Although the car is not the same, you did the best you could.
Josie Luna was such a joy to work with. She went far and beyond to get the job done. The workmanship was excellent.
Car was done earlier than expected, this was greatly appreciated.
Jorge and everyone else that I dealt with were very professional and efficient. Made a stressful situation with a damaged car easier to handle. Thanks.
Really good service keep up the good work
I really appreciated the updates on the progress of repairs.
I really like the process you guys have at Joe Myers Ford. Jorge would keep me informed by both phone call and text. Even the body shop manager Mr Cook came out to see how I was treated. Thank you to the entire body shop team for making me feel at ease during a stressful situation.
thank you benny! you communication along the entire repair was great!
George kept me updated and the vehicle lookd great.
George was great, very professional and extremely helpful!
I appreciate the thorough nature of the process. I felt completely aware of what was going on at all times. I really appreciate the team that made my Honda look as good as it does. Thank you, and I'll use you guys again when that time comes.
They communicated very well letting me know the time my car was going to be ready.
Quick and easy to as very pleased with George and entire staff at the body shop they made a bad situation very pleasant
Great customer service, friendly staff, quick repair time
Love Joe Myers Ford . Great staff and great service
Great job, keep up the good work !!!
It was delivered when promised. The service rep was outstanding. She would call when promised and kept me informed. Outstanding service
Took a little longer than expected, but was kept informed and the workmanship looks excellent.
I am very happy with the overall service by the entire department, and especially with the extra attention given by Ms. Josie Luna.
Jorge was very helpful and kept me updated on the progress of the repairs on my truck.
Norman kept me informed every step of the way. The "team" was FAST!
Everyone was very nice and pleasant to deal with.
Bennie is fantastic! Thanks!
Everything was done quick and easy! It was great!
My truck was delivered before estimated time. Work looks good.
Josie kept me well informed of the progression of repairs. I was very pleased with her and the body shop work. Thank you!
As usual, Joe Meyer Ford always interested in making your experience worth the visit.
A good place for repair my car!!!! Excellent job, done on time! Thank you so much!
Vehicle Make : Volkswagen
You guys were great
Great customer service
Very satisfied. Norman kept me informed about the progress of fixing my car. Quite pleased?
Josie did a wonderful job. I was very please
Great job and prompt service
Finished ahead of estimated time. Truck looks great 10.
Everything could not have been more perfect. Fast and easy process!!!
I am already joe myers customer and i was confident but Jorge was very fast and direct about the steps, timeline and info about the repairs and in the end was very smooth and easy work. I am very satisfied.
Very happy with the work on my car
The car was not ready when originally promised on the phone, or when promised no the online repair tracker. Then there was miscommunication about when my vehicle was actually ready to be picked up.
The help which I received was exceptional...kudos to Bennie. I was always kept informed of the progress of the repairs and the repairs were done in a timely manner. Thanks so much!
Great quality service, the small issues I had we're quickly addressed. I could not be more pleased!
I was treated with respect and your staff are very professional and friendly. This whole process went without a problem. I am very satisfied with the experience at Joe Meyers service
I have never been in an accident before. I feel that Darrell Reyes my service advisor made this process so easy and smooth for me and my family. He did everything he could to make sure I knew exactly what was going on. He was just awesome! I will bring my car back to Darrell for his great customer service.
Ms.gomez was very helpful throughout this process constantly keeping me up to date with the condition of my vehicle made this accident so much easier on me so less stressful would definitely come back again hopefully just recommending a friend not being in another accident but if I do I will be right back to Joe Myers collision had a great experience
The repairs updates were very helpful and service was EXCELLENT!
The team did an awesome job, great customer service!!
Did more than expected and no extra charge. Excellent job and excellent service.
Josie was great. She is very thorough and professional and made me feel confident that the job was going to be done to my satisfaction. It's nice to get that level of service these days.
Repai looks professionally done, great job.
Joe Myers Collision did a fantastic job on repairing my vehicle. I will definitely recommend them to my friends and family.
Outstanding friendly service! Constantly updating me on how things are going and keeping to a time line. I travel all over the US, Canada and Mexico and I have to say, you guys are great! Thank you.
Josie was great, very helpful!
Truck was in and out in short time. Customer service was very good and worked to get the repairs completed fast and kept me informed the entire time. Service writer very good.
great customer service. car looks great
Carolyn Cross, Mike Cook, Daryl Reyes, they are the Best!
Extremely satisfied with the service Joe Myers Collision performed.
We were kept informed at all times and it was finished before the due time expected. Excellent service. Thank you!
Elaine was so caring and dealt with everything promptly and responsively. Great service!
Vehicle Make : Volkswagen
I appreciated the service Roman gave me.
ROMAN FAZIO WAS SO ACCOMODATING &
explained everything. JOB WELL DONE!
My car looks brand new and I am very
Happy with the work done.
As always, JMF was the epitome of excellence!
Jorge was great to work with! He answered all of my questions, stayed in contact with me, and was there for delivery of the vehicle. He made sure the repairs were done in a timely manor. Thank you, Jorge!
My vehicle was ready in the timeframe given. Jorge kept me informed of the progress. I was treated with respect and my vehicle was handled with care. Moreover I was given the assurance that I could call back to report any noted problem related to the job performed. Great job Jorge and thanks Joe Myers.
wonderful customer service, very satisfied
Bennie Walters is like family to me and always treats me as such. You guys are lucky to have him there with Joe Myers again.
Saba J Grass
I have been using Joe Myers for years i never been disappointed, joe Myers rocks.
Roman informed of repairs needed and cost. He also gave me daily updates and car was ready on time.
Josie was great! Kept me informed with calls and emails. Great experience
I appreciate the great service and exterordinary consideration
Everyone was very attentive and helpful. The car was ready when promised. This had to have been the best car repair experience I have ever had anywhere. Thank you.
Staff was amazing and I am very happy with my repairs!! Excellent job!
The work they done looks like the day I bought it.
I really liked the follow up calls and online status of the vehicke. The friendly staff gave me a great custumer service.
I am extremely satisfied with Mr. Cook and the Collision Center, he handled everything quickly and correctly.
Outstanding service my truck looks new again
The fact that you emailed me the progress of the repair and .Josie's phone called kept me in the hop and I appreciated that.
Darryl Reyes did an excellent job managing the repair process. The entire staff of the Collision Center were professional and helpful. I am so appreciative of the service I received. Thank you for exceeding my expectations.
You guys took a long time to get my car repair but I guess it because you guys have too much work but I'm very satisfied with the job
Thank you my car looks great!
George went above and beyond to help me get my F150 truck back due to a scheduling issue on my part. He was always courteous professional and totally on top of the situation. I've been on television for almost 30 years in Houston as a reporter for Fox26 and I tell everyone how happy I am with my beautiful 2015 truck and how great every experience has been for me at Joe Meyers Ford. Thank you for making me such a happy customer
Roman has great service, he contacted me daily with updates.
So happy. The body work makes my truck look showroom new.
Yes Joe myeas collision did good job Im tankfull with you guys tanks
Good treat from the person assigned to run case
Great service .. Josie was always contacting me with updates. Would most definitely use Joe Myers
It took longer than expeted to get done
Very competent and professional
Very accurate and professional work. Thank you!
Will never use Joe Meyers again!!!! (Wish I could put this in all caps)
John is wonderful! Great experience! The staff is so helpful and nice : )
Thanks for the constant updates and professional courtesy shown to me.
Josie Luna did an awesome job! She notified me on the status of my car and she made sure that my car was good to my satisfaction after the repair. Everyone worked quickly to insure that I received my car when they said it would be ready. It only took a week and that was great! Thank you so much for your assistance!
ThankS. Job well done. Hope the same goes for my truck.
My car repair was supposed to be finished in 3 days, but I didn't get it back for 9 days. Was told over and over that it was being painted which could not have been the case for all of those days.
After sitting and hour waiting for final touches I realized after seeing Eileen and the others running around that the problem in waiting is the customer like me who thinks why is it taking so long. Great job by Joe Myers Collision and Eileen.
The representative who handled my repair and dealt with State Farm made the process stress free. It was unbelievable how smoothly, quickly and professionally everything was handled from beginning to end. From the moment I walked in, literally, there were four people who gave me attention simultaneously--one called State Farm, another called Enterprise, one handled my paperwork, while One checkout my vehicle. I was in and out of there in about 15 minutes. That exceeded my expectations!
Great customer service from Darryl
We have no problem with Roman he rates a 10 but the repairs to our vehicle took a long time to be competed and took several trips for us due to numerous problems.
Could'nt be more satisfied.
Start to finish, I had great service from everyone at the collision center. Mike, Jorge, and Mario were all very helpful. My truck was done in a timely matter, with out any stress or worries. I am so thankful that Mike took the time to talk to me, explain the process, and assess the damage. Jorge handled the rest like a true professional, always answered my calls, and kept me updated.
The only small issue was after I picked up my truck. I got on the highway, and heard stuff moving in the back, I look in my rear view mirror and there was a huge empty box in bed of my truck about to fly out!. Really sucked having to pull over on the highway to get in out... I'm just glad I noticed it, other wise I would have had no idea it was left there and it could have flown out and seriously hit a card behind me. The box was not there before, it was clearly marked "Toyota/Lexus Parts" I'm guessing one of the techs forgot it was there.
I am impressed by the workmanship and attitude of your team of artisans (just "technicians" or "workers" are insufficient terms). I can't tell where the impact was!
Thanks for your good work!
Roman took the time to listen to what I wanted done and kept me informed through every step of the repair. On the day my truck was ready, knowing I lived in Louisiana and was driving home, he got my truck ready a few hours early so I could beat the traffic out of Houston. I couldn't be happier with the service Roman provided me and the great repair job on my truck.
The team was attentive, professional. Jorge provided exemplary customer service. I will recommend to others. He was professional and easy to communicate with.
Outstanding from beginning to end. Perfectly done. Fantastic job Josie.
Excellent in every aspect! I'll be back!
Exceptional work, finished ahead of scedual and all reps. were courtious and professional
The texts about progress on the car are very helpful.
George Aquino is a 10. He is the best.
I liked that everyday I was updated on the status of my truck. and if I had any questions Ramon Fazaio was right there to help me out.
I dealt with John Flaherty and could ask for a more polite and professional. Will recommend Joe Myers Collision to everybody I know and tell them to ask for John
This is the 2nd time I have had the misfortune of coming to your shop and both times I commend you all on a job well done.
I had a wonderful experience. Roman was great and kept in touch the entire time to let me know how things were progressing. Wonderful staff and great service.
John was great and delivered excellent customer service - he explained everything and kept me informed about the repair status throughout the process!
George was very helpful and kept me informed of repair status the whole time. Great to work with.
Note: Should run cars through the carwash before returning to customers.
Great customer service, very satisfied
George kept me abreast of how things were going and I got my truck back on the date promised and it looks brand new thanks Randy Wallace Fox26
I had to sign approval to the estimate before it was generated. When I questioned this I was told my truck would not be addressed if I did not sign the form. After six days of not hearing anything, I called and was told my had not even been inspected. I was told my truck would be ready on October 26. It was not delivered until three weeks later
This was my first experience with Joe Myers Collision. Joe Myers Collision Team did a great job fixing my car on time thanks to your Mr. John Flaherty.
Thank you again Team for a nice job.
The car was repaired on time
My rear right signal light was left unconnected and I brought it back to shop for and was told there was no repairs to rear and no one would check car
While I was un happy with the insurance company my experience with you guys and my rep ms.Elice was a very great mission for me. She was there for
Me from start to finish ,I am very pleased and very happy with my experience. Thanks to
Ms Gomez was such a pleasure to work with, she always kept me posted and went above and beyond for me :)
Everything was done to my complete satisfaction.
Everyone was very helpful & knowledgeable. I want to give a special thanks to Roman.YOu all are awesome.
They were wonderful they treated me so nice
Helpful and kind got me handled as soon as they could
Communication is important to me. You guys did great at letting me know what was going through out this whole process.
John did a great job of keeping me informed on the progress of the repair.
I was kept informed by the service representative. When I got my care back, everything he said he would do was done on my car.
The car looks great! Like brand new. Irene was awesome, even got my car back a day early, which helped me out a lot. Samantha the reception was also very helpful and nice every time I called the office with a question.
My service advisor was outstanding, very informative and attentive to my needs.
My agent was very nice and very helpful ! Outstanding customer service I think her name was jocey .
First of all the adjuster didn't know how the process work. He had me come to drop off my car and pick up the rental. I dropped off my car went the retal and when they call the insurance Nation wide they told him that parts need to order first and then I can drop off my truck and pick up rental. I was told that I would get a call once the parts are and never got the call. I had to call several times to find out if the parts were there. Finally after a week of call I get to talk to my adjuster and he said the parts are now I can drop off my truck and pick up the rental. Guess what rental wasn't ready nation wide said one thing and Joe Myers said others. Finally I got tired and call Nation wide they that Joe Myers supposed to have a personal to handle Nation wide claim. Secondly I was told it will take 3 days to a week since all the parts were. It end up taking five (5) weeks and I had to call every morning to check on it and had no calls back or status updates. Last they didn't do what I was told to be taking care off and truck was dirty when I got it back there is some white residual left over on the left gate and in a bed of my truck....
Ms. Gomez did a great job. She kept updating our car repair process.
Keep car for a week with many many excuses when I took it in they said Two days
Your job was done on time as original estimate schedule, and your team did the good work on the body repaired, we are very happy with your hard work, so we can have the car drove back to our house today, thank you again.
My lights are not coming on
Darryl and Jorge made my process easier and faster. Im glad they worked with me. They did an excelent job.
The car looked excellent when we picked it up! The car looked brand new.
Thank you for the wonderful, Hassel free experience. Timing was pefct. Overall very satisfied customers. Thank you, Nathaniel G
Not the fault of Joe Myers Ford. Insurance company was not prompt about analysis.
Better and faster than expected.
Vehicle was ready earlier than estimated. Work was very well done. Communication was maintained throughout repair process.
Poor communication on the progress of the repair.
The amount of time it took to get my truck fixed. My vehicle was in the shop for 31 days.
Cindy is amazing. Always goes above and beyond to make sure we are taken care of.
Roxanna went above and beyond to deal with insurance, I am very grateful for that and my car is good as new thank you so much.
I really appreciate Roxanna Cruz's assistance accorded to me, how she delivered on her commitment to finish the repair well ahead of time.
I am very satisfied. Eileen does a great job!
Thanks for the hard work getting it done.
Job well done!
A job well done. Thank you so much for the service you gave us
Car looks in great condition. Finished in less time than original estimate.
Every thing was good. I am happy with the service. Eileen Gomez always responsed to my calls and answered to all my questions professionally. Thanks.
My rep was great! I am extremely pleased with the repairs after my wreck and would highly recommend others to you! Thank you for taking care of me!
Excellent service and workmanship!
Eileen was amazing! She followed up with me throughout the repair process and was always available when I called. She exceeded my expectations and I am very pleased with my experience at Joe Meyers Collision.
Just want to thank Archie for the service the was done in my car.
It is still beyond my realm of comprehension that you would put 2 totally different windshield wipers on my vehicle and then actually have the nerve to call me and ask me where I purchased my windshield wipers, because you can't figure out where to get matching wiper blades because I read my manual and checked the website it isn't rocket science to purchase Motorcraft matching blades. And then the fact the problem was identified on Saturday at 11 AM and wasn't corrected until 5 PM on Tuesday is unreal. Once again confirmed to me why I don't take my vehicle to Joe Myer Ford for service any longer
I have emailed Roxanna about a potential issue that I have experienced with the locking system on the driver door. It locks and locks me out of the car while it is running. Or sometimes it would not lock when I press either the lock toggle switch on the door or the remote lock. I am waiting to hear back from Roxanna.
thanks paint and body for another great repair job.
The work on my car was done extremely fast! very happy with that!
I did not work well with Roy. Very difficult.