My mirror was put on in a different spot that was clearly visible. The body work was fine but the paint job seemed rushed
Nice front end person very helpful and helping with tints car and my car look great
DJ in the front office was very helpful. My car was towed there after an accident. I called and asked if the staff could look for my sons glasses in the car and they found them. DJ was easy to talk to about picking up personal belongings out of the car and seemed genuinely concerned about our situation. The car was totaled. I have Farmers insurance and they are who recommend we have the car towed to Gwatney. The front office and my insurance worked together well. Losing a car is hard but at least the process of getting it handled was smooth.
Staff was friendly and helped explain the me the process. I received my vehicle back in less time than I was quoted (which it wasn’t very long but it was still a big relief). The repair team did an amazing job at fixing the damage that was done. I’m very happy with my experience. And, god forbid, if I have another accident this is where I’ll be going.
My gas cap holder was cut and not reattched
My Jeep is now making a loud noise when I’m coming to a stop and turning the steering wheel. Also, the inside part of my driver’s side front door feels loose when I go to close it from the inside, like I’m about to pull it off. These are just some things I’ve noticed now that were not happening prior to the accident.
I think the issues I have weren't totally Gwatneys fault and probably more the way State Farm handled things.
They sent the order to the Jacksonville location and apparently I couldn't just easily transfer it to the closer location. Then nobody notified me that they totalled the car and were only covering the insurance for a couple days longer.
It was a great experience. As I stated in my other customer service response for the repairs! Great Place!
I have worked with Amy a number of times. I am always very pleased with her.
Very friendly staff and car looks like a new one
Looked perfect. Great work.
You all did a good job on my car
My front bumper still missed up
Repairs were completed on schedule so I didn't need to rent a car.
Amy was magnificent! She was helpful and knowledgeable. She was also very thoughtful and understood my situation. I would definitely reccomend to anyone.
Trish is amazing. Made sure that my car was well taken care of.
I had my car being repaired for 2 weeks...was called that my car was ready. When I arrived at Gwatney Collision & seen my car, the paint job was amazing. Everything else looked like a 2 year old did the body work. I refused the work, Gwatney did take & redo, repair, actually dismantling it the 2nd time to get my car right. I was extremely disappointed the 1st time because ****. The staff assumed the work was acceptable. 2. That I would appreciate my car looking the way it did...it was insulting. I know that a good should be able to open & that gaps should not be hugely visable. The 2nd time around..I was happy with the way my car looked. Overall, my experience in the past was great. This time was not. If I had another accident heavens forbid, I'll give 2nd thought to using Gwatney.