UpdatePromise Announces Harmony AI, a 24/7 Virtual Assistant for Dealerships

by Taylor Su - Thu, Jan 18, 2024 3:00 PM

Chino, CA, January 18, 2024 – UpdatePromise is pleased to announce the launch of Harmony AI, the newest enhancement to its cutting-edge Consumer Experience Management System (CEMS). As a 24/7 virtual assistant, Harmony AI sets a new standard for appointment scheduling, effortlessly generating appointments over the phone, and ensuring that every customer phone call, regardless of operating hours, receives prompt and professional attention.

Moreover, Harmony AI extends its capabilities beyond appointment scheduling to provide executive assistant support. It efficiently processes and analyzes reports on the dashboards page, delivering managers invaluable insights for informed decision-making. This integration of cutting-edge technology into our CEMS underscores our commitment to elevating operational efficiency and delivering an unparalleled consumer experience in the automotive industry.

“The introduction of Harmony AI represents a significant stride towards aligning with our company’s strategic objectives.” States Curtis Nixon, President and CEO of UpdatePromise, “With a focus on growing business and profitability, maintaining operational excellence, and ensuring no customer is left behind, Harmony AI embodies a commitment to answering all calls 24/7, addressing messages within 1 hour, and preventing escalations.”

This innovative solution not only enhances our capacity by 30 full-time equivalents (FTE) but also boosts productivity by an impressive 1 hour per person per day. Embracing the symbiotic relationship of Human + AI, Harmony AI is poised to contribute to increased revenues, marking a transformative advancement in dealership performance.

With Harmony AI, UpdatePromise is pioneering the integration of artificial intelligence with a human touch, delivering unparalleled automation that not only meets but exceeds the expectations of modern dealerships. Experience the future of automotive dealership management with Harmony AI.

About UpdatePromise

UpdatePromise, founded in 2009 and headquartered in Chino, CA, is a leading SaaS company driving innovation in the automotive and related industries through its advanced Consumer Experience Management System (CEMS). This platform not only streamlines operations but also enhances customer communication, showcasing the company’s steadfast commitment to user-friendly and impactful solutions. Distinguished by a persistent dedication to exceeding customer expectations and fostering ongoing innovation, UpdatePromise serves as both a solution provider and a catalyst for positive change, consistently elevating standards of excellence within the automotive service landscape.

For more information, visit: https://dealers.updatepromise.com/harmony-ai-powered-by-updatepromise

For media inquiries, please contact:

Taylor Su
Marketing Manager
[email protected]