The entire team was amazing! They kept me well informed of the progress and were able to get my car back to me early!
Great service! Everyone was friendly and professional.
Great job! Can't tell it was ever hit from behind! Thanks guys!
Service was exceptional. Really appreciated being updated daily with the progress of the repairs.
Robert is very efficient and loves to do a good job!
Yes and was done way before time
Trophy Nissan always does such exemplary work. You know the jov will get done right.
Emails regarding updates as to progress of repairs was great!
Great customer service which is hard to find these days. My truck was ready early and looks great.
Vehicle Make : Volkswagen
Great customer service!!!
I was very happy with the dedication to having my vehicle repaired properly.
I don't think my car was thoroughly inspected and checked out to ensure no hidden damages occurred when it was hit. After being without my car for 2 weeks I got it back & it is not driving properly and when I advised the Trophy Nissan employee who hit my car of the shaking I experienced when I drove my car, he told me he doesn't see how it could be shaking because the damages he incurred to my car were only cosmetic. Then went on to question me about when was the last time I had my tires balanced and rotated and tried to blame the problem on me having aftermarket wheels. I informed him that i have never had any issues with my car shaking or pulling until now, after he hit it and after I received it back from Trophy Nissan repairing it. So I informed Dustin that I would now like to take my car to my regular dealership to be checked out and he told me I can't take my car to my dealership until I get approval from Trophy Nissan's insurance. I DO NOT APPRECIATE being told where I can take my car. I have the right to take my car where I please. My car has been damaged, through NO FAULT of my own by a Trophy Nissan employee and then I am the one being treated disrespectfully because I want my car repaired properly and restored to it's original operating condition, prior to being hit. I am not at all satisfied with this treatment. As this is not the first time this employee has implied that the damages he caused to my car were not major enough to cause certain damage or any injury. When I had informed Dustin that I was unable to complete a form & return it to him because I wasnt feeling well & had been to the Emergency room the night after the accident occurred. He promptly text me back and informed me that he had already notified the insurance company that he was driving less than 5mph when he hit me. Yet the amount of damage caused to my car clearly shows the speed at impact was more than 5mph, as well as the numerous witnesses who were standing outside and saw the entire accident and how it occurred and can confirm that I was sitting completely still, and not moving when I was hit. However, I never indicated in anyway that I went to the hospital due to injury from the accident, he quickly became defensive and proclaimed that he had already notified the insurance that he was driving less than 5mph. I, in no way ever claimed to want anything but for my car to be repaired properly and I am the one being inconvenienced and then treated as if I am the problem. I've had to miss work, leave work to come back and forth to Trophy Nissan, only to find after I texted and made arrangements for my car to be checked out, to get there and be told the mechanic has left for the day. This is a waste of my time, my gas and the inconvenience of coming and not receiving the service promised then having to schedule to come again the next day. I do not appreciate it!
Robert finished the car early, was updated through the process. Great experience
A job well done I was amazed how good my car looked I was sad going into it but I came out of it smiling! Thank you so much Dustin Abbott you were absolutely wonderful extremely nice and very knowledgeable.
Robert is a great advisor. Friendly and very professional. Even though it was an accident I liked working and dealing with Robert. Thank you Robert
Exceptional service. From the 1st phone call to the time I turned in my rental and drove away with my beautifully restored car. And Robert was the best. Informative, responsive, thorough and professional. Thank you!
Got the job done right and the time that they said it would get done in exclamation great service all around I get it A10
Dustin did an amazing job keeping me updated on my car. I really appreciate him and his professionalism.
Everything was perfect and super fast service ... thank you Robert
Quick, easy, and employees all informative and helpful. Also appreciated the text option for updates.
The whole entire staff was amazing very helpful kept me informed on my car progress and even when it was finished and it was able to pick it up right away they kept my car til I was. When i walked it in the door they assure me everything was gonna be ok. Truly appreciate they service and will recommend all my friends who have Nissan to them
They did an awesome job!! Super friendly, kept me very informed and completed the job before schedule.
Everything went as planned. Even got my car back earlier than promised.
Very happy with the repairs down on my brand new Nissan Maxima. My car looks brand new again. And thanks to the gentleman that help me he was polite he was very efficient.
Satisfied and appreciated the text updates
I wanna say Thank you Every One Touch my make you so much
Great job,my truck is look like a brand new a gain,I rate you 10 and two tump up great job,my wife and my kids are very happy, they don't believe they can fix it,thank you guys and god. bless
Great job, very satisfied with the repairs!
Dustin was awesome! Worked with my schedule, and made it very easy and convenient for me to get my car repaired.
Thanks for keeping me updated. The car looks great.
I love that my vehicle was done in a promptly manner and I was always updated throughout the repairs. Dustin and his staff delivered truly exceptional service!! Thank you Trophy Collision!
Friendly, courteous, prompt, great follow up
Dustin and team were terrific all the way they the process. Very happy I went with Trophy to repair my car. Would do it again and recommend to others as well,
Thank you, Dustin!
I am truly very happy and pleased with the work/repairs completed on my car! I was surprised that it was completed 8 days earlier before the original estimate. Thanks so much!
Vehicle Make : Mitsubishi
I was very satisfied with the excellent work that was done on my car and all the employees were very professional and very helpful
Completed repairs 3 days early. Timing is every thing when you are without your car.
I just want to say that Robert Fleming was great thru the complete process and answer all the question that I had great asset.
My car looked great and I was really impressed with the fact that they vacuumed my car out and wiped it down and left it in better condition that it was in when I dropped it off. That sent it over the top for me in the process was very easy.
Dustin kept me informed. Nice job.
Kept me up to date at all times, very fast, they were super friendly, also the car was ready right on time!
Everyone was very nice, and very professional and th work turned out nice. Thanks!
From the time I dropped my car off up until I picked my car up everyone was so nice and kept me informed throughout the whole process.
Dustin was a true professional. He was patient and kind. And most importantly competent.
I appreciate the quick service...And the car looks great!
I was very pleased with the updates that I've received on my vehicle. An app on my pick up everything was explained to me perfectly by Robert. Great job
Justo was very helpful and courteous. He kept me updated on everything and that's something you don't get a lot from places so I appreciate his help so much! Thank you
Justo was great to work with and kept me updated along the way.
Vehicle Make : Mitsubishi
Dustin was amazing. If he was a food topping, he'd be Awesome Sauce. if he was a website, he'd be www.thebomb.com! He made me feel like a part of the team, as if I'd known him for 9 months and 25 days! Thanks Dustin for your incredible dedication to what you do. A true master at his craft!
Satisfied with my experience! Very punctual, easy, painless. Great service!
From the moment I brought my car in to picking it up, early, I was well taken care of. Completely satisfied!
The staff was very patient and efficient with helping me fix my car and filling out the forms. Everything was explained to me in very thorough and efficient manner. Thank you for all your help!
Sara was awesome! She communicated very effectively in letting me know what's going on!
Great service and beautiful repair work.
This is superior customer service at its best. I have not experienced this type of customer service in years! I have a Honda, and yet I chose to give my business to the competition. Keep up the great work. I might just decide to bring all my business here because of the experience I have received. Communication was right on track on keeping me posted with my cars repairs. Seem less and flawless! Thank you Roger and team!
excellent service, painless process
Dustin did a great job, very professional, quick, and beautiful work.. My car looks brand new.
Robert kept me well informed on the status of repair
Robert was great. He was informative and punctual with the timeline he gave me. Overall I was impressed with his customer service. It's because of people like Robert why I choose Nissan.
My car looks great, job was completed ahead of schedule and I was kept informed every step of the way! Glad I brought my car to Nissan!
I asked to check a main concern before any other reparations. However they fixed everything else except the main concern.
Everything was handled timely and professionally. I was informed of the progress of the work, friendly staff and service. I would recommend to others needing this work done for their vehicles.
Really great service and they did a great job!
Excellent service! Thank you Trophy Nissan!
Have used your Nissan service before...dependable, courteous, professional
My experience with you was easy & pleasant from beginning to end. Thanks to all involved for making it pain free.
Dustin was great to work with. He kept me informed and delivered the car earlier than planned.
Robert Fleming was a great help and explained everytime to us and kept us up to date on a daily basis with status of our vehicle He also helped us with our insurance issue we were happening.I wouldn't take my vehicle anywhere else to have it repaired. Robert was outstandong.
Vehicle Make : Mitsubishi
Sarah was a BIG help getting thing done for me. This whole accident was new to me and she help with all answers that I had. Thanks Sarah for taking care of it for me.
Appreciate the updates on progress
Car looks good. Thank you.
Robert was extremely helpful and informative
Dustin was truly amazing thru the entire process !
I really appreciated the constant updates the communication about my car was very good
When I handed the car to Trophy Nissan, I felt unburdened that the car was in good hands and I could trust this place. I was never let down during the process. I received emails about the updates and the details about what was being done. When I picked up the car, I was told that the car was taken for test drive and everything is fixed. I was very happy to receive my car back in such like new condition. I will always come to this place and I will recommend this place to everyone.
Thanks for the job well done,
Dustin communicated the progress of my vehicle at all times so I would know what to expect. Also, there was little to no wait time while dropping off or picking up.
Thank You So Much for treating my car as part of Y'all family, really appreciate it.
Friendly staff. Completely satisfied.
Excellent, kept me informed and delivered.
Justin did a professional job thanks
They were friendly helpful and kept me well informed
Excellent customer service!!!
Robert Fleaming did a fantastic job on keeping me informed on the progress they were making on my repairs.
Everything was great. Got my car back earlier than promised.
Excellent service, my car was finished faster than expected!
I am happy with the results that I received in the service I received
Yes very satisfied ,the employee are very nice and concern about me as a customer .
The three ladies up front are always helpful and enthusiastic. Dustin always takes great care of me and keeps me updated. This was my second experience and I will continue to come back.
very professional and friendly
Great experience throughout. My car looks brand new all over again and it was an easy process. Got my car back days before it was due. Great workers and people. Thank you so much again.
Sara was more than gracious in always keeping me informed about my car's progress during the repair.
Sara was absolutely amazing! Thanks once again!!
Robert was very knowledgeable and kind and the car looks great
Everyone was so nice will always bring my car there to get fixed but hope to never have to have a very Merry Christmas
Got the car back a week ahead of schedule.
Service was great from Nissan Collison Dept.Yarsenia from help desk was great kept informed on all details by text meaasges.Enterprise Victor and staff was on point with car rental replacement.
Dustin did great job, made everything stress free.
I was notified of the process via text of the process. I really like that and it kept me aware of what was going on with my vehicle. Robert was efficient and courteous . Satisfied Customer.
Excellent and friendly service.
At this point I'm very satisfied. Great job! Oh they could have but some washer fluid in since the light was on. Otherwise great job.
Rob and Boris are fantastic! Boris was so kind to lend me a vehicle when I didn't have rental insurance and Rob always kept me up to date and made sure my car had a speedy recovery. I am so thankful for them both!
Robert Fleming and the rest of the staff including the receptionists at the front desk were very professional and courteous. They were very helpful in taking care of my needs over a very busy holiday weekend.
They went out of their way to resolve any issues and exceeded my expectations.
I would gladly recommend Trophy Collision in Mesquite to anyone needing a top quality repair facility.
They did a great job, I was informed about the status of my car daily.
Robert was so very kind and helpful and professional!
The staff was personable as well!
My car looked amazing and so clean--like new!!!
Thanks ever so much for the 110% !!
Great service, my car was ready on time. They even washed it.
I loved the updates on my cell phone. Excellent customer service inside as well.
The repair took too long and the logo on the driver door is wrong.
Dustin communicated with me and was very helpful. I would rate his service a 10/10.
Dustin was great and made the process so easy!
Sara was the best..thank u Sara 4 taking care of me
Robert was very nice and informative about the job done on my car. And my car looks great.
Always great customer service!
Dustin was great in Collison repair. All was done timely
All the staff are very friendly. They took take care of me right away. Im very satisfied with this place. I give them 10.
My nissan versa looked like it was never rear ended glad to have my baby back home thanks Robert and the trophy nissan team!!!
Great experience every time I come to trophy
Beautiful work by professional employees that obviously take a great deal of pride in their work! Thank you all!
Very professional customer service and superb repair job!
Everything was as I was told it would be, thank you.
Once again Robert Fleming proved to be outstanding with my service. I will return if ever needed thanks to him
Love my truck yall did an awesome job and got it done 2 weeks early.
Thx u for cleaning my car. It was so nice to have my car looking nice.
Leanne at the front desk at trophy nissan collision was very rude to me
Robert was outstanding he went out of his way to help us thanks to him we will be back if needed
Thank you for an excellent service ,I appreciate the crew from trophy Nissan specially,Mr.Robert Fleming!!!!!!
The car looks brand new again and everything looks in great shape and I really like it you did a really good job
Dustin was very professional and very efficient. He kept me inform of every step they were taking in order to replace my headlight. He needs to be commended. The young ladies at the front desk were very efficient also. I am very satisfied.
I'm satisfied with the repair, I requested quote for minor damage while I dropped off but get no response
I really want to thank Dustin for the job he did taking care of our car.
Very satisfied with the entire process specially with the rep who assisted us, he kept us updated thru the whole process and was very kind and helpful. Thanks!
Very professional & in a timely manner
Everyone was great to deal with.
Great job to Robert. If everyone could be as helpful and attentive as he is, the world would be perfect.
The entire experience was very satisfying they kept me well-informed and everyone was very nice great customer service
As soon as I walked in the door Leeann was really nice and helpful. Dropping off my vehicle and getting my rental was easier than I expected. My estimator Dustin made the whole repair process very smooth and I had my truck back when promised. My truck looks as good as new. Thank you Trophy Nissan!
Robert was very nice and kept in touch with me about the progress on my car.
Robert was great with keeping my updated about my vehicle and was super nice when I picked it up. Excellent service!
I am very happy with the services.
The Team was very polite and very time effective with my car repairs
Quick and courteous service. A really liked the text updates, that was really convenient and gave peace of mind that my car was being handled in a timely manner.
The car was dusty both exterior and interior. I think a cleaning would've made the experience better.
The work was done in a timely manner. Very friendly staff.
Robert Fleming was a true pleasure to deal with throughout this process. I feel very satisfied with the work done so far. Thank you
Great service, high quality repairs, AND they cleaned my car!! Very polite, kept in touch to let me know the status of repairs. More than satisfied, surprised at the level of courtesy and quality.
They where faster then I thought they would .very Curtis and keep me informed about my car and did a great job thanks
Robert and his team are awesome!!! Love all of them so much!!!
Everything from beginning to end went well. I appreciated all the e.m. progress reports. Thanks
Sarah was great to work with.
Great work! I got in my accident not long after buying my car brand new, sad day. Thanks for making the repair process incredibly easy and for making my car sparkle and shine once again!
Just one thing that can help avoid future problems is to make sure to mention the methods of payment for the deductible and if it's a check a friendly reminder that a license will be needed ;)
A scratch remains near the damaged area on the car. However, one of your representatives noticed it too and made a note on the paper work. I should be contacted on Monday .
Dustin was so helpful and managed to get my car done early so i could go out of town for the weekend!
The employees were very nice. Glad to get text updates.
Great customer service. Everyone was personable and so helpful. Will def do business with again.
I an very satisfied with the service that I received from Trophy. However, I am very unhappy about the experience I had with Allstate and the handling of my claim. I was without my car for 59 days due to them not submitting my paperwork timely and following up on the status of my vehicle. I actually called you all about my car 28 days in, only to find out that my paperwork was never sent over to you al and no work had been started on my vehicle. Allstate totally dropped the **** on my claim and now do not want to be held accountable for rental overages. Thank you all for always providing a great experience during my purchase and this repair. Robert Fleming has gone over and above to keep me informed and maintain notes about what transpired. Thanks again.
Great service,pleased with staff and repairs done to my car. Very nice staff. Thank you!
Robert and the other workers were great but the Insurance Claims Adjuster Oswald was not.
My estimated time given to me about when. Itruck would be ready ****. Person in household. I needed to get deductible together trouble with rented because of time esti mated
Dustin was great and kept me notified and updated. He provided exceptional service
I really appreciate the great work done on my Nissan by Dustin Abbot and his team, my car looks and feels much better than it was before and I feel confident that it will take me far in years than previously anticipated. Thank you for a job well done and God bless you for your commitment to serving your community.
Thank you for your close attention to my situation !
Dustin was completely wonderful very helpful the best
Jessie Walley provides exceptional customer service. In fact he was more reliable than Geico and the adjusters that I delt with. Thank you for all the updates and making sure I was in the known about all the steps taken.
From the moment I walked in the doors of the collision center I was greeted with a smile, in a matter of minutes my car was checked in and I was on my way back to my office in an enterprise rental. It took only 4 days and my car was repaired, washed and ready to be picked up. I am a costumer for life.
Dustin and the office staff at Trophy Nissan Collision Center were so helpful! They kept me informed of my vehicle status and answered all my questions.
I really like how i was con tinted to be called on the statUS of my vehicle.
Everything was fine!no worries about the repairs!
Very impressed, can't even tell that I was rear ended and your staff was amazing.
Jessie was so friendly and he update my car everyday
My experience was great ... Went very smooth .. No problems .. Robert was awesome .... I'm a very satisfied customer .. Thank You again soooooo much