Keeping me updated step by step and being very professional with everything,this is my second time having to bring my cars to you my first Honda Civic 2014 and every time it's getting better with the service,thank you
Melissa come get your phone from Scott H
Mike was awesome. Provided knowledgeable, responsive service.
Mike was excellent!! Very attentive and he keep me informed.
Service was fast. The team was professional. Experience was great!
Nick and Melissa are a fantastic team, they made the process of my truck getting repaired very quick. They had great communication with me while my truck was being repaired. They did a great job.
I will be contacting you shortly regarding the job that was done
The costumer service was great and the car looked amazing it looked brand new!
Great service and very friendly staff!
Thank you very much for all the help and for making me feel safe in leaving my car with you guys.
Wendy was very professional and helpful during the entire process!! My car was even ready 3 days ahead of schedule
From start to finish
Fantastic customer service is rare. But seems common at David maus collision. Thank you for excellent communication and friendly service.
I will be returning to show you that the paint does not match.
A piece of small weather stripping was missing from roof of cab. Also, the door guard had a new crack in it. Wendy was aware and is taking care of door guard. Noticed that weather stripping was gone when I got home. The rear glass also had over spray of some kind on it. I cleaned it but it's not great. Overall pretty satisfied and belief that Wendy will take care of these few issues promptly.
I'm beyond happy with the service. I would definitely recommend you guys to any of my friends if they were in need of your services
Very happy overall. Not happy with the paint drip/run on the door. Not very visible to me but my husband saw it plain as day and noticed it immediately.
The process was very efficient, however I've noticed after the repair (I had one headlight replaced), that the new headlight seems to be a different wattage as the other. The new headlight is not as bright as the other one.
Great communication from Melissa, very helpful, thanks!!!
Everyone I dealt with was very friendly and kept me informed on the repair progress. Car looks beautiful! Thank you.
I do not feel like my repair was done in a timely manner.
Appreciated updates, car ready when promised, delivered clean, repairs appear to have been done well.
Always completely satisfied with David Maia repair.
I appreciated the phone calls and text messages to keep me posted on the progress of work on my car. The quality of work done on the car was excellent...Can't tell that any damage had ever happened. Great job all around!
Service made easy thanks to Melissa!! Appreciated the daily updates and repair was performed ahead of schedule.
My car looks brand new! Being a Chevy she's the best, took good care of us during the accident. Only cosmetic damage, you fixed her right up! Now she goes back to doing her job, protecting me and mine when we travel, no matter near or far!
Looks good, the repairs were done by the day i was told. Great, fast service.
Vehicle Make : Volkswagen
I was extremely happy that my car was fixed in a timely manner. It was ready for pickup on Saturday which made it easier on me to find a ride all the way out to Sanford. Thank you!
Thank you Mike! Excellent
The repairs looked very good
Quality work & timely. However., Also, I was never advised as to the status of the repair. When I picked up the car the tire pressure warning light was on. There was not an issue prior to the repair . I put air in the tire which temporarily shut the warning light. The light continues to go on which indicates there may be a leak cause by the repair
Good work. The repair was delayed a few times. No problem. Getting it done right with yhe right parts is more important to me than fast. Melissa kept me up-to-date on the status. Thank you.
Melissa was great, she kept me updated on the progress of my vehicle.
Jason was very communicative throughout the estimation stages and was willing to answer any questions I had. I accidentally came one week earlier than schedule and he made sure to fit me in. The transition to a car rental went very smooth and I was out of the collision center shortly after and went straightto work. I setup the text message alerts and was pleased at how often the status was updated and information was given in detail. Wendy was a pleasure to deal and ensure my vehicle was finished within the given time. Thank you everyone for a wonderful experience!
Your entire team is easy to work with and kept me in the loop during the process.
Everyone was very efficient.Mike Beebe was on top of his game.Everything went good.The car looks great.Thankyou David Maus and staff.
Vehicle Make : Mitsubishi
Its a holiday weekend or i would have already returned my car first time i cane to pick car up damage from accident was still there second time i came to pick up my car the scratchees they said could buff out are still on my hood
Very efficient and the work was done as promised
Wonderful people Sharee Pena the best ,extremely grateful,thanks again
Melissa was so good to work with and did a great job
Theres some paint dust in the vehicle but not a big deal. Overall very happy with the repair and communication from Wendy.
Your staff is amazing! They helped me quickly and efficiently. The person who worked with my insurance company, Mike, at the Collision center was very nice and kept me updated frequently about the status of my repair. I only see two areas for improvement. While the text updates were frequent, I would refrain from telling customers that a repair is done at the same time that the center closes. For example "you're repair is done at 6:00 pm" and then receiving a call that the collision center closes at 6pm. The second is that I would look into bettering the check in process for keys as my key and fob were lost. I know several places that use bags for keys and I have yet to have a problem with lost keys from them. Besides those two things, everyone was very professional and helpful.
Michael BB is who I work with and he was just absolutely great from the first second I met him till he gave me my car back
It took a little longer than I wxpected but I was satisfied with the results
Vehicle Make : Volkswagen
Jennifer webber made a bad situation awesome and easy
The insurance agent told me they would do a special detail inside as my recovered car had a strong smoke odor and ashes . When I picked up the car and sat inside I realized it was jist vacuumed. There was a tray full of ashes and it smelled the same as when I left the car. It was not detailed cleaned. Also the front bumber scratch was not addressed and driver's side of car was missing a hubcap. ( this was because insurance guy did not include ... they are supposed to add that. So I will be bringing car back. I think it was mostly an insurance agent communication issue. Ivette Mejias ****-****-xxxx
Vehicle Make : Volkswagen
Great experience. Mike was personable and keep me up to date.
The work done was seamless. Very positive experience.
Wendy was awesome, she was a great help from start to finish.
Im satisfied with repairs, however my steering wheel feels very hard to turn and it was not like that before... im going to see what others think then i might have to call you guys.
Everyone was professional, and the work was completed in a timely manner. It was perfect, and it met my exacting standards. Thank you.
Vehicle Make : Volkswagen
Wendy was great! She kept me up to date. The car was delayed by one day which it's not too bad. The repair seems to be ok so far. One concern is that the Defog on back glass is not working as fast as it did. Also, the detailing crew threw away the label for the name of the model. Which it is not ok with me. However, Wendyband your body shop manager jumped right on it and they are working on getting the model name tag to put it on my Jetta. I am not totally dissatisfied but you don't have a medium score in the options. Really Wendy was great.
Lack of communication was a major factor. Also, each time the vehicle was promised to be done the date continued to move back. I had to spend 328 out of pocket for a car rental. I wouldn't recommend this collision center. Another issue was the damage that was discussed on arrival was not fixed properly; the dents on the hood are still there .
Great experience all around.
Jennifer and Nick did a superb job on our vehicle. All updates were timely, the completed work was excellent and there were no surprises.
I appreciated the updates and hearing about the progress of the repairs.
Everything went smoothly and efficiently. I really appreciated being kept informed about what stage of repair my car was in.
I was running late for an appointment, so I did not notice at the shop. The piece the replaced is not securely attached. There is a gap between the pieces.
The customer service was exceptional!
Great service, Excellent customer service
I appreciate they clean up interior after repair the dents. Very nice service!
Great customer service and follow up!
The process was very quick and they did an awesome job!
Excellent customer service. We have an appointment on Tuesday for the vibrations
Joe and Sandy
Took pinstripping off car. Headlights and brights do not work
Everyone was really nice. I really enjoyed the service that I received.
Wendy and the team did well, and the car looks good. I was impressed with how easy it was.
The partnership that you guys have with my insurance company made this a seem less process! Everyone that I dealt with at your facility was very friendly and helpful, you can tell that they love working there and it really makes for a pleasant experience. Hopefully there's no need to visit again, because that'll mean that I was in another accident, but if there's a need you guys are the only name on my list!
I was unhappy with the service Mike provided but extremely happy with the service provided by Charles ****. He made everything correct.
I am totally 100% satisfied with the repair service on my car!! Excellent service. My car looks brand new again!!! Thank you to everyone who worked on my car and Melissa for being there every step of the way.
An excellent job. I want to thank everyone involved for the expediency, timeliness, craftsmanship, courtesy, and professionalism shown to me during the repair of my Colorado.
I was very impressed with the follow up the whole way through the process! Thanks you to all but especially Wendy!
The staff at the collision center were absolutely amazing. I have never been in a car accident before and it was a very traumatic experience and Jennifer Weber made the situation 100% better. Thank you very much!
Mike Bebe did a great job for me. Thanks Mike,
Jennifer Weber is the BEST!!!!! Jennifer customer service skills are second to none
Did an excellent job of keeping me informed of the progress on my car and as to what the delays were. I blame Honda for not getting the parts to you in a reasonable time!
Communication was excellent. Repairs are top notch.
Vehicle Make : Volkswagen
My experience was fantastic and far exceeded my expectations.
Charlie was extremely helpful and courteous!
I was completely overwhelmed how nice and kind and completely thoughtful how everyone was and how quickly u solved my issues thank you again I would advice everyone to switch Ins to Geico and auto to Toyota Thanks again
The repair was done correctly and looked great
Awsome service would recamend!
I was very pleased all around with all the staff. Everyone was friendly the job was done on time and everyone was on point. I am a very happy customer. They also did a wonderful job on my car.
Impressively well oiled operation
Love my Camry! I can't even tell the baby was hurt. Mike was amazing and his customer service is great. Thanks again David Maus Toyota
It was fast and efficient and easy-to-use everyone was really nice it was nice going there and having the insurance adjuster and the rental car already there
My car looks great and seems to drive perfect, but the windows were cleaned with something that left a bad residue and created a glare. I had to clean my windows when I got home just so I could see. It could have been residue from the work on the car too, not 100% sure. Also, I'm very thankful you took all the time needed to make the repairs, but my expected date kept getting pushed back farther and farther. I would have preferred to been overestimated on the repair time and then pleasantly surprised if it was finished early. I kept rearranging my schedule to be ready to pick up my car, only to get updates it still would not be ready as expected.
Great job! Thank you so much!
Wanda was terrific. Took really good care of us.
Second time using this locations body shop and from driving in to driving out it was a wonderful experience. Melissa was awesome in explaining the complete process. Hopefully I will not need to visit again but if I do this will be my go to shop.
Melissa was very helpful and always kept me informed of what was going on. She's very much an asset to the company. Also the mechanics did a wonderful job on my car.
Good job and done ahead of estimated ti.. thanx
Melissa was professional and courteous. She texted me daily giving me updates on my vehicle's repairs and I got my vehicle back a day ahead of schedule. I hope i never get into another accident, but if i do I know exactly where to go. Thank you again.
The most outstanding service I have ever received!
Excellent process to take my vehicle in and get it to not only in the hands of David Maus for the repairs but also the rental experience what they did is such a great job along with Mikayla from GEICO. I would definitely bring the vehicle back there again
Melissa was absolutely wonderful. She made sure everything was completely to our satisfaction before she released the vehicle to us. She kept us informed of the progress and exactly what was going on in reference to the repair. We feel she went above and beyond any previous service we have ever had. She was awesome!!
Totally unrelated to Melissa and definitely not a complaint but a suggestion: It would have been nice for the car to have been washed after sitting outside for an extended period of time. While repairs were being completed.
Again Melissa was wonderful and we are totally satisfied with the repair.
Thank you Melissa for representing David Maus so professionally.
Great service from the beggining. From the moment I received the call to the delivery of the car.
a well done job thank you
My truck looks awesome. They went above and beyond the repairs. I had a grin ear to ear when I got my truck.
Everyone was very friendly and welcoming from start to finish. Text messages were great to get updates throughout the process.
Thank you all for being so supportive
Tony was easy to work with.
My time there took less than 15 minutes on each trip
So far so good. It's the first day having my car back but everything looks good from what my eye can see.
Was not initially impressed with the customer service. First time at your business. As the week went along, did receive an update on the repairs. Was pleased at the end result.
Michael Bebee kept me in the loop about my car . Car looks good. Thanks for repairing Fred that dent in his arm was very ugly, but thinks to Michael he looks brand new. Take care job well done..
Everything was handled perfectly
I would suggest shuttle service for business people back to work within 5 miles.
Wendy with GEICO is awesome!!
I did like the fact that I was alerted on the status through text message, the staff was very friendly and professional.
Attention to detail good. Melissa was outstanding!
Great service from start to finish Melissa was amazing!
Jennifer was very kind and knowledgeable about the whole repair process. She gave me regular text updates as well as calls when I happened to call in to her checking on my car. She answered timely and with genuine concern. She is another great employee at David Maus! She also helped us deal with not only an insurance claim but some extra work as well, making sure everything went smoothly.
Apparent damage to car. Took much longer that I expected
Melissa is working on fixing it
Great Service, great staff, Wendy was professional and very efficient in all her undertaking. That's for a very pleasant experience.
Wendy is AWESOME!! We will definitely be coming back for more of this excellent service. Andrew with Geico also did an amazing job!
Great job by all team members.
Took longer than expected but I think that was due mainly to waiting on the other party's insurance company. Other than that, I was very happy with the work done on my vehicle. Thank you!
Vehicle Make : Volkswagen
Hi, everybody, everysingle personal i delt with, white Wonderfull S-o poli?e, S-o knowlegeble , mykaila and wendy, great person skil,!! I definitely mention Chris o'dell who changed the head light to WV original, when he noticed that the other headlight was not original and was not fixed properly!!! He even take my rent on him, after I already paid 7 days!!!
Thanks, ileana and radu giurca
Very courteous , kept me updated on everything going on. Made the process a breeze.
Outstanding customer service
Wendy was amazing!!!
She kept me informed thru every step!
Give this young woman a raise, because she is the reason I'll come back to David Maas
Very professionally handled
I just wish there had been more direct communication. This was a stressful experience and having to chase down updates and information made the experience even more stressful.
This was an awesome experience ,
I highly doubt this survey will be read and taken into consideration in anyway however, I decided to complete it anyways. I have used David Maus collision about a half dozen times now and if I could sum it up in one word it's "lazy". Each time I bring my vehicle up there and the time comes where I get the call and its someone saying "your vehicle is done" I get a sick feeling knowing that it's NOT DONE and then wonder "what did they miss this time?".. For example this past visit I was told that over 30 parts were being replaced and not to worry it'd look brand new when I picked it up. Well had I not went by there the day before and see that the front grille hadn't been painted (due to damage) then I would have once again wasted a trip driving up there. Without rambling on the best advice I could give is to hire someone like myself to inspect all of your vehicles upon completion and/or fire the lazy person currently doing that job. As a multi million dollar shop there is so much more potential there for customer satisfaction and return/new customers. People should be excited to have there car worked on there. I get excited when I buy a car there and use the service department. That's why I have this weird sense of loyalty to that establishment even when it comes to using the body shop. Thanks. And tony was a very nice guy. He kept me up to date and did the best he could. Wouldn't mind working with him again.
Jennifer was terriffic!!! She kept me up to date on the progress of my repair by text. I totally appreciated that. Nice girl. Very efficient.
Thanks for getting my car ready before the predicted time!
Wendy and your entire staff, took a stressful situation and made it easy. My car looks amazing and I was kept up to date the entire time.
Mike Beebee was very helpful and courtesy I give 100%
Was impressed with my insurance company works with you
to handle claims, estimates, rentals and repairs in one appointment.
A claim is complicated, and stressful but you made it so much easier!
Check in was very quick and easy. Pick up was great too. Wendy is very knowledgable and patient!
David Maus continues to provide excellent services when it comes to their collision repairs. Unfortunateky for me I had to use this service one too many times! I would only trust David Maus Collision Center with such work on my and my family's Toyota vehicles.
Had a great experience I loved the text messages updating me on my cars status
The work done was great. I was told my car would be ready by Monday at 5:30 but told Mellisa that Tues was ok when she said they were very busy Monday. Tuesday came and we were told it would be ready by 5:30. We didn't get the car then. Wednesday (today) I got an email saying my car would be ready at 5:30. Fortunately I got a call earlier in the afternoon and was able to get my car before 4pm.
Outstanding customer service from Wendy & work done in a timely manner. Service to the vehicle excellent! Very happy.
Melissa and Bill were outstanding is assisting me with my vehicle and keeping me updated on its progress. Also Bill was an advocate for me in not accepting a previously used part my insurance company had obtained and wanted places in the vehicle and rejected it. Even though it delayed me getting my car back I was grateful and happy he caught that and truly had my best interests at heart . Very happy and satisfied customer and grateful for outstanding service
David Mauser Collision did a excellent job on repairing my van. I am very satisfied and would recommend them to everyone! Thank you so much. ????????????????????????
Am really happy with the way my pilot has been repairing.Thanks
No customer service. No phone calls returned. 3 day job but you kept my car for a week. Disappointed i willnot recommend this repair facility. I will no return.
Melissa and Bill were very professional. Great customer relations. Very pleased with body work.
The repair of my car was a prompt and smooth process. The staff were all helpful, professional, and friendly. I would highly recommend!
Good job thankyou so much
Thanks Christine and Jennifer???? Great Service!!!
Everything was good except it took too long.
After being told it was delayed until Monday the 18th, I was then told t would not be ready until Wednesday afternoon. Then because someone "dropped the ****", I finally got my car back late Thursfay afternoon.
The people I felt with directly were very accommodating and went out of their way to be helpful. Especially Jenifer.
For just a minor damage, they took more than 3 weeks.... Still I have to come back because one of the part just came out as soon as I got my car back, so they ordered a new part for my car door????????????......
Jennifer was very efficient and caring.
We've already discussed it.
David Maus continues to provide excellent services in all departments.
Wendy was great to work with and very helpful throughout the process. We had a concern from a previous repair that was addressed and fixed promptly. Thank you all for fixing up my "baby"!
Charlie ****, Chris O'Donnell and Wendy Vegas were very helpful. Mr **** even offered to forgive the extra rental on the loaner which saved me a couple of hundred dollars. Better than a good deal: a fair deal. Thanks. BKEVANS
I went to David Maus Toyota to discuss already and told you how it could be made right and you weren't willing so making me completely satisfied is impossible unless you change your mind.
I had to come to pick up twice. Car did not appear to be washed either time. I wasted a half a day the first time I came to pick up my vehicle. It looked horrendous, like nobody even quality checked the vehicle. Gaps all over the place and molding on the opposite side of the fixed area was almost completely off. Then I had to wait approximately an hour and a half for Enterprise. I made the mistake of returning my rental the night before thinking the work would be done to satisfaction. I had to work until 9pm at work last night to make up the time. I am still seeing gaps and the front bumper appears to be loose. I was rushed out saying that's the way it is supposed to be. Every single time I called Melissa, she did not pick up. This was beyond frustrating. She would call or text(seriously?) and of course I would be in a meeting or busy. I am pretty disappointed with how I was handled.
The repairs to my car were great. No problem there . The only issue I have was my car was there just a little over a week , and I had to call check on my car myself no one called me. Once I picked up my car everything went very smooth. So other than that I have had really good experiences with David Maus.
I had a great experience while having my car repaired. I received daily updates via text messages about the status of my car. Brian and Jennifer were great and very helpful throughout the entire process. Thanks again
Very pleased at the work that was done. If I have a need this type of service again I will certainly come to David Maus
Well organized. Wendy was great!
Very satisfied people were great
I am very please with the communication from the staff as well as the work done on my car your service is greatly appreciated thanks again
Vehicle Make : Volkswagen
Great customer service!
I can't even tell where repairs were made. It looks great & everyone was so nice & helpful.
Please sure they check thoroughly over the vehicle, before returning to a satisfied customer.
I will say that Wendy was great and so was the rest of the team my car looks great and your customer service was top notch
Very satisfied. Thanks to everyone for a job well done.
Excellent service, excellent employees, quick turnaround! Won't hesitate to recommend!
I left my sunpass transporter at the rental car, I need it back asap, please call me at ****-****-xxxx, URGENT.
I wold like to get the same serviceclevel that I got this week, please contact me asap.
Excellent service and Mike was awesome.
Friendly knowledgeable staff kept me informed of progress. Great work
No complaints. Smooth process and good updates.
Everyone was very helpful and made it a pleasurable experience. Wendy my service advisor was excellent and was very accommodating.
Bill was very professional, courteous, friendly and explain what needed to be done to my car and kept me informed. He showed that he care about my needs and made the process including my rental car easier. I was very satisfied with the work done and do not take my car anywhere else but your place. Thank you so much!
Everything was great except I kept getting update texts for days after I had already picked up my car. The texts did things like your car is almost ready, etc.
Good service, done in a timely manor. Only thing is the text updates are hours delayed-only thing that should be fixed otherwise very satisfied
Loved the texts as you worked!! Everything was very easy. Thank you !
Very happy with service. Excellent customer service. Very satisfied.
David Maus Collision center was wonderful. My car was actually done ahead of schedule. And Jennifer was so very helpful along the way.
The carpet in the back had tiny burn marks in it that were not there when I brought it in.
Jennifer Weber and Billy went above and beyond to make my experience at Toyota an excellent one. I am highly impressed with both of them. They made it a stress free, as well as pleasant experience. They both have great communication and customer service skills. Toyota should be very proud to have this exceptional pair as a part of their service team.
I would like to thank ur staff for a job well done also I would like to thank Melissa for a job well done I can't thank her enough even wen I was asking her questions over an over she took the time to answer them with even tho it was the same question over an over she took the time to make me feel as if I was at home thank u Melissa fro the bottom of my heart a job well done an also thanks to the staff.
Everything went well. I'll be sure and use you again when needed.
The repair was not complete and took significantly longer than quoted.