The communication was excellent and my car was fixed in a timely manner and looks perfect. Such a wonderful ending experience after having the awful experience of an accident. Thank you Abra!
I felt like I was more of a needy customer and the entire team at Abra was awesome at meeting every single one of my needs. Samantha at the front desk was amazing along with Joe. Thanks everyone!!
Excellent service. Very impressed with how you kept us updated on progress. Thanks and if we need body repairs hopefully not will gladly return
Great follow up and communication. Thank you
Everyone I dealt with were very helpful and professional . I liked getting the updates. My car looks great!
Took care of my car fast. It looked great. I am glad I went through them for repairs.
My car looks great, and the work was done sooner than expected! Thanks so much!
I really liked working with one person through the whole process. Randy was wonderful! Very professional and responsive.
When we got our vehicle back none of the buttons worked on the door. They were able to fix it the next day quickly.
Vehicle Make : Volkswagen
John and Samantha were terrific to work with. Great service and on time estimate and repair!
The whole experience was great!
For one it took way too long to repair a dented door, and the rental car was a joke! So cheaply made that it blew me all over the road. My experience with the people at the Carmel location was bad as well. They were quite rude and really no help at all. I will not use your company again!
The car was not sufficiently test driven before being released to me. Car needed to be returned and additional repairs performed.
John, the Customer Service Manager, provided exceptional service. I appreciated his updates throughout the process. A big thanks to John and his team for their excellent work.
Thank you especially for replacing my wife's military plate, especially since the new bumper did not come with pre-drilled holes. Much appreciated!
Nice people and great follow through. Thx
Abra did a very good job.
Everyone was so kind and kept in touch
With me during the whole process
My car looks great and I really appreciated
The superb customer service.
Thank you again to everyone involved.
Very happy "I car not only washed, also vacuum inside
Excellent service! Very fast. Both Randy and the lady in the front desk do a great job and always gave me an status update about my repair , very good workers.
Excellent customer service . Profeditional and delivered what
I appreciated the daily text updates.
Samantha, and all the technicias who workedon my car went over & above
To make dure I was comfortable.
The process was quick and easy including the car rental. Everyone was nice and professional.
Always a friendly and welcoming experience when coming to Abra! Never once was I nervous about the people fixing my car!
Great job fixing my car. However, there were several small stains on the driver's seat, which weren't there when the car was initially dropped off. I will have to find a way to clean it. Besides that, the experience and customer service were excellent. I just would have preferred a cleaner car on return.
They replaced my windshield with an aftermarket one rather than the OEM one I requested and did a crappy job installing it (it had a huge gap not sealed at the base of the windshield where it meets the plastic by the wipers). I signed an agreement stating I wanted ALL OEM parts in accordance with IN state law that states cars 5 years old or newer are entitled to choose OEM parts for repairs done through insurance. It was very frustrating that they violated my request, especially considering it was also laid out in the estimate from insurance to use genuine Honda parts. In order to fix the error, I in turn have to go longer without my car and need a rental due to not being able to use the car I arranged for the estimated days...
Friendly service and efficient repair
Samantha made me feel like I was special and never let on that I was totally disorganized and unprepared. She went immediately into above the call mode and pulled off such a favorable experience. Can't say enough. What a pleasant surprise.
This is a great place if you need to get car fixed from accident. The customer service is excellent and you feel like your always welcome. They did a great job on the repairs and clean my car after they were done. Love this place and would recommend this anyone needing bodywork done. Thanks for making the whole process easy.
Done on timely and car looked great!
Terrible experience. Finish was different than when I took it in.
Great service! Lived getting the updates throughout the process.
Will definitely refer Abra to friends.
They did a wonderful job and went over the top. When the repairs were finished, my car was completely detailed; inside and out. I would highly recommend their services to anyone needing auto body repairs.
Communications completely broke down...didn't do what they said they would.
Nice job, timely repair and friendly staff!
Great experience from receptionist who went above and beyond when there was an issue with the rental car and the service advisor who kept me informed. Car was in shop less than a week which exceeded my expectations. Impressive job everyone!!!
Randy was great! After being in a car accident, taking time off work to bring my car in for repairs Randy and Samantha made me feel comfortable and made the whole process so easy. You all did a great job my car looks great!!!
They kept me informed about every thing
Thank you for being nice and easy to deal with. Great experience.
Wouldn't change a thing! Beth was awesome to work with, thoroughly answered my questions, and kept me apprised of my vehicle's repairs throughout the the entire process. Thanks for making this a wonderful experience! I will definitely recommend you to friends.
The staff at Abra were great to work with. Many thanks!
Your staff was fantastic, helping me out through this difficult situation. I especially want to commend Demmi from the Westfield IN location and Samantha from the Carmel IN location.
Great service and work!!!
Repair looks fantastic. Am so happy to have my vehicle back looking like new. Appreciate all the updates. A very positive experience.
Excellent, they even jump-started my car after its battery had died. Beth and the young man working with her went above and beyond. I will be sure to use ABRA in the future.
Thank you for your competent service!!
Looks great, and got my car fixed in a very timely fashion.
My car was supposed to be ready on Thursday but then I receive a call that they balanced the wrong wheel. Then I come back Friday to pick up my car and found issues with the paint and pieces of my tire well not properly attached. Now I'm stuck in my rental for another 3 days.
Just a joy! Our mini-van looks great and ABRA was kind, understanding, offered a rental car idea, and got the job done reason ably fast.
Great attention to detail, they even cleaned the floor mats!
Joe and Samantha were great! Very patient with me even though I probably drove them crazy calling every day about my car.. :) My car looks amazing and I appreciate everything!!
Once again my car was repaired quickly and perfectly. The Westfield IN loc. emailed me price info to give the man who had to pay while we were still on the phone. Beth Shepherd at the Carmel IN loc. Confirmed prices and he was able to pay over the phone, so easy. Beth handled everything perfectly and Samantha at the front desk helped make it a smooth transaction. The Westfield loc. and Carmel locations were equally professional and courteous. I will use the Carmel Abra for all needs in the future and also recommend. The only thing I found odd was way too many automated text messages.
Looks just like new as expected. Price too high but seems like all auto repairs are to high so...
There is a small narrow strip on the top of the door frame that was missed. About 6 inches long.
Communication was amazing and the car looks like it never happened! Thanks!
Randy was great to work with and we were very happy and satisfied with our experience!
Joe was excellent and the repairs were done quickly! My car looks fantastic!
The woman at the front desk is amazing as was Beth! I would highly recommend!!!! Enterprise made it so easy as well. Thank you!!!
They were very professional. My car looks great. When they experienced a problem putting it back together, they got the appropriate assistance. Thank you very much!
Great service! Timely return!
I really appreciated Beth keeping me posted over the few days my car was in the shop. She was friendly - along with Heather - from the moment I arrived on site. The car service was excellent. I'd fully recommend the Carmel location to friends and family in need of a car repair.
The work looks very good, but communication was lacking on Wednesday over delays in finishing the work.
Great job on the repair and making my car look good. It is appreciated and noticed! Thank you again
Lots of communication, done before I expected and a great job with the repair. Very happy customer.
There service was impeccable the car looks brand new
And the service was as well. The serviceman kept me updated
Of the progress in the repair. When I wasn't able to get the car until
Much later he was concerned enough to drop of at my home.
After inspecting it from the damage it looks wonderful, I'm
Very please with the results and high regarded Service.
I would highly recommend this company to needing it.
Thank you again for all of your service, Eugenia Simkus
I appreciate the text updates however nothing beats a personal call every now and then.
Great communication and customer service. The text message updates were the best. And I really appreciated thatbyou arranged for a rental car and dropped it back off for me when my van was fixed. Thanks
They completed the work to satisfaction
No clear coat imperfections, body panels lined up, and hood closes effortlessly.
Outstanding customer care and quality repair
Sam, Beth, Jesse, and the whole team at ABRA are amazing!! I knew exactly what to expect and when the entire time my car was in their care. It even came back to me clean on the inside and out! SO incredibly happy with the care and service this team provided!
Abra did a fantastic job. As a stay at home mom of two toddlers the work was done above my expectations. I was informed throughout the process and their communication skills were great. The front desk was very knowledgeable and took care of me right away. I would recommend them 100%.
Great job everyone. And a super job matching the paint. I am very pleased. And a Pat on the back to Randy who was outstanding.
Samantha at front desk superb customer service ... Project mgr who supervised repair excellent .. Workmanship excellent
Beth is great about communicating.
Sam is awesome at the front desk
Great job guys and very friendly service fast repair
My car came back very clean
Did a great job and kept me infirmed
Everything was done quickly and professionally.
Vehicle Make : Volkswagen
Great service and great results! Overall experience was top notch!
I am very impressed with Abra. My truck looks great and everyone was very friendly and helpful.
Randy was awesome and very attentive about my car. He was extremely accomdating towards my schedule and also communicated on a regular basis on the progress of my car. Randy was very conscientious and it's obvious that he's an excellent employee who represents this company in a positive manner. The only reason I didn't say I was completely satisfied was due to the door repair is not working completely right so that needs to be checked. I am unable to open the passenger door from inside. The upside to that is Randy assured me that all repairs done were guaranteed so I'm not real concerned because I know he will make it right! Sincerely, Jennifer B
Excellent and consistent communication. I've only had the car back for a few hours so I can't yet comment on the work done but everything looks good so far
Great repair, friendly, professional people and completed in a few days. Thank you very much.
Randy was very professional and helpful.
Their services are high quality, quick and reasonable prices
This was the first time I have used your company for an automotive repair and I was extremely satisfied with the result! The workmanship was top notch and my car which has over 85,000 miles looks brand-new. I am 110% satisfied with the outcome, thank you very much!
My door is not right the shock is still broke. You messed up everything with my INS company I will never recommend you. I will never use you again. I will be out of pocket for unfinished repairs your company missed.Also my car is now depreciated. I am very upset with this experience.
Great and friendly service, thank you
Great job. Pleased with everything. Beth, Randy and Sam all great
You guys do great work and I appreciate all the text communication
Everyone at the facility there in Carmel, was very professional and customer oriented. It was a pleasure to work with everyone involved, thank you so much for doing an excellent job and I would certainly recommend you folks to anyone else. Thanks again
Excellent from 1st contact to completion. Will recommend to others. Also, great Service touch by taking care of rental car. Very professiinal!!!
Your team at Abra auto were very efficient and professional. We were regularly kept up to date with the stages of the repair work to the car.
Courtesy well extended in all aspects!! Great communication and help with rental.
ABRA went above and beyond. Repairs were done early, they touched up a couple extra areas that weren't requested. Car looked better when I got it back than it did before the accident. Wholeheartedly recommend to anyone. Best service experience ever and the work quality...fantastic!
Work was done sooner than I expected and they stayed late so I could pick up my car. Very pleased
I was impressed with the knowledge, efficiency and friendliness of the staff. They kept me informed along the way of the progress and my car looks great.
Your staff is excellent, friendly & informative.
The car was handled with care, and the repairs were done in a timely manner.
I can still see where the damage was , and there is now a yellow dot on my glass. I will be taking the car back tomorrow April 30,2016.
Great customer service and great job on repairing my bumper. Definitely a trustworthy company!
Joe, was awesome! He actually came and picked me up when my car was ready to save me taking an uber. Samantha was always polite and helpful, thank you so much for fixing up my baby!
Very friendly. Great experience. Car looks great. Liked the updates via text message. Thanks!
Great job. Receptionist & Randy were awesome!
Quick and painless repair!
Very nice staff,very good work,
and most important ,they let me
Know all the progress going on.
While they had my car .That
Was great !!!
Everyone was very professional and friendly
Samantha and Randy were great! Efficient and effective communication. Appreciate the excellent customer service.
Made it so easy for us! Thanks!
Excellent service, friendly warm welcome. Was done quicker than I thought . Thanks for friendly service and making it easy to deal with the damage.
Beth Sheperd ( Carmel, IN ) was very helpful with the "walk around", very good about keeping me up to date on the vehicle. The vehicle looked great when the hail damage repair was all finished. Beth had the vehicle delivered to me at my employment, and the vehicle was clean.
Thank you for great service! I will recommend ABRA to others.
Your customer service rep, Beth Shepherd, was a pleasure to work with. She patiently answered all my questions and thoroughly explained each step of the process. Her attention to details made the whole process of getting a car repaired "painless"....except for my wallet and that she couldn't help. I was very pleased with the personnel and the repairs. A. I am thankful Liberty Mutual uses Abra. Great company! Plus they completed the repairs a day and half earlier than expected and I drove away in a repaired and sparkly clean car! Happy to recommend your services.
Excellent experience. I love this place. Thanks for taking such good care of my baby, Carmel Abra.
Beth and the staff could not have been more accommodating or service oriented. Helped me with the return of my rental car and dropped off keys to me. The experience was exceptional!
Vehicle Make : Volkswagen
Great costumer service!!
Lots of miscommunication of issues and status. Repair took almost 2 weeks longer than promised. MAJOR gap in Abra expertise in checking out vehicle systems and diagnostics versus what a 3rd party or dealer shop is "allowed" to do when given direction by Abra. The store GM did fulfill request to share unexpected rental car costs, but there is a lot that can be learned from this experience.
They did a fantastic job and it was in a timely manner. The car looks brand new from the front. I love having the text and phone call updates.
Wonderful staff. Great work!
When I went to pick up my car after hours, I was told that my car would be unlocked. I drove 45 minutes to get my car, and it was locked. Had to make a Nother trip the next day. Not real happy about that. However, the work was good.
This is the third time our family has used your services. We have been pleased with the quality of the product and the professional of the staff. Have recommended you to others more than once. Really wish cost was less but it's certainly market competitive. Thank you for a great end product.
Excellent customer service and work. Kept me well informed each step of the way with no surprises.
Appreciated the regular updates and politeness and extra effort
Very professional & very thorough !
Thank you for your professional treatment and fine work as well...????
Vehicle Make : Range Rover
Randy was awesome. Love text updates. Front desk was efficient. Everything was better than expected. Very happy with my experience. I will definitely recommend to a friend.
Vehicle Make : Volkswagen
Samantha and death at your Carmel location are not only professional they are all so friendly and efficient. Thank you much
John and Samantha were great they were professional and did everything they said they would. Would recommend them just a great experience. Thanks to all.
The body work done on my car was excellent!! Top workmanship!! My car looks like brand new. Thanks so much!!
Everything went as planned and communication via phone calls and texts were extensive and helpful.
Thank you my car looks great!
Great experience. Jeff and Samantha should be commended. Thanks
Some of the best customer service I have ever received from a repair shop. Thank you!
Great customer service and very happy with the work performed on fixing my side mirror Would definitely return if the need should occur
Fast professional service accomplished in a friendly atmosphere. Thank you!
Service and result was great. Fact you sent this survey at 7am on a Saturday is ridiculous!
Very professional..appreciated frequent updates ..car looked brand new when repairs completed...repairs completed quickly.. Thank you , Randy !
I obtained estimates from ABRA and Church Brothers. It was easy to compare the two estimates because you both use the same software. Church Bros estimate was 125 higher because they were going to replace a trim piece that was not damaged. I chose ABRA because of price which ultimately was the result of honesty. I am happy with the work completed on my car and if I need your services again, I will definitely contact you first.
Service was amazing and efficient! Loved getting my car back fixed and clean! Very friendly staff.
Excellent work customer service and quick
Work was completed promptly. The entire process and coordination rental car made everything smooth and very convenient. Definitely would recommend ABRA to anyone.
I appreciated the updates on the car.
Everyone is incredibly nice and helpful, always happy to answer questions, and they did a fantastic job on my car repairs in a pleasantly short period of time. I would definitely trust my car with them in the future.
You guys are great! Thanks
Quick service. No surprises. Excellent work.
We asked if our car could be repaired by a specific date because we were taking a trip and Abra made it happen. My car looks great, and it was returned to me cleaner than it has been in a long time. Wonderful customer service!
The job was done quickly, all staff members I interacted with were helpful and friendly, and the rental car experience was very convenient. Nice job!
Beth was helpful, informative and courteous as was receptionist.
Communication was outstanding!
Great job. Couldn't believe how fast it was fixed. Thanks.
Great job, superior service
The text updates were awesome and very much appreciated. The car looked fabulous when I picked it up in they even cleaned the inside. Great customer service. I am waiting for a mudflap to come in which is perfectly fine it had been ordered. My daughter drove the car yesterday and Said the horn did not work. We have never had a problem with the horn in the past. Can you give me some input as to eat do you think it was a cause of this accident or something when it was repaired?
Excellent body work-looks new!! Really appreciate the clean car when I picked it up! You even cleaned the trunk!!! Beth Shepherd was awesome and made the experience easy!
Completion of repairs was promised on 3 different dates by adjuster. The 3rd time car was going to be done on 1/15. Waited until 1/16 to pick up. The person that the adjuster said she would make aware of my pick up, knew nothing about it. Receptionist said twice "I haven't been here for 2 days, had a very lackadaisical attitude. Heard repeatedly, excuses - "short staffed." That is somewhat understandable, however, the adjuster knowing that, should not have continued over promising. What was originally a "3 day repair" took 6 days.
Quality of workmanship looks fine. Staffing is not the customer's problem, it's managements.
The people and the service at ABRA were great!
Tim & Samantha were friendly & professional.
Repairs are complete and look great.
Completely satisfied in all regards. From the scheduler at the front desk to the body repairmen; top-notch quality work from start to finish. Thank you!
John. Was so great letting me know how the progress was going by tex me all the time. I pick up the car it looks great thank you nikki
The team was polite and kept me informed. The work looks great. There is nothing more anyone could reasonably expect.
Loved the valet service. Randy was very professional and a pleasure to work with.
The best service and work I've had done on any of my vehicles! ABRA works efficiently and had my vehicle completed in a timely fashion. They worked around my scheduled. Thank you ABRA!
Great job from a great team.
Very good follow-up and communication!
Tim and Sam kept me up to date on the repair at all stages, much appreciated. If I need work done again I'll come back to you guys first.
Vehicle Make : Mitsubishi
Great service. They kept me informed throughout the entire repair process
Very communicative and kept me in the loop the entire process
I was simply taken away by the amazing customer service, quality job done on the repair, and a one day turnaround
I will never go anywhere else for body work on my car. Terrific experience
Excellent customer service,quick and easy and very friendly ????????????????
Everyone was just so nice and kept me informed all through the repair process. They called and text. Fantastic customer service.
Glad to have had daily updates on how things were going and was very satisfied with how things looked after it was finished. I was also very satisfied with the lady at the front desk. There was some confusion with my insurance and she stayed after and called several people and we finally got an answer to my question. Thank you to everyone who helped me at ABRA.
Very efficient and highly professional! Thanks.
Your team made it simple to drop off my car and get rental and then pick up my car and drop off rental. Thanks great crew and great job on repair.
Great team. Friendly and fast service!
The service I received was superior. My vehicle check-in was quick and easy. I received regular updates and communications during the time my car was being worked on. When I arrived to pickup my vehicle, everything was prepared and my vehicle looked like new - it practically sparkled. I am grateful for the professional and conscientious service I received by everyone (check-in, service rep, and service repair techs).
Excellent service. I thought each employee went above and beyond my expectations. I also liked getting updates by text messages. Thank you.
My primary interactions were with Samantha and John Orr.. I was very pleased and my car is driving great!
The employees were helpful, informative, and nice. I was impressed by how quick my repairs were completed. I also really appreciate how clean my car was when I picked it up. I would recommend Abra to others. Thanks!
Samantha made me feel right at home. She is friendly helpful and easy to talk to. The wor done on the car was great. It drives well and I love ho they cleaned the inside and outside of my car. Good job!