Permanent General Companies is a US insurance agency whose family of companies offer primarily non-standard auto insurance online, including to drivers with spotty records or those with poor credit. Its subsidiaries are Permanent General Assurance Corporation, Permanent General Assurance Corporation of Ohio, and The General Automobile Insurance Company, Inc. Together, this group sells insurance in 25 states through the Internet, call centers, partner retail stores, and independent agents in certain states. Permanent General Companies is a subsidiary of PGC Holdings, which was acquired by  "American Family " Mutual Insurance Company in December 2012. In January 2013 Permanent General rebranded under The General name.


PGC Insurance Certified Repair Program .............

P G C 's Certified Rpair Program , Mirrors the program of it's joined company of " American Family Insurance "

When you’re in need of auto repair services, the choice is yours. However, if you have not selected a body shop or glass repair facility, please consider two American Family Insurance programs that save you time and provide a workmanship guarantee.

Certified Repair Program

With American Family's Certified Repair Program (CRP), you select a pre-qualified auto repair facility and we take care of the rest.

What are the benefits of selecting a CRP shop?


Repairs have a lifetime workmanship guarantee backed by American Family.


Because of our direct relationship with these shops, repairs can begin sooner than at non-CRP facilities.


There's no need for you to get multiple estimates.


The bill (minus deductible) is sent directly to American Family.


Our CRP shops meet the highest standards for repairs and customer service.

Paying for your repairs out of pocket?

We’ve asked our CRP shops to charge our customers paying out of pocket the same labor rates American Family pays. Ask your claims representative or agent to find a shop near you, or locate one online, and you’ll have peace of mind knowing you’re being charged a fair price.

Note: If you are a body shop interested in participating in the American Family Certified Repair Program, please complete our contact form.

Here's what our customers are saying –

"They were very courteous, professional and told me exactly what to expect. When I picked up the car, it looked as though there were no damages ever done to it. It looks perfect." – Lisa S., Kansas

"How friendly they were. They explained everything that they would do to the car and it was all very high quality work." – Zain R., Illinois

"They were really friendly and they kept me up-to-date on the repair process. They got the job done when they said it would be done." – Eugene M., Missouri