GEICO's Auto Repair Xpress (ARX) program maximizes convenience and ensures a quality collision repair on each and every vehicle. At an ARX shop, you will always receive priority treatment throughout the entire process, including a service experience that is unmatched.
As a GEICO Auto Repair Xpress® customer, you have our commitment to deliver a customer service experience that will put your mind at ease. By stripping all of the anxiety and stress out of the process, GEICO clients are treated with respect, full transparency and guaranteeing a positive experience throughout.
As a GEICO customer, you will always receive the following:
- A friendly greeting from your specially trained GEICO Auto Damage Adjuster.
- A thorough explanation of our hassle-free Auto Repair Xpress® process that will deliver peace of mind.
- A complete explanation of your repair estimate and expected repair time.
- The convenience of one-stop rental pick-up and return at your ARX location with the appropriate coverage.
- Updates to keep you informed on the status of your vehicle repair.
- Confidence in knowing that your vehicle will be checked for repair quality before you are notified that your vehicle is ready to be returned to you.
- Satisfaction with a timely, quality repair that is backed by a written lifetime guarantee that will be provided when you take delivery of your repaired vehicle.
We value you as a customer and want to make your claim experience as worry-free as possible. The GEICO family thanks you in advance for allowing us to take care of your claim, because accidents are never fun.