I reached out on Friday about the scratch on my car and emailed pictures. I need to bring my Mazda CX-5 back in to have it repaired after an already lengthy repair. My vehicle was clean however, it is oily inside - driver’s side window, windshield and screen in my console especially. The cover for my accelerator is also missing.
I’ve had a vehicle repaired here before and I was very happy with my experience. This is why I returned. I wouldn’t think that I would need to go over my vehicle to make sure that everything was done.
Everyone is very courteous and helpful. The service including shuttle transportation is excellent.
Kendall was Awesome she kept me informed and very friendly Plus they did a excellent job.
Professional, helpful, courteous and knowledgeable employees. I am exceptionally grateful and thankful that I selected Suburban Chevrolet to service collision repairs for my Chrysler vehicle. Horace F
Thanks to Dominic for letting me know exactly what the issue was when my repair got held up instead of letting me wonder. My car looks great!
Thanks for making sure that car was completely fixed including taking it to the Honda dealership to resolve issue with sensor malfunction causing warning alarms. Also, thanks for use of loaner as well as car rental through Enterprise to cover more than 4 weeks that it took to get my car repaired.
As I opened my trunk to load groceries yesterday and found it so dirty...did anyone bother to look after the service was done? I took pictures and was planning on calling the collision center today! Very disappointed since my experience from the previous time was very positive.
Overall service was very courteous
Had to come back twice for problems I discovered after taking the car home.
The crew were very kind and efficient, doing everything promised in a reasonable time.
System might need to sync with mechanics regarding the actual status.
I got my car back and had to bring my escapade back within 24 hours of service to get same issue refixed correctly I hope this time. Crossing my fingers until I get it back! Thanks
I got my car back in great time but I had a few searches that was on it before the damage and also my gas tank was not properly put back in .
Did a great job and the staff is super friendly
Thanks so much for taking care of my car and me! You gave me a loaner, helped me work with AAA on the claim, and my car came back in perfect condition. Have a great holiday season.
Dominic did a great job of keeping us informed of the issues and the expected time of completion. A very friendly guy.
Was recommended highly by AAA and taken care of immediately after car accident; friendly, seemed efficient. Was promised a loan vehicle. Then, no communication. After 5 days stopped by to remind them of loaner, then, was gratefully given one. Was told we would hear price of vehicle repair prior to repairs, no communication. Eventually, we contacted AAA. Their Manager of Claims contacted dealership manager, Mike Mosser, who immediately contacted us and wanted to make things right. We were told body shop would contact us. Dominic contacted us and finally straightened things out. Along with Eric Gilliam, who's extremely professional, we were given options and facilitated our decisions, we got our car and are pleased. Apparently, the process of communication broke down, but they were determined to make things right and showed honest effort to do it. Thank you Suburban, Ann Arbor- we will return to Eric for a new car someday soon.
My experience at Suburban has been absolutely excellent! I have been to four other collision repair shops in past years and none have come close to the friendliness, efficiency, and quality of work I have gotten at Suburban. All the folks in the front office who I have met have all gone above and beyond. I don't often get excited about reviews for services like this but, really, I cannot say enough good things about getting my 3 vehicles repaired from hail damage at your facility. Thanks!
Excellent communication regarding status. Love the friendliness and professionalism. Well done. ????