I have bought a few Escalades from Crest and I have always appreciated their service department ran by Randy Neighbors. The body shop just solidifies the excellent service at Crest!!
Larry was amazing to work with and my car looks fantastic!
It was a pleasure doing business with your company
My car got fixed in 24 hours! That is amazing! Thank you all for such great service!
Excellent work, was done in a timely manner and I had no issues in getting my vehicle fixed.
My Customer Service Representative, Larry ****, was excellent. Great communication and follow up. Thank you.
Chris was great!! Thanks again crest collision... the best in the business.
Larry and team were polite, helpful, communicative and quick! It was a pleasure to work with this part of the Crest family.
CHRIS was My service contact every step of the way Chris provided me with feedback on my car from the moment I dropped it off until the day it was ready for pickup. He even made sure that my rental was taking care of I truly appreciate the wonderful job of my car looking like new again. The repairs and the paint matches perfectly your team has done a wonderful job very professional I would truly recommend having any car taking back to Crest auto sincerely MS. Wainwright
Thank you to the Crest collision team and Larry **** for getting my brand new QX80 back into like new condition after being hit by a flying 2x4 on the tollway! They kept me up to date on the progress and even finished a day early! Kudos!
Great team at the Crest Collision Center!
Alex at the front desk is an asset. Made all transactions clear & she was a pleasure to work with and speak to.
Always outstanding customer relations and work
Paper record was complete when I arrived to pick up my car. It was explained very well.
Good customer interface always.
Thanks to all.
Crest did a great job repairing vehicle. They worked well with
with the insurance company of the individual that
hit me. I appreciated the updates and professionalism of
the entire staff.
Great service great people
Everything was done in a timely matter. My truck never look more new. Thank you
Chris was my service rep, he gave me regular updates, and was very professional. I am completely satisfied with the service I received from Crest and I appreciate that most of all
I knew if I took it back to the dealership that made it , It would be done right.
Larry was great in getting my car done quick. Not only was it done fast but also looks great and the repairs were 1000 less than two other places o had quotes from.
The repairs were complete led ahead of schedule. When I picked up my car it looked like it had been detailed! And Larry was most helpful when explaining exactly what needed to be done.
Thanks again for a great job!
Larry **** did a great job. He kept me posted on the progress and answered all of my questions. He's very friendly and professional. I will recommend Crest Collision to everyone. Thanks Crest for a job well done!
Everyone was great. Professional, great work, and kept me informed
Quick repair. Professional staff. Great experience
My car looks brand new and it's as clean as it was when I bought it. It was delivered faster than promised. Thanks so much!!!!
Great Customer Service ! Excellent repair job.
Larry **** was wonderful to work with! The repairs were done well and in a timely manner.
I worked with Larry and he was wonderful and made the process smooth.
Taking care of me good :-) larry was good
I loved the text messages, Trent was very helpful and I liked being assigned to one person. I liked enterprise being close and able to pick me up. I also liked how I picked up my car cleaner than I dropped it off. Thank you!!
Excellent customer service!
Larry is amazing! He genuinely cares about his customers!
Wow! Amazing! Turned the car in on Monday and had it back on Friday! Way before it was promised! Awesome!
Car ready early. Did a great job!
The staff (jerry) was great initially I was told two weeks for a simple repair and I thought it was a long time to keep my car considering the repair work to be done and then I got notice my car was ready today only a week / YEAH.
Your team did a good job, thank you.
Great customer service and great craftsmanship. Packed schedule though it took almost 2 months to get car in to get fixed
Trent kept me uodated the whole time
Very costumer oriented. Excellent communication. And of course the repair was perfect.
You guys couldn't have been more perfect!
Detailing was a pleasant surprise. Overall a great job
They were professional friendly and very informative
Staff was very courteous and professional. Work completed on time as promised. Excellent customer service was provided. Rate A
Larry and Alex made the experience pain free!
Larry **** and his staff were great to work with.
Crest was very fast and friendly through my entire claim process. Larry was helpful and kept me informed the entire way. I'll definitely recommend Crest to family and friends in the future.
Friendly and easy process.
Larry ****, my Customer Service Rep. was very courteous and kept me abreast of the repair work update. The repair was done professionally and I am very pleased with the service.
Thank you very much
Vehicle Make : Volkswagen
The Daily Updates and Communications were great. The staff was very professional. The work was done well.
Loved the text message updates
Larry was so helpful from the very beginning! He made a great effort to provide clear, consistent communication and he was just wonderful to work with! He honestly helped turn a negative situation into a positive one. I was so impressed with his customer care and the level of customer service I received.
Larry and team are exceptional!!! Loved dealing with them under my circumstances.
We are very pleased. Thank you. Start to finish professional quality and friendly win win win.
I appreciate the timeliness of the completion and the availability of my contact person, Larry. He is an asset to your company.
Communication of progress of repairs was great. Job was completed on time and well done. Car was completed with a wash and detailing inside.I would recomend Crest to others.
Such a great experience! Larry **** took complete care of my car, from delivery by the tow truck to a beautiful repair job. I am so very pleased and impressed!
I am completely satisfied with the job done on my new XT5. They did an excellent job. You can be proud of the quality work your body shop does. Thank you very much for a great job.
Vehicle Make : Mini Cooper
The car simply looks great, and was actually ready a week ahead of the original schedule. Communication lines were always open with Larry ****, and he made it easy for our family to plan around having one less car to drive
Larry kept me informed and even had my car done a week early
They completed the repairs a week before the estimated time frame. All staff members were very kind and went over and beyond to make us feel welcomed and answer any questions that we had. We couldn't have asked for better service!!
Love Crest Collision! Larry **** is our advisor - and fortunately (and unfortunately...) we have had to deal with Larry 3 times - 2 different Infiniti's. Best service ever. Larry is a rock star as is your establishment. My vehicle "Pearl" - looks brand new. The emails you get with updates are priceless. I know we are in good hands anytime we have to do "business" with Crest Collision.
- Work completed in advance of estimation, which was fantastic.
- Staff communicated effectively to keep us apprised of the timeline.
- very pleased in their ability to work with the insurance companies involved to
Make it easy on us.
Most importantly, the body work on my car looks fantastic! I appreciated the email updates along the way letting me know where my vehicle was in the process.
Everything was great, thank you so much!
Very good customer service and quality work.
The team at Crest Collision did a great job. My customer service rep is the best I have seen in the business! I was very happy with the fit of the parts, the paint match, and even a great job of buffing the car. Great job!!!
Great Service. Remarkably fast. Best experience ever
Trent provides unsurpassed customer service. None better
Larry was great to work with and very prompt to answer questions when needed. Great team
Chris was great, the front receptionist was great, appreciate the updates via texts.
the email updates were nice, except they told me to expect it to take more than 15 days to fix my car. fortunately, it only took 3 days, which is exactly what the guy at the repair shop told me. don't send updates on how things are going if they are not correct.
I appreciate the work that Larry **** and Chris Grant did in answering all my questions and working through the repair process. The repair met my expectations and delivered as promised...Thank you
Excellent customer service with minal wait time
I never thought I would get 5 stars service at Crest but they truly did. Thanks Larry for making this a worthwhile experience.
Wonderful repair job! Great service, and a very fast repair!
Everyone was very nice and easy to deal with. They communicated everything clearly and answered all of my questions.
A very nice gentleman (Larry) answered any questions I had. He kept me
Informed about the progress on my car. He gave me the impression he cared.
My car looks great and was ready ahead of the estimated time. I'm satisfied
and happy. Mrs Linskie????
Very good quality and kept me informed all the way. The reason for the "no" is that the repair work was quoted st around 1200 and the final bill was nearly 2000. I was not called to approve nor was the insurance company notified I was told. This is not professional or ethical to do work that was not authorized for the higher amount. Thank you
Great customer service, easy experience, car looks great. Very satisfied with Crest Collision!
Larry was great. Car looks great. Service was quick and nicely done. Car was clean inside & out.
The communication via email was timely, concise and very welcome.
Great work and great experience! I would say though as a quick comment. I had two tires replaced and although replacing one of the two was an above and beyond approach. I feel that the next step would have been to ensure that the tires were rotated in such a way that the tires were on an even Axel versus two new tires on the right and two old tires on the left right before an alignment. This of course isn't a huge deal or change my happiness with you guys, just something to consider for the next customer. Thanks Larry and Crest Collision!!
Paint color does not match, too orange. Rear hatch is misaligned when closed. Bumber cover misaligned.
Trent was awesome. Work was perfect. Typical superb Crest Sergio.
Car looks brand new. Thank you for detailing it!
Both the work and the customer service were superb.
Employees were friendly and very helpful.
Keep Larry for always!!!! He is great. First time we were leaving any Crest bussiness with smile on our face.
Emails were very confusing.
Larry was great! He made an otherwise unpleasant experience easy for me and I am very happy with the service I got.
The guys are very helpful and nice , They are
good at explaining .
I do feel that the first person that one sees first behind that desk should be pleasant and NOT make their clients feel uncomfortable . Customers come first and I know ,when one has to make that desk girl speak to them that is bad business. Everyone has a bad day ,but that should not be brought to work and the customer
has to make them speak. I've been in there two times with my car and I have experienced this both times.
Thank you for having a comment place.
The last at the front desk was an extremely pleasant person. Chris was very friendly and professional as well. The car was cleaner than it was when I first bought it!! My only complaint is that the car has no coolant in it. :( All is well and I truly appreciate y'alls service!
It is always a job well done. That's why we won't even consider taking our Cadillac any where else for repair. Thank you, as always, for a job well done. We appreciate your friendly, professional staff.
Everyone that I interacted with at Crest Collision was great, and they finished my car in record time and I was able to have it back earlier than expected....great job and thank you!!
I was treated extremely well! It was fast, efficient and simple! The staff was very helpful! I would definitely use location again!
The job came in 2 days in earlier than promised. Good job!
Larry was absolutely great to work with!
Larry was excellent. Great focus on the customer!!!
Will definitely use crest collision if I am in need of a repair shop again. Love working with crest.
I have used your center 2x and Larry always does a great job.
Everything was perfect from the minute I walked in the door. Very friendly staff made me feel welcome and at ease. Chris was professional and on point, I was updated often via text. My vehicle was beautiful... the repair and paint match were absolutely stunning! I am super happy with everything and will be sharing my great experience with family and friends!
Thanks so much Crest Collision Team!
I've always been happy with the service at Crest Auto. I've bought three cars from Crest & recommend this dealership to everyone.
Trent handled the details very nicely. Great work and my car is back to new!!
My car lot kwd beautiful also they vacuumed it our doe me I was super satisfied with the results. Thank you.
Larry was great to work with and always answered all my questions!
The job was well done and in a timely manner.
The team did an awesome job!!
I am always satisfied with the work your shop does. I keep coming back!
There is trim that is not replaced on my vehicle. Someone should have gone around and inspected my vehicle with me when I picked it up. All they did was take my money and hand me my keys.
Larry sent updates daily to keep me informed about the shop's progress.
I have only had the car back a few days but at this time we are entirely satisfied with the results.
great job on work and the communication during the process, really happy
Excellent customer service!
Fast and wonderful service.
Larry was awesome. Great to communicate to and with.
Exceeded my expectations in terms of helpfulness of staff, updates provided, quality of repairs, washing & detailing of car & completing the job ahead of projected date. Thank you!
I appreciate the care, expertise and skill of the professionals at Crest Collision. Thank you!!
Everyone was great. I was kept informed via text every step of the way. The only thing I can say is...I wondered why there was not a new facility for the collision center near the ne dealership?
Shea was my first contact and seemed eager to help. Larry **** was my Rep and he did all the phone calls to insurance company and could not have been nicer!
Very inviting staff, I always got helped quickly and courteously. Larry is great and made me feel very comfortable and confidence sent about the repair process.
Alex and Larry were excellent!
Larry was great throughout the process. The team communicated great and the car looks good as new.
Thanks for making a hard time much easier.
Larry was extremely helpful and efficient. He met my needs as the customer and was concerned about my satisfaction.
First, the quality of the repair was excellent
second, the repair took less time than expected
third, the timely progress updates were very comforting.
I was completely satisfied with the work that was done. I was especially happy with the professionalism and courteous way I was treated by your representative Larry ****.
Larry **** was a pleasure to work with at Crest. He was in contact with me during the entire process.
Service advisor Larry was very personable, professional, and kept us up to speed on the status of our repairs.
Would have preferred better communication and updates along the way. It was my car that was repaired and I am the one who brought it in, however, my husband was the person who received updates as he was the person listed first on our insurance. I would have preferred to receive the updates.
Everything was handled professionally with wonderful results
Friendley staff, car looks great!
Great service, Larry is great and very helpful. Thanks!
Larry was nice and the email updates were great! they got my car done quickly even with all the back up. I purchased my car from crest infiniti and did the service repair well and there was no drop off. I wish that there could have been a free rental like at the dealership since I was staying in the crest family.
Larry Marshal was superb in handling our repair.
Larry **** did an amazing job of keeping me informed on my car's progress. Additionally, he was aware of the constraints of my rental car terms and was able to have my job finished prior to turning my rental car in. Overall, a fantastic job!
My experience with Crest Collision more than exceeded my expectations. From the start, everyone was very friendly and helpful, and I felt confident that I had made the right choice for repairs. Throughout the repair experience, this feeling of satisfaction never wavered, as I was kept up-to-date on the status of my vehicle through constant communication. If I am ever asked to recommend a place for repairs in the future, I now know the place I will recommend. Thank you for your quality work and dedication to customer service.
The tail light and the brake light are not working on left side where the repair of the hit.
The staff were polite and courteous. Trent listened to my needs and got my car repaired within the time frame that I needed it done.
Larry was great and consistently kept me updated on the status of my car. I received my car back in perfect condition!! I am extremely satisfied with the service.
Everyone has been very friendly. Larry was very easy to work with on my car issues. I was very happy that my car ewas finished before my rental car was due back. Thank you
Larry was attentive supportive and maintained communication through email and in person. He called the car rental company to pick up the car . My car was repaired satisfactorily and car was immaculately clean.
Regular communications on work progress were great
The texted updates did not reflect reality.
I was very very happy, Larry was simply outstanding, I can not express how unbelievably satisfied I am. I recommend Crest Collison highly!!
Totally satisfied. Larry was phenomenal! Very pleased with the service and the condition of my vehicle when I received it back on yesterday.
Car looks great, thank you! Good service too!
Larry **** has been the best to work with. This is the 3rd time he has been able to help me. Each time has been a great experience. The staff at the collision center have been nothing short of greatness. Thanks for everything.
I was very disappointed! I had to take my car back in twice for adjustments that should have been corrected in the quality check! Additionally there was a problem that the crest service department fixed because the collision people could not.
Larry was awesome and very helpful. I also liked the automated update I received and even better was that they beat the delivery time by multiple days!
Larry is super! So nice, friendly and customer oriented. It is always a perfect experience when having my car fixed!
Very professional. I appreciate the responsiveness of my representative Trent.
The crest team did a great job on my car. It looks just like the day I bought it!
Larry was great. Super nice guy. He was responsive the whole time and helped me get the car back an hour early due to a conflict. Thanks Larry!
I had a great experience with Crest Collision. I had two cars damaged by hail, the other being a BMW. Such a huge difference between BMW and you guys. BMW took 6 weeks, would never update me on anything. I would recommend you guys for all repairs! Should have brought the BMW here as well!
Trent did an outstanding job with handling my Lexus while it was in the body shop. It came out perfect. I'm very please with the service that Chris provided to me and will continue to recommend the shop to my family and friends.
Great job and done faster than expected.
Trent did a fantastic job keeping me updated throughout the process and made everything stress free for me. I'm happy not having to deal with the insurance company to get a supplement for many things they missed. Love Infiniti and that I could leave my car and know it's in good hands.
Very pleased with the service provided by Larry & your staff.
Trents got some great customer service. And the car looks great. Thanks.
Great job!!! Vehicle looks great and it was exceptionally clean. Larry **** is the best!
I don't have a single thing to complain about. I loved the text updates y'all send its very helpful so I don't have to constantly call. I absolutely loved Chris and would highly recommend him and y'alls shop to everyone I know!
Larry did awesome on his job reparing my car
The dropping off the veh and picking it up was effortless on our part. Larry **** took control of the repair process through State Farm's Select Service Program. Very easy. Thank you Larry
The Crest Rep rat worked on my Cadillac should get 119%"for his effort. Thanks for great aervice. Milo
They gave me my car on time and it was very clean when it was returned.
Repair on extensive hail damage looks great. Returned in 10 days. 17 days sooner than expected. Very happy with the repair. Coordination with State Farm is greatly appreciated.
Larry and Derrick were great to work with and the communication was excellent
The repair was complete right and in a timely matter. All the staff were from the front desk to Mr Larry Marshal professional, friendly and welcoming. A big thank to you all and the staff at the repair shop
Everyone that I came in contact with was awesome. Hail damage to the area, and everyone was over the top I communication and hospitality. Crest does ez
Excellent service from car sales to collision
Truck repair was done on schedule and customer service was excellent.
Very pleased with the service. Larry **** was accommodating including a Saturday pickup. Car looks great!
First of all I called ahead and I admit it was short notice. However, u would have thought I drove up n a KIA or something. And after driving all around Dallas I got my car 2 the right location !! My other car is Benz and this would never happen w them!! I have buyers regret !! Thank you for Chris @ the body shop and for Paul @ asst mgrr n Frisco. I still feel uncomfortable about owning a Cadillac and not just buying a smaller BENZ.!! ????????
Great job you guys again!!!
Great service! Thanks for everything!
My car was damaged and then I ended up having to pay out of pocket for your staff's negligence
mostly satisfied...yes. complete;y satisfied...no. At this point I wouldn't say there is really much that can be done. Initially, there was some communication lag. It improved as time went. The repairs were completed as indicated, and maybe even a little earlier than expected. The repair quality looks great at this time. No issues there. There was a lot of dust that made its way in the vehicle, which was mostly cleaned up but still exists in some crevices and on some surfaces.
Larry provided me with excellent service. The car was completed before the date promised. Alexandra was very helpful too. I would highly recommend to friends.
Everything was great, the car looks brand new!
There is no need to call. I spoke with someone about my issues. I just feel like the advisors should keep in contact with their customers about the process and repairs on their car. My car was there four days short of a month and I received two text about my car when I called numerous times to get updates and left messages. I understand they are busy but some time should be spent communicating with your customer about their vehicle they are entrusting you with.
Larry was my ho to man and he was very helpful and nice . He kept me
up to date on my car .
Larry, the manager was professional in everyway. My car couldn't be in a better hand.
Thank you Larry!
My car was repaired in an expedient matter and it looks great!
Everything was great and done in a very timely manner!
Thanks for everything!
I trust Ralph and Crest. They have not let me down
Larry was very nice, sweet and helpful. I especially loved how clean my car was when I picked it up!!!