" MPR " The Member Preferred Repairs Program

Automobile Club of Southern California - Member Preferred Repair Program


We are always with you, day or night, to make the necessary arrangements for getting you back on the road following an accident:

What to expect when filing an auto claim

Accidents happen when you least expect them. Being prepared is key when the unexpected occurs. Knowing the proper steps to take after an accident will assist in the claims process.

  1. Contact emergency services and the police department to obtain medical assistance for anyone injured.
  2. Take reasonable measures to make sure your vehicle is in a safe location.
  3. Write down the license plate number of all involved vehicles.
  4. Exchange information with all drivers involved in the collision. Get contact information from all passengers and witnesses.
  5. Take photos of the scene, including all damaged vehicles involved.
  6. Sketch the accident (layout of the roadway, placement of vehicles, and how it happened: side impact, front impact, etc.)
  7. Discuss the accident with police only, not others involved in the accident.
  8. Call 1-800-672-5246 to report your claim (a Claims Service Representative will contact you promptly to guide you through the claims process).

Here are the key steps in handling your claim from start to finish:

  1. Gathering the facts of the accident to determine responsibility
  2. Explain coverage and benefits of your policy
  3. Arranging repairs and a rental car if your policy affords coverage
  4. Coordinate a tow to your shop preference if your vehicle is not drivable

Your Claims Service Representative will be with you throughout the entire Claims Process to alleviate any fears and answer any questions you may have.



AAA Member Preferred Repairs

If you insure your vehicle through AAA, your repair process will be as simple as possible. AAA Member Preferred Repairs offers referrals to pre-qualified repair facilities, including specialists in stereo equipment and auto glass replacement. As a result, potential inconveniences are minimized, and the quality of service you receive is maximized with a lifetime warranty on workmanship.1

Naturally, you’re free to have your vehicle serviced at a repair facility of your choice. But, considering all of the advantages of AAA Member Preferred Repairs, we think you’ll agree it represents an excellent choice. Just call us at 1-800-672-5246 the next time you have an auto claim, and we’ll provide you with the names of pre-qualified facilities closest to you.