Vehicle Make : Volkswagen
As a whole my experience with ABRA was great. Everyone was kind and informative, and the body work completed to my car was flawless. Thank you!
The young man Brandon done a beautiful job if I may say so myself. I'm not looking for nothing else to happen, but if it did I would really like for Brandon to take care of my car. My car I believe it do look better then @ 1st without the accident. Thank You so much Brandon. Looking forward to hearing from u.
I love that the car was vacuumed out on the inside, that was a delight. However they did have to move stuff that was in my car to the trunk to do so. If I knew they were doing that I would have cleaned it out for them before hand :)
This was hands-down the best experience I've ever had with an auto repair facility! Thank you so much for how communicative and knowledgeable everyone was!
The work - terrific as always. The work was completed as promised - in 2 days. Amazing. It was cleaned and vaccumed; more than I expected. Excellent customer service and work. Thank you so very much.
Should I ever need service again I know exactly where to take it or recommend to my friends.
Wonderful experience! Friendly and courteous staff. Will recommend to all my friends!!!
Very professional, no issues, excellent work!
Great work and the paint matching was unbelievable, I expected to see a slight shade difference but no difference at all!
Very friendly staff. They got me in and out quickly.
The people that helped me were very respectful,friendly and kept well informed on the progress of my car. My car looked amazing upon completion.
They got my car done in a timely manner they seem very professional and understanding how was a little bit skeptical at first because I could not get my door open on the passenger side where my window was busted out but George the supervisor got little pieces of glass out and kept me worried free and also told me I can call him if there's anything else that comes about overall satisfied with their service
**** Bower was diligent in ensuring standards were met and all of my questions (regardless of how silly they were) were answered fully. I'm grateful for the comprehensive service.
Excellent customer service and car cleaning!!
Very happy to see that car interior was cleaned up! Thank you!
I thought everyone was incredibly nice. This was my first car accident, and I had no idea what to do. Everyone I talked to (Anna, Brandon, and ****) has been more than helpful. I felt at ease and much calmer.
Tag was great. Chelsea and George were always so helpful and I was 100% satisfied with the work done. Kudos to this team! They know customer service!
Vehicle was repaired ahead of time, I felt well communicated to throughout the entire process, the quality of the repair looks great AND you vacuumed out my car! Love! One thing off my "mom list"!
Keeping me posted was top notch. Better than I can say about State Farm
I love that they took the time to completely clean out my vehicle! It was very much appreciated and unexpected!
Excellent communication a plus!
ABRA was the best company I have worked with when it comes to my car, very polite, professional, on top of things and took the time to explain everything and made sure I understood. ABRA was absolutely amazing on keeping me up to date on my car. Would definitely recommend them to family and friends. Great experience!
Everyone was very nice and I truly appreciated it.
This is my second time using Abra. I'm always satisfied
Great service, love that everything is in one place.
Excellent work and customer service.
George was fantastic. He kept me updated every step of the way and let me know when my car was done way ahead of schedule. Everything was so painless
The whole team of people that I dealt with were absolute professional,polite people and randy was very clear and nice while explaining and walking me through the needs of my claim most definitely will be recommending you guys to any and everyone in need thank you all so much
Everything was great but after I got home I noticed that the covers for holes where fog lights go were not there
from the time I walk in I felt welcome. everyone was pleasant and professional explaining every step of the process.my vehicle came out better than before the accident thank you **** bower and the rest of the crew who played a part .excellent job
Richard Bower was super kind and really made a point to work with me as a customer. He's a great employee from my interaction. I will be highly recommending this shop and location! Thanks!
Everyone was polite and helpful. If I need anybody work in the future their it
They repair work was done in a very timely manner and we were kept up to date every other day we enjoyed the office staff and their friendly attitudes. The emails were funny and personal. The rental car was excellent and everything was prepared for us when we walked in the door all staff we dealt with were friendly and professional. Thanks for a great experience
I am very satisfied with the work and care of my car excellent customer service of all the staff especially Mr. Oliveras, I was impressed by the very professional and quality work recommended 100%
My look ok but the bumper in the front is not fix all the way it has a scratches on front an there a little crack from bumper to car on left side not sealed up all the way i will be calling on monday
From start to finish, my experience with ABRA was excellent. I was kept informed with continued updates every step of the way through email, phone calls and text. My car looks amazing. You would not have known I was in an accident. Thank you guys so much for everything including the wash and cleaning the inside. It really shows that you enjoy what you do and take pride in your work.
I had a great experience with everything and everyone.
Everyone was friendly and professional.
Quality work in a short period.
Great customer service, the work done looks great!
My vehicle was done before I expected and looks great!! Thanks for the great service!
I was very impressed with Randy! He did a great job at communicating with me and updating me on the progress of my vehicle. He was also very professional and friendly. I was also impressed on how quickly they got my vehicle back to me. They did a great job!
Abra did amazing. Way faster than I could have!
Very fast and professional. Constantly updated by Randy along the way. Thanks
Great job! AND sooner than expected. Will recommend if I ever get the chance.
Great job very nice to deal with
Everyone was very friendly and professional. Work was done in 36 hours! Liked the texted messages keeping me informed of the progress.
I was kept completely informed throughout the process. All Abra employees were friendly and courteous and helpful.
Excellent service and repair!
I am very pleased with the outcome and the great customer service you provided. Everyone I spoke to was so nice and helpful. I was very pleased to see that my car was washed and vacuumed out, that was above and beyond. Thank you so much!
It took longer than expected but it was due to my turn signal light being aftermarket.
Really appreciated the text status updates
All the workers were nice and had great customer service. I was pleased with the repairs made to my car as well. They even cleaned it out.Above and beyond my expectations. Great work!
Excellent service, friendly staff, great work. I will recommend this business.
I'm very satisfied with my expericence at abra! Thanks!
They were very friendly and i was in and out of there im no time
There was a chipped back lens that was not repaired. Also I had mentioned that the rear tire on the side of the vehicle that was struck started leaking slowly after the accident. I waited to get my vehicle repaired at the insurance "preferred " provider for a month after my accident. The vehicle was with you a week and my wife at to turn around and come back due to a check engine light. I don't wish to be contacted, I will take care of these things myself. Just disappointed. Employees were nice.
Excellent service. The staff was friendly and courteous. Car looked fantastic after the repair. Turn around time was quick. The phone call updates were a nice touch. Inside was cleaned as well... No complaints at all. Would recommend to friends and family.
They did a wonderful job! Always kept me up to date about what was going on. Plus Didn't take very long to fix and they cleaned out my car! Great perk. Will return if ever need it
I really appreciate them squeezing me in today and finishing the repair in the same day. They took care of my car & got her all clean and shiny and the repair looks great! Wonderful service! Thank you!
I like the attitude of Abra staff, job done very well well and in time,
When it comes to the service Abra performed one thing really stands out in my mind: the experience was so stress free. And just when I thought it couldn't get any better my expectations were exceeded as I took a look at my fully detailed car! Those guys really know how to enact the "law of increasing returns!"
Rocky made me feel as if I was the most important customer you have
Great customer service. Timely and efficient repairs made. I will recommend this body shop to anybody who inquires for a shop with great service.
Nice staff and very helpful
Vehicle Make : Volkswagen
My Volkswagen Jetta looks as good as the day I bought it! Outstanding job!
They did a fantastic job! I would come back again!
Everyone is friendly and supportive of the situation to the owner. I appreciate receiving updates every other day, as well as a weekly phone call. They were very personal, fantastic work on my car that originally came in with the bumper tied on with rope. My car looks brand new, thank you!
Great customer service, communication and very quickly repaired.
The repair took also at two weeks longer than expected. Communication broke down down after the first target wasn't met. I understand that there were delays in getting correct parts but techs were discovering incorrect parts throughout the entire process. We were given timelines I suspect that they knew they couldn't meet.
Your customer service was excellent!!!
Great people great job yhanks
Very professional all the way through the process. I was constantly updated on the status of my vehicle. They took all the worry out of needing your vehicle repaired. I would recommend this company to anyone I know.
On time job done ... will keep an eye on all the things ... any problem in anything will update back to you thanks
I'm pretty satisfied with the overall service. However, I would like to make note on the paint used is not 100% matched. There is a slight difference in color. Your staff was phenomenal and very professional.
Extent service couldn't ask for better
ABRA replaced the bumper of my Honda Civic and had it finished and ready to go within 2 day. It looks great!
Vehicle Make : Mitsubishi
I have never been in an accident before and everyone at Abra was so nice and helpful. They were very patient with me and explained everything as we went along. They did a wonderful job on my car everyone there was great thank you very much Abra
The team was great, kept me updated, and finished ahead of schedule. I can't even tell there was ever a problem.
My experience was the best I've experienced at any auto service place. Communication from drop off to pick up excellent. I knew exactly what was going on the entire process. I just can't say enough about how positive the experience was.
Even know they made a lot of mistake customer service was geat but the job zero they had to do it 4 times to get it right on my brand new 2017 they work on the outside body of the car but somehow manage to get all my light grey seat dirty black with some type of white product all around the dash and console they could have at least use some plastic. Another thing I'm concern about is why they had to open the hood of my car to clean some part of the engine I ask him why there is oil on my intake he said it's not oil it's a cleaning product they use. I still don't understand why.
I was very impressed with your service and the work you did on the van
Great job on the repair. Friendly staff maintained contact throughout the process.
Everything was great especially received text updates.
Car was fixed and looks great. Door lines up perfect and the paint is the same as rest the car
Rocky was great ! Every repair shop should have a Rocky ! ????
They did a great job, were very thorough and quick. Car looks brand new again and I was so relieved.
The team was so great!! Speedy service and great job!!! Recomend abra to everyone.
Vehicle Make : Volkswagen
Greg did an outstanding job of listening to my requirements and acting on them.
He followed the manufacturer specifications which was very important to me.
The quality of work was excellent.
Great job! Great service! Super impressed with the all around experience. Rocky and George were awesome!
George and Rocky were fantastic through the process. I was kept up to date on the repairs and had all of my questions answered. They truly would not have satisfied if I wasn't 100% happy with my experience.
Good experience nice job guys thanks for speedy fix!!
My truck looks great. Thank you for paying attention to detail. I will consider you in the future for any business .
Excellent service by **** Bower and the team.
We didn't feel the work was top notch. The bumper cover is slightly misaligned, and the rubber seal on the tailgate was damaged and not repaired.
Easy to deal with. Went extra mile. Very customer service oriented. Stayed professional. Proud of work. Richard kept me informed. I did not sense any underlying tension in office. I was kept informed and time frame was always on target.
Great interaction with me, very informative, and prompt!
I really appreciate all of the communication from Abra and being kept in the loop with all of my repairs
Great service and everyone is friendly. The repairs were completed when you said they would be done.
Everyone I had interaction with was extremely friendly and courteous and put me, the customer, first. This was a great experience!
I cannot say enough good things about my experience. The environment is obviously very happy. All the employees are very respectful to one another, very professional to their customers, I throw-back in time. I actually looked forward to seeing them all when I came to pick up my car. They just could not have been nicer. They did a great job repairing my car in a reasonable amount of time, and I will bring my vehicle back to them in the future. I teach many college students, and I have recommended Abra to them all. I will recommend Abra to everyone. Very special people. Thank you so much for assembling such a great, ethical team!
Everything was done well. The only thing that can be improved is the hand over process. Had to wait for more than 20 minutes to get my car after paying the bill.
Vehicle Make : Volkswagen
Amazing customer service - all employees were very informative, cooperative, and friendly. Wonderful service, will definitely be returning for any future work my car needs. :)
Great service all away around
Everything looks great! I can't even tell where the cat was hit. Thank you so much!
Everything went well, and they kept me up to date.
We are very pleased with the quick professional service. Love the updates that were given every few days. Thank you for a job well done. We will definitely pass your name along.
From the initial conTact to actually picking up up my car the customer service WAS EXCELLENT
As of now problem fixed . Great work
You guys are great! Super fast but super awesome service. We couldn't ask for any better service!!! Would recommend you guys to anyone.
Abra did a great job. They got it in quick do the job correctly the first time and we're very happy to. We will return if we have another accident Thank you again. We will use Abra again if we have an accident
It was great having George helping me with the whole process. He was very helpful and so were the receptionist's.
There's still a dent and the tint didn't get fixed
AWESOME!!! EXPEDIENT! PROFESSIONAL!!!
I was really satisfied with my experience at Abra!They did a great job on the repairs on my car!
We love them best customer service and they did a great job with our car thank you thank you
Everyone was so helpful and showed quality customer service and experience!
Excellent staff , they are all my favorites
Quick, professional, it is so nice to have everything available In one location. Thank you Geico for partnering with ABRA and enterprise rental .
Everything and everyone was fantastic. Took the car in late Tuesday and heard back Wednesday that parts wouldn't be in until late Thursday so they would start first thing Friday. Next thing I know I'm getting a call Thursday night saying they were done and I could pick up Friday. Talk about quick service and the car looks brand new!
The customer service is outstanding! The work performed on my vehicle was top notch! Feels like you're a VIP every time!
I was treated with respect and kindness. Thank you
I can not thank you enough for not only fixing my car, but making it look brand new! I really appreciate all your hard work!
I'm satisfied. Thank you.
Best customer service I have ever experienced. Rocky was awesome and love the text updates
Very nice job, we were totally impressed
Thank you for the fine work
Jeep looks great , excellent communication, fast quality service
Did a really good job and the customer service was excellent!
I wrecked our car with no other parties involved. So, it was clear my fault. I was dreading this experience. I contacted my insurance company and that was a smoother process than I thought it would be. Then they recommend Abra as their preferred body repair shop. We called to set up our appointment and no issues. We attempted to get there for drop off before they closed at 5:30. When we got there, we found that we were at the wrong location and it was 5:30. They called the correct location for us and they offered to stay open until we arrived. Through out the repairs we received updates every feed days via text to let us know the status of completion. When it was completed, we went to pick our car up and got caught in very heavy traffic. Again we were not going to make it by close and called to let them know we were not going to make it in time and would try again the next day. They insisted they we continue on our way and they would stay until we arrived. Every time we were in contact with ANYONE at this location, the hospitality they expressed was amazing. It completely changed my demeanor and relieved a lot of my stress. I can't describe how much better this experience turned out that I anticipate. Thank you!
They kept me informed and were great. Rocky and the front desk ladies were very nice and helpful.
Great job and cooperation with me as a customer
Excellent service. Thanks
The experience I had with John M. and Rocky C.was the best ever. I was kept in the loop from start to finish, I am very pleased and would recommend the job you folks do to others again Thanks so much
We are repeat customers of yours and are always satisfied with the work that you do and very happy with the customer service that we receive. The staff always goes above and beyond when working on cars and tries to completely help the customer in anyway that they can. We always refer people to you when I have any problems with their cars. Thanks for the great service
ABRA communicated with me the entire process.
Now, I know that the damage wasn't too extensive on my vehicle, but it was done very quickly and efficiently, thank you.
Rocky was great...took the time to really explain things to me and ensure I felt comfortable when I felt the GEICO adjuster was giving me the cold shoulder. The shop guys went out of their way to communicate to me. The front desk person was ok. Overall, satisfied thanks to Rocky!!!
repair was not completed as we where told the trunk is not closing smoothly
Rocky & the rest of the staff were AWESOME!!
Did a great job . Great people . Friendly and nice . And fast and professional yet treat you like humans and do awesome work. Will recommend them to friends and family
Very friendly, courteous service and team members. Greatly appreciated and thorough attention to deatail. I can't praise the whole team enought. Thank you for all you did.
Rocky and the guy that's been there for awhile that makes the calls on how your vehicle is doing ( sorry I forget your name) have been great throughout this entire process! It made it much less stressful, didn't take long at all, and my car came out looking brand new! Thank you all so much for your hard work!
Was very pleased with the work and the updates with my vehicle. Staff was awesome and super friendly. They even saved my car lashes for me! :)
Everyone at Abra rocked! George, Rocky, John, and the ladies at the desk (Sorry I could not remember their names). This was such a painless process and I am so grateful...plus my car looks better than I could have imagined.
So far it is what we expected
The process from start to finish was so much better than we ever expected. Our car was fixed and ready to be picked up quicker than we could imagine.
Vehicle Make : Mitsubishi
Very professional and courteous team. Great job on the updates and communication!
The texts keeping me updated were not only helpful, but fun!!
I was extremely satisfied with the service. Will definitely recommend my friends and others to use your services.
The staff were attentive and extremely helpful. I had a great customer service experience.
My car was taken in on Friday morning and I received a phone call on Wednesday morning saying my car was ready to pick up. My car looks great with the new front end looks awesome! Everything matches color wise and ABRA detailed my car. Am I happy? Yes very
I hope to not have another accident, and if I ever do... You know where I am taking my car to be fixed.
Everybody was great and they gave me the best treatment possible. They helped me feel relax and that everything was going to be taken care of. My car looks like nothing happened to it. I'm very happy with the service.
Good job, done by good people in a timely and very clean delivery.
It was so great that I received updates on my vehicle and that I was told what was actually being done to it. The staff was fantastic, so friendly and helpful. Hands down the Best service I have ever received. In addition they gave me a great rental. The work on my vehicle was perfect could not have asked for better service. Great job
Everything went very smoothly. The car was finished in the time frame I was told. Everyone was very professional.
I love the updates and pictures of the car. All my questions was answered and everything was explained. Service was great
Staff was polite and very through. They did not waste time, which was sppreciated. They also vacuumed my car and aired up low tires. Excellent job!!!!
I originally went to the Abra off of St 12 Rd and US 31 and had a very rough experience. That locations was very unprofessional, rude and DIRTY!
The first thing I told my insurance was I would not go back there.
I gave it one more chance at a different location and Abra off of S. East St. in Indianapolis definitely changed my opinion. The two ladies at the front desk were very friendly and professional. The appearance of this Abra was much cleaner and inviting than the other location!
I worked with several different associates but **** went over and beyond. He was friendly, professional and very down to earth! My overall experience was great and I was surprised to see my entire car had been detailed inside and out. It was truly a blessing! I would highly recommend this location to others and already have! Thank you and Keep up the great work!!!
Picked car up this evening... when I got home I noticed quite a few issues with the new hood and will be calling tomorrow morning regarding these issues. They did wash my car bet there is several hand prints all over the car.
They did a great job and were very professional. Very pleased with it all.
15 (out of 10)!
Too high. Not fixed as promised.
The car looks great and I'm very happy with my repairs
It took no time to check in and personnel at desk were courteous. The person handling my car, **** Bauer, was courteous, knowledgeable and efficient and got me a quote on something I will be scheduling later. He called me when he promised and my car was ready when promised. I rented the car from enterprise with ease and got a very nice car. Adam was helpful in the rental process as I has never rented a car before. This was by far the best experience I have ever had with car repair and I am pushing 70. I will be back and I would recommend you to anyone AND you cleaned my car. There was one piece that fell off the right front door and they attached it for me. My car was a mess, inside and out and your team took great care to makw it neat and clean. I am so very happy with your team! Thanks!
Highly recommend Abra! They even cleaned out my car! Thanks so much!
Factory mark on the PT Cruise rear bumper cover. Should have been refused by Abra and sent back to vendor.
Gregg did a great job. They told me Saturday or monday and it was ready friday looking good. I do suggest finding a new rental car company. Enterprise did not provide a good experience and nevr got me the class of car i was approved for and was having repaired.
We are totally satisfied. Thank you.
Very polite staff, very helpful and courteous. They all seemed to work really well as a team. I've been in other shops efore, thesp guys are on point. Well done!
Everyone I dealt with was knowledgeable and very courteous and caring. They are a great group of people and I will certainly use their services again if needed.
Appreciated the car being cleaned I was going to pay a couple hundred to have it detailed there is no need now. Repairs seem to be tip top shape haven't heard anything or felt anything weird while driving so far. Professional staff, friendly geico representative, manager of Abra went out of way to thank me when leaving for the day.
Picked my car up and had to return it immediately, the snaps that hold the inner gender in and bottom splash pan hadn't been installed, flapped like crazy.they did install immediately upon return to shop.other things weren't completed to satidfaction,the response I received was."I didn't see that".not we Will take care of it...so in answer to your question no I wasn't satisfied
You have a highly coordinated, customer service oriented team. Thank you for such a positive experience!
Everybody did a great job, it was an excellent customer service through and through. My experience was really great and am proud of this place, will for sure spread the word of excellence to everyone I know. Thank you for the good work you've done, I will never forget this place and from ****-10, I rate you 10 being the greatest! God bless to all!
Fast great job would recommend to others
Keep up the good work....thanks for everything!!
From the time I came into your shop everyone treated me with kindness I didn't have to wait long to be served the staff was very professional and I was assured that my car would well taken care of and it was the work done to my car made it look like a brand new car I am completely satisfied on a scale of **** to 10 you all would get a 10.
You do excellent work. The carlooks beautiful.
You guys did a fantastic job and did it so quickly. Thank you so much
Great service! Very courteous employees! Great experience! However all 4 of my new tires have something brown on the side walls. Other than that you guys are awesome!
Everyone was very nice and professional.
I appreciated you guys cleaning the car. Customer service was great.