Everyone was great to deal with.
Great job to Robert. If everyone could be as helpful and attentive as he is, the world would be perfect.
The entire experience was very satisfying they kept me well-informed and everyone was very nice great customer service
As soon as I walked in the door Leeann was really nice and helpful. Dropping off my vehicle and getting my rental was easier than I expected. My estimator Dustin made the whole repair process very smooth and I had my truck back when promised. My truck looks as good as new. Thank you Trophy Nissan!
Robert was very nice and kept in touch with me about the progress on my car.
Robert was great with keeping my updated about my vehicle and was super nice when I picked it up. Excellent service!
I am very happy with the services.
The Team was very polite and very time effective with my car repairs
Quick and courteous service. A really liked the text updates, that was really convenient and gave peace of mind that my car was being handled in a timely manner.
The car was dusty both exterior and interior. I think a cleaning would've made the experience better.
The work was done in a timely manner. Very friendly staff.
Robert Fleming was a true pleasure to deal with throughout this process. I feel very satisfied with the work done so far. Thank you
Great service, high quality repairs, AND they cleaned my car!! Very polite, kept in touch to let me know the status of repairs. More than satisfied, surprised at the level of courtesy and quality.
They where faster then I thought they would .very Curtis and keep me informed about my car and did a great job thanks
Robert and his team are awesome!!! Love all of them so much!!!
Everything from beginning to end went well. I appreciated all the e.m. progress reports. Thanks
Sarah was great to work with.
Great work! I got in my accident not long after buying my car brand new, sad day. Thanks for making the repair process incredibly easy and for making my car sparkle and shine once again!
Just one thing that can help avoid future problems is to make sure to mention the methods of payment for the deductible and if it's a check a friendly reminder that a license will be needed ;)
A scratch remains near the damaged area on the car. However, one of your representatives noticed it too and made a note on the paper work. I should be contacted on Monday .
Dustin was so helpful and managed to get my car done early so i could go out of town for the weekend!
The employees were very nice. Glad to get text updates.
Great customer service. Everyone was personable and so helpful. Will def do business with again.
I an very satisfied with the service that I received from Trophy. However, I am very unhappy about the experience I had with Allstate and the handling of my claim. I was without my car for 59 days due to them not submitting my paperwork timely and following up on the status of my vehicle. I actually called you all about my car 28 days in, only to find out that my paperwork was never sent over to you al and no work had been started on my vehicle. Allstate totally dropped the ball on my claim and now do not want to be held accountable for rental overages. Thank you all for always providing a great experience during my purchase and this repair. Robert Fleming has gone over and above to keep me informed and maintain notes about what transpired. Thanks again.
Great service,pleased with staff and repairs done to my car. Very nice staff. Thank you!
Robert and the other workers were great but the Insurance Claims Adjuster Oswald was not.
My estimated time given to me about when. Itruck would be ready 1. Person in household. I needed to get deductible together trouble with rented because of time esti mated
Dustin was great and kept me notified and updated. He provided exceptional service
I really appreciate the great work done on my Nissan by Dustin Abbot and his team, my car looks and feels much better than it was before and I feel confident that it will take me far in years than previously anticipated. Thank you for a job well done and God bless you for your commitment to serving your community.
Thank you for your close attention to my situation !
Dustin was completely wonderful very helpful the best
Jessie Walley provides exceptional customer service. In fact he was more reliable than Geico and the adjusters that I delt with. Thank you for all the updates and making sure I was in the known about all the steps taken.
From the moment I walked in the doors of the collision center I was greeted with a smile, in a matter of minutes my car was checked in and I was on my way back to my office in an enterprise rental. It took only 4 days and my car was repaired, washed and ready to be picked up. I am a costumer for life.
Dustin and the office staff at Trophy Nissan Collision Center were so helpful! They kept me informed of my vehicle status and answered all my questions.
I really like how i was con tinted to be called on the statUS of my vehicle.
Everything was fine!no worries about the repairs!
Very impressed, can't even tell that I was rear ended and your staff was amazing.
Jessie was so friendly and he update my car everyday
My experience was great ... Went very smooth .. No problems .. Robert was awesome .... I'm a very satisfied customer .. Thank You again soooooo much
An extremely professional and friendly group of people. We will recommend them to all our family and friends. We are 100% satisfied!
I was charged $146.37 by Enterprise for rental due to parts delay. I was told that Trophy would notify Allstate and that I wouldn't have to pay.
Not notified re: arrival on recall parts for vehicle as promised, and getting late emails.
nice and friendly and they've done a excellent job
Robert Fleming treated me great and did what he said. Great job!
want to Thant Justin Abbott for excellent service, very nice young man
The entire team was great. I trust the team in this collision center to do a thorough job on my vehicle. There is a high level of professionalism exhibited by the team which includes the front counter staff who greets you with smile; mechanics who ensure that repairs are done to perfection; and the team of advisors and managers ensure customers are completely satisfied with the job. I'm very particular about my vehicle and Dustin cares about his customers and their experience while being served and he is very patient with me throughout the process. He is an asset to the company and your team. He is a great guy. Job well done. Thank you for your excellent customer service.
over the top work. no complaints whatsoever. I will use your repair service if ever I need to have repairs.
Thanks to Jesse Hailey for his personal attitude with me and giving expedient feedback on repairs.
Thank you to the Collison team for working the repair scheduled time around my vacation out of town. This helped tremendously I'm sure for both parties, but particularly for new, no rental was needed.
Excellent work you did! I will recommend Trophy to all my friends!
Robert my advisor, made this trip to Trophy Nissan a pleasant one compared to all the other obstacles I met up against in dealing with this claim. Had at least one place that did things the right way. Great customer satisfaction !!????
I am satisfied with the repair but there are a few molding issues that i will address with my rep on Monday.There was glass shards on the floor and in some of the seats. The seats and dash had dust on them. The rear seats had glass and dust in the creases. The outside was detailed fine but it looked like the inside was not done at all.
Awesome service. Every time I need collison repairs , trophy Nissan is the place I choose.
Better automated communication. I took my Juke in for repair on a Tuesday for front driver side damage and repairs were completed the following Thursday. I only received 2 text updates during this time. Not a big deal because every time I called it received great service and accurate updates.
Job well done and on time
Dustin was great; very helpful. And I am glad to have my car back. It looks great.
Everything was simple and super easy !!
Dustin was great. Kept me informed. I'm happy with the work the body shop did on my car. Would definitely use again but hope not to have to :)
All team members were were exceptionally friendly and polite; email updates were received as expected and my car looks great!
I'm very satisfied with ur good service and update information step by step .
Robert at Trophy was wonderful! From the very beginning he put my fears to rest. Trophy Nissan treated my Quest Van carefully, and did an amazing job on the repairs! The enterprise right next door was convenient, professional, and very helpful. You guys have a customer for life!
I really liked the open communication. Dustin kept me and my husband updatd through out the repair process. I'm glad to have my vehicle back.
Very good experience will highly recommend them
Working with Dustin was awesome. Very professional with me, keeping me inform concerning my car and I appreciate that.
Courteous team, the man in charge of my repair was very helpful. Parking lot is a bit cramped and there always seems to be a wrecker parked in the middle of the lot
I like how I was always updated on the statues of my car
Thank you so very much for a job well done!!!!
The entire team was excellent!
My car has not been repaired to my satisfaction.
Great service! Completed on schedule and daily updates. Thank you!
Give Robert a bonus for having to put up with me! He did a great job!
Vehicle Make : Mitsubishi
Jesse was so nice and The car looks brand-new it happened so fast thank you so much
Liked the progress reports texts and phone
The service was excellent..I love the consistent updates..my advisor Jesse was great
Excellent-Dustin was outstanding!!!
The service was horrible and has been a complete hassle. Issue after issue, a different story everytime I talked to someone. This has been going on for a almost 2 months and I still dont have my car. On a scale of 1-10 I give Trophy a -1. Horrible customer service and mechanical service!!
Robert Fleming could not have been more helpful. I was kept informed through the whole process and he took the time to answer every question I had.
My advisor kept me informed with the process and they did a good job on my car repairs!
Dustin was continually updating me. This put me at ease. I appreciated his calls, professionalism and great customer service. You are lucky to have such a wonderful employee. The collision department did an excellent job. I am a Trophy Nissan customer for life. Thanks and keep up the good work!!
Always great service when I come to trophy Nissan
Yesenia did an awesome job. She kept me updated all the time and was available for any questions or concerns I had.
Everything was and done in a timely manner will use them again if needed. Thanks to everyone involved
Everyone was very efficient and friendly and my car was ready when promised.
Repaired it n a reasonable time
They kept in touch with me and notified me every other day on the status of my vehicle repairs and made it so easy. Just dropped my car off and they took care of everything. My vehicle was even fixed a week before the promise date.
Trophy's repair team was excellent. The turn around time couldn't have been better. The employees who helped set everything up for me were remarkably efficient and conscientious. The only problem I had was with Enterprise Car Rental Agency which offices in Trophy's building and handles the customers referred through Trophy to insurance company I dealt with. There was a definite disconnect between Enterprise and Trophy and Farmers Insurance, which handled my claim. Enterprise could never find the information they needed at the time it was needed. The one person who worked for Enterprise was overwhelmed with telephone calls both times I was there, making it impossible to carry on a conversation with her and give her any information. Additionally, she would never accept the information Trophy's agents attempted to give her. The experience I had with Enterprise Rental left me frustrated and uninformed and I feel they are ill equipped to handle the business they have and are not good representatives for Trophy Collision Center clientele. My experience dealing with Trophy was above satisfactory. My experience dealing with Enterprise was beyond frustrating!
I loved the daily up-dates that were sent, made me feel like first rate attention was given. I would show the messages to my family and they were empresses also. They would have to call each day about their car and try to track down then one who had the answers that day
Thanks again for making my back-up accident as pain free as possible !
Jessie my experience absolutely wonderful
I'm really pleased with the work they did on my truck!!! JOB WELL DONE
I like how it looks my car
Austin & Lee Ann (front desk) were great! Over the top customer service all 3 times I came into shop. I give them a 12 out of 10!
It was a great experience from beginning to end. I was well informed and taken care of. Thank you, Trophy Nissan.
They made my car like new again always kept me updated
The cheerful greeting and positive attitude of the girls at the front desk was good. The same positive and compassionate responses of the agent that handled the job was satisfying to me. Even when the news was not to my liking she smoothed it over with her caring attitude. The work seems like it will hold up for a long time also.
Keep up the great work..!
Yesenia is amazing!!!! Her customer service was definitely top notch.
After dealing with a very stressful situation with the other insurance, I was transferred to her. In about an hour or 2 she had my car picked up and called to follow up every time there was something done.
I love the whole team at trophy Nissan, you all have always been great and easy to work with.
Thank you yesenia!!!!
I loved the text message updates!
Really liked the rep that kept in constant contact with me
Thank you to all involved with the repair of my Nissan Rogue.
Jessie kept me in the know about the process of my repair. It was ready when promised and fixed like new.
You guys always do a fantastic job I airways recommend you to everyone I know
Very smooth repair. Done quickly and looks great.
Good work. Dustin was excellent communicator.
I was very satisfied with the the service and the way they fix my car Dustin was excellent
El servicio excelente y muy r¡pido quede muy satisfecho
I like how the job was done fast and it looks great
Except for a squeaky door, all looks great. ****-****-xxxx
I just got the car about two hours hours ago. This far and from the looks of it, it is a job welldone. I am also pleased with the rate of communication with me and level of proficiency. I will recommend you to anyone.
Yesenia went above and beyond to explain and kept us update about and firing entire process. Thank you for great Customer Service!
Thanks for the first class service I received at your facility your team did a great job.my infinity 37 looks perfect. Thanks for your hard work.
Excellent Service! Vehicle ready on time as promised. Collision Staff deserve a "raise"! :-)
the repair was of poor quality
the new pieces in poor condition
From the meet and great, to the updates while waiting, to the send of, the communication was great. Everyone was well spoken and had great manners. You made us feel comfortable and were easy to do business with. Thank you
Very courteous and helpful employees.
The original completion date was pushed back and pushed back and pushed back. I had to call to follow up on the car as well as stop by. When I finally picked up the car on Saturday morning, the knob to my radio was missing, the paint job on the bumper on the driver side was not neat. The service advisor took pictures of my concerns and stated that a notation would be made. I was to be contacted by Jesse the rep for MetLife. It has been 3 days and there has been no contact made by anyone from Trophy Collision Center. I was set to have another vehicle repaired by Trophy Collision Center, I will be having my insurance to cancel the check and send me to another repair place.
After a horrible experience with Chuck, Yesenia took care of things exactly how they should have been from the beginning. She definitely deserves to be rewarded.
Yesenia Paz was a great advisor and got the car back to me a day earlier than I expected!
I received a call two days PRIOR to my completion date that it was ready only to find out that I am driving it and STILL have to take it back, this will be twice taking it back, due to the poor follow up of inspecting it to competition . Totally disappointed again due to the fact that I am now having to leave work and cancel appointments because of the lack of workmanship done to my vehicle.
Jesse my technician and LeAnn were AWESOME. Very professional and courteous!
My car looks great, and the personnel went out of there were very helpful!
Professional and always informative.
Dustin Abbot was my service rep. He did an excellent job and made me feel very comfortable. He went above and beyond to make sure my car was perfect. Thanks for the great service.
Dustin was fabulous in handling my car. Everything was great...ready before time and looks just like new. I hope not to see you again but if I have an accident I'll be back.
Everything looks good! Great job!
Really fast and really nice job
Keep up the good work and customer service.
Good work on my car but way to expensive
I'm glad that I found this place, excellent job and grate customer service.
Thank you so much!!!
Dustin did an excellent job on keep us posted on the updates all the time our car was in the collision department
I couldn't have asked for a better advisor. Yesenia always kept me informed about what was going on the whole 30 days that my car was there. She called text what ever it took she did it. Wonderful customer service and for that reason I will always bring my car to Trophy Nissan. Thanks Yesenia Paz
Yesenia was amazing. She was helpful,knowledgeable, friendly and she followed thru every step of the way. She texted me every day or every other day to let me know what was happening. I can say enough about your entire staff and their williness to make the process smooth for the guest. I please I made the choice I did to take my car to trophy nissan. Thank you
We were extremely impressed with Chuck & the timely way Nissan Collision got our car done. 3 days ahead of schedule. Thanks.
I have used Trophy Collision 3 separate times and I have been completely satisfied always prompt on repairs and notifications
This group of people to service me were awesome. Each step of the way was easy and very pleasant with this outstanding and friendly staff. Thanks
Dustin was awesome he kelp me well informed, the whole process including the rental was awesome
My customer rep was professional, knowledgable, and kept his word on the completion time. I'm very satisfied with my customer experience.
The staff is very friendly. They greet you warmly when you arrive. Your wait time is short befote you ate with your Tech to assess your damages. They kept in touch with me daily providing updates. My car was ready when promised. It was a great experience. Enterprise eas great and easy to work eith as well.
Overall job was great. Dustin and his team were excellent. No complaints.
Vehicle was returned to us in a clean functional state. We appreciate the dedication to task.
Yesenia was very helpful throughout the entire experience and she showed compassion for our situation of being displaced by the tornado. She is definitely an asset to your company. I don't remember the woman's name working the counter in collision but she was always very polite and helpful as well. We appreciate all of the help and hard work to get our Rogue fixed and back to us. God bless!
Yesenia took care of me all the way to being picked up at my home. A nice experience.
Great job. Updated me with status of the vehicle every now and then.
I have used your services twice now, and both times it has been excellent.
We will be bringing in my wife's car shortly for repair.
The team at trophy has always exceeded my expectations every time, this one was even better Dustin took care of me and kept me up to date with everything
Thank you for a job well done.
Amazing job on my Nissan Maxima, it feels brand new.
I had a great experience at Trophy Nissan. I received regular notifications and my repair was done in a week. I would highly recommend this collision center to anyone in need of a repair.
Great interaction through the whole process
Everyone was extremely ice and helpful. I was updated often as they said I would be and my car was fixed in a timely manner.
Excellent service from check-in to check out!
I didn't feel like anyone there listened to me nor communicated very well about the process. I never got an estimate until the work on the car had already started. I felt I was treated as a nuisance.
My advisor Dustin was great!!
Trophy Nissan Service Center always delivers embassy level careful!!!!!
I always get high quality service here. And they do a great job returning my car to me washed cleaned!
Thank you for a service well done!
Work done looks great! I was kept informed. Will come back when needed and will refer others.
Vehicle broke down before gettin home 30 mile radience. Left stranded waiting on tow truck.Mean time i had return rental vehicle so was left with no transportation
The adjuster was very knowledgeable
Convenience .... Exceptional quality of repairs ... Most of all the professional, efficient, courteous & friendly service received from Dustin. This guy "ROCKS" ... You should clone him as he is the epitome of what a Service Advisor should be.
I absolutely love the way my car looks. Thank you!
My experience was excellent
I think the job was done in a timely manner..
Friendly people, good communication and a good repair job.
Thank you for your professional and outstanding service that was given to me and my vehicle for a job well done
I had the pleasure of being helped by Chuck, he is by far one of the friendliest, most customer service oriented person I've ever dealt with. Trophy Nissan truly has a gem on their team. Always kept me updated on my mother's car, got it done sooner than anticipated and did a spectacular job.
The car looked brand new. Yesenia was so polite and promt upon my arrival to drop my car off. During the whole process she updated me. She made sure my car was completely repaired, as did the whole team. I have used Trophy Nissan's collision center before, and they always do the best job possible! And this is why I returned to them to repair my Nissan.
On a scale of 1-10 Dustin did an 11 job.
Yesenia was very upbeat and to the point on what she could do for me. I really like her attitude, friendliness and how she was able to assure me that my vehicle would be taken care of with the upmost care. She did not make any promises and kept her word on the length of my repairs. I think you have a great front staff that greeted me when I had trouble with AAA and Yesenia is an asset to your company because she was so wonderful to deal with through out the process of my vehicle bring repaired. Thank you for exceptional service!! Thank you Yesenia and the front desk.
All of the staff were courteous and professional throughout the entire process.