Manager Robert Schepler. I will certainly recommend ABRA to my friends and acquaintances who may need auto body repair in the future.
Great service with daily updates on progress. Vehicle was delivered as promised, and the work was excellent. I would recommend Abra to anyone in need of repair service.
Outstanding job as usual. Very Professional work. Thank you.
Looks awesome! It's nice to see my car all beautiful again
Your representative was efficient and a real
Repaired quickly. Very well finished
Great job. Great communication. Friendly service.
Got my car in earlier than expected. Every one was super friendly, and my car looked good as new. 10/10 would recommend.
Hope I don't see you for awhile! Hahaha!
Vehicle Make : Mitsubishi
I like that they give updates via text and call everyday to keep you updated on the repair. Also it looks as good as new, and what ever deadline they give you they will meet it or sooner. I got mine a day early. Definitely recommend.
Kevin worked hard to get our vehicle repaired quickly and was in constant communication with us through each step, which we greatly appreciated. Thank you!
Professional, quaility product and value
Professional, kind, quick service
Easy process, great work done quickly. Kevin was very helpful!
Loved how Abra stayed in contact with me throughout the whole repair process
They were really friendly and nice, but had my car 3 days beyond what had originally quoted. They were not always very communicative, I had to call them to see what was happening. And the texts sent were no help. Again, nice people, but hard to say I was completely satisfied due to how long it took.
I really appreciate the first rate service and the excellent customer support.
Abra was fantastic! Big thank you to Kevin for calling me with updates weekly, big thank you to the technicians that fixed my jeep! They did fantastic work. Very happy with everything they did!
Thanks Kevin for outstanding work! 2nd time now with ABRA and I'm very satisfied as always.
It was a long process, but in the end all work was completed to my satisfaction
I felt the customer service was not very good . I felt like an inconvenience to those working when I dropped my car off
Guys that works in the shop are not only technician...they are magicians.
Done at a reasonable amount of time.
Kevin is awesome. He always takes care of me in a very timely manner. His customer service is great! No complaints about him at all. He is always smiling and makes sure I am pleased with the work before I leave. Thank you Kevin! I am not impressed with Monica. She is rude and unfriendly. My parents took my car in today and said the same thing. They felt like They were putting her out. She is in a customer service role and should make your customers feel welcome...not like they are wasting her time. Very unsatisfied with that aspect of the Burlington location.
Rick and all service received was first rate. Would recommend to everyone. Thank you. Bill King
It would be nice to have some higher chairs as well the super comfortable ones.
Loved that they kept me up to date. Answered all my questions. I got my van three days early! And it was perfect! The inside was cleaner than when I took it in! Very professional place! I will highly recommend them to my friends and family!
Very courteous, and everything was completed ahead of schedule.
We had a fantastic experience with Kevin and his crew. My Corvette was treated with care and the repair was perfect. Hard to match up 8 yr old paint but the did it.
THIS TEAM DESERVES a 10 rating. Thank you for taking care of us and keeping us informed almost daily. Sue Blaker, Friday Harbor, Wa.
Thank you so much recommending you guys to friends and family
Jeep looks great! And thanks for giving her a bath. She needed it!
They did an excellent job & we're very caring!
Fast and reliable. Also, extended some savings to us too. :-)
Kevin Wolfe was most friendly & professional.
(We are repeat customers)
Kevin and Monica were very pleasant and professional. I would recommend ABRA Auto Body & Glass to everyone. Thank you. My car looks beautiful!
Kevin was great! He communicated consistently with me which was super helpful and I really appreciated. Definitely a happy customer!
Exceeded expectations...and saved me money personally at their initiative.
Absolutely fantastic service from Kevin and the entire staff. Thank you!
Faster than expected
Took care oft brand new car very well ( seat protection steering wheel protection and even hand wash the outback
Was very happy with everything. Kevin was great to work with. I also enjoyed getting the texts informing me on my car.I would recommend you to anyone.
The team was very professional and kept me updated as to my vehicle's progress. Also- major bonus points for being done early :)
Very professional & courteous. Thank you for the great service!
The entire experience from start to finish was flawless! Kevin is a rock star, somebody give that guy a raise. Everything about my car was perfect when I picked it up. From the bodywork, price, speed, ease of transaction, help with insurance and rental car, even the person that detailed at the end was amazing. I give everyone a 10. Because of my experience and especially Kevin I will bring all my work to Abra. I will also be telling a lot of friends to use Abra. Thanks
Customer service and the work that was done on my car was excellent. They even detailed/washed the inside too! I was given updates about twice a day in addition to calls from Kevin letting me know changes to my insurance's estimate. I was very impressed with Abra in Burlington and would take my car there again for repairs and bodywork. My husband ws very impressed with their attention to detail and great workmanship.
The car looks great. It almost looks like it came off the show room floor. Great job.
Excellent service, wonderful to work with.
I was really impressed with the professionalism and the courtesy shown by your team. Not only was the work pristine it was done on an expedited basis to accommodate my need to be out of town before the work was scheduled to be completed. I will refer you guys with no reservations. Thanks again.
Well done! Everything was fine and went smoothly.
I was so very pleased with the whole process :-) thank you!
You guys nailed it! Thanks for all your hard work and dedication and attention to detail. I will be referring you to a lot of people.
Very professional and very fast repair time.
A beautiful repair job, you can't tell the accident ever happened.
Amazing work: fast, efficient, perfect. Highly recommended!
Kevin did a wonderful job nailing the cost& providing us updates on when car would be done. Plus pleased with quality of work.
Very professional and friendly staff and a job well done.
Everything was easy and fast. Customer service was excellent.
Great service, from start to finish!
Excellent service, completed on time as promised, and job looks as good as new. Thank you.
Always very professional work & great customer service.
It was the best experience I have ever had dealing with car issues. They made it so relaxing. Robert was wonderful, he needs a raise and plaque or something. I had my car in and out in 4 days. Fantastic service and all around amazing staff!
Very good communication, and excellent service. My car looks brand new!
Fantastic service and immaculate results. Great team you guys have!
Everyone we dealt with were helpful and curteous. They made sure we were satisfied and at the last minute sent for a part to be delivered that was missing on the trailer hitch. We appreciated that a lot.
I was so shocked when I pulled up to ABRA and saw my Chrysler. She looked brand new. Couldn't have been more pleased.
Consistent excellent aervice
Very happy with the out come will be back in future thanks for all you've done the shanes
They did a very good job.Very friendly. They kept you informed on what was going on. They had it fixed in a timely matter. Would definitely recommend them. Thanks to Victor for all his help.
Jus wanna let you know outstanding job you n gieco THANK you,!!!!!!!!!!!
Even though there were delays to the repair, the delays were not the fault of ABRA and, the end result was a perfect job. Thank you ABRA.
They were fast and effective.
ABRA got me into the repair shop within 4 days. They kept me updated during the entire process and had my car done a full day before expected. My car looked better than it did before the accident! I could not be happier with the work they did. I will be sure to refer anyone who needs repair work to them!
Vehicle Make : Volkswagen
The entire process was easy and Abra was very professional. We were very pleased with the process.
very polite, did a very good job. I would recommend them highly.
Great job, very fast and courteous. Thank you Kevin for seeing through my anger and confusion and setting me straight. Going to recommend you to others
Kevin did a very good job of explaining the work and keeping me up dated. Monica at front desk needs practice on smiling ;)
it was much more than I even expected these guys rock
Vehicle Make : Mitsubishi
Vehicle looks perfect. Super fast turn around. Great communication regarding status. Really liked that insurance was direct billed.
Overall, really great people and superb workmanship.
Thanks so much,
Excellent service and personal yet professional attention. The best service we have ever experienced. It is good to know that there are still services and people out there who go beyond their role to serve customers in such a personal way. That is becoming rare in our modern impersonal world. I actually have become so impressed with the service that I will be telling everyone I know about it. Thanks.
Car looks excellent. Great service by Kevin. Beautiful wash Jon inside and out. I would definitely recommend Abra
My car was fixed and cleaned within just a few days. They did a wonderful job Im very happy with the work that they did it looks brand new! Thank ABRA
Robert and Kevin do such a great job taking care of their customers it almost makes me feel sorry for their competitors. Honestly, I manage a construction products supply business and hope everyday my people treat our customers in the same manner Robert and Kevin treat my wife and I. This our second time in within a year and it was just as great as the first. The craftsmanship is always first rate also -never an issue to resolve. If you ever wish to give Kevin his own store, I believe he's ready, and maybe Robert is ready for advancement too. I haven't been in any of your other stores, and maybe they're just as great, but if not, one of these guys can help. I've never given a recommendation such as this before, and not only am I happy give you my honest thoughts about your Robert and Kevin, I am more than happy to tell anybody else the same things, which I certainly have many times. Thank you for asking my opinion.
The staff made our experience as fast and painless as possible. The outcome of our vehicle was phenomenal to say the least. thank you for your diligence and your professionalism.
Only suggestion was getting the hertz rental car I had to go into another body shop....I knew them....kinda uncomfortable
People are great, very friendly and nice, kind. I enjoyed the service. Im glad I made the choice to bring my car to Abra.
Evrythng promised was delivrd, plus the truck was cleaned inside and out. thank you, Gregg N
The body looks great but my gas gauge does not register correctly. I filled the tank and it only registers to half tank.