Richelle was the best , she kept me updated on the repair any inconvenience that happened with the repair date . Car looks brand new
Very professional, efficient, courteous and welcoming!
Vehicle Make : Range Rover
Very professional staff and quality service
Everyone was very professional!
The rep Richelle who helped me in Ideal Auto was very professional and kept me informed of the progress of the work. Idea did a great job on the repairs and I was completely satisfied.
Vehicle Make : Mercedes-Benz
As your staff knows, people just like to hit my car. It's a thing. It's GREAT to know all I need to do is call Liberty Mutual, then call Ideal Auto, and the wheels are in motion. Your staff goes above and beyond in maintaining communications, and updates. Work is always excellent.
I thank my lucky stars there is Ideal Auto to fix my car.
Great job! Highly recommend
Everyone at Ideal is so professional and capab;e. I am always treated well and given great service. Thank you.
Vehicle Make : Volkswagen
I have used IDEAL before and was happy to find out that IDEAL was Liberty's recommendation as well.
I highly recommend IDEAL. The premises are extremely clean and the staff is very friendly and helpful. This was the first time I had worked with Richelle and she was great! She kept me informed as to the status of my car which was most appreciated. Also her assessment of my car was amazing... boy does she have good eyesight. She does not miss a ding!
Everyone was great! In fact I’m going to be a repeat customer.
Cookie, Richelle, Mike, and Jonathan were all very friendly, professional and caring. The waiting area in your facility is very clean and comfortable. My car looks brand new! The repairs exceeded my expectations!! I was not expecting the hood to be repainted, the engine to be cleaned and the whole car washed and waxed. Wow! And thanks for coming to pick me up so I could get my car when it was done. Thank you for doing an outstanding job.
On consumer orientation, you are way above the rest! Thank you
Thank you. Very convenient and job looks great
Your team was very professional, always keeping me informed about when my car would be ready and all the other details I needed to know. You made it very easy for me. I never once had to call and ask when will my car be ready. You called to get my rental for me. Your waiting area was clean and comfortable. Very friendly, really good job!