very happy with all the work that was done
Overall, I am quite pleased with the service, from the front desk person (Stephanie) to the first-rate detailing done on my vehicle. My point of dissatisfaction is that the color of the bumper does not match the body color exactly. The service rep (Lisa) said that is because they are different materials, but I wonder how they matched before?
From the initial phone call and appointment, everyone was very nice and professional. I really appreciated the texts to update me about the progress!
It was fast the people were super so was work.
Amazing customer service and communication!
Thanks for keeping me "in the loop" all week. I appreciate the updates!
We're pleased and impressed with the work ABRA does.
Best experience I've ever had. I plan to use Abra if my car ever needs any work in the future. Great people great service!
Wonferful service. Efficient and kind team. I was continously updated on the work progress. Thank you so much.
This is my second visit. I requested ABRA due to my good experience with the previous work they had done for me.
The personnel that repaired my car were friendly and fast and the car looks great very satisfied. Hopefully I don't have to come back but if I do have another issue I will bring my cars to you
This is my third time to use abra for my car repair and i always had an excellent and very fast service. They took care of everything and i did not have to worry anything. It took my car almost 3 weeks to get repaired because of the extent of the damage which is very fast. But i wish it took longer because i was enjoying my rental car :). I also like how they give an update on the status of the repair. It gives me a good estimate on how long it will take for my car to get repaired. I would definitely recommend abra and use them again for all my repair needs. Thank you again.
You did an awesome job.100% satisfied
Lisa and the others are the BOMB! Thanks for a great job all around.
Excellent service and attention to customer needs!!
I am not satisfied... I have the feeling when I drop my car for repair it's raining will not fix right and the girl that helping me I don't have confidence on her I have to pointed on her the damage..I told her that need to make it sure check the corner
I guests I been ignored ..dent still there.. I opened my car trunk dusty you can see the powder ..
Best service ! I would definitely recommend this to everyone!
Everyone was very professional and they kept me update as to the status of my truck. I will for sure come back and will recommend to all my family and friends. Thanks for the great work and fast turn around.
The team at Abra was awesome and Truely went above and beyond to fix my vehicle. Thank you
Thank you to Lisa who walked me through this first time process. I plan on having this truck for my lifetime so important that she took the time and energy to care!
Excellent customer service!
Thanks for a great job. Looks beautiful
My only comment would be the woman at the front desk needs back up. All three times I was in the office, She was juggling multiple people and no one helped her. Those of us waiting were a bit annoyed. She was always nice and would say she would be with us as soon as possible.
Vehicle Make : Volkswagen
Fast & efficient!
Excellent Communication with Lisa who was overseeing that provide the duration of repair work
awesome manager Staci and awesome receptionist!
The color was a little darker than the original but it would bother me more not to have my car again than to get it repainted.
Awesome I would recommend them to all my friends I would rate them a 10 very satisfied
Couldn't have asked for friendlier service or better quality workmanship
Very professional and efficient. On time and great quality.
Our car isn't even complete. And this is our second repair experience that requires a RETURN visit.
Great service. Quick turn around. Appreciate the text message updates throughout he process. Great and friendly staff. Truck looks great. Top marks from me for sure.
Thank you. We did have trouble getting our passages window to respond to our driver's side window control for about 24 hours but then it miraculous corrected itself.
Kept me informed and did a good job and everyone was friendly
Very professional and very courteous. Work was completed sooner than anticipated. Every effort appeared to be made to accommodate my needs. Appreciate such a customer oriented business. Thank you!
Very nice and professional service. Got my repair done way faster than I expected.
We have always received excellent service!
Employees were very nice and helpful and explained everything very thouroghly.
Great service. Honest feedback. Quick turnaround. Couldn't ask for anything better
The customer service was excellent and teveryine was nice and helpful.
Lisa did an exceptional job. She should be promoted or provided a raise at the earliest possible time.
The staff was quick and courteous. Great team.
Since this was our first time experience with an auto body repair shop we really didn't know what to expect. But we were amazed at the quality of the work and the condition of the car when we picked it up. Looking almost as good as it did when new in 1998. Thank you!
My car looks wonderful! The team did a fantastic job.
Quality work and great communication!
I was very impressed with constant and open communication thru out that entire process
I had great customer service, updates along the way, and a quick, quality repair! I would definitely recommend this shop to anyone that needs body work done. Having a great team working together made a stressful situation a little less stressful!
Lisa did a great job communicating with me the status of my vehicle. she also went above and beyond getting my windshield fixed at the same time as the rest of the Bodywork when I only ask her about it halfway through the process. She also listened to my request to have it done by Friday and she came through for me.the only frustrating part of the experience was that you guys were so busy that I had to wait a couple weeks to get it into the shop. but I suppose that's a good sign for
First I want to say that I'm a picky customer. I was impressed by the great customer sevice. They kept in contact with the status of the repair thoughout the process. You could use this shop as a template for how all auto repair shops should opperate.
Takin' care of business. Lisa and crew were professional and to the point. No messin' around. Their concern for the customer and the vehicle's out the door safety and appearance was #****.
Fast repair and the work done on the car looks great!!!
The workers and auto body repair team did a fantastic job! Couldn't be happier.
Abra in Bremerton, WA made my terrible car accident experience a pleasant fix. Lisa and the entire team were very patient with my constant phone calls and kept in touch with me every step of the way. My car looks like it just walked off the showroom floor and you'd never ever know it had been in an accident. Car accidents are stressful and a pain to get through but God forbid it ever happens again I couldn't think of a better body shop to trust my car too. Thanks for the superior customer service and gorgeous repair!
The car is working good again - the tree falling on it really put a bad crack in the windshield right at my eye level - now i have a really nice new windshield and a smooth hood
Great experience and customer service!
Thank you looks better then it did before the accident.
My contact at Abra, Lisa, was great to work with. She kept me informed about the status of my car and was very professional and a pleasure to talk to. She went the extra step in customer service. Thank you, Lisa!!
Your final charge was significantly higher than I was told and is much higher than the job should be charged.
Excellent repair job and customer service. Thank you!
Friendly staff, loved that they washed and vacuumed.
You guys did a superb job! Thank you for your professionalism. Lisa thank you for being so accommodating so I could pick up my car. Much appreciated.
Took such great care of my car again and with the most genuine customer service. Going above and beyond my expectations to make me happy.
Everyone was fantastic...friendly
I thought the work was exceptionally well done. I loved the way you kept in touch with many texts and e-mails . Even though I did not respond to them l very much appreciated them. My wife's car has a couple dings on it so you can expect to hear from us again soon!
Ps: I also loved your staff ; they always treated me very courteously. ????????
Pss: If you would like to publish these comments you have my permission.
Your the best. The way you kept me informed at all times was very special, thank you very much.
**** M. Reynolds
The parking might need some organization. Lots going on, but no a whole lot of parking or marked spots.
Thanks to Lisa and crew for speedy repair and great customer service.
Your staff was very friendly, knowledgeable and professional. Will readily recommend you to family and friends.
Thank you so much. It looks amazing
You need a little better communication with the customer about status of work being done.
Stacie and her team are always very knowledgeable, quick and professional. I ONLY see Stacie!!!
Love how you kept me informed. My car looks great. Thanks for cleaning the inside, unexpected,but greatly appreciated. Thanks to the team.
Highly recommend your services. I was updated on my vehicle during every phase and really it was not any inconvenience because the turnaround was very fast. To top it off my car was returned to me completely repaired with a complementary detail both inside and out. Thanks again!!!
Everything was perfect, tell the guys that they all did a good job on my Kia Soul I love the way it looks. Lisa, great job on keeping me up to date with my car's status, much appreciated.
The service was pleasant and the people were very nice. I'm very please with the update text messages. Although, it took a bit longer due to ordering the wrong part, I was still glad it got done as soon as the part came in.
I was impressed with Lisa, who worked with me from beginning to end and was able to get the car finished on time and under budget.
They did a great job and my car was returned super clean.
Happy with my interactions with abra team on phone and in person like lifetime warranty on work would go back if I needed work again and would recommend them to others.
Very accommodating and work done as was promised also keeping me update on what's going on with the repair
Vehicle Make : Volkswagen
ABOVE & BEYOND SERVICE by Lisa!! 10/10!
It was nice to pick up a clean car...unexpected surprise!
VERY professional....and courteous!! Was pleased with their quick response to repair our damaged vehicle .
The entire staff was absolutely wonderful!
Never new customer service of this quality before.
Lisa and Kristin were fantastic. They went above and beyond to make my experience painless.
Lisa was wonderful she kept me updated through the whole process of having my car repaired and I really appreciated her.
Great service, nice people.
I can trust them fixing my car! I love them!
Highly impressed with the speed of the work especially since there was a holiday during this week that I dropped my car off. very impressed and wasn't expecting you all to clean the inside of my car! I got in and it felt like a new car all over again! Thank you all so very much!
I work two full time jobs and it was really great that I was able to schedule a convenient time to bring in my car. It was also a wonderful surprise to step into a newly cleaned car. I'm usually on top of keeping my car clean but haven't had time and was embarrassed to drop off a dirty car. Seeing the beautiful job inside and out made my week! Thank you for such wonderful service.
My car looks brand new. The work was completed fast and my car looks awesome inside and out!
Your shop is clean and neat. Very professional. The staff kept in touch well. Thank you.
Thank you! ABRA's employees and service are awesome.
Thank you guys for making this hard time in my life go smoothly and quickly...you were wonderfully helpful and did an amazing job fixing my car!!
You consistently do an outstanding job!
Wonderful service from you. You really take care of us and our vehicle.
Fast turnaround, Extremely helpful and courteous staff, great overall experience.
Your company did a Beautiful Job on my Audi tt . Want to Thank you for communicating with us through out the time our car was being serviced . Eric & Jackie Alston
A very good job done on-time
Vehicle Make : Mitsubishi
Everyone was pleasant to talk to.
Great job. Many thanks for doing a good but fast turnaround
My car looks great! As good as new! You even cleaned it,inside and out. I love you, Abra Auto Body & Glass!
Lisa was super nice. I could tell despite the obstacles she was trying her hardest to make sure I was informed and tried to make sure I was kept happy.
I appreciate the repairs done on my 2006 Toyota Tacoma. I have a buddy who paints, does body work, and races then brings his mustang to a car shows. In his words as well as mine you did a great job, the metal work, filler and painting. I am impressed on the paint match and transition. Also thanks for keeping me in the loop, the in process PIC's and letting me make the call on the plastic wheel cover. People tell me they see me in my truck all over. Now they are not checking out the dent. Thanks
Great communication. Car beautifully clean. Wonderful job on the car. Thank you.
Friendly employees good and timely results. Thank you!
I love the text updates and calls I received about my car. And i appreciate that is was done a day early. Excellent service and very nice employees I would defiantly recommend your shop to my friends.
Excellent work and an excellent team. Lisa is fantastic!
Lisa was super polite and always updating me and made sure my car was good to go before and after. And my car looked brand new when it was all done so that was amazing and it was done in a good amount of time
Paint was sooo close to matching! I am still very impressed with the speed and professionalism of Abra.
Vehicle Make : Volkswagen
Great communication which makes the experience far less taxing. Much appreciate the quick turnaround!
Excellent job! Very good experience.
Great job and everyone was very helpful. Thanks!
Lisa did a Great job of keeping me informed through out the process of have my car repaired . My car looks as good as new . I was very impressed with them.
Also still a scratch on the passengers' door.
abra's employees are AWESOME!!! they explained to me what's gonna happen and the steps by steps repairing of my car.,especially the lady in front desk is nice and the guy who repair my car.,' if I'm gonna rate them ****-10 I'll give them 11 lol???????????????? thanks abra for fixing my car .,' GodBless
the repair was excellent and restored my car to what it was before. I was kept updated and it was a speedy repair. I think the young ladies name is Christine, not sure but she was great and the whole abra team was as well thanks.
The paint work was good, as was most of the the body work. However, the bumper wasn't properly reinstalled; not a big deal, but didn't get it right the first time. I received text updates.
The big deal is that there were 8 miles added to my car. How it can gain that much being moved around a shop for a week, and a "****/8th" of a mile trip to an alignment shop is beyond me. I'm very suspicious. Someone was clearly lied to, or at the very least misinformed. I asked to be responsible... I made every effort to ensure that was clearly understood.
I couldn't even get a valid explanation. What type of responsibility is that?
2nd time I have had my cars repair and they were awesome and speedy. I really appreciate how helpful and pleasant they were and the updates on status. Thank you! Cindy
Vehicle Make : Volkswagen
We had an amazing experience. Excellent customer service as Harry kept posted throughout the repairs. Our car looks beautiful and was cleaned inside and out. An accident sure can be stressful and time consuming thank you Abra for making the repair process painless.
Kept me up to date on the progress of my vehicle repair
Everyone was very helpful. We also like your double check system before letting the car go.
the car was done before expected. I was not expecting no car wash or vacuum, but it was a delightful surprise. Lisa was extremely kind and really went above and beyond to make the experience seamless and understandable. In the front office person was super nice every time I talk to her. That makes the experience so much easier. Thank you
I was impressed with the speed of my repair and the technician going above and beyond to pop out my bumper. I will be referring anyone I know in need of bodywork to ABRA because of the excellent care they took of us!
Every one was very professional and very nice to deal with. LISA was especially awesome from start to finish, she kept me informed every step of the process. She went above and beyond any expectations that I had.
The gal at the front desk was equally engaging and really put me and my concerns first.
Truly top notch professional customer service by both!
I could not be happier with how the repairs to the vehicle came out, but especially the customer service that I received.
Thank yyour team of professionals for me.
Very much appreciated!
I really enjoyed the awesome customer service. I wish all places were as amazing as you guys were!
Great customer service and body work is just beautiful . Should I ever have a need in the future I will use them again,I also will let friends and family know that they are a top notch company thanks so much.
I was really satisfied with the job you did on my car. You can't tell anything happened to it anymore. This is the second time I've been to abra and I definitely would reccomend it. Great job!
Fine follow-through. Detailed. They contacted me about all issues.
This is how to repair a car!
Great service! Car looks awesome!
They were fast and curtious. And my car looked beautiful!
The prompt updates on the status of the parts ordered, repair process was most informative.
They done a great job. Thank you.
Stacy was excellent in customer service.
Everything looks great. Nice to have my car back. Thanks for the great work and very pleasant staff.
An awesome job in all areas. customer service an A. Thank you Staci and staff!
Great service and went above and beyond. Thank you
Good job made my car look new im more relaxed and stress free
Absolutely nothing but praise. Great communication, timely work, and results look great. Professional, proficient, and pleasant to work with. Would highly recommend to friends and family, and should the need ever arise again, they will be my first choice.
Thanks for fixing my car. It looks great! I appreciate the helpfulness and communication by Lisa and Staci throughout the process. I also would like to thank all others involved behind the scene. I would recommend your company to anyone needing auto body work.
Vehicle Make : Volkswagen
Great ongoing info on car status, Harry and staff excellent...
We were kept informed of progress on the car at least once daily. Good service
Vehicle Make : Mini Cooper
I love you guys so much! Thank you for dealing with my insurance, you helped me when no one else even cared! I've brought my Cadillac to you, and now my Mini Cooper. I'm a customer for life for sure!!! Thank you for everything-you really truly put in the work on this one ! The team at your company is flawless and you put heart into everything you do-so greatful to have found you guys! Never going anywhere else.
Almost a perfect experience, but I have to admit that the adjuster that I dealt
with put me on the defensive pretty quick and made me briefly question my decision to have ABRA fix my car. Otherwise everyone else I dealt with was awesome! Car looks great, but haven't had a chance to take a close look yet... :-)
Car looks great, just like new .
Friendly, professional, knowledgeable, honest, good result. Car looks great. Stayed in touch during the work, frequent updates.
Beautiful job, done faster then I could have imagined.
Hoping the next time I see you all my car does not need repair and I'm there to just say hello and thanks
They did excellent job and very nice customer service wish I'm playing to recommend to all my friends
all of the staff were extremely professional, efficient, and very thoughtful.I will definitely use abra in the future if I ever need to repair a car again
Excellent service and very friendly staff!
We would like to thank you and your team for doing a great job on our car. Your friendly and professionalism was greatly appreciated. It was a job well done.
Lisa was great to work with and the team made this less stressful and cmmunication was great!
Everyone I spoke withere was very pleasant and helpful. Great people.
Excellent communication on what to expect and good updates on the progress. The car looks fantastic. It was a real pleasure working with your company.
The customer service was awesome and the repair couldn't be better. They were able to meet a budget that allowed us to keep our insurance company out of the process. The team at the shop in Bremerton even fixed some issues with the existing finish that weren't on the estimate at no additional cost. We couldn't be happier with the results. They are true professionals.
Speedy service and nice staff.
I liked the daily text message updates on the repair progress.
Well done and in a hurry....work looks great and my car is nice and shinny....HURRY AND GET GLASS SO I CAN HAVE U GET ME A NEW WINDSHEILD...THANKS GUYS
My car looks brand new again. The quality and experience was fast and amazing. The only thing was the chip in my window never got fixed like asked but overall very satisfied. Thanks you guy's.
Excellent work and service! Thanks!
My Mazada looks better than when I first bought it .. thank you!
Great job. My car is beautiful. Thank you for caring for my car!!
Second year in a row I've chosen you guys to repair my car and completely satisfied both times. Congrats on a job well done! Will come back for any future repairs! Customer service is wonderful.
Great job and very quickly completed!
Nice work and great service! Thanks!
Vehicle Make : Mitsubishi
I'm happy that the repairs were fast and I got my car quicker than expected!! Thank you very much!! You guys made my week so much better! :)
Friendly, efficient, professional!! Will always come back to Abra and refer to anyone who will listen to me! A great experience!!
Nice staff, Quick service, Quality repairs.
Great service, quick turnaround and knowledgeable, friendly and efficient staff.
Vehicle Make : Volkswagen
Good job. #10
Harry kept in touch with me on the status of my repairs. The car was completed sooner than anticipated. Staff was very friendly and professional.
They were awesome with customers cate and timely vehicle was done by time said.
Everyone was very professional and friendly.Lisa Brehmer is a very good customer service manager. We will pass it on.
They treated us like royalty!
A 10 in all categories! I am a repeat customer who is even more satisfied by their service and work doing a second repair to my vehicle.