Vehicle Make : Volkswagen
This is my second experience with Professional Collision and they have earned my return business. I have used 3 other shops in the Mobile area and none of them come close! Both times my car was finished days ahead of schedule, work was completed to the utmost of my satisfaction, and my car was detailed inside and out! Other shops in the past have lagged way behind, missed things on the initial claim failing to fix the vehicle entirely, and left my car trashed with dirty fingerprints in the interior and overspray on the windshields. They don’t even come close the the customer experience I’ve had with Professional Collision!
The bumper area and the bumper is coming down and the bumper area is coming apart
Repairs took place a lot faster than expected. The staff was very courteous & helpful.
Awesome team work! I was very impressed by the work and the kindness of everyone I worked with. Thank you so much!!
Ricky English did an awesome job repairing my car!
The job was done quickly and my car looks great
My car looked newer than when we bought it!!! The did forget the inside of the center console but it wasn’t a big deal, overall we are extremely happy!! They are very friendly and professional!! We will be going back for any car repairs!!!
Excellent job completed extremely quick! Thanks!
I was very impressed! Was told it may take up to a week to fix my car, but I had it back in two days!! Very pleased with their work and professionalism!!
Car felt like it had overspray over most of the car
I had a great experience. Everyone was very professional and the process was smoother than I could’ve ever imagined.
I think you did a great job it looks good! I really want to thank everyone there and the cleanup at the end was spot on thanks again!
The service was EXCELLENT
We received updates throughout the time the vehicle was being prepared. We were never left wondering the status of completion or whether or not we should call to check-in. The staff at the location were friendly and helpful. There is no indication the vehicle was ever damaged. The work was finished before expected in a more than reasonable amount of time. Even after picking up our vehicle after completion, we received additional follow-ups to ensure our experience was a good one. They do great work and make the experience stress-free.
The best car repair experience ever!
Great job..I was kept informed each step.
My experience was very pleasant and your team did a great job with my car. Thank you!
My truck looks worse than when I brought it in for repairs. It looks like whoever performed the work doesn’t take any pride in what they do. I am still extremely upset about the situation, so I am going to refrain from rambling on about the LACK of quality work I received. Please note that I’ve contacted USAA and made them aware of the situation.