I noticed paint drops where my truck was newly painted. The running boards were not put on correctly. And finally, I was not made aware that the driver side passenger door stepping pad wasn't snapped in and is flapping to the touch.
I am so happy with the service I received from Bert. He made my car look new again
Very satisfied. Quality of work was excellent. I was kept up-dated on when the my car would be ready, it was as promised.
My rear view camera is still not working properly. The display for the camera is darker than it was before I was rear-ended.
Ahead of schedule. Work on point. No complaints.
I have always been satisfied with the work performed by Sam's Autoland. I will recommend you to people that may need your company.
The service was excellent.
Thanks for finishing my car in a timely fashion. Your staff was very nice and professional. You all were great! I will definitely refer anyone I know to your place. I hope I never need your services again but if I do, you're the place. My car looks new again. I greatly appreciate everything!
This Company has always come through for me. Unfortunately, I've been here 3 times, but whenever I have to go to a body shop they're my first choice! My cars always look brand new when they're finished and I appreciate that they're quick with their fixes. Quality is great! Thank you Sam's Auto Land for being there for my cars and I.
Job well done, truck returned clean. Thank you.
Thanks so much for a great job. Appreciate the shuttle service so much. And thank you for painting many of the body scratches, the color match is great. Thank you Jennifer, Roberto, and the wizards that did the work. Jeff Clemans
Great Service 5 out of 5 Stars
It took two months for the car to be completed. No fault of Sams Auto Land. They requested genuine Honda parts and had to wait for the new products to come in. The gentleman who detailed my car did a magnificent job. I felt so bad that I only had a few dollars to tip him. I now have a brand new car. It was well worth the wait, the staff was courteous and kept me posted to the status of the repairs. I highly recommend them.????????????
Thank you for being concerned and patiently kind doing my difficult misfortune.
(Hit and run vehicle accident)
Once again and THANK YOU
Mrs. Londieanan Young
Car finished ahead of time. Jennifer was very nice and kept me updated throughout the whole process.
I couldn't be more happy, from the courteous reception to the speed and perfection of the repairs. Thank you
They handled everything, very professional
They are a top notch crew they have the whole transaction down to a beat they cover all the bases answer all your questions and text message you with updates every few days very professional staff is very friendly and they remember your face and your name they are very concerned about getting your vehicle back to you as soon as possible without rushing and making sure when it is delivered it is spotless and to your satisfaction my hats off to the crew of dedicated individuals who take pride in their work
Sam's Autoland did an excellent job in repairing my front bumper cover! Two enthusiastic thumbs up! Friendly staff too.
Very Happy with the service and all personnel.
Vehicle Make : Mitsubishi
Everyone was super nice and efficient. Great Staff, was updated every step of the way.
Door protectors were not replaced
Excellent service guys. Thanks for completing the repairs ahead of schedule!
Great service throughout the entire process.
Just a shout out to Anna for her courtesy and assistance. She was most helpful and informative.
I like how do you work. I'm completely satisfied thank you
The entire staff was very polite and helpful. They texted me updates about my car almost everyday
Great staff, quick service. 10/10 rating. Always kept me updated with my car and the the repair status. They also finished earlier than promised. Love the service at this place. Highly recommend!
My car was ready three days before the quoted date. Even though I couldn't pick my car up then because of work, it was awesome to know that it was already done! Whoop whoop!
Arnold is a first Class Professional!
I just pick up my blessed Mercedes Benz for repair and drove
drove my car to my home, as far as I feel it driving it sound
sounds fine, so far so good. Thank you so very much
for your dedicated service to each individual cars like
my car...thank you again & have a blessed Happy
Easter to you all wonderful staffs/tech mechanics????
I wouldn't take my car anywhere else since going to Sams the first time. I like their use of technology as well. It makes it easier to know the status of the vehicle via text.
Everything was fine. I like that it was done earlier than it was quoted.
sams auto land did a excellent job on service not only with commincating with me , bit great service with my vihicle , outstanding job all around
Sam's Autoland did quality work I very happy with the job that they done I would recommend them to all my friends and family and people that I would meet along the way on the highway
The staff is very friendly and professional. I especially want to say thank you to Bert for keeping me up updated on the status of the repairs to my vehicle. He responded to my messages timely, and answered the questions I had clearly and patiently. Thanks, too for my little flashlight.
When I went to pick up my car It was not ready yet without any message. They said It needs two more days. Then I was waiting for message it's ready. But I never received it. Finally I called Farmers office.
Everyone, from the people on the phone, to the front desk, to the service providers, we're professional, helpful, efficient and considerate. The work on the car was also flawless. Thank you for a positive experience!
I am very satisfied with the work. There is no sigh the car had damage. I was impressed with status update and my car was ready on estimate date. All I encountered were professional.
The car smokes .. the "windshield fluid level is low" keeps coming on along with 2 other orange icons .. the red temperature gauge continually flashes off and on and it smells like something is burning inside the car while I am driving.
When I went in the young man said he filled the windshield wiper fluid but the light continues to come on when I stop. When I called about the smoke I was told it was an overflow issue but 9 hours later when I drove home it still smoked when I got home and out of the car
Please keep up the excellen work. all of your staff was very polite and kept me up to date on my vehicle which I really appreciate it, you guys are definitely top notch if circumstances ever call for me to need a body shop hands down I will be returning to you guys.
First and foremost, customer service needs a lot of work. The receptionist do not create a welcoming environment. There is a scratch the took some of the paint om the hood and there are minor scratches all around the body of the car that were DEFINITELY not originally there.
Thank Ana for a great job and thank everyone for good job
I'm totally satisfied & happy the outcome of the repair. Great people & service as well! Awesome job! Thank you so much.
I was quite satisfied with Sams Auto . The people were very professional. I would highly recommend them to my friends and associates. Thank you very much. Sorry thay I had not responded to your inquiry.
The only thing that I didn't like was that all the damage to the vehicle was not found on the first inspection causing you have to order parts a month after the car was there.
Job well done, work completed as scheduled ,the staff were very helpful .for sure I would recommend Your garage to anyone. Keep up the good work. Thanks ,
Liked the way you guys texted me to give me up dates on the progress of my car.
With respect to the rapid repair time and excellent workmanship I couldn't have been happier thanks for a job well done
We have used Sam's before and never have been disappointed in the quality of work or the communication with the office. Will continue to use and recommend to others.
Sam's Auto Land is the absolute best. They have saved my car twice now, I appreciate them so much. The quality of work is great ???????? I am very happy and satisfied.
Sam's is the only place I trust to work on my car. Their work is.excellent, service is.#****.; I've told friends and family members about Sam's.
Communicating via text message was great!
Sam's Auto Land did an outstanding job in repairing my car. I am so grateful and thankful for the work performed on my car. It looks like a brand new car.
Thank you for making my experience worry free.
I felt in good hands for the very beginning.
There was some damaged to my center console done.
Thank you for everything, my truck looks like if nothing happened to it.
Vehicle Make : Mini Cooper
When I picked up my car, some
Parts of the bumper were lose. I asked the manager to
Come and see it which he did, he explained to me that
The bumper locks with clips, and also kept an saying
The repair has a life time warranty. He said I can
Come back when ever I wanted. Why would I want to
Come back. If the work is done right, there is no need to
Come back. Very dissatisfied with the customer service,
When it was highly recommended
Getting in a car accident can be an uneasy event. But from the get go I had a wonderful experience here at Sam's Auto Land. From the moment I walked in and was greeted by the wonderful ladies at the front desk, to the person who took a look at my car, to the people who fixed my car and lastly the Mercury insurance point person it was a pleasant experience. I enjoyed the updates and service overall. Thanks again!!
Your team was great! I didn't have to worry about a thing. I picked up my car
In better condition than I bought it! Great staff!
I'm very happy with that service and tha job they did thank you
No need to contact me. I will recommend Sam's to others. Only thing was my preliminary estimate had specifics that I asked for (don't replace the Scion sticker on my bumper). When I came back a second estimate was offered and I ended up not getting what I wanted. My fault that I approved the 2nd estimate but I wish someone would've made a point to point out what had changed - I assumed it was just a price increase on a part.
I'm completely satisfy with your job well done thank you so much ????
Thanks so much. Car looks great!
Very professional to deal with and willing to work around my schedule
I didn't expect a detail of my car to be done. It smelled great and looked great after not having it for an entire week! I was extremely excited to get back in the back of my car.
Excellent work. Even though your visit is under less than great circumstances (auto accident), Sam's Auto Land makes it as painless as possible with great customer service, text updates, and quick, efficient, and quality repairs. Thanks Sam's!
Thank you! my car was really clean
Picked up my car at 5:50 pm right before closing. Since car was transferred over to me in the dark I could not see scratches on my car that were literally everywhere. Got home put car in garage with lighting and could see smudges in which car looks like it was attempted to get wiped down to hide scratches. Extremely disappointed and left a voice mail 2 min after closing. Car literally looks like an animal with claws was walking all over it!
Repair was done on schedule and the repair was excellent.
It was completely unexpected and very appreciative the way you folks whent above and beyond fixing my Honda civic. I will definitely be recommending Sam's Auto land to friends and family.
My car is beautiful! I've had work done on a prior vehicle and have no complaints whatsoever. I highly recommend Sams Auto Land!
Yo estoy muy feliz con el servicio y la atencin del personal y el trabajo es perfecto
Great work from the mechanic!
All associates were respectful and professional. Text updates were awesome. Repairs were done in a timely manner; associates even went above and beyond to make sure of this and went above and beyond to make sure car was ready quickly and at a time when I would be available to pick up. Car was ready before estimated pick up time.
And the Enterprise right next door is perfect!
Yes, I am totally satisfied. I have been a client of Sam's for over 12 years. I love their work. Arnold and Andrew have been my representives for all those years. Thank you so much for each job satisfactorily well done!
Thanks it was a seamless experience and the staff were fantastic! I would use and recommend Sam's in a heartbeat. My car is better than new and so very clean inside and out great attention to detail.
I appreciate your professionalism and work was excellent. I especially liked the text updates every step of the way,
Thank you for both JOHN and my car repairs. Sincerely Pam Evenden
I've used Sam's in the past and have always been extremely pleased. Your work is excellent and your staff is very easy to work with. I also like the auto updates; very helpful.
I , was extremely satisfied and would recommend anyone I know to use your service. Also my service guy victor was so polite and professional it was a great experience. Thanks victor ????
You did wonders with my car. It's better than brand new!
Thanks again many times over!!!
SAMs Autoland team were super friendly from the initial phone call. I received texts updating my cars status. It was finished exactly when I was told. Can't get over how beautiful it turned out. Thank you
Thanks for the thorough work done on my vehicle I appreciate how you provided consistent status reports!
I was very pleased with the work done on my vehicle. I have used Sams before on several of my vehicles. That is why I knew you guys were the best choice.
Sams was amazing every step of the way. My car is good as new
Love your shop. Very professional from the front desk, inspection, follow up and job done on the car. Thanks to Emily at the front office for being extremely nice and making our visit a pleasant one again. Will recommend Sams to all our friends and family.
Thank you !!!!
They have done very good job on my car but a little pricey for a very small damage on the rear bumper.
Great customer service. Very helpful and a excellent
Without your professional help and courteous service, getting me back on the road with/in my own car, would have been inestimably difficult. Thanks a million!
Entire staff was very friendly and professional.
Vehicle Make : Mitsubishi
Love your customer service.staff are polite and friendly. Mechanic, Bert, was honest and very professional. Thank you.
Took a bit longer than I thought it would for the amount of damage. But communication was excellent and the quality of the work was too.
I loved the Carwise app. I think the progress report could be a little more detailed in the progress report (I.e. Percentage done, stage in repair, etc).
I really appreciated the great coomunication and fast work by the shop. Saul Muniz was clear in communicating the process and the decisions that had to be made in the repairs. I was very impressed the work was actually done before the estimated date.
The finished product was just as impressive. My truck looked brand new! Very happy with my overall experience
Love sams auto the staff are the best in losangeles
Working with Vic (Allstate) was a pleasure..most especially having the job done 2 days less than the original completion of work being done. I'm very satisfied with the work outcome. Otherwise, being a Toyota employee retiree, I would have notified Toyota Corporate office to complain...
Keep up the good work...job well done.
Everything was very outstanding and very professional
And done in a timely manner. I recommend anyone to
Sams Auto Land. Thank You Sams Auto Land
I appreciate the text on my vehicle and the nice customer service and courtesy of staff.
Well done and will recommend to other people.
Everything was great very good customer service.
Loved the commitment and knowledge of the car
Thank you for your patience with USAA Insurance!!
Absolutely outstanding work! I am very impressed, and will gladly recommend shop to anyone and everyone. Thank you.
We have used your company twice now and we have never had had any problems and always professional and nice when we come in. In fact I have recommended your repair shop to others and to the guy that rear ended me.
Excellent customer service experience, Emily, Nancy, and Bert were well informed, professional, and personable. My car looks as it did when I bought it, and shows no signs of having been rear-ended, I'm very happy with my Sam's auto repair experience !
Efficient and fine workmanship!!!
You guys are great! Our car was finished a day before it was promised and you made a difficult situation painless. The car was repaired as new. I highly recommend your company to all. I wished I could remember the names of the people we dealt with, because they were fantastic and deserve kudos. We met the owner as we were leaving, and he too was very nice! Not the kind of place one wants to visit often as we don't like auto accidents, but I'll certainly be back when I need to!
Returned the car to me looking as good as it did the day i bought it
Being kept updated with the status via email during the 2 weeks my car was there was good. I like knowing what's happening.
The best service ever. My car looks brand new. I appreciated the updates on the progress of repairs to my car. Not once did i worry about the repairs to my car would. Excellent service!
The paint color was slightly lighter then the original. I didn't complain, I felt it would be hard to exactly match a sun bleached color from 2007. The job was done well.
Everything was simple and I was well taken care of
I felt very comfortable with Sam's Autoland from the time I dropped off my vehicle to the time it was completed. I was wowed by the employees, there very cool bunch. I can see they enjoy there job. Thank you for making me feel like family.
Andrew, Arnold, Emily were great to deal with. We have four cars in our family and consider you our shop of choice.
Thank you for a job well done!
Very nice work! Especially I liked about the text messages that I had gotten during the service. I could tell how far it'll take and easy to plan ahead.
Thank you very much for your help!
Professionalism, communication, and customer service were right on point. Great job!
He is an asset to your company. He was very professional. I will only trust my car to Sam's Autoland.
Keep up the good work, also, the staff was
polite an professional.
Beautiful job, staff was wonderful
The frequent updates, prompt service and helpful staff made this an almost stress free situation
Did a great job good service!
Very good work, I will recommend , very highly
I was glad that I received text message updates pertaining to the progress of repairs to my vehicle. Also, it was finished a day early!
You guys ROCK!!! Awesome job... I will recommend my family and friends, your the best... Thank You ????
Everyone was very friendly and accommodating. The work was done efficiently and the results were excellent. The status was continuously updated and was complete before the estimated time. Would definitely recommend to others and use again if the need arises.
Personnel very knowledgeable & pleasant
The whole staff is very helpfull
I'm completely satisfied with the body repair on my vehicle done by Auto land.
Good job! And they were **** day early on getting my car back to me. Oh and I loved getting the text messages about my cars status.
Excellent service from the beginning to the end.
Always satisfied with all of the work I had done from your shop.The staff is always nice and very informative with the repairs on my car
Very fast. And my car looks great!!
Could not have asked for a better experience!
They kept me posted on the progress of how my vehicle was coming along.
Vic Saghbazarian and his team of workers are very thorough and complete. My car looks like new again and I'm very pleased plus the life time warranty is another plus. Thanks also to the ladies at the front desk who helped me with their knowledge and smiles.
Always great service. I've taken previous cars here before and they always came out great.
You guys are the very best. !! In every way.
They were very professional and I appreciated the status updates via text. Vic was very personable and explained the repairs needed, process and completed work in great detail! Glad that I went to Sam's!!! ????
I love the job you guys did on my 2002 tundra. Arnold was great , he was very polite , informative, looked after my best interests. I will recommend you guys to anyone. Thank you very much Mas.
Was an exelent service thank you
they did very good on my suv it is good as new when it was done.They are efficient and they made good on time they promise for completion. I am very satisfied for work and very nice people especially Vic saghbazarian.
Thank you for thee good work.
The repair was expertly done. Vic and his team did a wonderful job.
You guys are great I'm happy that I chose to take my car to Sam's auto land
Excellent follow up and informed every step of the way of the repairs to my vehicle.
Thanks for fixing the broken mirror on my car so quickly and for also washing and vacuuming my car. I'm very happy with your service.
My second time using your service and I continue to recommend your service to friends and family.
Vehicle Make : Volkswagen
I have no negative comment towards Sams Autoland. Though it did take quite a while for me to get my car back. I'm completely happy that they didn't rush it & did a wonderful job! My car looks & feels like it did before the accident.
From day one Daniel took very good care of me, he explained every step and all the damages that my car had suffered. When he found out that I was paying out of pocket for a rental, he expedited the process.
Thank you Sam's Auto Land!
Good work/time taken in the vehicle repair. Not the same as dealership quality but it's on the same track! I would recommend this shop. ????
You kept me informed until almost the end.I had to contact you to make sure it was finished before you closed.Then I received a email after I pick up the car.
Everything else was fine
Thanks.you you for your service.
I'm really pleased with the outcome of my truck and it was also ready before the estimated due date Thanx SAM'S Auto Land
Great Service and great support from Anna. She was truly a blessing and showed that she cared! ????????
The car looks great a fantastic job by your repair shop. Car was ready
ahead of time and we were kept informed as too what was being done.
Love the constant updates on my car.
Great service and fast turnaround time. Thank you so much!
Great business with speedy results. I enjoyed Sam's Auto Land.
Art and his team were great. They were fast and efficient in fixing my vehicle. Emily and Nancy were friendly and empathetic to our situation. Everyone I came across were truly professional and I would recommend their business to anyone. Thank you!
Your staff is courteous and knowledgeable. I really liked the update text of the work in progress. My car practically looks new. Thanks for the excellent work
Very satisfied with the work done on the car and repair was completed earlier than promised. In addition Customer service is excellence
Anna was excellent and helpful. So was Arnold although he was a little lax in returning phone calls.
Great job, and always was kept in the loop.
Four year old car looks just like it was when I first got it.
Everyone was friendly and made me feel welcomed like a family friend. They greet me with a big smile and explained everything to me better than most businesses I have dealt with. Indeed I would recommend everyone I know to you all if they needed you. Great work everyone!!! LOVE/PEACE*
kept me informed about the process of my repairs. Anna was very helpful and considerate,
Everyone was really very helpful. Arnold, who handles Mercury insurance was great. Easy to get a hold off. I am truly impress with the experience.
The service was exemplary and my car is better than new. Thank you all so much!!!
Although the car looked great and ran fine, the front right headlight was out. I will contact Vic tomorrow regarding a quick fix.
Thank you Arnold (team) and the office receptionists! Always friendly and appreciate all the good work done!
It was so nice to get text from you to let me know how the repairs are coming along and when it will done, I am very pleased on the repairs.
Sam AutoLand service was excellent. My car looks as good as new and it was finished earlier than expected.
Every. Body. Very. Attentiv. Cordial. I'm very. Satisfaid
Above and beyond, the greatest