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Vehicle Make : Toyota
Andrew P..
1 out of 5
8/18/2015
Worst experience from a body shop I have ever had! Took 4 tries and an extra 2 weeks for them to finally get the repair to an "average" rating. The first THREE attempts were dismal, the paint job looked like an amateur tried painting for the first time. There were splotches in color, drips and runs in the clear coat and over spray all over the vehicle/trim, let alone scratches on the trim and molding. The worst part was that the employees thought that the job was acceptable and were rude when I pointed out the defects. They did agree to re-do the repairs but only after the insurance company and I had to point everything out to them repeatedly! They take no pride in their work and the lack of customer service only makes things that much worse! Do yourself a favor and save yourself the frustration and headache of dealing with Suttle and go to a different body shop! I cannot speak to their sales or service departments, just the disappointment in the collision center. When friends learned about my experience they all replied that they had heard horror stories about Suttle, if only I had asked before trusting them with my vehicle!
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