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Vehicle Make : Toyota
Brenna C..
1 out of 5
My car was parked when a drunk driver hit it. It is an 06 FourRunner. The driver never braked and pushed the car into a light pole. McGill received the car and began repairs. They insisted it could be repaired. As soon as I drive off the lot after four weeks and $10K in repairs, I heard noises. I also found orange peel on all pieces they repainted. I returned the car and they owned the paint issue. They told me the back end noise was brakes and the front end was the guards when the wheel is turned. I argued the car was inspected two weeks prior to the accident and neither would have passed if their answer was correct. After months of arguing with both the dealer and Progressive (my insurance), I took my car to Helfman River Oaks. The brake noise? The exhaust falling off from the back end hit in the accident. The front end noise? A broken control arm on the right side of the car. I spoke to the dealership about these three major issues. Ricky said they fixed the paint so what's the problem. He offered to help me with a trade (I declined) and to help me out in my next accident. I said they would never receive insurance money from me and he said no, this would be free of charge, a bumper, door, whatever I needed. After speaking to Gulf States Toyota, I learned there are no notes on my account after the car was picked up the first time. No notes on noises, re painting, nothing. Not sure how I'll get my free bumper with no notes. Stay away from this dealership.


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