They kept me posted on the progress of how my vehicle was coming along.
Vic Saghbazarian and his team of workers are very thorough and complete. My car looks like new again and I'm very pleased plus the life time warranty is another plus. Thanks also to the ladies at the front desk who helped me with their knowledge and smiles.
Always great service. I've taken previous cars here before and they always came out great.
You guys are the very best. !! In every way.
They were very professional and I appreciated the status updates via text. Vic was very personable and explained the repairs needed, process and completed work in great detail! Glad that I went to Sam's!!! ????
I love the job you guys did on my 2002 tundra. Arnold was great , he was very polite , informative, looked after my best interests. I will recommend you guys to anyone. Thank you very much Mas.
Was an exelent service thank you
they did very good on my suv it is good as new when it was done.They are efficient and they made good on time they promise for completion. I am very satisfied for work and very nice people especially Vic saghbazarian.
Thank you for thee good work.
The repair was expertly done. Vic and his team did a wonderful job.
You guys are great I'm happy that I chose to take my car to Sam's auto land
Excellent follow up and informed every step of the way of the repairs to my vehicle.
Thanks for fixing the broken mirror on my car so quickly and for also washing and vacuuming my car. I'm very happy with your service.
My second time using your service and I continue to recommend your service to friends and family.
Vehicle Make : Volkswagen
I have no negative comment towards Sams Autoland. Though it did take quite a while for me to get my car back. I'm completely happy that they didn't rush it & did a wonderful job! My car looks & feels like it did before the accident.
From day one Daniel took very good care of me, he explained every step and all the damages that my car had suffered. When he found out that I was paying out of pocket for a rental, he expedited the process.
Thank you Sam's Auto Land!
Good work/time taken in the vehicle repair. Not the same as dealership quality but it's on the same track! I would recommend this shop. ????
You kept me informed until almost the end.I had to contact you to make sure it was finished before you closed.Then I received a email after I pick up the car.
Everything else was fine
Thanks.you you for your service.
I'm really pleased with the outcome of my truck and it was also ready before the estimated due date Thanx SAM'S Auto Land
Great Service and great support from Anna. She was truly a blessing and showed that she cared! ????????
The car looks great a fantastic job by your repair shop. Car was ready
ahead of time and we were kept informed as too what was being done.
Love the constant updates on my car.
Great service and fast turnaround time. Thank you so much!
Great business with speedy results. I enjoyed Sam's Auto Land.
Art and his team were great. They were fast and efficient in fixing my vehicle. Emily and Nancy were friendly and empathetic to our situation. Everyone I came across were truly professional and I would recommend their business to anyone. Thank you!
Your staff is courteous and knowledgeable. I really liked the update text of the work in progress. My car practically looks new. Thanks for the excellent work
Very satisfied with the work done on the car and repair was completed earlier than promised. In addition Customer service is excellence
Anna was excellent and helpful. So was Arnold although he was a little lax in returning phone calls.
Great job, and always was kept in the loop.
Four year old car looks just like it was when I first got it.
Everyone was friendly and made me feel welcomed like a family friend. They greet me with a big smile and explained everything to me better than most businesses I have dealt with. Indeed I would recommend everyone I know to you all if they needed you. Great work everyone!!! LOVE/PEACE*
kept me informed about the process of my repairs. Anna was very helpful and considerate,
Everyone was really very helpful. Arnold, who handles Mercury insurance was great. Easy to get a hold off. I am truly impress with the experience.
The service was exemplary and my car is better than new. Thank you all so much!!!
Although the car looked great and ran fine, the front right headlight was out. I will contact Vic tomorrow regarding a quick fix.
Thank you Arnold (team) and the office receptionists! Always friendly and appreciate all the good work done!
It was so nice to get text from you to let me know how the repairs are coming along and when it will done, I am very pleased on the repairs.
Sam AutoLand service was excellent. My car looks as good as new and it was finished earlier than expected.
Every. Body. Very. Attentiv. Cordial. I'm very. Satisfaid
Above and beyond, the greatest
My experience was awesome!! Everyone was pleasant. I have to say Andrew was the real reason for this he was the ultimate professional I will recommend Sam's to all my friends and family. Thanks you Andrew you guys did a good job on my car.
Everyone is very professional at SAMs auto shop
Am very happy with the repair of my van .
I was not satisfied because while I was examining the repair, I noticed that the reverse light was cracked. I alerted your employee, & he said he would check with the insurance company to see if they'll cover the cost for a replacement fixture, but they might not accept the charges. I was then told to sign the completion paperwork, then was sent home. I'm left with a cracked light, & no assurance wether or not this was going to be taken care of. I'm guessing that I will probably have to purchase & install it myself.
This has been the best customer service I've ever received at an autoshop! Everyone was super friendly and helpful! Mr. Andrew Solis was thorough and did an amazing job of making sure my mom and I understood the cost. He took care of us above and beyond. The paint job was flawless, the interior was perfect (thanks so much for the roof!), and the extra attention to detail on my door was amazing! I'm definitely recommending Mr. Solis and the shop to everyone I know! Thank you so so so much!
Always a good experience when u work on my vehicles.
Vehicle Make : Mitsubishi
Fantastic job(went above and beyond my expectations)
Vic was super helpfull and the entire experience was super.
Thx u for everything(will come back soon to fix some other things)
Vic is always a pleasure to work with. He explains and communicates timely. He is always available to answer any questions.
Customer service is amazing, especially periodic updates. I've been taking my vehicles to Sam's for almost 20 years now and have always had a great experience :)
My car looks good as new!! Thanks to Sam's Auto Land!!
Extremely satisfied. You guys always do a great job.
I was very satisfied with the work they did on my truck. They kept me informed with every step they did on my vehicle in the time they were repairing it. I highly recommend them.
thank you guys for the job well done.., car looks brand new???? Appreciate it!!!
Great service always helpful ????
Great service! My car looks brand new!
Vic shows care and concern for my vehicle as if it was his own. Thanks for your exemplary client care
I can't believe how perfect it looks, you would never know that it was in an accident , thank you again
Very friendly staff!! They finished my car in a matter of days! Loved the experience will recommend them to anyone!! Thanks again! 100% satisfied!!
Once my bumper was repaired, it looked like new. My car was returned to me on time. I was very pleased!
I love the welcoming feeling I get from your staff and how I am kept abreast of my car repairs.
Prompt service and very nice staff.
We were very impressed with the staff esp receptionist and Sol. Very courteous and responsive to inquiries. Very fast repair. Appreciated e mail feedback. The reception area is very comfortable especially air condition while waiting:-) Wish the parking area was larger and more convenient for customers. Western street is very busy and entering and exiting somewhat difficult. Overall we are very pleased and Thank all of you.
Mr and Mrs Martinez
Front line staff was friendly and helpful. Service Representative (Bert) was thoughtful, respectful and I was treated with courtesy (i.e. Bert returned phone calls).
Vehicle Make : Volkswagen
Everything looks fantastic! The text message updates were really great, you got the car done when you said you would, and you were flexible with my scheduling issues. Very professional and easy to work with. Thank you!!
I loved how we got updated thru email on the progress of our car repair. Thank you!
EXCELLENT CUSTOMER SERVICE! Sam's Auto is #1 all over the Land :)
Thanks I truly appreciate every one there.
very satisfied :)
Great job repairing my vehicle and before the estimated completion date, there's no more a customer could ask for.
Vic's assistance to us is beyond comparison as always. The attention he gave us is exceptional and excellent. He is one of the very reasons why we had been a loyal customer to Sam's Auto Land for more than 2 decades now. Sam's Auto Land handling of the repair is excellent every time.
This is the 2nd time having my car fixed. I am very happy with the work that they do. Staff is very pleasant also.
I'm a repeated customer every time my cars need repairs the service has been excellent what I really enjoyed this time I brought my car in really dirty and I got it back it was clean I thought that was just the ultimate thank you so much for the wonderful service you provide always done on time the staff is awesome very polite explain repairs in detail and when you don't understand they don't mind repeating the information the emails or the texts you sent awesome the phone conversations very professional thank you again for the awesome service Sam's Autoland provides there's one more thing every since I found you you're the company I trust with my vehicle that becaus the service you provide thanks again Linda B
Vehicle Make : Mini Cooper
I had nothing but an outstanding service. Thanks to the team at Sams
The way you guys treat returning customers
Thank you for the expedient and excellent work. Welldone!!!
I appreciate the updates, courtesy, staying true to the estimate and keeping your word about completion time.
Job well done. Appreciate keeping me informed on the status on the repair.
A very satisfying experience. All employees were very professional and answered all my concerns. Special thanks to Vic for being so professional and keeping me up to date with the status on my car.
Did a fantastic job definitely would recommend people to take their car there for repair.
2nd time using Sam's and will always recommend and use for any issues. Great from the office staff to body work done in a timely manner and professional looking. Thank you !!!
There's overspray on my car left a message no one return my call
Thx 4 the excellent work u do & 4 making ur customers feel like part of the family. U will always have the highest recommendation from me.
Outstanding service with quality work. I will recommend to others.
My car was fixed in a timely matter, as well clean environment and great customer service ;o)
Sam's autoland is the best :) and a big "shout out" to mr."Vick" , him and his crew are no.1 in my book !!!
Satisfied for a job well done. Sam's auto Land is a great place to repair your auto
Basically I am satisfied but I found door line slightly uneven.
My car was finished quickly & was quality work. I like being able to keep up with the progress of the car via texts. The complimentary water bottle was a nice, personal touch. Thank you for going above & beyond!
I was disappointed that I did not receive email updates during the repairs and initially was not contacted when the estimated was completed and work started.
My car looked like it was brand new. Thank you very much
Sam's team provided a quick repair of the damage to my vehicle ands was very responsive in giving me updates on the status of the repair and was extremely courteous. They did an excellent job.
I love all the racing memorabilia in your lobby. Great stuff!
Your service was very good, and the body work done on my car is top notch - thank you Sam's Auto Land.
My car looks great and it drives well too. The door works great and looks great. Thanks! See you next time.
Great service. Friendly staff.
Very happy with the customer service, the work, and the price!
Thanks to saul and Sam's repair. The work done is absolutely amazing. Thank you again.
Great job well done! Also thank you for installing missing sway bar bolt.
Great job! I'm very satisfied with the job done on my car. Not to mention the speed, the work was finished the next day. And the customer service was excellent! Thank you
Appreciated the frequent communication
Thank you so much it looks better than new completely satisfied thanks again
Thank you for the quick service.
they were great, got finished a day earlier than expected
I liked the emails. The technicians went the extra mile and even polished the headlamp lenses. It is just a stellar job. Thank you so much for fixing my car. Arnold also put my new license plates on for me.
The repairs were done in a great, timely manner! I had my car back in no time!!! THANK YOU!!!
Sam's Autoland provides xcellent customer service with a smile!
Burt was more than helpful by answering any questions that I had as well as suggesting using Enterprise car rental making the experience as a whole painless & hassle free!!
Quality work, I highly recommend them!
Vehicle Make : Volkswagen
The repairs were completed in a timely matter, and the regular updates via text were very helpful and reassuring. The repairs were very well done as well. Thanks for everything!
This is why I choose to have any body work only done
here always done to best standards thank you
Thank you for getting my car fixed under the estimated time. I didn't expect to get it back til Thurs or Friday and I got a call today saying my car was ready. The staff was very professional throughout this process.
Some items were stolen and my car was delivered to me with the airbags still deployed
I thought it was perfect when I was there but when I got home I saw the difference.. And what made it worst is when i found out that i now have a used and old spare tire when my car is brand new with a brand new spare tire that has never been used. I did not inform you and waste time to come back because i guess i already signed the release paper and you may deny everything that i will say.
Very helpfull and friendly staff, my car was completely fixed and like new in a short amount of time.
Rely nice service and work.
I like their work. It is extra super professional. The service is more that I expected. They kept me informed of the process. Everybody were so helpful. Vic always answered my phone calls. Thank you very much. Cintya A
The job was done very well and in a timely
The bumper was not flushed with the tail of the car on the rear driver's side of the car.
Sams Auto Land is incredibly efficient and makes your vehicle look like it was never in an accident. I would recommend them everyone I know. I've made Sams my "go to" auto body shop to repair any damage done to my car. They accept insurance plys they are just all around professional. I am completely satisfied with the work they did on my car.
Job completed on day given by repair shop
Car looked great! Thank you
You would never know that there was ever a dent. Everyone was very professional. Receiving tex messages on the progress of the repair was great. I would recommend Sam's to anyone that may need repair. Thank you all.
Repair was completed with incorrect rear gate trim.
Excellent service! I loved the daily updates. car was cleaned inside and out when i picked it up! I will definitely come back to sams if i ever need repairs, and i will recommend sam's to friends and family!!
Easy to deal with, Vic was great, wonderful job done on car
Two thumbs up . Keep me will informed and done on time . Vic was great , took time explain the work to be done. Thanks
I dropped off my car and was in Japan for vacation for 2 weeks. I received periodic updates from Sam's by email that gave me comfort in knowing what the status was even though I was halfway around the world. I've used Sam's three times now and every time has been a great experience with great customer service!
After picking up my car I stopped at the Market. As I'm walking away from my car I noticed the lights in the back of my car were still on and wouldn't shut off. I drove to my mechanic and he fixed it. I also noticed the windshield spray looks like they are stuck on. The paint job is very nice.
Car delivered as promised and clean! Thank you.
Thanks for doing a good job on my car.
Art was fantastic! My car came out looking amazing. You'd never know I was in a fender bender!
The team did a wonderful job I am very thankful and appreciate the wonderful job that was done and the timely work that was done I thank you Sam's Auto Land Workers may God Bless every hand that touch and help to get the job done. Again, thank you
Car looks great! Thanks guys
Fast and easy. Great work.
The sale guy that was over taking care of my car dealing was very professional and gave me great service thanks so nuch.
Vehicle Make : Mitsubishi
I will only take my vehicles to Sam's Auto Repair. I highly recommend Sam's because they provide high quality work and stand behind wwhat they do. Thank you Vic and staff.
From the ladies in the reception area to Art, we are always treated with courtesy and respect, and the work performed on our vehicles is always top notch.
I have no suggestion at this time. All I have to say is for my first time experience bringing my car to a body shop was a very good experience the process was smooth and beat my expectations. Customer service was excellent.
My first contact at front deck filling out paperwork saw I was nervous and upset
Because of the accident; she calmed me by noticing what I need to write and
Assisting me by simply saying that's where you put ...
Your driver also relaxed me by knowing the area and taken me to Spires and
Picking me up with the assurance I was in good hands. I loved getting a fast estimate and exact time it would take to complete the job. Nothing like having
Everything correct so your life feels put back together again.
Great job and service????????
Excellent Claim's Management by Art Kaskanian and the actual repair activity including additional work requested was completed ahead of promised target date. Sam's Auto Land provided text status messages about repair progress and we are very pleased with finished product. We highly recommend Sam' s Auto Land. Elizabeth & Michael C
YOUR STAFF WAS HELPFUL AND PROFESSIONAL THROUGHOUT THE ENTIRE REPAIR PROCESS. THANK YOU AGAIN FOR ALL YOUR HELP.
great customer service and quick repair. thank you
You guys did a wonderful job keeping me posted on your progress. Which was really impressive. And I wouldn't have any problem referring your company to those I know. Keep up the good work.
Great service, my car looks new
Need to have a faster process in receiving the vehicle in the shop.
Fast, reliable, trustworthy service.
Great service, both in person and through email.
I'm so happy I decided to go with sam's Auto Land. Saul was very understanding about my busy work schedule and he managed to get the job done efficiently. I also liked the reasonable pricing of the repairs. Thank you such for your help.
Very helpful and everything was done on time.
Vehicle Make : Volkswagen
I have used Sam's before and was very satisfied with the service.
You repaired my car quickly enough to meet my needs. Thank you.
Service was excellent and fast.
There is noise coming from the back area
Where the repair was done
The noise started after accident
I brought it to your attention.
It is something I can't ignore because it gets on my nerves.
I don't know how this survey will help me or you if the problem is not solved
Im very satisfied and my car was so clean
I ABSOLUTELY THRILLED WITH THE INCREDIBLY BEAUTIFUL FLAWLESS JOB YOUR REPAIRMAN DID WITH MY YARIS!! IT LOOKS LIKE IT DID WHEN I DROVE IT OFF THE SHOWROOM FLOOR IN AUGUST 2014!! I WILL GO ON YELP AND RAVE ABOUT HOW MASTERFUL YOUR TECHNICIANS ARE IN RESTORING DAMAGED CARS!!! THANK YOU FOR A JOB MORE THAN WELL DONE!!!
Excellent, professional job!! Totally satisfied!
Craftsmanship is incredible. The employees are kind and caring and professional, treats customers with respect. Excellent, top quality!!! My rep there with Mercury, FANTASTIC man. I can't say enough about his service. You guys are the BEST!!!!
Thank you for taking care of me and my car.
I thank you so much for taking care of my car and making it less stressful in the process . I would refer all my friends & family to Sams Auto Land.
Thank you for your wonderful job, nice finish.
That was very nice for me to know on text about each process going on my car.
This is my truck's fourth time at Sam's Auto Body and I wouldn't take her anywhere else. I'm always treated with a smile when they see me walk in. I love getting the texts letting me know the progress of the repairs, and that she's in good hands. I would definitely recommend Sam's Auto Body, they always do an excellent job at making my truck look like new.
I appreciated the updates. I feel this was helpful. Also the workmanship is of good quality.
Thanks for the time and caring for me and my vehicle
Vehicle Make : Volkswagen
Excellent, fast and professional service.
I really appreciate the excellent workmanship of the shop, the car looks great, I will refer friends and family. Thank you
Great communication and customer updates.
Great job loved the text messages to keep me up to date.
Sams did an awesome job on my car it looks brand spanking new, I will be back to get a paint job on my car.
Thank you guys for your good work. I'm completely satisfied with the work. I would totally recommend you guys. Thank you once again.
Professional & clear about direction/plan. Will bring my car back if/when needed
I am extremely satisfied with the work and the job was completed a day earlier than estimated. Sam's consistently produces great high quality work.
Im totally satisfied with the work that you guys performed on my car at this time and in the past. I have no complains about anything. Everything has been perfect and i would highly recommend you guys with no doubts. The staff is very knowledgable and very friendly and they are very good on the updates they send to keep u informed on the progress of the job being performed in our vehicles, they do an excellent job on the paint I would rate them with 10
Thank you for your efficiency and helping me get into my van when I was missing something
All staff are extremely helpful.
I had my new car only one month when someone rear-ended me and did extensive damage. I was really worried that my car would not look like it previously did or ride like it previously did. It looked even better than before and rides beautifully. You people really do great work! My car even still had the new car smell! Thank you so much! I will always Sam's Autoland for anyone who needs their car repaired after an accident.
Vehicle Make : Volkswagen
Your team did a great job!
After coming to pick up my vehicle today a friend of one of the owners hit my car in the process of me trying to leave today and now I'm still going without a car after I just gave the body shop my services from my last repair! I'm hoping that my next experience will be better when I return and that larger cars will be parking towards the back area of the shop.
Thanks for your great service. I greatly appreciate it especially keeping me posted on the status of my truck. It was completed as promised. Thanks for a great job!
We have been customers for over 30 years. Sam's Auto Land has always done well by us. Vick, our Allstate Rep, has always returned phone calls and answered any questions that we've had. We dont like accidents, but we like your repairs. The Harrison Family
THANK YOU!!! Sam's Auto!!! Fantastic and Excellent job!!! Appreciated your services. I couldn't believe how amazing my car looked from the repair to the paint job...My car looked totally new!
When I went there quote, Arnold and his college told me that they can do the car by Thursday. When I dropped of the car on Monday, it will be done by Friday. I got a text message later Friday, it will be ready by next week Monday. My husband call Friday morning, Arnold told him that they are cleaning the car. When they are ready, we can pick it up. How many lies, when the car will be ready. Next time, i will not bring the car for any services. People have work and some people have to rent the car. If you guys are honest, when the car is ready. People can arrange their life. Unfortunately, u guys don't care. When I picked up the car on Monday, Arnold did not even come and give the key. Because he knew, he messed up with lies to get customers.
Passenger mirror defective. I have to return for replacement and the cost of replacement will cost more than the Caliber Collision estimate .
Always the best service and my truck was ready on the date when promise.
I didn't check my trunk during pick up. My trunk's side panels were not put back correctly. I was happy that my car was clean.
I liked you kept to send me update.
My car became beautiful.
You did clean and great and wonderfull job.
I liked that I got updates on my phone about my car. Vic was always polite and answered my questions and went above and beyond for me. Thank you so much!
Am very pleased with the turnout of the paint service. Bert is very accomodating and courteous. I made a great choice with Sams.
It was a joy to interact with the employee's of Sam's Auto Land although the circumstances were not so joyous. In particular, Vic was wonder in explaining everything and the time frame of delivery was spot-on. I would highly recommend Sam's Auto Land. Thank you greatly!!