STARS 1 - USAA's Direct Repair Program

Twenty–five Army officers founded USAA to insure each other, when no one else would. Today, USAA insures people in every branch of the military and the company has grown in a big way.

Generations later, military members, veterans who have received an honorable discharge and their eligible family members may still pass down the eligibility for USAA membership. In addition, they earn access to exclusive privileges by owning USAA auto insurance.

We Make Your Repair Seamless and Hassle-Free

USAA handles every aspect of your claim, including the following customer service deliverables:

• Exceptional service. USAA was rated the highest in customer advocacy in a survey conducted by Forrester Research, Inc.

• Award-winning customer service. We can help you get guaranteed repairs at more than 2,300 USAA-approved locations nationwide.

• Arrange your repairs. You have the right to select the repair shop of your choice. If you are uncertain where to have your damaged vehicle repaired, USAA can assist you in selecting a repairer in the USAA's STARS 1 auto repair network convenient to your business or home. If you select the STARS option, repairs will be warranted for as long as you own the vehicle.

Stars 1 is an Industry Leader

USAA has been leading the way since 1922 when it was established as the United States Army Automobile Association. Since then, we have been insuring people in the military nationwide. For the finest collision repairs, USAA customers call upon our STARS 1 Direct Repair Program for the finest quality repairs available in the industry today. 

Sources: USAA

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Ed Attanasio - Editor for