GWATNEY COLLISION CENTER top notch customer service and hospitality, from the young lady's working behind the desk to the gentlemen that actually did the work on my truck. GWATNEY collision center 5 star service...thanks agian....
Kept me posted of progress each day as the repairs were made one of the most friendly staff I have encountered. Professional all the way
Matt kept me informed throughout the process. Very polite staff all around. Vehicle was ready ahead of schedule.
Detailing my truck after the body repairs were complete was a bonus. Front desk staff were helpful and courteous at all times. Will was and is a skilled and courteous professional that we appreciate. Repair techs did an excellent job.
Great job. Great service.
Everyone was very helpful! Great customer service!
Very quick and professional service
You all did an amazing job!
You Guys did a hell of a job!! My truck is my baby and it looks really Great!Gwatney Collision Center did a No#1Grade A Job!well done Guys & Gals
Great job! Very satisfied with my experience!
Will always does a great job and has awesome customer service. He even got my vehicle back on the road earlier than expected.
First thing Is the front desk was really helpful and had a relaxed atmosphere. Then Mr Lamb was awesome and made us feel real comfortable and ensured us that the job will be finished and will be done right on time. Unfortunately, we have had 2 accidents here in Arkansas but the gwatney staff in Jacksonville is light years ahead of the north point place up in north little rock. The text message updates were great and the job was actually finished ahead of schedule. Very satisfied and I would definitely recommend you guys to anyone on base.
Limuel Beltran, SSgt, USAF
Security Forces Instructor
The work that was completed looks amazing and it was done 2 days ahead of schedule. Thank you so much! The Chism family.
Vehicle Make : Volkswagen
One issue with the air bag trouble light, but otherwise all was exceptional.
I would love a return call. I have left two messages since I picked up my car Friday night July 29, 2016
A Special Thanks to Will and everyone who helped with my Hellcat and their attention to detail!!
Great job and the repair looks great. I had a bad experience there at the service center and said I would never use gwatney again. But the service that I received on my repair on my car has caused me to take a second look. I like the updates you sent me regarding the repair on the Internet . Super idea it lets me know where we are on the repair. The staff was very courteous and professional. Had a real positive experience there. This is the way the process should flow. Great job and great experience.
Vehicle Make : Mitsubishi
Very good customer service and keeping me up dated on everything.
Great job again. Wonderful customer service. They even detailed the inside. Wouldn't trust anyone else.
Did a great job and quick.
Will was very professional & courtesy. The repair crew did a great job with matching the color since my vehicle is 13 years old. Thank you Will& repair crew. I was very pleased to see my vehicle repaired & clean when I picked it up. Also my vehicle was ready when Will said it would be.
I will be calling on Monday
I was taken care of and kept informed. Everything was explained and done in a timely manner. Thank you to the gwatney collision team. My truck looks great
Very professional, and great customer service throughout the entire repair process. I will definitely recommend gwantney collision center to everyone i know.
I was very pleased with the results. I appreciate that they finished ahead of schedule!
My service was prompt, repairs were completed in a timely manner. Everyone was very professional and I am extremely satisfied with my results.
Great job on the repairs thank you
It was a little communication errors in the beginning bit we straightened everything out then I was very satisfied. The end result was beautiful thankypu
Our drivers door panel is not on correctly and the inside of the roof above the drivers seat is not secure.
It took longer than expected but the team was very helpful and kept us informed of the progress.
I need to call them and ask them why the message "service park assist" has come up as I drove it home from there. They worked on the bumper so I really hate to think I have to take time to go get this checked. The work on the back and bumper look real good!
They fixed my car and you would have never new it had been hit. Great team and I give them a A plus .
No complaints! It all gone done faster than I expected! Great job!
They did a great and professional job fixing my Jeep Compass everyone was friendly. Thank You.
They did a great job matching the paint color.
Y'all did a great job and finished when you said you would. You're the type to business that I really appreciate. If I ever need your type of business again, you're first on my list.
My experience could not have been better! I received regular text updates as to the progress of the repairs, backed up with personal calls, with photos of any damaged (or non-damaged) parts or assemblies. Will Lamb and Jeff Diaz were OUTSTANDING in their professionalism, attention to every detail, and customer satisfaction! They should be commended for their extraordinary dedication of service to the customer! In my opinion, there is NO GREATER, OR EVEN EQUAL service in any collision repair facility in the city! In the unfortunate event that future repair on ANY of my 3 vehicles is needed, I will look to Gwatney Collision Center to handle the repair!
Great environment, very friendly
Outstanding work, they went the extra mile and did it the best way.
My go to person Will did everything I asked for, kept me informed every step of the repair.
Clean shop, great manager Jeff & the upfront girls were great.
Will recommend to everyone I know!
Great work! My truck looks like it's brand new again!
Vehicle Make : Mitsubishi
Will Lamb was an excellant help with the pick up and answered all of our questions. Great insurance and great service through Gwatney. Will suggest that USAA send more service their way. Thanks
If I was on a commercial I would have to say how great they are. A business is only as good as their worst link. I haven't found it there. The employee "Trish" takes care of the people. She is awesome She takes care of her stuff and follows thru. The girls at front desk are so sweet but professional. Also---I have been so happy with the work done on my car. ????
Excellent communication. No problems.
This is third time in 9 months my vehicles have been in the Gwatney collision center. My truck was hit twice you repaired it both times and now my wife's Sante Fe was rearended and repaired at your shop. Both Will and Christy were outstanding in customer support, they should be recognized to include those that actually repair the vehicles. I have and will continue to recommend Gwatney Collision to friends and coworkers.
A truly very satisfied customer,
very satisfied personnel pleasant helpfull efficient job very well done
Just some minor adjustments yet to be made,but overall satisfied with the service so far.
Awesome costumer service. On point!
I appreciated the text updates and quick turn around.
Thank you for doing a great job. Have a Merry Christmas.
My Gwatney Collision Service Adviser "Will" in Jacksonville, AR is professional and personable. It is a pleasure to do business with him.
They didn't touch the other whole other effected area. they fixed the back half did nothing to the front half.
The work looks great. Found an issue when doing the look over and was told on the spot they would fix asap.
My vehicle isn't finished with repair yet. There's damage to the right tailpipe that has not been completed. The tailpipe was removed and not replaced along with the tow hitch. Pictures were taken and I was told I would be called to bring my truck back for completion of repairs. I haven't received a callback from anyone to complete the repairs yet.
Excellent service; car runs better than before I brought her in; appreciated the daily text updates; keep up the outstanding work!
Mr. Will Lamb has been extremely helpful, responsive, courteous, and highly efficient as he worked though my claim process. Across the professions I have dealt with, Mr Lamb will be a person others will be compared against for the GREAT WORK he does. He is passionate about doing a great job, and he exceeded my expectations. I I don't have to work another claim, but should that happen, HE, along with the A job on the vehicle has SECURED my future business with Gainey collision. Your company and Mr. Lamb will be who I will recommend to anyone! It takes a lot to impress me, and I honestly have been overall. HIGHLY satisfied! Thank you for being THAT company, and THAT experience that sets a standard of overall excellence - people and service. You have earned my business and highest recommendation.
Great advisor and staff. Services were above my expectations.
Car looked great! Thanks for a job well done.
Yes , u guy's did a great job. You can not tell it was ever damage. Thanks to everybody that put my car back together.
have had work done there a few times and never any issues
We have had to use Gwatney Collision several times since moving here in 2006. And each time we have left very happy with the work done on our vehicles. They made a bad experience(having some type of damage to our vehicles) a lot less stressful with their wonderful customer service. They actually always have made us feel like they go the extra mile with making sure that we are happy when we leave. If for whatever reason in the future we need work done on our vehicle's, we will definitely bring them back to Gwatney Collision. Will our contact guy made sure he kept us informed of what was going on with my car.
Everyone who I spoke w was very courtesy and interested in me and getting my be hike repaired correctly and timely
I liked the test message updates. The repair time was spot on and I actually expected it to take longer. Superb customer service!
Totally professional from estimate to completion! Will kept me up to date on the progress and all the staff was welcoming and courteous. I hope I never need them again, but if I ever need collision repair there is only one place I'll go back to! Thanks guys!!
Overall outstanding excellent customer service . Very happy with the service on my car.
Will, my sales associate was awesome. Very helpful, knowledgeable and understanding. I will highly recommend gwatney collision center to my peers. Thanks and great job!
It was a great job love it thanks you
They handled my concerns and repair with the utmost importance and professiolism.
Faster than expected and looks great!
The updates I received via text message were excellent. Great customer service beginning to end.
Still waiting to complete my truck. Door edges were not replaced. No contact from service rep for a 4 days. Also we had to swap rental cars because the registration had expired on the first rental. Very inconvenient!
They did an excellent job, looks like new, service was quick, and the claims adjuster was very friendly and helpful. Job well done!
Young ladies at front check in very polite
Will Lamb did an amazing job in making sure that I was satisfied and made me feel very comfortable leaving my car in their hands!!
My car looked absolutely wonderful! very satisfied :)
Done in two days. Excellent results.
Very satisfied with service and got vehicle an hour ahead of schedule
Will Lamb did an outstanding job keeping me informed, and made me feel confident that my vehicle was in great hands. My vehicle was returned to me looking as good as it did the day I purchased it brand new from the dealer. I value the customer service at Gwatney so much that I will most definitely return as a customer in the future for any and all of my future collision needs if I encounter them.
They did a very good job!!
Vehicle Make : Volkswagen
Wwatney has repaired a vehicle of mine in the past I believe that gwatney bodyshop surpasses all others in the area .I got my car back looking like it was before it was wrecked which is what I expect out of them and the quality of their work . That is why I chose them ! great job guys thanks
This was an amazing experience. What was suppose to be a simple insurance claim turned into a nightmare when pervious damage was uncovered by your team once they started their work. The repair they had to do would have had to be done on top of improper work, meaning they could not guarantee the job. They told me the facts, did not pressure me into anything, & did everything in their power to help me during this ordeal. Even though the dealer I bought my CPO vehicle from did not help me like they should have, your team was assisting me every step of the way. The customer service was extraordinary & my vehicle looks better than it dI'd when it went into your shop. Plus I have the peace of mind of an actually guarantee that I trust in.
First time at Gwantney and loved my experience. I even received my truck days earlier than expected.
Orange peel more textured in repair area. Gap between bumper covers still separate slightly. Paint overlaps fender tabs. Otherwise looks good
The whole staff was very professional and kept us informed the whole time. Couldn't ask for better customer service
Change Nothing! My wife was very happy with the work done on her car.
10 of 10 is my rating.
Great service and great work!
Will was awesome to work with and the quality of work was an A.
Good working with you, the amount of status updates was very helpful.
Fantastic work done in a timely matter.
Thanks to the folks at Gwatney for their swift, quality service and personal treatment.
The body work was good but they didn't go any further. Could have at least washed the mud from the under carriage. Bad when I git the truck back someone had changed all radio settings. Sounds petty but old fashion service is big in my book.
Excellent customer service. Everyone was very nice and helpful and walked me through the whole process and I feel really good about coming there again should I ever need any collision work done.
Will was able to keep me updated on the progress of the repairs, and got our car done early, while also arranging PDR for a dent on the car unrelated to the insurance claim.
Everything looks and works great! Thank you for all of your help!
Absolutely amazed at the appearance and handling of the car. Would never be able to tell it was in an accident if i didn't know. Good job!
Great customer service.
Trish stayed in contact every step of the way.
Very courteous and super fast service repair
Everyone was very polite and did a good job of keeping me informed every step of the way. I really appreciated it!