Truck was in and out in short time. Customer service was very good and worked to get the repairs completed fast and kept me informed the entire time. Service writer very good.
great customer service. car looks great
Carolyn Cross, Mike Cook, Daryl Reyes, they are the Best!
Extremely satisfied with the service Joe Myers Collision performed.
We were kept informed at all times and it was finished before the due time expected. Excellent service. Thank you!
Elaine was so caring and dealt with everything promptly and responsively. Great service!
Vehicle Make : Volkswagen
I appreciated the service Roman gave me.
ROMAN FAZIO WAS SO ACCOMODATING &
explained everything. JOB WELL DONE!
My car looks brand new and I am very
Happy with the work done.
As always, JMF was the epitome of excellence!
Jorge was great to work with! He answered all of my questions, stayed in contact with me, and was there for delivery of the vehicle. He made sure the repairs were done in a timely manor. Thank you, Jorge!
My vehicle was ready in the timeframe given. Jorge kept me informed of the progress. I was treated with respect and my vehicle was handled with care. Moreover I was given the assurance that I could call back to report any noted problem related to the job performed. Great job Jorge and thanks Joe Myers.
wonderful customer service, very satisfied
Bennie Walters is like family to me and always treats me as such. You guys are lucky to have him there with Joe Myers again.
Saba J Grass
I have been using Joe Myers for years i never been disappointed, joe Myers rocks.
Roman informed of repairs needed and cost. He also gave me daily updates and car was ready on time.
Josie was great! Kept me informed with calls and emails. Great experience
I appreciate the great service and exterordinary consideration
Everyone was very attentive and helpful. The car was ready when promised. This had to have been the best car repair experience I have ever had anywhere. Thank you.
Staff was amazing and I am very happy with my repairs!! Excellent job!
The work they done looks like the day I bought it.
I really liked the follow up calls and online status of the vehicke. The friendly staff gave me a great custumer service.
I am extremely satisfied with Mr. Cook and the Collision Center, he handled everything quickly and correctly.
Outstanding service my truck looks new again
The fact that you emailed me the progress of the repair and .Josie's phone called kept me in the hop and I appreciated that.
Darryl Reyes did an excellent job managing the repair process. The entire staff of the Collision Center were professional and helpful. I am so appreciative of the service I received. Thank you for exceeding my expectations.
You guys took a long time to get my car repair but I guess it because you guys have too much work but I'm very satisfied with the job
Thank you my car looks great!
George went above and beyond to help me get my F150 truck back due to a scheduling issue on my part. He was always courteous professional and totally on top of the situation. I've been on television for almost 30 years in Houston as a reporter for Fox26 and I tell everyone how happy I am with my beautiful 2015 truck and how great every experience has been for me at Joe Meyers Ford. Thank you for making me such a happy customer
Roman has great service, he contacted me daily with updates.
So happy. The body work makes my truck look showroom new.
Yes Joe myeas collision did good job Im tankfull with you guys tanks
Good treat from the person assigned to run case
Great service .. Josie was always contacting me with updates. Would most definitely use Joe Myers
It took longer than expeted to get done
Very competent and professional
Very accurate and professional work. Thank you!
Will never use Joe Meyers again!!!! (Wish I could put this in all caps)
John is wonderful! Great experience! The staff is so helpful and nice : )
Thanks for the constant updates and professional courtesy shown to me.
Josie Luna did an awesome job! She notified me on the status of my car and she made sure that my car was good to my satisfaction after the repair. Everyone worked quickly to insure that I received my car when they said it would be ready. It only took a week and that was great! Thank you so much for your assistance!
ThankS. Job well done. Hope the same goes for my truck.
My car repair was supposed to be finished in 3 days, but I didn't get it back for 9 days. Was told over and over that it was being painted which could not have been the case for all of those days.
After sitting and hour waiting for final touches I realized after seeing Eileen and the others running around that the problem in waiting is the customer like me who thinks why is it taking so long. Great job by Joe Myers Collision and Eileen.
The representative who handled my repair and dealt with State Farm made the process stress free. It was unbelievable how smoothly, quickly and professionally everything was handled from beginning to end. From the moment I walked in, literally, there were four people who gave me attention simultaneously--one called State Farm, another called Enterprise, one handled my paperwork, while One checkout my vehicle. I was in and out of there in about 15 minutes. That exceeded my expectations!
Great customer service from Darryl
We have no problem with Roman he rates a 10 but the repairs to our vehicle took a long time to be competed and took several trips for us due to numerous problems.
Could'nt be more satisfied.
Start to finish, I had great service from everyone at the collision center. Mike, Jorge, and Mario were all very helpful. My truck was done in a timely matter, with out any stress or worries. I am so thankful that Mike took the time to talk to me, explain the process, and assess the damage. Jorge handled the rest like a true professional, always answered my calls, and kept me updated.
The only small issue was after I picked up my truck. I got on the highway, and heard stuff moving in the back, I look in my rear view mirror and there was a huge empty box in bed of my truck about to fly out!. Really sucked having to pull over on the highway to get in out... I'm just glad I noticed it, other wise I would have had no idea it was left there and it could have flown out and seriously hit a card behind me. The box was not there before, it was clearly marked "Toyota/Lexus Parts" I'm guessing one of the techs forgot it was there.
I am impressed by the workmanship and attitude of your team of artisans (just "technicians" or "workers" are insufficient terms). I can't tell where the impact was!
Thanks for your good work!
Roman took the time to listen to what I wanted done and kept me informed through every step of the repair. On the day my truck was ready, knowing I lived in Louisiana and was driving home, he got my truck ready a few hours early so I could beat the traffic out of Houston. I couldn't be happier with the service Roman provided me and the great repair job on my truck.
The team was attentive, professional. Jorge provided exemplary customer service. I will recommend to others. He was professional and easy to communicate with.
Outstanding from beginning to end. Perfectly done. Fantastic job Josie.
Excellent in every aspect! I'll be back!
Exceptional work, finished ahead of scedual and all reps. were courtious and professional
The texts about progress on the car are very helpful.
George Aquino is a 10. He is the best.
I liked that everyday I was updated on the status of my truck. and if I had any questions Ramon Fazaio was right there to help me out.
I dealt with John Flaherty and could ask for a more polite and professional. Will recommend Joe Myers Collision to everybody I know and tell them to ask for John
This is the 2nd time I have had the misfortune of coming to your shop and both times I commend you all on a job well done.
I had a wonderful experience. Roman was great and kept in touch the entire time to let me know how things were progressing. Wonderful staff and great service.
John was great and delivered excellent customer service - he explained everything and kept me informed about the repair status throughout the process!
George was very helpful and kept me informed of repair status the whole time. Great to work with.
Note: Should run cars through the carwash before returning to customers.
Great customer service, very satisfied
George kept me abreast of how things were going and I got my truck back on the date promised and it looks brand new thanks Randy Wallace Fox26
I had to sign approval to the estimate before it was generated. When I questioned this I was told my truck would not be addressed if I did not sign the form. After six days of not hearing anything, I called and was told my had not even been inspected. I was told my truck would be ready on October 26. It was not delivered until three weeks later
This was my first experience with Joe Myers Collision. Joe Myers Collision Team did a great job fixing my car on time thanks to your Mr. John Flaherty.
Thank you again Team for a nice job.
The car was repaired on time
My rear right signal light was left unconnected and I brought it back to shop for and was told there was no repairs to rear and no one would check car
While I was un happy with the insurance company my experience with you guys and my rep ms.Elice was a very great mission for me. She was there for
Me from start to finish ,I am very pleased and very happy with my experience. Thanks to
Ms Gomez was such a pleasure to work with, she always kept me posted and went above and beyond for me :)
Everything was done to my complete satisfaction.
Everyone was very helpful & knowledgeable. I want to give a special thanks to Roman.YOu all are awesome.
They were wonderful they treated me so nice
Helpful and kind got me handled as soon as they could
Communication is important to me. You guys did great at letting me know what was going through out this whole process.
John did a great job of keeping me informed on the progress of the repair.
I was kept informed by the service representative. When I got my care back, everything he said he would do was done on my car.
The car looks great! Like brand new. Irene was awesome, even got my car back a day early, which helped me out a lot. Samantha the reception was also very helpful and nice every time I called the office with a question.
My service advisor was outstanding, very informative and attentive to my needs.
My agent was very nice and very helpful ! Outstanding customer service I think her name was jocey .
First of all the adjuster didn't know how the process work. He had me come to drop off my car and pick up the rental. I dropped off my car went the retal and when they call the insurance Nation wide they told him that parts need to order first and then I can drop off my truck and pick up rental. I was told that I would get a call once the parts are and never got the call. I had to call several times to find out if the parts were there. Finally after a week of call I get to talk to my adjuster and he said the parts are now I can drop off my truck and pick up the rental. Guess what rental wasn't ready nation wide said one thing and Joe Myers said others. Finally I got tired and call Nation wide they that Joe Myers supposed to have a personal to handle Nation wide claim. Secondly I was told it will take 3 days to a week since all the parts were. It end up taking five (5) weeks and I had to call every morning to check on it and had no calls back or status updates. Last they didn't do what I was told to be taking care off and truck was dirty when I got it back there is some white residual left over on the left gate and in a bed of my truck....
Ms. Gomez did a great job. She kept updating our car repair process.
Keep car for a week with many many excuses when I took it in they said Two days
Your job was done on time as original estimate schedule, and your team did the good work on the body repaired, we are very happy with your hard work, so we can have the car drove back to our house today, thank you again.
My lights are not coming on
Darryl and Jorge made my process easier and faster. Im glad they worked with me. They did an excelent job.
The car looked excellent when we picked it up! The car looked brand new.
Thank you for the wonderful, Hassel free experience. Timing was pefct. Overall very satisfied customers. Thank you, Nathaniel G
Not the fault of Joe Myers Ford. Insurance company was not prompt about analysis.
Better and faster than expected.
Vehicle was ready earlier than estimated. Work was very well done. Communication was maintained throughout repair process.
Poor communication on the progress of the repair.
The amount of time it took to get my truck fixed. My vehicle was in the shop for 31 days.
Cindy is amazing. Always goes above and beyond to make sure we are taken care of.
Roxanna went above and beyond to deal with insurance, I am very grateful for that and my car is good as new thank you so much.
I really appreciate Roxanna Cruz's assistance accorded to me, how she delivered on her commitment to finish the repair well ahead of time.
I am very satisfied. Eileen does a great job!
Thanks for the hard work getting it done.
Job well done!
A job well done. Thank you so much for the service you gave us
Car looks in great condition. Finished in less time than original estimate.
Every thing was good. I am happy with the service. Eileen Gomez always responsed to my calls and answered to all my questions professionally. Thanks.
My rep was great! I am extremely pleased with the repairs after my wreck and would highly recommend others to you! Thank you for taking care of me!
Excellent service and workmanship!
Eileen was amazing! She followed up with me throughout the repair process and was always available when I called. She exceeded my expectations and I am very pleased with my experience at Joe Meyers Collision.
Just want to thank Archie for the service the was done in my car.
It is still beyond my realm of comprehension that you would put 2 totally different windshield wipers on my vehicle and then actually have the nerve to call me and ask me where I purchased my windshield wipers, because you can't figure out where to get matching wiper blades because I read my manual and checked the website it isn't rocket science to purchase Motorcraft matching blades. And then the fact the problem was identified on Saturday at 11 AM and wasn't corrected until 5 PM on Tuesday is unreal. Once again confirmed to me why I don't take my vehicle to Joe Myer Ford for service any longer
I have emailed Roxanna about a potential issue that I have experienced with the locking system on the driver door. It locks and locks me out of the car while it is running. Or sometimes it would not lock when I press either the lock toggle switch on the door or the remote lock. I am waiting to hear back from Roxanna.
thanks paint and body for another great repair job.
The work on my car was done extremely fast! very happy with that!
I did not work well with Roy. Very difficult.
Roxanne Cruz helped turn a difficult time into a pleasurable experience.
Jorge P was excellent. Thank you for your superior work.
He dit good jop Thank you!!
Work was done in ten days time and communication with George was non existing unless I came to body shop car smelled like pot inside when returned but work seems good even though one trunk panel needs to be reinstalled correctly I was a mechanic and will do this myself
Was very satisfied!!!! Thank y'all so much!!!!
When I went to pick up my car on Friday the back passenger door was not opening correctly. You said that it would be fixed the next day. When I arrived the door still was not repaired appropriately. Since it was Saturday and I had to go out of town on Sunday, I took the car. Roy has committed to resolving the issue but now I have to bring the car back. Very disappointed in the output of Joe Myers Collison. The customer should not be the one to point out the deficiency. Sub-standard service is unacceptable.
They took great care of my car and I was fully satisfied with the services.
Roxanna was great over all... but the **** who painted my car did a horrible job, I had really noticeable orange peel on all over the areas that were painted, but what really made me mad was that there where also really noticeable clear drops and runny paint in some areas, and to top it off over spray an at least 85% of the car. I'm really upset with te paint job, I left the car at the shop hopefully they correct this issues this time around .I'm no expert but I know the basic about paint and body and the process that goes into a paint job hopefully this time around address the problems and finish the car the right way by ultra fine sanding with water, and the Polish compound, and Glace and wax, before they call me and tell me it's ready...
Very proffesional, very accommodating! Job well done!
Kept me updated
Answer all questions great team thank you
Roxanne was fabulous, and it was great having Enterprise right there. I would definitely use Joe Myers body shop again.
A little bit confusing update messages...
I was very happy with the updates I received through email and text messages. Mario also took care of any concerns or questions. I think the communication and the label of experience exceeded my expectations. Thank you for everything.
Thanks to Roxanne for making things go so smoothly
Roxanna kept me informed about the progress of my Mustang and it was ready as promised and Mario was very helpful with my pickup. The whole process was made easier by the Joe Myers team.
Extremely friendly and professional service.
Overall great but only two items were missed on my vehicle. But we're taken care of within days.
Best service great people fast and great quality work
Jorge was very helpful and explained everything I needed to know in detail.
They were able to accommodate me when I wanted to drop my car off before my appointment time, which allowed me to get back to work sooner. I also liked getting updates via text message. They did good work in a timely manner. I will recommend this body shop to others.
Easy and simple. Repairs look great.
As always excellent and professional service.
I really liked the constant updates on my car. My car looks really good and it was finished in a decent amount of time.
MS CRUZ WAS NICE TO WORK WITH. YOU CLEANED THE CAR BEFORE RETURNING.
All the people were so kind and considerate.
I'm satisfied with the job well done and for keeping me up date on the repair. Thanks to the every body that helped process of repairs.
Joe Myers personnel were very courteous and helpful. Unfortunately, they were not able to repair my vehicle as it was totaled. I did, however, purchase a replacement vehicle at Joe Myers.
Exemplary and friendly service.
Need to return vehicle due a piece underneath the left side panel appears to be incomplete.
Everything was fixed in a timely matter.
The first week I was receiving updates occasionally. The last week icalled to touch base and see if I could pick it up earlier than quoted. I was on hold for 6.5 minutes, hung up, then called back. Even then I had to leave a message for Rosemary I think her name was. She never returned my call. I called the day of my quoted pick up date and asked what time I could pick it up. They were not aware it was done. They said Saturday I could pick it up. I said Monday was better and even then it was not ready. AND the left door would not open.
Everyone was very well organized and had a concrete plan on how to take care of my vehicle. Excellent work.
The communication between the Joe Myers staff was incredible. I have been buying vehicles from Joe Myers since 1992. I have always been satisfied. Thank you.
Over spray all over the truck.
We really appreciated the courtesy of Mario and Roxanne.
The team at Joe Myers Collision is very nice and helpful. They were able to repair my lock when it was broken in a very short amount of time.
Hi Sorry for the late response. I am very satisfied with my recent repair experience. My claims examiner was very nice and professional. Should you have any questions, please feel free to contact me directly at ****-****-xxxx. Thanks, Lashonda H
Fourth vehicle that you guys have repaired for me always a great experience
Thanks Dan M
Not only were the people, Eileen Gomez and Mike Cook, friendly and professional, but the work was quick and great. I will be returning in the future if need be. Thanks again Eileen!
Ms. Cruz was very professional and did what she said would be done.
Eileen Gomez was super customer friendly and knowledgable. An invaluable asset to Joe Myers.
Fast repair of vehicle and timely updates on status of tepairs; will definitely recomendacion the collision center, Joe Myers collision centerr. The contact, Ellen Gomez was very professional and efficient at handling my case....
Wrong color paint on repair
WOW! I have to say that the service I received was exceptional... smooth as can be and timely. Roxana was superb! The all around service and quality of the work gets a A in my book. Thank you for your services and great team!
Great job on repairs and communication was top notch from Roxanna!
I do have one small suggestion. I picked my car up and found when I pulled out of the lot that my fuel was completely empty and low fuel light came on. I was nervously racing to the first gas station. I'm not saying you should fill up the tank but maybe just make sure there is enough gas to make sure low fuel light is not on. After an accident and several weeks of a rental car most people cannot remember their fuel level:) I would still recommend and give a 10 rating. Thanks
Again for great service!
The entire repair experience was very impressive. Receiving constant progress updates was appreciated and Roxanna's assistance was very professional. I will be pleased to recommend your service to my friends and family.
Loved the frequent updates! Roxanna Cruz was always quick to reply!
Eileen did a great job keeping me informed throughout the entire process. She is a great asset to you guys!
When I got my car back the front license plate was bent and frame was cracked beyond repair. My seats that needed to be cleaned because of the wreck were still wet after stating that I wanted them completely dry before I picked up my Kia. Sad day.