The oldest and largest insurance company headquartered in the state, First Insurance Company of Hawaii

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About First Insurance .........

Since 1911, we've had Hawaii covered.

The oldest and largest insurance company headquartered in the state, First Insurance Company of Hawaii, Ltd. (FICOH) has been serving the insurance needs of Hawaii's residents and businesses since 1911.  Our company has an "A+ (Superior)" rating from A.M. Best and Standard and Poor's, with a Policyholders' Surplus of more than $288 million as of December 31, 2014.

FICOH provides a wide range of personal and commercial insurance products, which we distribute through 27 independent agencies throughout Hawaii.  Our brokerage operation, First Risk Management Services (FiRMS), is set up to place non-standard risks.  Through our comprehensive insurance offerings across FICOH and FiRMS, we are uniquely positioned to fill the insurance needs of island residents and businesses.

From its beginning, FICOH has recognized its debt to Hawaii and endeavored to make it a vibrant place through community leadership, service and charitable contributions.

First CAT, which stands for First Community Action Team, is the avenue through which our associates perform volunteer service in the community.  As part of a longstanding partnership with Hawaii Meals on Wheels, First CAT volunteers deliver hot meals to elderly and home bound community members in the Punchbowl area every Thursday and Friday, adding up to more than 500 meal deliveries a year.

In addition, FICOH supports many local organizations through monetary donations made by our First Insurance Charitable Foundation.

FICOH is a member of the Tokio Marine North America (TMNA) group of companies.



Claims .......

Fast, friendly, and efficient service.

When you’ve experienced loss or damage to your property, nothing is more important to you than having your claim handled quickly and with understanding.

At First Insurance, we take special pride in delivering prompt, personalized claims service. This commitment is consistently reflected in customer satisfaction surveys showing that over 97% of our customers rate our claims service as “satisfactory” or "very satisfactory ."

And because all of our claims adjusters are located in Hawaii, they’re equipped with the local knowledge and physical proximity needed to provide you with fast, professional service.



Direct Repair Program ......

Auto Repair – Quick, simple, guaranteed.
First Insurance Company of Hawaii is pleased to offer our Direct Repair Program (DRP). Our DRP partners meet the highest industry standards for repair, and we guarantee their workmanship for as long as you own your car.
DRP features include:
• A quick, single stop for auto repairs
• Estimates from various repair shops not needed
• Appraiser not needed before work begins
• Simplified claims process
• 29 DRP shops throughout the state — prescreened and certified to represent First Insurance.
With a 97% claims satisfaction rate, it’s no wonder Hawaii drivers like us.


At First Insurance, we take pride in having achieved a claims satisfaction rate of more than 97%. Not only do we have the most auto claims adjusters in Hawaii, but we also have adjusters located on Kauai, Maui, and the Big Island. We take pride in making sure your claim is handled as quickly and efficiently as possible, getting you back on the road in no time. Ask an agent near you for more information about our exceptional service.
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