Chartis is a global property and casualty firm providing business and personal insurance products to more than 40 million customers on five continents. Originally known as AIU Holdings LLC, Chartis was incorporated in 1946 as the property and casualty arm of American International Group (AIG). It was re-branded with the Chartis name in 2009.


In the United States, Chartis does business under the name Chartis USA, Inc. It owns several dozen subsidiaries in three states that provide the bulk of the company’s insurance underwriting in the U.S. A sampling of these companies includes Illinois National Insurance Company, Granite State Insurance Company, and 21st Century Casualty Company. It is important to note that Chartis and its subsidiaries do not provide auto insurance for individual consumers. That portion of AIG’s business was sold to the Farmers Insurance Company in 2009


Chartis Claims

Chartis maintains that it strives to provide excellent customer service and claims processing. The company also says that good claims service doesn’t happen overnight; it is something that is developed through years of experience. Chartis operates more than 320 claims centers around the world, staffed by 9,000 trained claims specialists. The company handled more than four million claims across all of its lines in 2010 while still remaining financially viable.

The first place to look for claims information is on your policy documents. In those documents you’re likely to findinstructions, as well as telephone numbers and e-mail addresses for your regional center. If that’s not possible, the Chartis website has a dedicated claims section with the appropriate links