21st Century Insurance customers will now benefit from a new claim service experience.




21st Century Insurance customers will now benefit from a  new claim service  experience.


Welcome to HelpPoint Claim Services by Farmers® - the new name and face of auto claim services for 21st Century customers. Our award-winning claim service is staffed with over 12,500 claims professionals who are focused on helping you when you need us most. Here is what else makes HelpPoint Claim Services unique:

  • You can contact us 24 hours, 7 days a week to speak with a knowledgeable professional for all your claim needs.

  • The Farmers Direct Repair Program. This trusted network of over 2,500 repair facilities nationwide gives our customers faster service and quality repair work - all of which is guaranteed for as long as you own your car.

  • A state-of-the-art Mobile Claim Center to provide on the scene service during a catastrophe.

  • A fleet of claim automobiles, equipped with GPS technology, ensuring the most efficient deployment of field adjuster resources possible.