It took much longer to repair than originally estimated. I will not use Grahams in the future and would not recommend them.
More complicated than expected repair. Kept us appraised of changes and answered all questions graciously.
Understand most parts are not readily available, however it took two weeks too get my vehicle back. Not to mention, there was little to no communication from the shop. The text messages were helpful, every time I received a message I would have to verify if my vehicle was ready; 3 out of 4 the messages were incorrect. There was some pitting in the paint job. After 2 weeks with the vehicle, I would have expected a better job.
Wonderful customer service! They finished the work early, but I was ECSTATIC that they went above and beyond by thoroughly cleaning the interior, as well (and my husband is a welder - it was not a pretty sight initially)! I couldn't have asked for a kinder, more professional, and hard-working place. You can definitely tell that they take pride in their work and family-like atmosphere.
The work done was superior.
Thank you so much. The work looked great and it was very nice to have the car cleaned while there. I will definatly recommend your business.
You got it done right under difficult circumstances. Thank You!
I received several calls and emails saying my car was just about ready when it wasn't. Your repair work is great. Your admin, communication with clients and front office organization leaves much to be desired. I have felt this way each time we have been clients. I wil think twice in the future about using you because of this even though you are closest to me and a USAA provider.
Graham's was a very pleasant experience, highly recommend their services.
Thank you guys for the amazing work. I really appreciate the help and the constant updates
You were highly recommended by a friend and you did not disappoint. The estimate timely and fair. Work was completed well before projected time. Your daily communication was appreciated. The car was clean throughout and the repair was like new. No wonder USAA recommends you, and if needed I will definitely use you again.
Sincerely, Dan Foley
Quality of repair is good, but my fog lights were left unconnected.
Everyone was friendly, service was quick and the repairs were excellent. You all exceeded my expectations. Thanks for everything.
Great work! Quick turn around. Thanks.
This body shop is very nice and got the job done very quickly. My truck looks great. I would recommend to anybody
Custom work was completed better than original. I will recommend all of my friends to these true professionals. Beautiful job Graham's
work done in timely and professional manner. I was kept informed through the total process. The car was received in a clean comndition and ready for me to use, who could expect more.
Great job. And also. Thanks for washing my car. Really appreciate it.
Job well done and on time. Appreciate that they cleaned and vacuumed the car.
Vehicle Make : Volkswagen
Never have I dealt with a body shop that had outstanding communication and customer service as you all did. The hospitality was amazing and I felt welcomed from the very moment I walked through the door. What I really love the most is how fast my vehicle was serviced and the fact that I had step by step updates on the status of my vehicle. Job well done and I would definitely give you all my business again and will strongly recommend you to anyone in need of getting work done to their vehicle. Thank you for the great experience!
Great customer service & quality of work.
Efficient, courteous, professional service from beginning to end! Really helped take the sting out of having my new 2016 Lincoln hit. Top notch body work, can't even tell it was ever damaged. These folks truly take pride in their work. Kept me up to date on progress along the way & delivered in a timely manner. Highly recommend Graham's!!
I really liked your emails. They kept me informed about the progress of the repairs and let me know the projected finish date. I also appreciated the FYI on the battery. We had it checked and you were right! So my husband put in a new one. Thanks, again. The repairs look great.
ONE WORD; EASY!!!!
GRAHAMS and USAA make the process so simple. Graham's does excellent work and they do it quickly and efficiently. One will never be able to tell your vehicle had even been involved in an accident. They keep you updated on the progress of their work and they deliver your vehicle when promised. I will always trust Graham's when it comes to any of my body work needs.
I was very pleased with the customer serice i received at Grahams! As well as the outstanding job they did on my accident repairs,like it never happened and thats what we all wanna feel after we get our car back after an accident.
Timely and professional glad I was referred to them
My car was done a week earlier than expected. Im so glad to have my car back and looking great.
Truck looks great! Thanks for washing it and cleaning it inside. That was unexpected but much appreciated!
Great experience. Work was done quickly and it was easy to work with my insurance company.
The repairs were good. However, the customer service in the front end wasn't. I just stood there while the guy at the front desk didn't even look or say anything. He just kept staring at his computer so I just handed the keys and hope for the best. I just decided it was better to wait outside for the rental
Everyone was professional and people friendly. The staff was knowledgeable about my repairs and the outcome was beyond my expectations. My truck looked amazing.
Great job on my car. Repair was precise and all panels aligned perfectly. Color matched on all areas so you can't tell where repair completed. Your shop restored my car and maintained its value.
Good job. First rate operation.
I am completely satisfied with the repair in my car. Also it was done in a timely manner. Thank you
Very fast repair and car was spotless upon pickup
Free tow was nice. My car was fixed ahead of schedule which was very important. It was clean and ready to go when I got it. The updates could be a little clearer but overall I am very satisfied
Just an outstanding job and what a great bunch of people working there as well.
Car was very dirty on the inside, black leather was covered in white paint dust. There is a scrape to the tape on the door which requires me to go back Monday, there was black paint on the trunk and finally there is a scratch on the drivers side door that wasn't there before I dropped it off. The shop claims it was, so it's word against word and instead of splitting the cost to fix it, they want to charge me full price to buff it out! Not Happy.
First I would like to wish the entire shop Merry Christmas I flew out
Of the shop yesterday and never said a word. I am so great full to have had the the car repaired by y'all. I was flabbergasted at the daily updates and the turn around of the repair. Thank you so much, Betsy Forbes - Helen.
Very great experience!! Loved the text message updates! Also the fact that Saturday drop off and pick up were option was fabulous!!!!
My car looks great, I can't tell there was any damage, thank you.
I was very impressed by the level of expertise in my repair. My car looks like it just came from the factory. I can't even tell it was ever hit. Great job, I'll definitely be passing your name around.
Everyone was nice and professional.
Amazingly fast, I was not expecting to have my car back in less than a week. My car looks good as new, thanks guys!! :)
Great job in a short time. Thanks to everyone from the front desk when I arrived to anyone who worked on it. Was very pleased with the results. Thank you!
Only that you guys are freaking awesome!!
I'll be back later this week. The bumper still has a problem, the side mirror wasn't fixed, the headlight has a piece sticking straight out the front.
I really appreciated how prompt you guys were! Most of all only accepting a door that met your standards! Thanks for the daily updates since unfortunately we had to make another trip down there to get the car! Excellent service! Very friendly staff!
Friendly, courteous and professional staff, I couldn't be happier. Thank you for doing a great job on my car!
Thank you all so much for taking care of puddin. I am completely satisfied with the excellent service that was provided and with the friendly greeting towards me. Not that I want to return soon but should that be the case for another future repair, I will definitely be in to see you for services needed. Thanks again and God bless you all.
Good communication, thank you.
Vehicle Make : Volkswagen
Best customer service that i have seen from ANY place that i have ever been to. They make sure that your needs along with you are taken care of and provide a very welcoming atmosphere. If i ever have to get something taken care of, or know someone else who needs a car shop, Graham's Custom Body Shop is my #**** answer.
Great people, Great organization. Little disappointed with time for repairs.
The paint is completely messed up and is a poor match to the rest of the car.
There's still a little scratch on my door
I was not getting the automatic updates that were promised to me, but that was fixed after a quick phone call. Minor detail but I think it would help to keep a closer eye on that
Professional people. Having me come in a few days early was brilliant. I love the text system you guys used. It was a quick and wonderful fix and I will surely use you guys again in the future.
Everyone was very helpful and professional. And my car was ready 2 weeks ahead of schedule! Thank you
Grahams Custom Body did an Awesome job on my car repairs.. The customer service was nothing less than Outstanding. They kept me informed of the progress of my car repairs through text messages daily. I would highly recommend this shop for any service!!!! ?????
Great work done on time in a professional manner. Thanks!
Every step of the process was easy. The team was very personable and left me worry free and comfortable with the process.
Truly professional job. Great work!
Great customer service love the texts
You finished the work four days early and did an excellent job! Thank you.
Vehicle Make : Mitsubishi
Nnot only did fix the damage to my car but it drives great.
Everything was very well done!
My puddin (that's my truck) looks and runs great. I am very pleased with the repairs and will definetly return ask a customer and make refferals to my friends and family. Thank you so much for a job well done.
Very pleased with service. The truck repairs are outstanding/showroom ready. All personnel were very professional. Items discussed were completed and truck was ready before the promised date. I would recommend their service to anyone who asked.
Excellent customer service. Did what they said they were going to do when they said they were going to do it.
The quality of the work was excellent and the body shop staff was friendly and helpful.
Truck looks great! Thanks for the convenient text updates!
Very friendly staff. Procedures were explained and kept me up to date on repairs.
Very friendly staff and family oriented..kept me up to date on my car each day!! I would truly recommend to others.. Great quality service..
Excellent and friendly staff along with an outstanding repair job! Thank you
Graham's Body Shop did a wonderful job on my vehicle. All the people were helpful and courteous, they kept me updated with any changes.
Vehicle Make : Mitsubishi
Thank you for everything! Will recommend and use again if needed:)
when I dropped off my car (a 2007 mazda miata) the fuel gauge indicated just under a ****/4 full. When I drove the car the car away after signing off on the body work the fuel gauge low level warning light was on. For a car which has been showing fuel consumption of 30 miles per gallon that constitutes more than a drive around the block. How was the test drive? Good acceleration? Any comments on performance?
Thank you for your quick and friendly service.
I am very satisfied with the repairs that were done. My car looks beautiful again. I would highly recommend your services to anyone needing body work done on their car.
Friendly, helpful staff. Excellent work done in timely manner. Would highly recommend.
Customer service was excellent. Completely satisfied with the repairs to my vehicle.
Convenient, friendly, timely. Thank you for the beautiful job.
From day one ... Great customer service! Thank you!
Thanks for the speedy work. Looks great !
We love you. Our car looks wonderful and you are a delight with whom to deal. Many, many thanks.
You all were great! My car looks like nothing ever happened to it. I appreciate your excellent customer service and attention to detail. I really like the daily text updates too.
When there was additional damage found and the repair time was extended, I called to express my worries, as we were having to pay to cover the rental car with collision insurance, ten though the accident was not my sons fault. The repairs were moved up and completely early and this was much appreciated.
Everyone in this shop from the office workers to the tow truck driver to the body shop repairman went above and beyond to get my son's vehicle into the shop and repaired. Thank you very much.
Live in NC and drove an hour Friday under impression car was ready when it was delayed a second time for another 3 days and drove an hour home. Also discovered crack in window of door replaced on the ride home after pickup
The car looks as good as new. Thanks!
The staff was very professional, helpful and friendly. I felt confident in the service during the process.
Thank you for being done on time.
Excellent job/help...would refer friends and patients. ..Dr Bhattacharyya
You were all very pleasant in what must be a high-pressure job.
Great customer service. They obviously know what they're doing.
Great job on my car. I do think that a few of the me working there could be a little more friendly. They don't seem to smile at all. Otherwise it was a pleasant experience for me.
Graham's did FANTASTIC work on my car! They completed the work in great time ad did very well with keeping my updated on the progress. They even made adjustments in order for me to pick my car up. All the employees were very friendly and made the process smooth. Thanks again to the Graham's team!