The quality of the work looks good so far. My dissatisfaction relates solely to the frequent, inaccurate estimated completion dates. The first one was around 11/26. The actual completion date was 12/11. There was one understandable delay for a bad part. Other than that, the changes and delays are puzzling. I try to live by the mantra of under promise and over deliver. It seems to keep clients happy. Just a friendly suggestion.
12/12/2019
Rubina S. VERIFIED CUSTOMER
Vehicle Make : Honda
Chris Lyerla provides excellent service with his regular updates on repairs. He even stayed back late on the day I picked up my fantastically repaired car. Having used another branch in San Antonio previously -This particular branch of service king is highly recommended.
12/12/2019
Diane B. VERIFIED CUSTOMER
Vehicle Make : Buick
Very please with the work that was done thanks a lot
12/12/2019
Timothy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Speed, communication during the process, and repair was all good!
12/12/2019
Shana S. VERIFIED CUSTOMER
Vehicle Make : Ford
Lupe was amazing at customer service and send communication the whole process. Your receptionist is amazing as well when I called or was in front of her she Displayed great customer service professional and was very Professional than you guys so much in making the process in getting my car back whole smoothie #servicekingrock
12/12/2019
Leslie K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Carlos and Henry were very professional, friendly, and honest. I could they wanted to keep the customers satisfied. The vehicle looks great, job well done. I’m glad to have it back in a timely manner well under estimated time.
12/12/2019
Gloria H. VERIFIED CUSTOMER
Vehicle Make : Kia
I was impressed from the moment I stepped through the door. They thank me for choosing them to perform the repair and assured me I made the right decision. I was updated on the progress and I really appreciate that. I am impressed with the workmanship and the staff. I highly recommend Service King for collision repair.
12/12/2019
Alexandria C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very nice staff. Very personal and keeps you updated with car throughout the whole process. Car looked awesome.
12/12/2019
Latoya B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
They did a nice job on my car and would recommend people to go there. Thank u
12/12/2019
Dennis M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Matt and the team we’re great! Thanks
12/12/2019
Dennis M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Matt and the team we’re great! Thanks
12/12/2019
Amanda H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great experience! Especially loved the text updates - very convenient and appreciated!
12/12/2019
Dario/abel P. VERIFIED CUSTOMER
Vehicle Make : Dodge
Service king does a great job, this is my second time having me car repaired with them and I have not had any post repair issues, the workers communicate with you very well about your car and they let you know how it’s going and the estimate of the repair. Great service!
12/12/2019
Caitlyne M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I’ll be calling the location as soon as they are open, but the check engine light came on 10 minutes after we picked it up. And then we noticed the window was severely struggling to roll down. Once rolled down we noticed it wouldnt even roll all the way down. So we tried to roll the window back up, and now it’s stuck! So now the window will be stuck open over night until we can reach the location tomorrow morning.
12/12/2019
Luigi P. VERIFIED CUSTOMER
Vehicle Make : Dodge
the tailgate was repaired in area of collision but pre existing minor dents on tailgate were not? Why wouldn’t a company with pride in their work not fix the entire tailgate? The size of minor dents average “nickel size or smaller” Doesn’t seem right!
12/12/2019
Heidi D. VERIFIED CUSTOMER
Vehicle Make : Honda
You do amazing work. This is the 2nd time you've repaired an accident that wasn't my fault. The paint matches well. I am very grateful. Heidi D
12/12/2019
Jared E. VERIFIED CUSTOMER
Vehicle Make : Kia
The quality of the work was great. Alex was wonderful at keeping me in the loop.
12/12/2019
Astrid R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great hid , good service thanks guys!!
12/12/2019
Kelly M. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you Jules! Glad you kept us updated and helped get the car fixed as quick as you could!
12/12/2019
Sheri W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Yes I’m very satisfied with my car so far so good . Thank you