Excellent work. Even though your visit is under less than great circumstances (auto accident), Sam's Auto Land makes it as painless as possible with great customer service, text updates, and quick, efficient, and quality repairs. Thanks Sam's!
Thank you! my car was really clean
Picked up my car at 5:50 pm right before closing. Since car was transferred over to me in the dark I could not see scratches on my car that were literally everywhere. Got home put car in garage with lighting and could see smudges in which car looks like it was attempted to get wiped down to hide scratches. Extremely disappointed and left a voice mail 2 min after closing. Car literally looks like an animal with claws was walking all over it!
Repair was done on schedule and the repair was excellent.
It was completely unexpected and very appreciative the way you folks whent above and beyond fixing my Honda civic. I will definitely be recommending Sam's Auto land to friends and family.
My car is beautiful! I've had work done on a prior vehicle and have no complaints whatsoever. I highly recommend Sams Auto Land!
Yo estoy muy feliz con el servicio y la atencin del personal y el trabajo es perfecto
Great work from the mechanic!
All associates were respectful and professional. Text updates were awesome. Repairs were done in a timely manner; associates even went above and beyond to make sure of this and went above and beyond to make sure car was ready quickly and at a time when I would be available to pick up. Car was ready before estimated pick up time.
And the Enterprise right next door is perfect!
Yes, I am totally satisfied. I have been a client of Sam's for over 12 years. I love their work. Arnold and Andrew have been my representives for all those years. Thank you so much for each job satisfactorily well done!
Thanks it was a seamless experience and the staff were fantastic! I would use and recommend Sam's in a heartbeat. My car is better than new and so very clean inside and out great attention to detail.
I appreciate your professionalism and work was excellent. I especially liked the text updates every step of the way,
Thank you for both JOHN and my car repairs. Sincerely Pam Evenden
I've used Sam's in the past and have always been extremely pleased. Your work is excellent and your staff is very easy to work with. I also like the auto updates; very helpful.
I , was extremely satisfied and would recommend anyone I know to use your service. Also my service guy victor was so polite and professional it was a great experience. Thanks victor ????
You did wonders with my car. It's better than brand new!
Thanks again many times over!!!
SAMs Autoland team were super friendly from the initial phone call. I received texts updating my cars status. It was finished exactly when I was told. Can't get over how beautiful it turned out. Thank you
Thanks for the thorough work done on my vehicle I appreciate how you provided consistent status reports!
I was very pleased with the work done on my vehicle. I have used Sams before on several of my vehicles. That is why I knew you guys were the best choice.
Sams was amazing every step of the way. My car is good as new
Love your shop. Very professional from the front desk, inspection, follow up and job done on the car. Thanks to Emily at the front office for being extremely nice and making our visit a pleasant one again. Will recommend Sams to all our friends and family.
Thank you !!!!
They have done very good job on my car but a little pricey for a very small damage on the rear bumper.
Great customer service. Very helpful and a excellent
Without your professional help and courteous service, getting me back on the road with/in my own car, would have been inestimably difficult. Thanks a million!
Entire staff was very friendly and professional.
Vehicle Make : Mitsubishi
Love your customer service.staff are polite and friendly. Mechanic, Bert, was honest and very professional. Thank you.
Took a bit longer than I thought it would for the amount of damage. But communication was excellent and the quality of the work was too.
I loved the Carwise app. I think the progress report could be a little more detailed in the progress report (I.e. Percentage done, stage in repair, etc).
I really appreciated the great coomunication and fast work by the shop. Saul Muniz was clear in communicating the process and the decisions that had to be made in the repairs. I was very impressed the work was actually done before the estimated date.
The finished product was just as impressive. My truck looked brand new! Very happy with my overall experience
Love sams auto the staff are the best in losangeles
Working with Vic (Allstate) was a pleasure..most especially having the job done 2 days less than the original completion of work being done. I'm very satisfied with the work outcome. Otherwise, being a Toyota employee retiree, I would have notified Toyota Corporate office to complain...
Keep up the good work...job well done.
Everything was very outstanding and very professional
And done in a timely manner. I recommend anyone to
Sams Auto Land. Thank You Sams Auto Land
I appreciate the text on my vehicle and the nice customer service and courtesy of staff.
Well done and will recommend to other people.
Everything was great very good customer service.
Loved the commitment and knowledge of the car
Thank you for your patience with USAA Insurance!!
Absolutely outstanding work! I am very impressed, and will gladly recommend shop to anyone and everyone. Thank you.
We have used your company twice now and we have never had had any problems and always professional and nice when we come in. In fact I have recommended your repair shop to others and to the guy that rear ended me.
Excellent customer service experience, Emily, Nancy, and Bert were well informed, professional, and personable. My car looks as it did when I bought it, and shows no signs of having been rear-ended, I'm very happy with my Sam's auto repair experience !
Efficient and fine workmanship!!!
You guys are great! Our car was finished a day before it was promised and you made a difficult situation painless. The car was repaired as new. I highly recommend your company to all. I wished I could remember the names of the people we dealt with, because they were fantastic and deserve kudos. We met the owner as we were leaving, and he too was very nice! Not the kind of place one wants to visit often as we don't like auto accidents, but I'll certainly be back when I need to!
Returned the car to me looking as good as it did the day i bought it
Being kept updated with the status via email during the 2 weeks my car was there was good. I like knowing what's happening.
The best service ever. My car looks brand new. I appreciated the updates on the progress of repairs to my car. Not once did i worry about the repairs to my car would. Excellent service!
The paint color was slightly lighter then the original. I didn't complain, I felt it would be hard to exactly match a sun bleached color from 2007. The job was done well.
Everything was simple and I was well taken care of
I felt very comfortable with Sam's Autoland from the time I dropped off my vehicle to the time it was completed. I was wowed by the employees, there very cool bunch. I can see they enjoy there job. Thank you for making me feel like family.
Andrew, Arnold, Emily were great to deal with. We have four cars in our family and consider you our shop of choice.
Thank you for a job well done!
Very nice work! Especially I liked about the text messages that I had gotten during the service. I could tell how far it'll take and easy to plan ahead.
Thank you very much for your help!
Professionalism, communication, and customer service were right on point. Great job!
He is an asset to your company. He was very professional. I will only trust my car to Sam's Autoland.
Keep up the good work, also, the staff was
polite an professional.
Beautiful job, staff was wonderful
The frequent updates, prompt service and helpful staff made this an almost stress free situation
Did a great job good service!
Very good work, I will recommend , very highly
I was glad that I received text message updates pertaining to the progress of repairs to my vehicle. Also, it was finished a day early!
You guys ROCK!!! Awesome job... I will recommend my family and friends, your the best... Thank You ????
Everyone was very friendly and accommodating. The work was done efficiently and the results were excellent. The status was continuously updated and was complete before the estimated time. Would definitely recommend to others and use again if the need arises.
Personnel very knowledgeable & pleasant
The whole staff is very helpfull
I'm completely satisfied with the body repair on my vehicle done by Auto land.
Good job! And they were 1 day early on getting my car back to me. Oh and I loved getting the text messages about my cars status.
Excellent service from the beginning to the end.
Always satisfied with all of the work I had done from your shop.The staff is always nice and very informative with the repairs on my car
Very fast. And my car looks great!!
Could not have asked for a better experience!
They kept me posted on the progress of how my vehicle was coming along.
Vic Saghbazarian and his team of workers are very thorough and complete. My car looks like new again and I'm very pleased plus the life time warranty is another plus. Thanks also to the ladies at the front desk who helped me with their knowledge and smiles.
Always great service. I've taken previous cars here before and they always came out great.
You guys are the very best. !! In every way.
They were very professional and I appreciated the status updates via text. Vic was very personable and explained the repairs needed, process and completed work in great detail! Glad that I went to Sam's!!! ????
I love the job you guys did on my 2002 tundra. Arnold was great , he was very polite , informative, looked after my best interests. I will recommend you guys to anyone. Thank you very much Mas.
Was an exelent service thank you
they did very good on my suv it is good as new when it was done.They are efficient and they made good on time they promise for completion. I am very satisfied for work and very nice people especially Vic saghbazarian.
Thank you for thee good work.
The repair was expertly done. Vic and his team did a wonderful job.
You guys are great I'm happy that I chose to take my car to Sam's auto land
Excellent follow up and informed every step of the way of the repairs to my vehicle.
Thanks for fixing the broken mirror on my car so quickly and for also washing and vacuuming my car. I'm very happy with your service.
My second time using your service and I continue to recommend your service to friends and family.
Vehicle Make : Volkswagen
I have no negative comment towards Sams Autoland. Though it did take quite a while for me to get my car back. I'm completely happy that they didn't rush it & did a wonderful job! My car looks & feels like it did before the accident.
From day one Daniel took very good care of me, he explained every step and all the damages that my car had suffered. When he found out that I was paying out of pocket for a rental, he expedited the process.
Thank you Sam's Auto Land!
Good work/time taken in the vehicle repair. Not the same as dealership quality but it's on the same track! I would recommend this shop. ????
You kept me informed until almost the end.I had to contact you to make sure it was finished before you closed.Then I received a email after I pick up the car.
Everything else was fine
Thanks.you you for your service.
I'm really pleased with the outcome of my truck and it was also ready before the estimated due date Thanx SAM'S Auto Land
Great Service and great support from Anna. She was truly a blessing and showed that she cared! ????????
The car looks great a fantastic job by your repair shop. Car was ready
ahead of time and we were kept informed as too what was being done.
Love the constant updates on my car.
Great service and fast turnaround time. Thank you so much!
Great business with speedy results. I enjoyed Sam's Auto Land.
Art and his team were great. They were fast and efficient in fixing my vehicle. Emily and Nancy were friendly and empathetic to our situation. Everyone I came across were truly professional and I would recommend their business to anyone. Thank you!
Your staff is courteous and knowledgeable. I really liked the update text of the work in progress. My car practically looks new. Thanks for the excellent work
Very satisfied with the work done on the car and repair was completed earlier than promised. In addition Customer service is excellence
Anna was excellent and helpful. So was Arnold although he was a little lax in returning phone calls.
Great job, and always was kept in the loop.
Four year old car looks just like it was when I first got it.
Everyone was friendly and made me feel welcomed like a family friend. They greet me with a big smile and explained everything to me better than most businesses I have dealt with. Indeed I would recommend everyone I know to you all if they needed you. Great work everyone!!! LOVE/PEACE*
kept me informed about the process of my repairs. Anna was very helpful and considerate,
Everyone was really very helpful. Arnold, who handles Mercury insurance was great. Easy to get a hold off. I am truly impress with the experience.
The service was exemplary and my car is better than new. Thank you all so much!!!
Although the car looked great and ran fine, the front right headlight was out. I will contact Vic tomorrow regarding a quick fix.
Thank you Arnold (team) and the office receptionists! Always friendly and appreciate all the good work done!
It was so nice to get text from you to let me know how the repairs are coming along and when it will done, I am very pleased on the repairs.
Sam AutoLand service was excellent. My car looks as good as new and it was finished earlier than expected.
Every. Body. Very. Attentiv. Cordial. I'm very. Satisfaid
Above and beyond, the greatest
My experience was awesome!! Everyone was pleasant. I have to say Andrew was the real reason for this he was the ultimate professional I will recommend Sam's to all my friends and family. Thanks you Andrew you guys did a good job on my car.
Everyone is very professional at SAMs auto shop
Am very happy with the repair of my van .
I was not satisfied because while I was examining the repair, I noticed that the reverse light was cracked. I alerted your employee, & he said he would check with the insurance company to see if they'll cover the cost for a replacement fixture, but they might not accept the charges. I was then told to sign the completion paperwork, then was sent home. I'm left with a cracked light, & no assurance wether or not this was going to be taken care of. I'm guessing that I will probably have to purchase & install it myself.
This has been the best customer service I've ever received at an autoshop! Everyone was super friendly and helpful! Mr. Andrew Solis was thorough and did an amazing job of making sure my mom and I understood the cost. He took care of us above and beyond. The paint job was flawless, the interior was perfect (thanks so much for the roof!), and the extra attention to detail on my door was amazing! I'm definitely recommending Mr. Solis and the shop to everyone I know! Thank you so so so much!
Always a good experience when u work on my vehicles.
Vehicle Make : Mitsubishi
Fantastic job(went above and beyond my expectations)
Vic was super helpfull and the entire experience was super.
Thx u for everything(will come back soon to fix some other things)
Vic is always a pleasure to work with. He explains and communicates timely. He is always available to answer any questions.
Customer service is amazing, especially periodic updates. I've been taking my vehicles to Sam's for almost 20 years now and have always had a great experience :)
My car looks good as new!! Thanks to Sam's Auto Land!!
Extremely satisfied. You guys always do a great job.
I was very satisfied with the work they did on my truck. They kept me informed with every step they did on my vehicle in the time they were repairing it. I highly recommend them.
thank you guys for the job well done.., car looks brand new???? Appreciate it!!!
Great service always helpful ????
Great service! My car looks brand new!
Vic shows care and concern for my vehicle as if it was his own. Thanks for your exemplary client care
I can't believe how perfect it looks, you would never know that it was in an accident , thank you again
Very friendly staff!! They finished my car in a matter of days! Loved the experience will recommend them to anyone!! Thanks again! 100% satisfied!!
Once my bumper was repaired, it looked like new. My car was returned to me on time. I was very pleased!
I love the welcoming feeling I get from your staff and how I am kept abreast of my car repairs.
Prompt service and very nice staff.
We were very impressed with the staff esp receptionist and Sol. Very courteous and responsive to inquiries. Very fast repair. Appreciated e mail feedback. The reception area is very comfortable especially air condition while waiting:-) Wish the parking area was larger and more convenient for customers. Western street is very busy and entering and exiting somewhat difficult. Overall we are very pleased and Thank all of you.
Mr and Mrs Martinez
Front line staff was friendly and helpful. Service Representative (Bert) was thoughtful, respectful and I was treated with courtesy (i.e. Bert returned phone calls).
Vehicle Make : Volkswagen
Everything looks fantastic! The text message updates were really great, you got the car done when you said you would, and you were flexible with my scheduling issues. Very professional and easy to work with. Thank you!!
I loved how we got updated thru email on the progress of our car repair. Thank you!
EXCELLENT CUSTOMER SERVICE! Sam's Auto is #1 all over the Land :)
Thanks I truly appreciate every one there.
very satisfied :)
Great job repairing my vehicle and before the estimated completion date, there's no more a customer could ask for.
Vic's assistance to us is beyond comparison as always. The attention he gave us is exceptional and excellent. He is one of the very reasons why we had been a loyal customer to Sam's Auto Land for more than 2 decades now. Sam's Auto Land handling of the repair is excellent every time.
This is the 2nd time having my car fixed. I am very happy with the work that they do. Staff is very pleasant also.
I'm a repeated customer every time my cars need repairs the service has been excellent what I really enjoyed this time I brought my car in really dirty and I got it back it was clean I thought that was just the ultimate thank you so much for the wonderful service you provide always done on time the staff is awesome very polite explain repairs in detail and when you don't understand they don't mind repeating the information the emails or the texts you sent awesome the phone conversations very professional thank you again for the awesome service Sam's Autoland provides there's one more thing every since I found you you're the company I trust with my vehicle that becaus the service you provide thanks again Linda B
Vehicle Make : Mini Cooper
I had nothing but an outstanding service. Thanks to the team at Sams
The way you guys treat returning customers
Thank you for the expedient and excellent work. Welldone!!!
I appreciate the updates, courtesy, staying true to the estimate and keeping your word about completion time.
Job well done. Appreciate keeping me informed on the status on the repair.
A very satisfying experience. All employees were very professional and answered all my concerns. Special thanks to Vic for being so professional and keeping me up to date with the status on my car.
Did a fantastic job definitely would recommend people to take their car there for repair.
2nd time using Sam's and will always recommend and use for any issues. Great from the office staff to body work done in a timely manner and professional looking. Thank you !!!
There's overspray on my car left a message no one return my call
Thx 4 the excellent work u do & 4 making ur customers feel like part of the family. U will always have the highest recommendation from me.
Outstanding service with quality work. I will recommend to others.
My car was fixed in a timely matter, as well clean environment and great customer service ;o)
Sam's autoland is the best :) and a big "shout out" to mr."Vick" , him and his crew are no.1 in my book !!!
Satisfied for a job well done. Sam's auto Land is a great place to repair your auto
Basically I am satisfied but I found door line slightly uneven.
My car was finished quickly & was quality work. I like being able to keep up with the progress of the car via texts. The complimentary water bottle was a nice, personal touch. Thank you for going above & beyond!
I was disappointed that I did not receive email updates during the repairs and initially was not contacted when the estimated was completed and work started.
My car looked like it was brand new. Thank you very much
Sam's team provided a quick repair of the damage to my vehicle ands was very responsive in giving me updates on the status of the repair and was extremely courteous. They did an excellent job.
I love all the racing memorabilia in your lobby. Great stuff!
Your service was very good, and the body work done on my car is top notch - thank you Sam's Auto Land.
My car looks great and it drives well too. The door works great and looks great. Thanks! See you next time.
Great service. Friendly staff.
Very happy with the customer service, the work, and the price!
Thanks to saul and Sam's repair. The work done is absolutely amazing. Thank you again.
Great job well done! Also thank you for installing missing sway bar bolt.
Great job! I'm very satisfied with the job done on my car. Not to mention the speed, the work was finished the next day. And the customer service was excellent! Thank you
Appreciated the frequent communication
Thank you so much it looks better than new completely satisfied thanks again
Thank you for the quick service.
they were great, got finished a day earlier than expected
I liked the emails. The technicians went the extra mile and even polished the headlamp lenses. It is just a stellar job. Thank you so much for fixing my car. Arnold also put my new license plates on for me.
The repairs were done in a great, timely manner! I had my car back in no time!!! THANK YOU!!!
Sam's Autoland provides xcellent customer service with a smile!
Burt was more than helpful by answering any questions that I had as well as suggesting using Enterprise car rental making the experience as a whole painless & hassle free!!
Quality work, I highly recommend them!
Vehicle Make : Volkswagen
The repairs were completed in a timely matter, and the regular updates via text were very helpful and reassuring. The repairs were very well done as well. Thanks for everything!
This is why I choose to have any body work only done
here always done to best standards thank you
Thank you for getting my car fixed under the estimated time. I didn't expect to get it back til Thurs or Friday and I got a call today saying my car was ready. The staff was very professional throughout this process.
Some items were stolen and my car was delivered to me with the airbags still deployed
I thought it was perfect when I was there but when I got home I saw the difference.. And what made it worst is when i found out that i now have a used and old spare tire when my car is brand new with a brand new spare tire that has never been used. I did not inform you and waste time to come back because i guess i already signed the release paper and you may deny everything that i will say.
Very helpfull and friendly staff, my car was completely fixed and like new in a short amount of time.