MetLife Auto Concierge Auto Repair Experience (CARE) .........
Our goal is to provide you with an outstanding claim experience with a safety net to protect you from any pitfalls during the repair process. Our CARE program features reputable, licensed auto repair facilities right in your neighborhood that we’ve chosen to be part of our CARE network. Because of their proven performance and quality, your repairs will be guaranteed coast-to-coast for as long as you own your car.
In addition, we offer the convenience of ‘Drop & Go’ concierge rental service through Enterprise Rent-A-Car®. If you carry rental coverage and choose to rent through Enterprise Rent-A-Car®, an Enterprise representative will meet you at the shop on the day of your appointment. For ‘Drop & Go’ customers there is no need to get an estimate and then schedule another appointment for repairs. Just ‘Drop & Go’ all on one date.
Our CARE program is totally voluntary, so if you have a favorite shop not in our CARE program, we will work with them to get you back on the road, but cannot guarantee the repairs or offer our concierge service.1