Mark T.
Vehicle Make : RAM
Very nice professional service!
MICHAEL S.
Vehicle Make : MAZDA
I felt that I was being taken care of. Cindy stayed on top of the situation and gave me regular updates, and everyone I interacted with in person made things simple and pleasant for me.The work looks great and they went out of their way to assure me that I could contact them at any time if there was any issue.
NOAH P.
Vehicle Make : Ford
Truly excellent service. Much appreciated!!
ROBERT L.
Vehicle Make : VOLKSWAGEN
Great response time. Looks terrific ????
Judith P.
Vehicle Make : KIA
Both times when I brought my car in for an estimate they said they would touch up some minor scratches no problem. When I picked up my car it was not done and someone went and sit some paint put it on the scratches. The problem was that it didn’t match! Always before everyone was very helpful. I had to wait 90 minutes for Enterprise.
BLYTHE H.
Vehicle Make : TOYOTA
Great service. The staff fixed my back bumper efficiently and quickly. They helped answered all my questions and made me feel at ease with the process.
GERI-JO M.
Vehicle Make : TOYOTA
Kept me up to date - appreciated seamless coordination with rental car. Personnel very polite. Excellent experience.
Rose H.
Vehicle Make : KIA
I enjoyed the constant updates on the progress of my vehicle, and any changes on the date my vehicle was to be completed. My point of contact Hector he was very courtesy n considerate on the phone and as well as in person
CHRISTINE S.
Vehicle Make : FIAT
This place has the best staff in the world!!!! I love them all and they did a great job on my car!!!
ISABEL A.
Vehicle Make : HONDA
It's absolutely true when Carstar promises "Honesty, Quality & Express Service". They fixed my car in 5 days, as they promised. Cindy is a very proficient saleswoman,
she satisfied my additional needs without additional charges and very competitive. I went to other body shops, but they did not care about my being without a car. I would recommend this autobody repair shop to anybody.
HELEN C.
Vehicle Make : TOYOTA
Everyone was incredibly kind, professional and patient. The facilities were clean and comfortable. The work performed was beautiful. You cleaned the inside of my car and left it smelling so good. I was going to get it washed and cleaned after I got the cat back but you did it for me. Thank you so much. I love Carstar. I've never dealt with such a well run franchise before. I used Carstar in Edmonds, WA just before coming to LA and I was confident of receiving the same excellent level of service and you did not disappoint.
SHARON B.
Vehicle Make : BMW
Second time we’ve had a car repaired at Douglas. Extremely satisfied both times. Of course they do excellent work — repairs flawless both times. More important, they are 100% professional, responsive, reliable, direct — very easy to deal with, very service oriented. Both times they dealt with the insurance companies very effectively and efficiently. Our rep both time was Cindy ****. Can’t say enough about how nice it was to have her on the case.
SARAH S.
Vehicle Make : TOYOTA
Very pleased with how efficient and professional the service was.
LAURIE G.
Vehicle Make : MAZDA
It was great!
EXOLA J.
Vehicle Make : FORD
A fender bender turned into 2 weeks of repair. An adequate assessment was not made at the onset.
BARRY M.
Vehicle Make : Ford
Excellent customer experience. Everything was done as promised. The staff are very warm and friendly. I will highly recommend this company to anyone needing these types of services.
LINA L.
Vehicle Make : Honda
Excellent service! Extremely satisfied! They were fast and car came back in perfect condition!
JOSEPHINE W.
Vehicle Make : KIA
What a pleasure to work with.
Thank you, Hector and all.
But I hope I don't have to to see you again. Lol????
CAROLYN A.
Vehicle Make : CHRYSLER
Everyone was courteous and extremely helpful. The car looks great and I would definitely recommend you to friends. It was also convenient to be able to simply drop off The Hertz rental at your shop when I picked up my car.
MARIBEL R.
Vehicle Make : BMW
Thank you Hector! You give excellent customer service. I love the fact that at all time you kept me informed with updates on my car even when it was so good news. Hearing from you made me feel at ease knowing I left my car in good hands with someone that cares.
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