Yes I am totally satisfied
While it appears your repairs were adequate, I am unhappy with how long it took. I had a rental car for 29 days, which I had to pay for out of pocket. Your paperwork stated the repair took 10 days. I do not tolerate dishonest documentation with service providers. I will not recommend your services to anyone and would prefer not to be contacted by you any more.
Thanks for your service. I was wondering when i can give it a bath. Its really dirty
It took much longer than I was told and the extra charges were because the repair technician broke something while working on my repair. Also, I was never offered a loner vehicle.
Couple days longer than planned but worth the wait
The service was great
The process of getting my vehicle repaired was very easy and was very professional! They kept me in the loop through the whole process and would highly recommend them for any other repairs for any other vehicle problems that someone might have.
Vehicle Make : Volkswagen
We never take our vehicles anywhere else for the work Star does. :-)
Extremely unprofessional. Promised us that our vehicle that was involved in an accident would be ready for pick up numerous times, then never got back to us. We basically had to hound them constantly, and they kept making excuses why it was not ready. We were told by another local body shop that they would have gotten the vehicle back to us in one week not 6 weeks. The only reason we had to use this shop was because our insurance company only works with them. We were extremely dissatisfied with the customer service. Hopefully will never have to use this body shop again. Steer clear.
Great communication and felt like I had an advocate as the party who was the crash victim.
Great job, professional all the way. Would recommend.
We are extremely pleased with the prompt and polite service that we received at Star Body Works. Dave was welcoming and very knowledgeable, and we immediately felt at ease leaving our car with him. Star Body Works was recommended to us by Toyota, and even our insurance agent was impressed by how prompt they were at keeping her up to date on the repairs. I too received daily texts, letting me know how the repairs were progressing, and I never once had to worry. I especially appreciate how Dave had recommended an alignment after I had hit a piece of metal on the freeway, as I never would have thought about that, and the mechanics at Toyota never mentioned it to me. Dave made an appointment for us and had our car aligned before we came and picked it up. We are also happy with how clean our car was when we got it back, and the cards that we received for the 3 free car washes. The repairs were perfect, and Dave also informed us that they were guaranteed for the life of our car, you can’t beat that. We will definitely be recommending Star Body Works to all our friends.
Beautiful job looks and feels like the day I drove it off the showroom floor! Thank you again
Tyler,Mgr did a great job & did his best to get everything done to my satisfaction. He stayed after everyone was leaving on a Friday afternoon to to hand smooth out some scratch marks that wewe missed. There were still a couple of dings that were still missed, but they are not big enough to take my car back again. Overall, good communication with progress of auto repair. In summation, I would take any of my cars back again with future auto repairs (hopefully none) if needed.
I am very satisfied with the work they did on my Toyota Camry, excellent customer service
I was impressed now they continue to keep me informed on what was happening with my car.
Excellent service perfect repairs thk u
Polite staff. Dave explained things very well. Job done is seemless and can't tell which side was worked on
Thank you guys so much for everything! You guys did amazing work and kept me up to date every step of the way.